Known Issues · Omni-Channel
If an agent auto-accepts Omni work soon after coming online, then goes offline quickly, then back online, auto-accepting another work item, will lead to disconnection error in Omni. This affects both classic and LEX consoles.
In Review ·Reported By 15 ·Updated 3 days ago
When LiveAgent is configured to auto-accept with auto-greetings enabled, chats may intermittently disconnect at the beginning of the chat session.
In Review ·Reported By 1 ·Updated 4 days ago
In LEX console, if a customer has implemented a customization to call closeAgentWork from the lightning omniToolkitAPI on Omni chats, the chat is not ended, though the AgentWork is closed. Furthermore, while the chat has not ended, errors pop up when the agent tries to send messages or end the chat,...
In Review ·Reported By 4 ·Updated 7 days ago
The Omni Widget and Omni Supervisor both show time value for a work item's custom Date field (not Date/Time field). Since the field is of type Date, it should only show the date and not the time. Issue occurs in both Classic and Lightning.
In Review ·Reported By 2 ·Updated 7 days ago
When viewing work items in the Omni Widget and/or Supervisor Panel, agents and supervisors may notice that the work items will display record/owner IDs.
Scheduled - Spring '19 ·Reported By 3 ·Updated 13 days ago
Agents may see transfers come in that contain large messages that will cause their console to flicker/jump up and down, making it very difficult to actually accept the chat. This works if your console components are set to the left side alignment.
In Review ·Reported By 6 ·Updated 17 days ago
If a chasitor is waiting in queue and they lose their network connection, but regain it before entirely losing their chat, they will be able to send messages even though an agent hasn't accepted it yet. This is happening only when a custom chat page is used on the chat button.
In Review ·Reported By 7 ·Updated 2018-10-18
For omni routed chats, if the work is routed but later fails to finalize routing to the agent due to various reasons, e.g. the chat was canceled by the chasitor, the transcript owner will be set as the agent instead of the auto proc.
In Review ·Reported By 1 ·Updated 2018-10-18
In the Winter '19 Release, some users may see the Omni Supervisor Panel being unresponsive when clicking on items or links to work records within the panel.
Fixed - Winter '19 Patch 8.1 ·Reported By 0 ·Updated 2018-10-16
When in the Omni Supervisor in Lighting for a Winter '19 org, navigating away from the the Supervisor Panel will throw and error.
Fixed - Winter '19 Patch 7.0 ·Reported By 6 ·Updated 2018-10-04
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