Known Issues · Marketing Cloud Sending

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients , Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 1 ·Updated 9 days ago

Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner'

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address.

In Review ·Reported By 1 ·Updated 16 days ago

Using Create Email Shortcut from Email Studio Overview Screen Doesn't Allow Folder Selection

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When using the 'Create Email' shortcut from the Overview screen in Content Builder and after selecting the type of Email (Template, Paste HTML, Text, etc.) the Select button to select the folder in which to create the Email does not work.

In Review ·Reported By 0 ·Updated 18 days ago

Content Builder Approvals Not Loading Intermittently

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When attempting to load the Approvals dashboard, a blank page is returned in the browser.

In Review ·Reported By 12 ·Updated 21 days ago

Marketing Cloud Emails That Include a URL Attachment May Fail To Send

Marketing Cloud Email Studio , Marketing Cloud Sending

Emails with a URL attachment that's accessed by a call to the AttachFile() AMPscript function may fail to send if the length of the URL exceeds 1024 characters.

In Review ·Reported By 1 ·Updated 2019-06-18

Korean Typed Text within a Content Block in Content Builder is not Saved Correctly

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When typing Korean text in a Text/Freeform Block in Content Builder it is not saved correctly.

No Fix ·Reported By 1 ·Updated 2019-05-31

Publishing a triggered send from the triggered send grid does not update preheader if the email has changed.

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

A triggered send is paused and then the email is changed. The change involves the Subject and Preheader values. Once the email change has been made if you publish the triggered send from the triggered send grid the preheader is not updated to the new value.

No Fix ·Reported By 1 ·Updated 2019-05-31

Forward to a Friend email decodes a sender profile's digital certificate into a text version

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When sending an email with a Send Classification containing a certificate, the email will render correctly in the subscriber's inbox. If subscriber then uses the FTAF (forward to a friend) feature, the email will arrive to their friend with additional text at the top and bottom of the message.

No Fix ·Reported By 0 ·Updated 2019-05-31

Question Marks in EmailName of Marketing Cloud Send RetrieveRequest

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Reporting , Marketing Cloud Sending

API Send RetrieveRequest call pulls back question marks in the Email Name field, instead of the correct international alphabet characters.

No Fix ·Reported By 0 ·Updated 2019-05-31

Time Entries incorrect in Distributed Marketing application

Marketing Cloud Email Studio , Marketing Cloud Sending

The Pending Submissions page in the Distributed Marketing package is displaying the CreatedDate as UTC instead of being adjusted for the user's timezone.

In Review ·Reported By 0 ·Updated 2019-05-29

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