Salesforce Known Issues

Chrome SameSite Cookie Updates

Pardot

On Feb 4,2020, Chrome will enable two settings by default as part of their improved privacy and security efforts (https://blog.chromium.org/2019/05/improving-privacy-and-security-on-web.html). If action is not taken, these Chrome updates will cause 3rd-party cookies to no longer function and will impact...

In Review ·Reported By 14 ·Updated 2 days ago

Dropdown actions in repeatable email content regions unresponsive when using Pardot classic in Salesforce in Chrome

Pardot

When working in a Pardot email or email template that has a repeatable content region (as defined here: https://help.salesforce.com/articleView?id=pardot_content_regions.htm&type=5), there are dropdown actions that appear when hovering over the region (Duplicate Row, Remove Row, Move Row Up/Down). These...

In Review ·Reported By 1 ·Updated 2 days ago

Prospects stuck in unsyncable CRM Deleted state

Pardot

A number of prospects are stuck as crm_deleted and cannot sync, and the automation action to allow recreation of the deleted CRM record is not working to clear the status.

In Review ·Reported By 1 ·Updated 3 days ago

PLA Pardot Report tab - View in CRM feature opens the record in a new tab but show an error in the current page

Pardot

Within Pardot Lightning App when clicking on a Cloud Icon next to prospect name under Pardot Report tab to open the Lead or Contact record, the browser opens the CRM record in a new tab but an error is displayed on the original tab: "Page not found Please make sure that URL is valid"

In Review ·Reported By 1 ·Updated 3 days ago

Unicode characters in filename are not encoded and failed on Engage Email Upload

Pardot

Uploading PDF file contains unicode characters in file name failed and cannot attach it in Send Engage Email editor.

In Review ·Reported By 8 ·Updated 4 days ago

Clicking "Merge Fields" button in Engage Email Editor in Salesforce blanks out editor after upgrading to HML

Pardot

After upgrading to HML in Pardot, when trying to use the "Merge Fields" button to insert HML merge fields, instead of showing the Merge field selector, the editor becomes blank instead. When trying to populate the Merge Fields window, special characters in the field names of the Pardot fields are...

In Review ·Reported By 8 ·Updated 4 days ago

Open XML based Office files become corrupted when uploaded to Salesforce's Engage Campaign editor

Pardot

XML format Office files (e.g., .docx, .pptx) become corrupted when they are uploaded through the Engage Campaign editor's attachment feature.

In Review ·Reported By 6 ·Updated 4 days ago

[Pardot Lightning App] Pardot dashboard not loading on first load

Pardot

The Pardot Dashboard is not loading on first load of the Pardot Lightning App.

Fixed ·Reported By 13 ·Updated 5 days ago

pi.AsyncRequestBatchProcessor errors occurring due to System.DmlException: Delete failed

Pardot

The following error occurs: Failed to process batch for class 'pi.AsyncRequestBatchProcessor' for job id '7071E00009uBeHP' caused by: System.DmlException: Delete failed. First exception on row 0 with id {some record id}; first error: ENTITY_IS_DELETED, entity is deleted: []”

In Review ·Reported By 5 ·Updated 5 days ago

Merging prospects can send winner back to the beginning of an Engagement Studio program

Pardot

If two prospects are merged and only the "losing" one was on a Engagement Studio program, the "master" prospect will start the program over from the beginning

In Review ·Reported By 1 ·Updated 5 days ago

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