Salesforce Known Issues

Known Issues · Marketing Cloud Social Studio

Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred

Marketing Cloud Social Studio

Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語

In Review ·Reported By 4 ·Updated 11 days ago

When a user language other than english is used in Social Studio, email notifications are not sent/received.

Marketing Cloud Social Studio

When a user has their language settings set to any language other than English the email notification are not triggering. The in app notification still works as expected.

Fixed in version Marketing Cloud Social January Release Patch 2.0 ·Reported By 2 ·Updated 13 days ago

Twitter Post with video will show as 'post failed' in calendar although the post was actually successful in rare occasion

Marketing Cloud Social Studio

When opening calendar in 'Publish', Twitter post with video shows up as 'post failed' although the post was actually successful. Issue currently observed happens on race conditions. When a Twitter Post is showing 'post failed', please make sure it is actually not posted in Twitter prior to posting...

No Fix ·Reported By 2 ·Updated 18 days ago

Reuploads from draft edits, share content, and duplicate posts causes page elements to continuously load occasionally

Marketing Cloud Social Studio

Reuploads from draft edits, share content, and duplicate posts causes page elements to continuously load occasionally

Fixed in version Marketing Cloud Social January Release Patch 2.4 ·Reported By 0 ·Updated 19 days ago

Post Count Issue with Blended characters and Asian characters in Social Studio

Marketing Cloud Social Studio

This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined...

In Review ·Reported By 2 ·Updated 20 days ago

Facebook Posts open with error when loading in Publish

Marketing Cloud Social Studio

Posts with assets missing metadata, throws an error in the Inspector and Permalink Page. The following error message found when opening the Facebook native post(with Video) on Publish > Calendar. An error occurred: Something took too long to load. Please check your connection or reload this page...

No Fix ·Reported By 2 ·Updated 26 days ago

Unable to click on Social Studio user mention in a Social post note while using Firefox

Marketing Cloud Social Studio

Activity Block of published post has the Note function to be able to add notes and @metion for a Social Studio User. But while using Firefox, it's unable to click one of the available Social Studio users.

No Fix ·Reported By 1 ·Updated 26 days ago

Parent post condition in Social Studio Automate only works for Facebook

Marketing Cloud Social Studio

While using the parent post condition within Social Studio Automate, you will notice that the condition is selectable as a condition for all media types. However, it will only work for posts matching the Facebook Media type. Other media types such as Twitter will not work as expected.

In Review ·Reported By 1 ·Updated 28 days ago

Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found”

Marketing Cloud Social Studio

On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at...

In Review ·Reported By 6 ·Updated 2020-02-26

Custom URL shortener applying incorrect shortener when publishing content

Marketing Cloud Social Studio

Issue in Publish where the default Bitly account we use to shorten links wasn’t using bddy.me — it was using bit.ly. Customer impact is: 1) Any posts with links using our default shortener would use Bitly instead of bddy.me. 2) Clients using a custom shortener that’s registered in their workspace...

Fixed in version Marketing Cloud Social January Release Patch 2.0 ·Reported By 0 ·Updated 2020-02-26

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