Salesforce Known Issues

Known Issues · Operational Analytics - Reports

Lightning Experience: Error received while unscheduling a Reporting Snapshot

Lightning , Operational Analytics - Reports

Users are receiving a "Page not found" error message when attempting to unschedule a reporting snapshot.

In Review ·Reported By 4 ·Updated Today

Custom fields from User object are not available on Activities Custom Report Type through "Assigned To" lookup

Operational Analytics - Reports

Only a limited number of standard fields from the User object are available through the "Assigned To" lookup on Custom Report Types based on Activities. No Custom fields are available.

In Review ·Reported By 4 ·Updated 3 days ago

Duplicate records returned on Case reports, list views, and SOQL queries in Communities for null Contact Name values

Listviews , Operational Analytics - Reports

When sorting on the Contact Name field, duplicate records may be returned for Case reports, list views, and SOQL queries for Community Users when there are null Contact Name values. Actual result: Extra, identical entries are returned when querying the Case object and sorting on Contact Name when...

In Review ·Reported By 6 ·Updated 5 days ago

Unable to filter reports on Case Deflection "Signal"

Operational Analytics - Reports

There are no values available to select when creating a filter on Case Deflection "Signal" This is true in both Classic and Lightning Experience

In Review ·Reported By 4 ·Updated 5 days ago

Lightning Dialer / Voice Call Reports are returning an error message when a filter is added using the "Call Type" field

Operational Analytics - Dashboards , Operational Analytics - Reports , Spring 20

Users are receiving an error message when adding a filter on the "Call Type" field to their Lightning Dialer / Voice Calls reports.

In Review ·Reported By 4 ·Updated 5 days ago

Lightning Report: Horizontal and vertical scroll bars disappear when click the header column border.

Operational Analytics - Reports

Column Resize event not triggering overflow attribute change unless DragEnd event is also triggered If you don't drag the column size to smaller/larger overflow is fixed at hidden.

In Review ·Reported By 3 ·Updated 5 days ago

Forecasting Items reports return no results for some Forecast Types when fields from child objects are added as columns

Operational Analytics - Reports

When a Forecast Type is created using Product Families and the Forecast Date is not Close Date, a report using Forecasting Items with Opportunity Products as the underlying report type may not return results if a field from a child object other than a summarized measure is added as a column. Another...

In Review ·Reported By 0 ·Updated 5 days ago

Lightning reports - Formatted export shows subtotal rows when Subtotals and Detail Rows are disabled

Activities , Operational Analytics - Reports , Summer 19

When Detail Rows and Subtotals are toggled off and a formatted export is performed on a report, the resulting file will display subtotal rows.

In Review ·Reported By 9 ·Updated 6 days ago

Users without proper permissions can view reports on Einstein Next Best Action objects

Operational Analytics - Reports

When Einstein Next Best Actions are enabled, two reportable objects become available - Recommendation Reactions and Recommendation Strategy Metrics. Custom report types and reports built from them should only be available to users with either the Modify All Data or Manage Next Best Action Strategies...

In Review ·Reported By 1 ·Updated 6 days ago

"Add to Campaign" returns error when Row Count is not included in report

Operational Analytics - Reports

When clicking the "Add to Campaign" button on a report that has no grouped fields or has Row Count is toggled off, the below error message will occur: "This report returned no records. Please change the report filters or run a different report before adding members."

In Review ·Reported By 14 ·Updated 7 days ago

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