Salesforce Known Issues

Users on macOS Catalina 10.15.2 cannot authenticate with the Outlook Integration app

Email Clients , Outlook , Lightning

The macOS Catalina 10.15.2 update may have included changes to the underlying WebKit control used in Outlook for Mac. There seem to be restrictions with nested 3rd party iframes reading cookies that are already set. This change has led to an issue where users on this version of macOS cannot log in to...

In Review ·Reported By 346 ·Updated Today

Lightning Sync is slow to sync events from MS Exchange to Salesforce

Outlook , Lightning

Lightning Sync is slow to synchronize events from O365 to Salesforce, and the synchronization process can take up to a day or two. The issue can sometimes be due to failed transactions (due to validation rules, Apex triggers, etc.) that cause Lightning Sync to keep retrying.

In Review ·Reported By 41 ·Updated Yesterday

New!When UTC+ timezone is used, Recurring Events are synced to Office365 with lacked a day


When the salesforce user account and office365 user account are set timezone UTC+, the recurring events are synced to office365 with lacked a day. The last day event is missing by synced to Office365.

In Review ·Reported By 1 ·Updated Today

New!Lightning Sync - Sometimes Chatter contacts sync even if they don’t meet additional object or field filter criteria added by the Admin

Email Clients , Outlook , Einstein Activity Capture

On Lightning Sync configurations, Salesforce admins can define sync settings for contacts or events. The behavior of the Sync contacts users follow in Chatter setting is different depending on the other data set settings selected. - When admins select the option Sync: All Contacts, contacts users...

In Review ·Reported By 0 ·Updated Today

New!Lightning Sync - Modification to events in Salesforce do not sync to Outlook or Gmail if attendees are present

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, Exchange always wins conflict resolution might override changes made in Salesforce...

In Review ·Reported By 0 ·Updated Yesterday

Outlook Integration when clicking on email address from the Account page: Navigation to URL with this scheme is prohibited:


User face an error in the Outlook Integration Side Panel when clicking on email address from the Account, or ther object page: This page has an error. You might just need to refresh it. Navigation to URL with this scheme is prohibited:

Fixed - Spring '20 Patch 6.0 ·Reported By 0 ·Updated 3 days ago

Outlook Integration - Return user friendly error message when user is trying to log a recurring event


Outlook Integration currently does not support logging of recurring events. However, when a user attempts that, they get a generic error. This bug fix will pop up a more user friendly message informing them that log event is not supported on recurring events.

Release In Progress - Spring '20 ·Reported By 20 ·Updated 7 days ago

Outlook Integration - Navigating to Log Email flow updates Recently Viewed list


Navigating to Log Email flow in Outlook Integration updates Recently View list (LastViewedDate) in Lightning Experience.

In Review ·Reported By 4 ·Updated 7 days ago

Lightning for Outlook/Gmail: Failing to navigate to chatter feed in case of a Group Mention notification from the notification bell

Email Clients , Outlook

Using Gmail or Outlook Integration, when the user clicked the notification for chatter group mention from bell icon on Salesforce panel in Gmail/Outlook, the following error would occur and the user could not see any information. ------ Looks like there's a problem. INVALID_TYPE:sObject type...

Scheduled - Summer '20 ·Reported By 3 ·Updated 7 days ago

Outlook Integration - Email Templates with images and letter heads not getting inserted properly using Desktop outlook application

Outlook , Winter 20

When a user is trying to use the Lightning Email Template with Enhanced Letterhead from Outlook integration in Desktop Outlook then it does not pull the images or the content of the Enhanced Letterhead into the email.

Scheduled - Summer '20 ·Reported By 1 ·Updated 7 days ago

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