Recurring events gets updated frequently resulting in duplicate email notifications - Lightning Sync customer

Activities , Email Clients , Messaging , Outlook

Users reporting receiving multiple copies of the same Outlook invitation. In some cases, these events have been modified and that triggered the invites to be sent out every 15 minutes and in other cases, meetings have not been modified but users still receive many copies of these invites in their in...

In Review ·Reported By 62 ·Updated Today

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 14 ·Updated Yesterday

Outlook Integration - Email Templates with images and letter heads not getting inserted properly using Desktop outlook application

Outlook , Winter 20

When a user is trying to use the Lightning Email Template with Enhanced Letterhead from Outlook integration in Desktop Outlook then it does not pull the images or the content of the Enhanced Letterhead into the email.

In Review ·Reported By 1 ·Updated 5 days ago

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 38 ·Updated 6 days ago

Lightning Sync is slow to sync events from MS Exchange to Salesforce

Outlook , Lightning

Lightning Sync is slow to synchronize events from O365 to Salesforce, and the synchronization process can take up to a day or two. The issue can sometimes be due to failed transactions (due to validation rules, Apex triggers, etc.) that cause Lightning Sync to keep retrying.

In Review ·Reported By 3 ·Updated 8 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 15 ·Updated 11 days ago

HTML Email Template has extra spaces when using ordered/unordered lists.

Email Clients , Outlook , Lightning , Winter 20

HTML Email Template has extra spaces when using ordered/unordered lists.

In Review ·Reported By 7 ·Updated 11 days ago

Outlook Integration for Mac - Log Event button persistently grayed out

Email Clients , Outlook

When attempting utilize the 'Log Event' feature within Outlook Integration for Mac, users will run into a grayed out 'Log Event' button. Resource for details around adding Events to Salesforce vis Outlook Integration: https://help.salesforce.com/articleView?id=000315641&type=1&mode=1 **Note** Microsoft...

In Review ·Reported By 19 ·Updated 12 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email

Outlook

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in global address list.

In Review ·Reported By 4 ·Updated 15 days ago

Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 121 ·Updated 19 days ago

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