Reply/ Reply All/ Forward actions do not respond on email message page if MessageDate field is not included in page layout

Activities , Platform , Messaging , Lightning

Reply/ Reply All/ Forward actions do not respond on email message page if MessageDate field is not included in layout, but it works fine when invoked from activity timeline. It works fine for emails sent from Case also.

In Review ·Reported By 1 ·Updated Yesterday

Messaging Templates - Merge Fields in Quick Text not working for certain objects

Messaging , Lightning

An issue has been observed where use of Merge Fields in a Messaging Template throw an error when executed through Process Builder. Users may see the following error: "Can't insert the merge fields into the message because Quick Text isn't supported on the object you specified in the process. LiveMessage...

In Review ·Reported By 1 ·Updated 2 days ago

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 121 ·Updated 7 days ago

IMAGE formula field and merge fields in HTML email templates

Messaging

A formula field that uses the function IMAGE to display an image, will display the image correctly in an HTML email template preview, but will not actually include the image in emails sent.

No Fix ·Reported By 171 ·Updated 8 days ago

Email template encodings behave differently in prod and sandbox

Sales and Marketing , Service , Messaging

Customers who use the encoding "Japanese (Shift-JIS_2004)" to create email templates and send emails in Japanese may notice that emails sent from production display correctly in their email client (Outlook, Google, etc), but using the same template in sandbox results in unreadable characters where Japanese...

In Review ·Reported By 8 ·Updated 23 days ago

The Cisco Webex Teams Component is blank

Messaging

An intermittent issue with the Cisco Webex. The Cisco Webex Teams out of the box component is blank on the Utility Bar. It does not say loading, and even though the user is logged in to Webex and Spark, nothing ever loads in the component. It is very inconsistent sometimes it shows and sometimes it is...

In Review ·Reported By 2 ·Updated 25 days ago

Cannot deactivate and delete an email template

Messaging

When saving an email template after unchecking the "Available for Use" checkbox an error is displayed.

Fixed ·Reported By 49 ·Updated 2019-05-21

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

Fixed ·Reported By 26 ·Updated 2019-05-10

Emails in LEX that contain codes such as handlebars in the body generate an error

Messaging , Lightning

All code snippets in the email body in LEX UI are interpreted as a merged field.

In Review ·Reported By 5 ·Updated 2019-05-08

TimeOnly type field doesn't work in Outbound Message due to IOException

Apex , Messaging

When Time(TimeOnly) field is set in Outbound Message fields, the notification fails due to IOException - Actual Result java.io.IOException: No serializer found for class com.force.swag.soap.Time in registry org.apache.axis.encoding.TypeMappingImpl

In Review ·Reported By 2 ·Updated 2019-04-26

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