Salesforce Known Issues

Salesforce Inbox - Users are unable to remain logged in

Email Clients , Outlook , Marketing Cloud Integrations

Users utilizing the new Outlook Integration with Inbox features may experience the "Your session expired" error message when switching between emails they may also be prompted for login when they switch between different emails in Outlook.

In Review ·Reported By 9 ·Updated Yesterday

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 9 ·Updated Yesterday

New!Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 1 ·Updated Today

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 1 ·Updated Yesterday

Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 108 ·Updated 5 days ago

Lightning Sync Recurring Events - When deleting a series Events from Salesforce, the events will not get deleted from O365 (Vice Versa)

Outlook , Lightning

Recurring Events - When deleting a future series from the first occurrence from Salesforce, the Synced events will not get deleted from O365, and the same applies to series events delete in O365 will not get deleted in Salesforce.

Scheduled - Summer '19 ·Reported By 11 ·Updated 11 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 4 ·Updated 12 days ago

Lightning for Outlook: Unicode character U+2028 (Line Separator) causes "No Network Connection" error

Outlook , Lightning

In Lightning for Outlook (LFO), using quick actions to create a record from an email with unicode u+2028 and u+2029 characters (line and paragraph separators) causes "No Network Connection" error. Note: This issue affects Lightning for Gmail as well

In Review ·Reported By 3 ·Updated 12 days ago

Gmail Integration w/Inbox: Insert Availability error "Email recipients have changed. Add your availability again" even if recipients did not change

Email Clients , Outlook

In Gmail Integration w/Inbox, after using the Insert Availability feature, users get the error message "Email recipients have changed. Add your availability again" when editing the email, even if the list of recipients has not changed. The selected time slots are cleared when the error pops up.

Scheduled - Summer '19 ·Reported By 1 ·Updated 14 days ago

Outlook Integration - Email line break is not saved in Salesforce record

Outlook

When using Outlook Integration app. to log emails into Salesforce, the emails are logged into Salesforce as tasks if enhanced email permission is off. The issue is that when emails are added as tasks, the email body seem to lose line breaks (double line breaks or empty lines). This happens on individual...

In Review ·Reported By 1 ·Updated 19 days ago

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