Known Issues · Marketing Cloud Social Studio

Post Count Issue with Blended characters and Asian characters in Social Studio

Marketing Cloud Social Studio

This issue can happen with the combination of Hashtags and Asian "Blended" characters causing the post counts to differ in Social Studio, while comparing 2 identical topic profiles. One of the copied topic profiles may be using a new mechanism designed to drop the Hashtag in this scenario, when combined...

In Review ·Reported By 1 ·Updated 14 days ago

Posts being returned in Engage Column that do not meet the filter criteria being set.

Marketing Cloud Social Studio

When filtering an Engage Column by "Assignment None" you may notice that there are a few posts being returned that are already actioned and assigned.

In Review ·Reported By 1 ·Updated 19 days ago

Social Posts ending up in error queue due to content version error.

Marketing Cloud Social Studio

If you use Social Customer Service and your ORG has recently been updated to the 210 version of Salesforce you may notice that some of your Social Posts that have attachments (Images, Videos, etc.) end up in the error queue. The error you are going to see will contain this line: InboundSocialPostHandlerImpl...

In Review ·Reported By 1 ·Updated 2018-07-18

Social Studio Analyze cards are cut off when printed

Marketing Cloud Social Studio

When printing Dashboards from Social Studio Analyze, the cards on the right side of the Dashboard are slightly cut off.

Fixed in version Marketing Cloud Social June 2018 ·Reported By 2 ·Updated 2018-06-25

Social Account/Contact/Lead Facebook signin is returning Can't Load URL: The domain of this URL isn't included in the app's domains message

Marketing Cloud Social Studio

Social Account/Contact/Lead Facebook signin is returning the following message "Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains"

Fixed - Summer '18 Patch 2.0 ·Reported By 5 ·Updated 2018-06-09

Unable to load posts in the Publish Calendar when more than 1000 posts are returned

Marketing Cloud Social Studio

When loading up your Social Studio Publish calendar, you will run into an error whenever the amount of posts being returned are over 1000 posts. You will notice that when this happens, the calendar only partially loads.

In Review ·Reported By 0 ·Updated 2018-05-21

Analyze - Volume trend graph is showing the data on the wrong date

Marketing Cloud Social Studio

Following a time change(eg: Spring, Fall), the trend charts in Analyze add an extra hour on the timechange day and gets moved along the timeline. Upon reviewing the trend chart, you may see an extra hour datapoint occurring at the end of the chart, rather than the extra hour being added to the time change...

Fixed in version Marketing Cloud Social April 2018 ·Reported By 0 ·Updated 2018-04-21

Twitter Post with video will show as 'post failed' in calendar although the post was actually successful in rare occasion

Marketing Cloud Social Studio

When opening calendar in 'Publish', Twitter post with video shows up as 'post failed' although the post was actually successful. Issue currently observed happens on race conditions. When a Twitter Post is showing 'post failed', please make sure it is actually not posted in Twitter prior to posting...

In Review ·Reported By 2 ·Updated 2018-03-08

Why is the Instagram handle not correct in some occurrences in Social Customer Service

Marketing Cloud Social Studio

Sometimes when you are replying to Instagram posts through Social Customer Service you will notice that the handle is incorrect but it rather displaying the authors full name as opposed to their handle. This causes you to inadvertently reply incorrectly to the wrong user. This happens when you ingest...

In Review ·Reported By 2 ·Updated 2017-12-29

Twitter character limitations in Social Customer Service for social posts.

Service Cloud Console , Marketing Cloud Social Studio

On November 7th, twitter has rolled out the ability to push out tweets with a length of 280 characters as opposed to the usual 140 characters that was supported. However, currently Social Customer Service does not allow us to make tweets that exceed 140 characters due to the infrastructure designed...

Fixed - Winter '18 ·Reported By 7 ·Updated 2017-12-01

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