Salesforce Known Issues

Known Issues · Marketing Cloud Social Studio

Unable to Reply to Instagram Business Reply Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service after trying to reply to an Instagram Business Reply post, it will result in an error message on the case feed: error.network.unsupported_post_request

In Review ·Reported By 4 ·Updated 2 days ago

Government Cloud Org will not connect with Social Customer Service

Marketing Cloud Integrations , Marketing Cloud Social Studio

Currently it is not possible to connect a Government Cloud ORG with Social Customer Service. If attempted, you will notice that the connection seems to establish but no content from your social accounts will flow into your Salesforce Org.

In Review ·Reported By 4 ·Updated 2 days ago

Facebook Page_Fans Lifetime Metric shows as 0 in Page Impression Report and Analyze Page Trend Card

Marketing Cloud Social Studio

Since approximately January 21st 2019, Facebook Page Fans and Likes (Lifetime) metrics display as 0 value in areas of Social Studio such as Facebook Page Impression Reports in Performance Reporting and the Page Trend Card in an Analyze Facebook Summary Dashboard. This was a result of a 3rd party API...

In Review ·Reported By 0 ·Updated 3 days ago

Facebook Name Change Does Not Reflect Across All Platforms

Marketing Cloud Social Studio

Sometimes, after changing your Facebook Page name you will notice in different platforms other than Social Studio (I.e, Social Studio Automate and Social Customer Service) that your page name is not reflected properly to the updated page name you have set.

In Review ·Reported By 0 ·Updated 4 days ago

Label_Missing Error after trying to Register a New Instagram Business, Facebook or Linkedin Account

Marketing Cloud Social Studio

While trying to register a new Instagram Business, Facebook or Linkedin Account in Social Studio Admin, you may encounter a "Label_missing" error message when the User Profile (eg: Facebook) you are currently authenticating with is returning 0 available accounts or pages to add into Social Studio.

In Review ·Reported By 0 ·Updated 10 days ago

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 6 ·Updated 12 days ago

Post Reports Fail to Download in Social Studio Analyze

Marketing Cloud Social Studio

After a new Post Report is generated in Analyze(eg: Post Reports,Real-Time reports), it will fail when downloading and opening it through the report email, in-app notification or within the report history. This happens when the report name has a comma within the first 10 characters of the name and...

In Review ·Reported By 1 ·Updated 19 days ago

Facebook Author Avatars are not displayed in Engage Conversation Tab

Marketing Cloud Social Studio

When reviewing Facebook content in an Engage column some Facebook avatars do not display with the avatar photo in the conversation tab. If the impacted author missing the avatar sends an image it may be blank as well.

In Review ·Reported By 0 ·Updated 20 days ago

Instagram Replies in Social Studio are not displaying.

Marketing Cloud Social Studio

As part of the 218 Social release we introduced a feature to allow us to properly handle Instagram Replies and display them in our platform. During deployment we had to roll back part of this feature as such we are not saving these post as the reply media type. This means that if you currently filter...

Fixed in version Marketing Cloud Social January 2019 Patch 0.4 ·Reported By 0 ·Updated 25 days ago

403 Forbidden Error after opening Getty images content app in Publish

Marketing Cloud Social Studio

After opening the "Getty Images" Content App in Publish, a "403 Forbidden Error" is appearing. It has been decided that content app will no longer be available in Social Studio.

Fixed in version Marketing Cloud Social January 2019 ·Reported By 0 ·Updated 29 days ago

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