Known Issues · Marketing Cloud Sending

Outlook applies single-side border to all sides of content

Marketing Cloud Email Studio , Marketing Cloud Sending

When content has been added with a single-sided border, Outlook will apply the border to all sides of the content area.

In Review ·Reported By 9 ·Updated 9 days ago

Validation in Content Builder does not occur for any data extension listed after the first data extension

Marketing Cloud Email Studio , Marketing Cloud Sending

Validation in Content Builder does not occur for any data extension listed after the first data extension. If there is personalization in the email dependent on data extension fields, it can be sent through as the literal personalization string instead of the dynamic value. An example would be when data...

In Review ·Reported By 2 ·Updated 12 days ago

Guided send wizard times out when selecting an Exclusion list that doesn't include a data extension

Marketing Cloud Sending

When an account has a large amount of data extensions, the Guided Send Wizard times out when sending to a list with an exclusion list and no data extension is included as part of the exclusion. When the exclusion list includes a data extension it works fine. Timeout occurs on after clicking the next...

In Review ·Reported By 3 ·Updated 16 days ago

[UI] Email Studio | AudienceSelector | error when filtering by member status for Salesforce Campaigns

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

The customer is trying to use the "Filter by member status" feature in Email Studio after adding a Salesforce Campaign via the drop down arrow and clicking "Add to Targeted". When they click "Select" after adding the audience nothing happens.

In Review ·Reported By 1 ·Updated 19 days ago

Unable to verify sending Domain

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

If a user attempts to verify a domain before the Sender Authentication Package (SAP) has been completely configured for an account, it will fail to auto-validate the domain. Subsequent retries will also not work.

In Review ·Reported By 0 ·Updated 2018-04-26

Editing an A/B Test Send split on time audience can result in sending to the incorrect audience

Marketing Cloud Email Studio , Marketing Cloud Sending

When an AB Test split on time is created, the subscribers are built at time of creation. Other splits build the subscribers at send time. When edits are made to the audience, it appears to save but the subscribers are not updated with the new audience. When the sends go out, it will be to the original...

No Fix ·Reported By 0 ·Updated 2018-04-18

Publishing a triggered send from the triggered send grid does not update preheader if the email has changed.

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

A triggered send is paused and then the email is changed. The change involves the Subject and Preheader values. Once the email change has been made if you publish the triggered send from the triggered send grid the preheader is not updated to the new value.

No Fix ·Reported By 1 ·Updated 2018-03-01

Unable to view Pending Send Details for Content Builder emails from the Calendar

Marketing Cloud Email Studio , Marketing Cloud Sending

Unable to view future send details for Content Builder emails from the Calendar

No Fix ·Reported By 1 ·Updated 2018-03-01

Forward to a Friend email decodes a sender profile's digital certificate into a text version

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When sending an email with a Send Classification containing a certificate, the email will render correctly in the subscriber's inbox. If subscriber then uses the FTAF (forward to a friend) feature, the email will arrive to their friend with additional text at the top and bottom of the message.

No Fix ·Reported By 0 ·Updated 2018-03-01

Editing a MobileConnect message using multiple browser tabs or windows can clear the SMS triggered send definition

Marketing Cloud Mobile , Marketing Cloud Sending

Editing an SMS message in MobileConnect using multiple browser tabs or windows can clear the SMS triggered send definition.

Fixed in version Marketing Cloud January 2018 ·Reported By 2 ·Updated 2018-02-23

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