Known Issues · Marketing Cloud Social Studio

Clarabridge Insights not returning data in Analyze Workbenches

Marketing Cloud Social Studio

When drilling down Clarabridge insights in an Analyze Workbench/Dataset, it will display "No Data Available" since October 1, 2018.

In Review ·Reported By 0 ·Updated Today

Failed Facebook Video Posts in Publish when using Location Tagging

Marketing Cloud Social Studio

After publishing a scheduled Facebook Video Post that includes Location Tagging, it will fail with an error: Publishing Error: Unknown This is no longer a supported feature for video publishing, which means it is no longer supported in Social Studio. The plan is to remove this option from Facebook...

In Review ·Reported By 0 ·Updated Today

403 Forbidden Error after opening Getty images content app in Publish

Marketing Cloud Social Studio

After opening the "Getty Images" Content App in Publish, a "403 Forbidden Error" is appearing. It has been decided that content app will no longer be available in Social Studio.

In Review ·Reported By 0 ·Updated 4 days ago

Deleting Facebook Comments or Replies are Failing in Engage

Marketing Cloud Social Studio

When users in Engage click the delete button/action for a Facebook Comment or Reply within the Engage column or post inspector, it will throw an error: "Error Deleting Post" Note: This can be a comment or reply on a Public or Unpublished Facebook Post.

In Review ·Reported By 0 ·Updated 4 days ago

Unable to save Web Canvas screen due to invalid URL

Marketing Cloud Social Studio

When creating a Web Canvas screen within Social Studio Command Center you may run into a situation where the system will show you an error saying the URL entered does not exist even though it is a valid URL. This issue is being caused by over aggressive URL validation done by Command Center.

In Review ·Reported By 3 ·Updated 15 days ago

Error after opening Engage template in a New Tab

Marketing Cloud Social Studio

After opening a new or existing template in a new tab in Social Studio Engage, it will generate a UI error: Error Adding Tab An error occurred while saving tab

Fixed in version Marketing Cloud Social August Release Patch 2.1 ·Reported By 3 ·Updated 2018-10-11

When "Premium Chinese Data" is enabled on account, exporting a imported keyword with "AND" or "OR" will fail

Marketing Cloud Social Studio

When "Premium Chinese Data" is enabled on account and imported the keywords that included upper case "AND" and/or "OR" into a topic profile, that will cause the keywords to fail to export.

In Review ·Reported By 0 ·Updated 2018-10-03

Facebook Name Change Does Not Reflect Across All Platforms

Marketing Cloud Social Studio

Sometimes, after changing your Facebook Page name you will notice in different platforms other than Social Studio (I.e, Social Studio Automate and Social Customer Service) that your page name is not reflected properly to the updated page name you have set.

In Review ·Reported By 0 ·Updated 2018-09-27

Post Count Issue with Blended characters and Asian characters in Social Studio

Marketing Cloud Social Studio

This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined...

In Review ·Reported By 1 ·Updated 2018-09-04

Posts being returned in Engage Column that do not meet the filter criteria being set.

Marketing Cloud Social Studio

When filtering an Engage Column by "Assignment None" you may notice that there are a few posts being returned that are already actioned and assigned.

No Fix ·Reported By 1 ·Updated 2018-08-30

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