Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 114 ·Updated Yesterday

Salesforce for outlook - Unable to type into the Side Panel search box after upgrading Windows 10

Outlook

After upgrading Windows 10, apparently to Build 18362, users are unable to type in anything in the SFO side panel search box. This is not reproducible in the Chrome or IE when you load the Side Panel URL and its only happening in Outlook

In Review ·Reported By 46 ·Updated Today

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 9 ·Updated Yesterday

Lightning Sync (and EAC sync) - Duplicate contacts created if contact email is blank

Outlook , Einstein Activity Capture

Lightning Sync (including EAC sync) may create duplicate contacts in Outlook/Gmail and Salesforce if the contact does not have an email address.

In Review ·Reported By 1 ·Updated Yesterday

Outlook Integration for Mac - Log Event button persistently grayed out

Email Clients , Outlook

When attempting utilize the 'Log Event' feature within Outlook Integration for Mac, users will run into a grayed out 'Log Event' button. Resource for details around adding Events to Salesforce vis Outlook Integration: https://help.salesforce.com/articleView?id=000315641&type=1&mode=1

In Review ·Reported By 8 ·Updated 2 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 8 ·Updated 2 days ago

Outlook/Gmail Integration/Client Inbox: Email logged against Case + Contact doesn't include WhoId in the Task object

Activities , Platform , Outlook

Outlook/Gmail Integration/Client Inbox: Email logged against Case + Contact doesn't include WhoId in the Task object

Scheduled - Winter '20 ·Reported By 0 ·Updated 2 days ago

Clicking on an email address in Lightning launches the default mail application & opens a new tab in Google Chrome

Email Clients , Outlook , Lightning , Summer 19

In the Summer '19 release users can select which email composer should open when they click an email address in Salesforce. If the "Default email application" option is selected, then clicking on an email address in Salesforce will launch the default email application and also open a new tab in the browser. Note:...

Fixed - Summer '19 Patch 10.1 ·Reported By 88 ·Updated 6 days ago

Bounce email does not contain any information

Email Clients , Outlook , Summer 19

In Summer '19, the bounce back message received by the sender is blank and does not contain any details.

Fixed - Summer '19 Patch 10.1 ·Reported By 32 ·Updated 6 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 9 ·Updated 8 days ago

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