Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 11 ·Updated Yesterday

Outlook Integration - Return user friendly error message when user is trying to log a recurring event

Outlook

Outlook Integration currently does not support logging of recurring events. However, when a user attempts that, they get a generic error. This bug fix will pop up a more user friendly message informing them that log event is not supported on recurring events.

In Review ·Reported By 8 ·Updated 2 days ago

Deleting an event series with contact association in Salesforce (S) not getting deleted in Outlook (X) (S -> X Deletion only)

Outlook

Deleting an event series with contact association in Salesforce not getting deleted in Outlook (S -> X Deletion only). The same scenario from Outlook to Salesforce works as expected.

In Review ·Reported By 0 ·Updated 2 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 15 ·Updated 5 days ago

Start Date of Event Series moved by one day before than actual for sync from Salesforce (S) -> Outlook (X)

Outlook

Start Date of Event Series moved by one day before than actual for sync from S -> X. This issue looks to be happening for users who are in GMT+x timezone (Ex: India (GMT+5:30)).

Scheduled - Summer '19 Patch 19.0 ·Reported By 2 ·Updated 5 days ago

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 27 ·Updated 7 days ago

Lightning for Outlook: Unicode character U+2028 (Line Separator) causes "No Network Connection" error

Outlook , Lightning

In Lightning for Outlook (LFO), using quick actions to create a record from an email with unicode u+2028 and u+2029 characters (line and paragraph separators) causes "No Network Connection" error. Note: This issue affects Lightning for Gmail as well

No Fix ·Reported By 3 ·Updated 7 days ago

Salesforce for Outlook sync ignores events imported to Outlook using vcs format

Outlook

SFO doesn't sync the .vcs events that are imported to outlook,

Scheduled - Spring '20 ·Reported By 1 ·Updated 7 days ago

Outlook Integration for Mac - Log Event button persistently grayed out

Email Clients , Outlook

When attempting utilize the 'Log Event' feature within Outlook Integration for Mac, users will run into a grayed out 'Log Event' button. Resource for details around adding Events to Salesforce vis Outlook Integration: https://help.salesforce.com/articleView?id=000315641&type=1&mode=1 **Note** Microsoft...

In Review ·Reported By 12 ·Updated 13 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 9 ·Updated 13 days ago

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