Lightning Only: Email Attachments are stripped from E2C generated Emails when use Forward function from Case

Activities , Platform , Email Clients , Messaging , Lightning

Lightning Only: Email Attachments are stripped from E2C generated Emails when use Forward function from Case

Scheduled - Summer '18 Patch 11.0 ·Reported By 7 ·Updated Yesterday

Cannot deactivate and delete an email template


When saving an email template after unchecking the "Available for Use" checkbox an error is displayed.

In Review ·Reported By 25 ·Updated 7 days ago

IMAGE formula field and merge fields in HTML email templates


A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

In Review ·Reported By 135 ·Updated 8 days ago

No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses

Email Clients , Messaging

When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter:,

In Review ·Reported By 10 ·Updated 30 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 68 ·Updated 2018-05-17

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 9 ·Updated 2018-05-17

Email template encodings behave differently in prod and sandbox

Sales and Marketing , Service , Messaging

Customers who use the encoding "Japanese (Shift-JIS_2004)" to create email templates and send emails in Japanese may notice that emails sent from production display correctly in their email client (Outlook, Google, etc), but using the same template in sandbox results in unreadable characters where Japanese...

In Review ·Reported By 7 ·Updated 2018-05-11

Outbound messages may queue up during deployment/validation

Messaging , Metadata , Change Sets

If a deployment/validation includes Outbound Message metadata (i.e. WorkflowOutboundMessage), and any of the involved endpoints experience a status change (e.g. endpoint becomes unavailable, endpoint becomes slow, etc.) while the deployment/validation is in progress, outbound messages will queue up until...

No Fix ·Reported By 8 ·Updated 2018-04-19

When the 'forceChatter:message' component is deleted from the 'Messages' page in Community Builder, it cannot be added back

Chatter , Messaging , Communities

If you enable Direct Messages in your community, the Messages page will be available in the Community Builder and it will display the 'forceChatter:message' component by default. If you delete the component, you will not be able to add it back.

Fixed - Spring '18 ·Reported By 1 ·Updated 2018-02-10

Email delay with 454 4.4.4 [internal] no MX or A for domain / 421 4.4.0 [internal] no MXs for this domain could be reached at this time

Email Clients , Messaging

Some customers reported that they are having problems looking up DNS records from servers within our datacenters. That is causing significant email delays and disruptions to our clients operations Email logs show below errors: 421 4.4.0 [internal] no MXs for this domain could be reached at this...

Fixed - Winter '18 ·Reported By 16 ·Updated 2018-02-07

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