Lightning for Outlook/Lightning for Gmail - Does not currently support Relating Users to Events

Outlook

The mail applications Lightning for Outlook and Lighting for Gmail, currently do not support relating User associations to Event records. For example, if Lightning Sync automatically creates the association, or the association is manually created directly in Salesforce via the online user interface,...

In Review ·Reported By 33 ·Updated Today

Forwarded Emails Maintain Associations

Outlook

The user sends and associates an email to a recipient using the Side panel, and then single-clicks the email in their Outlook Sent Items folder and clicks on the Forward button. On the forwarded/new email, the side panel shows the previous association without typing anything in the TO field. If you actually...

Scheduled - Spring '19 ·Reported By 2 ·Updated Today

Email server is unavailable when logging email - JWT 401 Unauthorized error

Email Clients , Outlook

Lightning for Outlook is intermittently not able to connect to Exchange when logging email. The error is: “Hmm. The email server is unavailable. Try again later.” Sometimes the email can be logged if they try again.

In Review ·Reported By 58 ·Updated 4 days ago

LFO shows incorrect Task Due Date when User Timezone is ahead of GMT

Activities , Platform , Outlook

LFO shows incorrect Task Due Date when User Timezone is ahead of GMT

Scheduled - Spring '19 ·Reported By 9 ·Updated 4 days ago

Lightning for Outlook - Task triggers fail when invoked through task created by clicking on the "Log Email on Send" button

Outlook

Send and Add ("Log Email on Send") with associated records creates 2 Tasks, one is instantly deleted, and the second task does not invoke trigger flows.

Scheduled - Spring '19 ·Reported By 0 ·Updated 6 days ago

Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 84 ·Updated 8 days ago

Lightning Sync - Contact sync creating duplicates in Outlook

Email Clients , Outlook , Lightning

Lightning Sync might end up creating duplicate contacts in Outlook if an org meets the following criteria: 1. First time syncing contacts (Salesforce to Exchange) 2. Large number of contacts in Salesforce org (e.g. 20k plus)

Fixed - Winter '19 ·Reported By 42 ·Updated 8 days ago

Lightning for Outlook - Side panel displays blank when creating or editing events from Outlook Calendar

Outlook

You may see a blank Lightning for Outlook side panel in Microsoft Outlook 2013 or 2016 when creating or editing events. This can also occur using OWA in a browser. This issue was fixed in a previous patch on the Salesforce side. Any residual issues should be resolved by upgrading to an Outlook version...

Fixed - Winter '19 Patch 6.0 ·Reported By 59 ·Updated 15 days ago

An error occurred while updating the record. Please try again. The REST API is not enabled for this Organization

Outlook

In Winter 19 release, users with a Standard User profile in Professional Edition are unable to log emails to Salesforce records using Lightning for Gmail (LfG) and Lightning for outlook.(LfO) Getting the following error: "An error occurred while updating the record. Please try again. The REST API...

Fixed - Winter '19 Patch 9.2 ·Reported By 73 ·Updated 19 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 1 ·Updated 21 days ago

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