Known Issues · Outlook
Lightning Sync is slow to synchronize events from O365 to Salesforce, and the synchronization process can take up to a day or two. The issue can sometimes be due to failed transactions (due to validation rules, Apex triggers, etc.) that cause Lightning Sync to keep retrying.
In Review ·Reported By 58 ·Updated 3 days ago
Contact Sync Process doesn't check if the current user belongs to a sync config which has contacts sync enabled, it creates an S->X (Salesforce to Exchange) transaction for all inserts/updates/deletes on contact object For any user in the organization a batch update such as Pardot will cause excessive...
In Review ·Reported By 4 ·Updated Today
Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...
In Review ·Reported By 8 ·Updated 3 days ago
Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.
Scheduled - Summer '20 ·Reported By 12 ·Updated 4 days ago
Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...
In Review ·Reported By 125 ·Updated 8 days ago
Using Gmail or Outlook Integration, when the user clicked the notification for chatter group mention from bell icon on Salesforce panel in Gmail/Outlook, the following error would occur and the user could not see any information. ------ Looks like there's a problem. INVALID_TYPE:sObject type...
Scheduled - Summer '20 ·Reported By 4 ·Updated 11 days ago
After Spring'20 release, Lightning Sync for Google/Exchange would be stopped, not to sync from Google/Exchange to Salesforce on the specific orgs. The sync from Salesforce to Google/Exchange works fine.
Release In Progress - Spring '20 Patch 13.0 ·Reported By 26 ·Updated 13 days ago
While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...
In Review ·Reported By 47 ·Updated 18 days ago
Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails
In Review ·Reported By 24 ·Updated 19 days ago
A duplicate standalone event is created in Outlook for a user attendee if the event is updated using API or Apex in Salesforce.
In Review ·Reported By 17 ·Updated 19 days ago
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