Known Issues · Marketing Cloud Sending

Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing'

Marketing Cloud Mobile , Marketing Cloud Sending

If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time.

In Review ·Reported By 0 ·Updated 5 days ago

Member Status Filter applied to all campaigns in Salesforce Sends

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When targeting more than one campaign in a Salesforce Send, filters are applied to all campaigns instead of the just the campaign the filter is associated to.

No Fix ·Reported By 1 ·Updated 15 days ago

Set Member Filter Status not displaying correctly in Chrome

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When sending via the Salesforce integration, the "set member status filter" window displays a box with zero options. This UI display bug occurs within the send process in Salesforce and the user-initiated send process in the ExactTarget app, and affects Chrome browser only.

No Fix ·Reported By 1 ·Updated 15 days ago

Salesforce Triggered Send receiving Invalid Email for new contact/lead

Marketing Cloud Integrations , Marketing Cloud Sending

Customers using a combination of Marketing Cloud Connector and Salesforce Triggered Sends may see triggered sends fail for new contacts/leads created through a form, who have partial information synchronized to the synchronized data extension in Marketing Cloud including a null email address value.

No Fix ·Reported By 1 ·Updated 15 days ago

Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send

Marketing Cloud API , Marketing Cloud Sending

Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value).

In Review ·Reported By 1 ·Updated 25 days ago

Using Create Email Shortcut from Email Studio Overview Screen Doesn't Allow Folder Selection

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When using the 'Create Email' shortcut from the Overview screen in Content Builder and after selecting the type of Email (Template, Paste HTML, Text, etc.) the Select button to select the folder in which to create the Email does not work.

Fixed in version Marketing Cloud Release August 2019 ·Reported By 1 ·Updated 2019-08-20

Marketing Cloud Emails That Include a URL Attachment May Fail To Send

Marketing Cloud Email Studio , Marketing Cloud Sending

Emails with a URL attachment that's accessed by a call to the AttachFile() AMPscript function may fail to send if the length of the URL exceeds 1024 characters.

Fixed in version Marketing Cloud Release August 2019 ·Reported By 1 ·Updated 2019-08-20

Content Builder Approvals Not Loading Intermittently

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When attempting to load the Approvals dashboard, a blank page is returned in the browser.

Fixed in version Marketing Cloud June 2019 Release Patch 4.1 ·Reported By 13 ·Updated 2019-08-14

REST API Permission Enforcement Allows Non-Admin Users to see Salesforce Integration under Email->Admin

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

With the REST API permission enforcement introduced in the June 2019 Marketing Cloud release, Content Builder email sends require users to have view permissions for Send Classifications. However, this also allows non-admin users access to the Salesforce Integration settings under Email -> Admin. Learn...

In Review ·Reported By 0 ·Updated 2019-07-23

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients , Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 1 ·Updated 2019-07-10

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