Known Issues · Marketing Cloud Social Studio

Unable to Reply to Instagram Business Reply Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service after trying to reply to an Instagram Business Reply post, it will result in an error message on the case feed:

In Review ·Reported By 13 ·Updated Yesterday

Facebook Inbox Message Image Attachments not appearing on the Case Feed

Service , Service Cloud Console , Marketing Cloud Social Studio

For production Salesforce Instances which have been upgraded to the Core Summer '19 (220) version and are using "Classic" user interface, they will notice that new image attachments on Facebook inbox messages are not showing up on the Social Customer Service Case Feed.

Fixed - Summer '19 Patch 10.3 ·Reported By 4 ·Updated Today

Delayed Facebook Reviews and Facebook Page @Mentions

Marketing Cloud Social Studio

Delayed Facebook Reviews and Facebook Page @mentions. This is causing delayed Facebook Reviews as well as delayed Facebook Page @mentions. Please expect latency on these media types at this time. This content will eventually be ingested into the platform and will appear to be missing, as they are...

In Review ·Reported By 5 ·Updated Yesterday

Error after using Reply Privately to Facebook Mention Post or Comment Mention in Engage

Marketing Cloud Social Studio

When users attempt to use the "reply privately" feature on a Facebook mention post or comment mention in Social Studio Engage, it will fail and show an error message: Error Posting to Facebook.

In Review ·Reported By 0 ·Updated 9 days ago

LinkedIn content is showing "LinkedIn User" rather than the corresponding Author Information

Marketing Cloud Social Studio

LinkedIn has asked Social Studio to remove all personal identifying information (PII) for any LinkedIn authors to comply with LinkedIn's terms of service. All that we retained was an app scoped id. When we save LinkedIn content, we associate it with these authors and their app scoped ids. When the...

In Review ·Reported By 1 ·Updated 10 days ago

Error after selecting Like on Facebook Mention Posts or Comment mentions in Engage

Marketing Cloud Social Studio

Through your Social Studio Engage column when selecting a Facebook mention post or comment mention to your page from another user or page (Social Account), an error will appear after selecting the "Like" action in the post inspector. Error Liking Post on Facebook

In Review ·Reported By 0 ·Updated 13 days ago

Facebook Posts open with error when loading in Publish

Marketing Cloud Social Studio

Posts with assets missing metadata, throws an error in the Inspector and Permalink Page. The following error message found when opening the Facebook native post(with Video) on Publish > Calendar. An error occurred: Something took too long to load. Please check your connection or reload this page...

In Review ·Reported By 2 ·Updated 21 days ago

Facebook Name Change Does Not Reflect Across All Platforms

Marketing Cloud Social Studio

Sometimes, after changing your Facebook Page name you will notice in different platforms other than Social Studio (I.e, Social Studio Automate and Social Customer Service) that your page name is not reflected properly to the updated page name you have set.

No Fix ·Reported By 0 ·Updated 22 days ago

When "Premium Chinese Data" is enabled on account, exporting a imported keyword with "AND" or "OR" will fail

Marketing Cloud Social Studio

When "Premium Chinese Data" is enabled on account and imported the keywords that included upper case "AND" and/or "OR" into a topic profile, that will cause the keywords to fail to export.

Fixed in version Marketing Cloud Social June 2019 Release ·Reported By 0 ·Updated 26 days ago

Show Hidden Posts filter not being applied to Post Label Card - Analyze Account Summary Dashboards

Marketing Cloud Social Studio

The "Show Hidden Posts" filter is not being applied towards the Post Label card in both Analyze Dashboards and Workbenches. When customers are hiding several posts with specific post labels applied, this is causing the post labels on these specific posts to not appear in the Post Label card. (As these...

In Review ·Reported By 7 ·Updated 2019-05-22

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