Saving email as Draft status in Case Feed sets Is Externally Visible field to True

Chatter , Messaging , Service Cloud Console , Communities

Customers might notice that saving an Email as Draft status in Case Feed sets IsExternallyVisible field to True. The expected behavior is that Emails in Draft status should not be visible to customer.

In Review ·Reported By 8 ·Updated 14 days ago

IMAGE formula field and merge fields in HTML email templates


A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

In Review ·Reported By 146 ·Updated 17 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 75 ·Updated 20 days ago

Email Message Action Layout is showing an extra text box and when any character value is entered on it then save, it will throw an error.

Messaging , Summer 17 , Spring 17

Email message action layout is showing an extra text box. When any character value is entered to this field and click on save, an error system message is being displayed.

In Review ·Reported By 3 ·Updated 20 days ago

For a MobilePush message that is sent to a data extension, Audience lists (Target List, Exclusion List) do not populate with the data extension name.

Messaging , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

1. After sending a MobilePush message to a data extension and reviewing that message in the UI, the DE name does not appear in the Target List audience field, instead, it's replaced by "--". 2. When drafting a MobilePush message for sending to a DE, if there's a need to edit the draft message, the...

In Review ·Reported By 1 ·Updated 2018-08-21

Cannot deactivate and delete an email template


When saving an email template after unchecking the "Available for Use" checkbox an error is displayed.

In Review ·Reported By 32 ·Updated 2018-07-31

Emails in LEX that contain codes such as handlebars in the body generate an error

Messaging , Lightning

All code snippets in the email body in LEX UI are interpreted as a merged field.

In Review ·Reported By 3 ·Updated 2018-07-26

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 12 ·Updated 2018-07-13

No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses

Email Clients , Messaging

When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter:,

In Review ·Reported By 11 ·Updated 2018-07-05

Email template encodings behave differently in prod and sandbox

Sales and Marketing , Service , Messaging

Customers who use the encoding "Japanese (Shift-JIS_2004)" to create email templates and send emails in Japanese may notice that emails sent from production display correctly in their email client (Outlook, Google, etc), but using the same template in sandbox results in unreadable characters where Japanese...

In Review ·Reported By 7 ·Updated 2018-07-02

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