Salesforce Known Issues

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 113 ·Updated Yesterday

Cannot deactivate and delete an email template


When saving an email template after unchecking the "Available for Use" checkbox an error is displayed.

In Review ·Reported By 48 ·Updated 8 days ago

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 25 ·Updated 11 days ago

The Cisco Webex Teams Component is blank

Messaging , Marketing Cloud Integrations

An intermittent issue with the Cisco Webex. The Cisco Webex Teams out of the box component is blank on the Utility Bar. It does not say loading, and even though the user is logged in to Webex and Spark, nothing ever loads in the component. It is very inconsistent sometimes it shows and sometimes it is...

In Review ·Reported By 2 ·Updated 11 days ago

Email Test Deliverability: Email header IP and Subject IP mismatch with Email Relay


When sending an email Test Deliverability, the IP noted in the Subject line may not coincide with the IP address noted in the internet headers. This only occurs for Organizations with Email Relay enabled.

In Review ·Reported By 4 ·Updated 13 days ago

IMAGE formula field and merge fields in HTML email templates


A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

In Review ·Reported By 167 ·Updated 19 days ago

Emails in LEX that contain codes such as handlebars in the body generate an error

Messaging , Lightning

All code snippets in the email body in LEX UI are interpreted as a merged field.

In Review ·Reported By 5 ·Updated 26 days ago

"Restrict Usage of Salesforce Classic HTML-Based Email Templates to Secure Browsers" does not apply to Email Quick Action

Activities , Messaging

On the Summer '18 release we rolled out the critical update "Restrict Usage of Salesforce Classic HTML-Based Email Templates to Secure Browsers". "This update prevents using HTML-based...

No Fix ·Reported By 1 ·Updated 29 days ago

TimeOnly type field doesn't work in Outbound Message due to IOException

Apex , Messaging

When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl

In Review ·Reported By 1 ·Updated 2019-03-14

No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses

Email Clients , Messaging

When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter:,

In Review ·Reported By 14 ·Updated 2019-02-15

1 to 10 of 27 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.