Salesforce Known Issues

Known Issues · Marketing Cloud Social Studio

Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found”

Marketing Cloud Social Studio

On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at...

In Review ·Reported By 5 ·Updated 7 days ago

Post Count Issue with Blended characters and Asian characters in Social Studio

Marketing Cloud Social Studio

This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined...

In Review ·Reported By 2 ·Updated 7 days ago

Character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio MobileApp

Marketing Cloud Social Studio

The character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio Mobile App. The maximum number of characters count on Twitter is 280, a Single-byte character uses 1 and a Double-byte character uses 2. When one enters a single Double-byte character(such as "あ"), the...

In Review ·Reported By 1 ·Updated 19 days ago

Parent post condition in Social Studio Automate only works for Facebook

Marketing Cloud Social Studio

While using the parent post condition within Social Studio Automate, you will notice that the condition is selectable as a condition for all media types. However, it will only work for posts matching the Facebook Media type. Other media types such as Twitter will not work as expected.

In Review ·Reported By 1 ·Updated 26 days ago

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 17 ·Updated 2019-12-28

Persona Group Dashboard - Job Timeout - Failed to load data An error occurred while fetching your data

Marketing Cloud Social Studio

Customer has a Persona Group Dashboard timeout when choosing "All Contacts". This resulted in the User Interface error "Failed to load data An error occurred while fetching your data."

In Review ·Reported By 1 ·Updated 2019-12-19

Multi-byte Characters Not Rendered Properly in the Analyze Keyword Group Trend Card Legend

Marketing Cloud Social Studio

When viewing the MC Analyze Keyword Group Trend Card, if multi-byte characters appear in the legend they are not being rendered properly.

In Review ·Reported By 1 ·Updated 2019-12-12

Payload to Social Network includes incorrect bit.ly links when using 2 or more URLs belonging to the same domain

Marketing Cloud Social Studio

When creating a post with 2 or more URLs belonging to the same domain, with 1 being the domain itself, and using bit.ly shortening, the payload sent to the social network is incorrect. This causes bad links to be published.

In Review ·Reported By 1 ·Updated 2019-12-09

Error after using Reply Privately to Facebook Mention Post or Comment Mention in Engage

Marketing Cloud Social Studio

When users attempt to use the "reply privately" feature on a Facebook mention post or comment mention in Social Studio Engage, it will fail and show an error message: Error Posting to Facebook.

Fixed in version Marketing Cloud Social October 2019 Release ·Reported By 1 ·Updated 2019-11-18

Twitter Published Post by Engagement Card Sorts the Engagement column out of order

Marketing Cloud Social Studio

While viewing Twitter Engagement through a Twitter Published Post by Engagement card in Analyze, the column sorting will sort the Engagement out of order instead of Descending or Ascending order.

In Review ·Reported By 0 ·Updated 2019-11-11

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