Known Issues · Marketing Cloud Social Studio

Error after selecting Like on Facebook Mention Posts or Comment mentions in Engage

Marketing Cloud Social Studio

Through your Social Studio Engage column when selecting a Facebook mention post or comment mention to your page from another user or page (Social Account), an error will appear after selecting the "Like" action in the post inspector. Error Liking Post on Facebook

In Review ·Reported By 2 ·Updated 5 days ago

Multi-byte Characters Not Rendered Properly in the Analyze Keyword Group Trend Card Legend

Marketing Cloud Social Studio

When viewing the MC Analyze Keyword Group Trend Card, if multi-byte characters appear in the legend they are not being rendered properly.

In Review ·Reported By 0 ·Updated 12 days ago

Protected Account Twitter Direct Messages display as Tweet Unavailable in Social Studio

Marketing Cloud Social Studio

When receiving an incoming Twitter Direct Message from a Protected Account ( within a Twitter Social Account in Social Studio, the content and author information is not displayed. Instead it displays the Author as: Twitter User...

In Review ·Reported By 0 ·Updated 22 days ago

Show Hidden Posts filter not being applied to Post Label Card - Analyze Account Summary Dashboards

Marketing Cloud Social Studio

The "Show Hidden Posts" filter is not being applied towards the Post Label card in both Analyze Dashboards and Workbenches. When customers are hiding several posts with specific post labels applied, this is causing the post labels on these specific posts to not appear in the Post Label card. (As these...

In Review ·Reported By 7 ·Updated 23 days ago

Unable to Reply to Instagram Business Reply Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service after trying to reply to an Instagram Business Reply post, it will result in an error message on the case feed:

Scheduled - Winter '20 ·Reported By 15 ·Updated 28 days ago

Delayed Facebook Reviews and Facebook Page @Mentions

Marketing Cloud Social Studio

Delayed Facebook Reviews and Facebook Page @mentions. This is causing delayed Facebook Reviews as well as delayed Facebook Page @mentions. Please expect latency on these media types at this time. This content will eventually be ingested into the platform and will appear to be missing, as they are...

Fixed in version Marketing Cloud Social June 2019 Patch 0.6 ·Reported By 5 ·Updated 2019-07-02

Facebook Inbox Message Image Attachments not appearing on the Case Feed

Service , Service Cloud Console , Marketing Cloud Social Studio

For production Salesforce Instances which have been upgraded to the Core Summer '19 (220) version and are using "Classic" user interface, they will notice that new image attachments on Facebook inbox messages are not showing up on the Social Customer Service Case Feed.

Fixed - Summer '19 Patch 10.3 ·Reported By 4 ·Updated 2019-06-27

Error after using Reply Privately to Facebook Mention Post or Comment Mention in Engage

Marketing Cloud Social Studio

When users attempt to use the "reply privately" feature on a Facebook mention post or comment mention in Social Studio Engage, it will fail and show an error message: Error Posting to Facebook.

In Review ·Reported By 0 ·Updated 2019-06-18

LinkedIn content is showing "LinkedIn User" rather than the corresponding Author Information

Marketing Cloud Social Studio

LinkedIn has asked Social Studio to remove all personal identifying information (PII) for any LinkedIn authors to comply with LinkedIn's terms of service. All that we retained was an app scoped id. When we save LinkedIn content, we associate it with these authors and their app scoped ids. When the...

In Review ·Reported By 1 ·Updated 2019-06-17

Facebook Posts open with error when loading in Publish

Marketing Cloud Social Studio

Posts with assets missing metadata, throws an error in the Inspector and Permalink Page. The following error message found when opening the Facebook native post(with Video) on Publish > Calendar. An error occurred: Something took too long to load. Please check your connection or reload this page...

In Review ·Reported By 2 ·Updated 2019-06-06

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