Known Issues · Outlook
Users reporting receiving multiple copies of the same Outlook invitation. In some cases, these events have been modified and that triggered the invites to be sent out every 15 minutes and in other cases, meetings have not been modified but users still receive many copies of these invites in their in...
In Review ·Reported By 62 ·Updated Today
While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...
In Review ·Reported By 14 ·Updated Yesterday
When a user is trying to use the Lightning Email Template with Enhanced Letterhead from Outlook integration in Desktop Outlook then it does not pull the images or the content of the Enhanced Letterhead into the email.
In Review ·Reported By 1 ·Updated 5 days ago
For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...
In Review ·Reported By 38 ·Updated 6 days ago
Lightning Sync is slow to synchronize events from O365 to Salesforce, and the synchronization process can take up to a day or two. The issue can sometimes be due to failed transactions (due to validation rules, Apex triggers, etc.) that cause Lightning Sync to keep retrying.
In Review ·Reported By 3 ·Updated 8 days ago
Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails
In Review ·Reported By 15 ·Updated 11 days ago
HTML Email Template has extra spaces when using ordered/unordered lists.
In Review ·Reported By 7 ·Updated 11 days ago
When attempting utilize the 'Log Event' feature within Outlook Integration for Mac, users will run into a grayed out 'Log Event' button. Resource for details around adding Events to Salesforce vis Outlook Integration: https://help.salesforce.com/articleView?id=000315641&type=1&mode=1 **Note** Microsoft...
In Review ·Reported By 19 ·Updated 12 days ago
Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in global address list.
In Review ·Reported By 4 ·Updated 15 days ago
Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...
In Review ·Reported By 121 ·Updated 19 days ago
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