Known Issues · Marketing Cloud Social Studio

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 15 ·Updated Yesterday

New!Twitter Published Post by Engagement Card Sorts the Engagement column out of order

Marketing Cloud Social Studio

While viewing Twitter Engagement through a Twitter Published Post by Engagement card in Analyze, the column sorting will sort the Engagement out of order instead of Descending or Ascending order.

In Review ·Reported By 0 ·Updated Yesterday

Character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio MobileApp

Marketing Cloud Social Studio

The character count logic on Twitter is different between Social Studio Web/Desktop and Social Studio Mobile App. The maximum number of characters count on Twitter is 280, a Single-byte character uses 1 and a Double-byte character uses 2. When one enters a single Double-byte character(such as "あ"), the...

In Review ·Reported By 1 ·Updated 4 days ago

Error after using Reply Privately to Facebook Mention Post or Comment Mention in Engage

Marketing Cloud Social Studio

When users attempt to use the "reply privately" feature on a Facebook mention post or comment mention in Social Studio Engage, it will fail and show an error message: Error Posting to Facebook.

In Review ·Reported By 1 ·Updated 8 days ago

Internal publish error after publishing a Linkedin Video with Targeting in Social Studio

Marketing Cloud Social Studio

After attempting to publish a scheduled Linkedin Video Post with Targeting in Social Studio Publish (eg: Country=United States), it results in a failed post error: internal publish error

Fixed in version Marketing Cloud Social October Release Patch 0.2 ·Reported By 0 ·Updated 14 days ago

Twitter Images and Facebook Avatars are not being displayed in Social Customer Service

Service Cloud Console , Marketing Cloud Social Studio

As of the Winter 20 release, users of Social Customer Service would have noticed that Twitter DM and Facebook Avatar images have stopped rendering in the platform due to an issue.

Fixed - Winter '20 Patch 10.7 ·Reported By 3 ·Updated 19 days ago

Unable to Reply to Instagram Business Reply Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service after trying to reply to an Instagram Business Reply post, it will result in an error message on the case feed: error.network.unsupported_post_request

Fixed - Winter '20 ·Reported By 25 ·Updated 2019-10-12

Show Hidden Posts filter not being applied to Post Label Card - Analyze Account Summary Dashboards

Marketing Cloud Social Studio

The "Show Hidden Posts" filter is not being applied towards the Post Label card in both Analyze Dashboards and Workbenches. When customers are hiding several posts with specific post labels applied, this is causing the post labels on these specific posts to not appear in the Post Label card. (As these...

Fixed in version Marketing Cloud Social August 2019 Release ·Reported By 7 ·Updated 2019-09-03

Error after selecting Like on Facebook Mention Posts or Comment mentions in Engage

Marketing Cloud Social Studio

Through your Social Studio Engage column when selecting a Facebook mention post or comment mention to your page from another user or page (Social Account), an error will appear after selecting the "Like" action in the post inspector. Error Liking Post on Facebook

Fixed in version Marketing Cloud Social August 2019 Release ·Reported By 4 ·Updated 2019-09-03

Protected Account Twitter Direct Messages display as Tweet Unavailable in Social Studio

Marketing Cloud Social Studio

When receiving an incoming Twitter Direct Message from a Protected Account (https://help.twitter.com/en/safety-and-security/public-and-protected-tweets) within a Twitter Social Account in Social Studio, the content and author information is not displayed. Instead it displays the Author as: Twitter User...

Fixed in version Marketing Cloud Social August 2019 Release ·Reported By 0 ·Updated 2019-09-03

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