Known Issues · Omni-Channel
When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.
In Review ·Reported By 23 ·Updated Yesterday
If an agent using Lightning Console is in the middle of typing a message and the visitor ends the chat, if Agent Sneak Peek is enabled, a lightning error message will appear with this content: Uncaught Action failed: runtime_service_liveagent:chatApi$controller$handleAgentSneakPeek [Cannot read property...
Scheduled - Spring '20 ·Reported By 15 ·Updated Yesterday
In Google Chrome, with the zoom set to anything other than 100%, and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and...
In Review ·Reported By 3 ·Updated Yesterday
The "Assistance Flags Lowered (Supervisor)" field in the Chat Session object remains set to zero, even if the Supervisor did lower the flag.
In Review ·Reported By 0 ·Updated Yesterday
Customers who are looking to utilize the Omni Supervisor Feature and/or Quick Text may notice that there are two of these listed under Tab Settings in Profiles/Permission Sets.
In Review ·Reported By 4 ·Updated 4 days ago
Chats that are ended mid-transfer from an Embedded Service Chat Deployment are still being routed via Omni-Channel. They will also show in the Omni Supervisor Panel as a pending chat.
In Review ·Reported By 1 ·Updated 4 days ago
Community users are not able to create cases when using Skills Based routing for Omni Channel.
Scheduled - Spring '20 ·Reported By 1 ·Updated 5 days ago
A visitor is disconnected from chat if moving between web pages rapidly.
Scheduled - Spring '20 ·Reported By 6 ·Updated 6 days ago
When agents open a second browser by either duplicating their window or opening another window and signing into Omni-Channel while working on a work item, the active time will display as null for that work item via reporting.
In Review ·Reported By 0 ·Updated 6 days ago
If a user logged into Omni-Channel has a case currently assigned in the "My Work" list. Calling a flow action via a button url, to change the information of the case, is then not reflected in the My Work list on case Close
In Review ·Reported By 5 ·Updated 7 days ago
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