Salesforce Known Issues

Lightning Sync is slow to sync events from MS Exchange to Salesforce

Outlook , Lightning

Lightning Sync is slow to synchronize events from O365 to Salesforce, and the synchronization process can take up to a day or two. The issue can sometimes be due to failed transactions (due to validation rules, Apex triggers, etc.) that cause Lightning Sync to keep retrying.

In Review ·Reported By 58 ·Updated 3 days ago

Contact Sync Process should not create S->X (Salesforce to Exchange) transaction if the current user is not syncing contacts

Platform , Email Clients , Outlook

Contact Sync Process doesn't check if the current user belongs to a sync config which has contacts sync enabled, it creates an S->X (Salesforce to Exchange) transaction for all inserts/updates/deletes on contact object For any user in the organization a batch update such as Pardot will cause excessive...

In Review ·Reported By 4 ·Updated Today

Salesforce Outlook Integration - Outlook desktop client freezes due to memory leak

Email Clients , Outlook

Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...

In Review ·Reported By 8 ·Updated 3 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Scheduled - Summer '20 ·Reported By 12 ·Updated 4 days ago

Salesforce for Outlook - sync gets stuck on 0% The database file is locked


Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 125 ·Updated 8 days ago

Lightning for Outlook/Gmail: Failing to navigate to chatter feed in case of a Group Mention notification from the notification bell

Email Clients , Outlook

Using Gmail or Outlook Integration, when the user clicked the notification for chatter group mention from bell icon on Salesforce panel in Gmail/Outlook, the following error would occur and the user could not see any information. ------ Looks like there's a problem. INVALID_TYPE:sObject type...

Scheduled - Summer '20 ·Reported By 4 ·Updated 11 days ago

Spring'20: The Lighting Sync from Google/Exchange to Salefsorce would be stopped

Outlook , Spring 20

After Spring'20 release, Lightning Sync for Google/Exchange would be stopped, not to sync from Google/Exchange to Salesforce on the specific orgs. The sync from Salesforce to Google/Exchange works fine.

Release In Progress - Spring '20 Patch 13.0 ·Reported By 26 ·Updated 13 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 47 ·Updated 18 days ago

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 24 ·Updated 19 days ago

Event updates through API or Apex in Salesforce create a duplicate event in the attendees' Outlook calendar

Outlook , Lightning

A duplicate standalone event is created in Outlook for a user attendee if the event is updated using API or Apex in Salesforce.

In Review ·Reported By 17 ·Updated 19 days ago

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