Saving email as Draft status in Case Feed sets Is Externally Visible field to True

Chatter , Messaging , Service Cloud Console , Communities

Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.

In Review ·Reported By 11 ·Updated Today

New session tab created instead of defaulting to existing session tab for Messaging

Messaging , Service Cloud Console , LiveMessage

New session created though there is an already active session irrespective of Channel. This is happening on text and facebook channels.

In Review ·Reported By 7 ·Updated Today

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 145 ·Updated 6 days ago

Delays seen in processing messages of some Time Based Workflows & Scheduled Actions in Process Builder

Performance , Workflow , Messaging , Flow , Process Builder

Salesforce is seeing some delays of over 40 minutes in the processing of time based workflows and scheduled actions in Process Builder which may cause stacking of workflows and delay in creation of records depending on the setup of the action.

Release In Progress - Winter '20 Patch 11.5 ·Reported By 4 ·Updated 6 days ago

Recurring events gets updated frequently resulting in duplicate email notifications - Lightning Sync customer

Activities , Email Clients , Messaging , Outlook

Users reporting receiving multiple copies of the same Outlook invitation. In some cases, these events have been modified and that triggered the invites to be sent out every 15 minutes and in other cases, meetings have not been modified but users still receive many copies of these invites in their in...

Fixed - Winter '20 Patch 13.1 ·Reported By 65 ·Updated 7 days ago

Lightning Messaging - Tab Visibility cannot be specified for Messaging Session or Messaging End Users via Permission Sets

Messaging , Lightning

The Winter '20 update added Tab Visibility support for the Messaging Sessions and Messaging End User objects. However, currently the visibility for these objects can only be specified from a User's assigned Profile.

In Review ·Reported By 5 ·Updated 11 days ago

Messaging channel is not available while creating QuickText in lightning


Messaging channel is not available while creating QuickText in lightning.

Scheduled - Spring '20 ·Reported By 5 ·Updated 22 days ago

TimeOnly type field doesn't work in Outbound Message due to IOException

Apex , Messaging

When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl

In Review ·Reported By 5 ·Updated 2019-10-17

Field "Accept Time" on Messaging Session is empty


Messaging session does not use/add/update "Accept Time" while creating or updating the session.

Fixed - Winter '20 ·Reported By 6 ·Updated 2019-10-12

Messaging Templates - Merge Fields in Quick Text not working for certain objects

Messaging , Lightning

An issue has been observed where use of Merge Fields in a Messaging Template throw an error when executed through Process Builder. Users may see the following error: "Can't insert the merge fields into the message because Quick Text isn't supported on the object you specified in the process. LiveMessage...

In Review ·Reported By 14 ·Updated 2019-10-11

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