IMAGE formula field and merge fields in HTML email templates


A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

In Review ·Reported By 122 ·Updated 5 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 62 ·Updated 5 days ago

Outbound messages may queue up during deployment/validation

Messaging , Metadata , Change Sets

If a deployment/validation includes Outbound Message metadata (i.e. WorkflowOutboundMessage), and any of the involved endpoints experience a status change (e.g. endpoint becomes unavailable, endpoint becomes slow, etc.) while the deployment/validation is in progress, outbound messages will queue up until...

In Review ·Reported By 8 ·Updated 10 days ago

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 6 ·Updated 15 days ago

When the 'forceChatter:message' component is deleted from the 'Messages' page in Community Builder, it cannot be added back

Chatter , Messaging , Communities

If you enable Direct Messages in your community, the Messages page will be available in the Community Builder and it will display the 'forceChatter:message' component by default. If you delete the component, you will not be able to add it back.

Fixed - Spring '18 ·Reported By 1 ·Updated 2018-02-10

Email delay with 454 4.4.4 [internal] no MX or A for domain / 421 4.4.0 [internal] no MXs for this domain could be reached at this time

Email Clients , Messaging

Some customers reported that they are having problems looking up DNS records from servers within our datacenters. That is causing significant email delays and disruptions to our clients operations Email logs show below errors: 421 4.4.0 [internal] no MXs for this domain could be reached at this...

Fixed - Winter '18 ·Reported By 16 ·Updated 2018-02-07

Free and trial orgs - Email alerts not sent when daily email recipients limit is reached

Workflow , Messaging , Summer 14

The limit on daily email recipients for free and trial orgs was recently set to 50. When a free or trial org reaches or exceeds this limit, no alerts are sent to either the admin or the workflow default email user.

In Review ·Reported By 9 ·Updated 2018-02-07

Cannot deactivate and delete an email template


When saving an email template after unchecking the "Available for Use" checkbox an error is displayed.

In Review ·Reported By 19 ·Updated 2018-01-30

On-Demand Email-to-Case: X-SFDC-* Email headers are truncated if total header size is over 32k characters

Service , Messaging

Using On-Demand Email-to-Case (E2C), some inbound email headers are dropped e.g. X-SFDC-* due to the email message header field limitation of 32K characters. This mostly affects orgs using Microsoft Exchange Online with Exchange Online Protection (EOP). When the emails are forwarded from Exchange to...

No Fix ·Reported By 0 ·Updated 2018-01-16

Changing username in an Apex Test Class sends an email to the user

Apex , Platform , Messaging

A username change notification email is always sent when the username change is detected, even if an underlying transaction is rolled back due to some reason and the username is not actually changed.

In Review ·Reported By 4 ·Updated 2017-12-07

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