User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

In Review ·Reported By 1449 ·Updated Yesterday

New custom object associations not syncing to Pardot


New custom object instances related to syncing leads/contacts are not being created in Pardot. This means the syncing prospect will not show the custom object instance on the Related Objects tab, and the prospect will not match automations that would otherwise target that custom object instance if it...

Fixed ·Reported By 7 ·Updated Today

Pardot Lightning App - View in CRM feature opens the record in a new tab but show an error in the current one.


Within Pardot Lightning App when clicking on a Cloud Icon from a prospect record to open the Lead or Contact record, the browser opens the CRM record in a new tab but an error is displayed on the original tab: "Page not found Please make sure that URL is valid"

In Review ·Reported By 3 ·Updated Yesterday

Pardot forms allow prospects to submit a value for a dependent field even if no longer displayed


The value entered into a dependent field can be saved to the prospect record even if the master field does not satisfy the dependency requirements.

Fixed ·Reported By 1 ·Updated Yesterday

Contract changes reset certain account limits/settings to default


Contract changes on customer accounts can result in the provisioning process resetting Pardot account settings such as Operational Emails to their default setting, which can cause an unintentional change to the account.

In Review ·Reported By 1 ·Updated Yesterday

List Email reports timing out with 504 gateway errors


Users frequently encounter 504 timeout errors when attempting to load various list email reports.

No Fix ·Reported By 0 ·Updated Yesterday

Large Prospect Sync Error Export can run over max runtime, potentially blocking other exports


In case of an important Export the query and CSV generation might take more time that is allocated to it. If the process exceed this time the Export will fail and could prevent other export to run successfully

In Review ·Reported By 1 ·Updated 5 days ago

"Enable Salesforce emails for user and queue assignments" connector feature doesn't send notifications


This connector feature is superfluous -- currently does not do anything. This is mainly due to the fact that Salesforce can only send notification emails upon reassignment, or upon utilizing an assignment rule. Since Pardot is not able to reassign a CRM record, no emails are sent.

In Review ·Reported By 5 ·Updated 6 days ago

API requests can be blocked when client is under limit


Customers can receive "Daily API rate limit met" when submitting Pardot API requests, even while they are still under the daily limit.

In Review ·Reported By 2 ·Updated 6 days ago

Salesforce opportunities created as closed won/lost don’t apply score to prospect or show in activities


When an opportunity is created in salesforce as closed won or closed lost, the prospect's activity table shows "New Opportunity" and "Opportunity Associated" but not the appropriate won/lost activity. The opp details in Pardot shows that the stage is closed won and the status is won, but the activities...

In Review ·Reported By 2 ·Updated 6 days ago

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