IMAGE formula field and merge fields in HTML email templates


A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

In Review ·Reported By 156 ·Updated 4 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 81 ·Updated Yesterday

Cannot deactivate and delete an email template


When saving an email template after unchecking the "Available for Use" checkbox an error is displayed.

In Review ·Reported By 43 ·Updated Today

The Cisco Webex Teams Component is blank

Messaging , Marketing Cloud Integrations

An intermittent issue with the Cisco Webex. The Cisco Webex Teams out of the box component is blank on the Utility Bar. It does not say loading, and even though the user is logged in to Webex and Spark, nothing ever loads in the component. It is very inconsistent sometimes it shows and sometimes it is...

In Review ·Reported By 2 ·Updated 4 days ago

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 13 ·Updated 8 days ago

Email Message sent from Case Send Email Quick Action strips "style" tags from Email Message

Activities , Platform , Email Clients , Messaging

Emails sent from Case SendEmail Quick Action have their "style" tags removed

In Review ·Reported By 0 ·Updated 19 days ago

Saving email as Draft status in Case Feed sets Is Externally Visible field to True

Chatter , Messaging , Service Cloud Console , Communities

Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.

In Review ·Reported By 8 ·Updated 2018-09-10

Email Message Action Layout is showing an extra text box and when any character value is entered on it then save, it will throw an error.

Messaging , Summer 17 , Spring 17

Email message action layout is showing an extra text box. When any character value is entered to this field and click on save, an error system message is being displayed.

In Review ·Reported By 3 ·Updated 2018-09-04

For a MobilePush message that is sent to a data extension, Audience lists (Target List, Exclusion List) do not populate with the data extension name.

Messaging , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

1. After sending a MobilePush message to a data extension and reviewing that message in the UI, the DE name does not appear in the Target List audience field, instead, it's replaced by "--". 2. When drafting a MobilePush message for sending to a DE, if there's a need to edit the draft message, the...

In Review ·Reported By 1 ·Updated 2018-08-21

Emails in LEX that contain codes such as handlebars in the body generate an error

Messaging , Lightning

All code snippets in the email body in LEX UI are interpreted as a merged field.

In Review ·Reported By 3 ·Updated 2018-07-26

1 to 10 of 25 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.