Messaging Templates - Merge Fields in Quick Text not working for certain objects

Messaging , Lightning

An issue has been observed where use of Merge Fields in a Messaging Template throw an error when executed through Process Builder. Users may see the following error: "Can't insert the merge fields into the message because Quick Text isn't supported on the object you specified in the process. LiveMessage...

In Review ·Reported By 2 ·Updated 2 days ago

Work User with no access to the Account object is unable to view MessagingSessions

Messaging , Lightning

Error when a Messaging User accesses Messaging Session records if the user has no object permission to Accounts. This occurs even if the user has “View Setup and Configuration” and access to Messaging Session and Messaging Users objects

Scheduled - Winter '20 ·Reported By 1 ·Updated 2 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 133 ·Updated 6 days ago

TimeOnly type field doesn't work in Outbound Message due to IOException

Apex , Messaging

When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl

In Review ·Reported By 4 ·Updated 6 days ago

Field "Accept Time" on Messaging Session is empty


Messaging session does not use/add/update "Accept Time" while creating or updating the session.

Scheduled - Winter '20 ·Reported By 4 ·Updated 8 days ago

Emails in LEX that contain codes such as handlebars in the body generate an error

Messaging , Lightning

All code snippets in the email body in LEX UI are interpreted as a merged field.

In Review ·Reported By 7 ·Updated 16 days ago

Reply/ Reply All/ Forward actions do not respond on email message page if MessageDate field is not included in page layout

Activities , Platform , Messaging , Lightning

Reply/ Reply All/ Forward actions do not respond on email message page if MessageDate field is not included in layout, but it works fine when invoked from activity timeline. It works fine for emails sent from Case also.

Scheduled - Winter '20 ·Reported By 2 ·Updated 27 days ago

Portal password reset email not DKIM signed


Password reset email from Salesforce Customer or Partner Portal are not DKIM signed.

No Fix ·Reported By 3 ·Updated 2019-07-10

No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses

Email Clients , Messaging

When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter:,

In Review ·Reported By 16 ·Updated 2019-07-04

IMAGE formula field and merge fields in HTML email templates


A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

No Fix ·Reported By 171 ·Updated 2019-06-19

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