Known Issues · Marketing Cloud Sending

New!Set Member Filter Status not displaying correctly in Chrome

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When sending via the Salesforce integration, the "set member status filter" window displays a box with zero options. This UI display bug occurs within the send process in Salesforce and the user-initiated send process in the ExactTarget app, and affects Chrome browser only.

In Review ·Reported By 0 ·Updated Yesterday

Concat() AMPScript in Free Form Content Block Causes Rendering Issues

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

Putting AMPScript code blocks in free form email content blocks can cause rendering issues. Specifically, using the Concat() AMPScript to build a dynamic URL inside an HTML comment will cause the check for HTML attributes containing < or > characters to overrun the end of the comment and encode things...

In Review ·Reported By 1 ·Updated 8 days ago

Apostrophe in Content Builder Subject Line is replaced with escape characters (backslash) within the Marketing Cloud Connect Email Send page

Marketing Cloud Integrations , Marketing Cloud Sending

When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ).

In Review ·Reported By 1 ·Updated 9 days ago

Guided send wizard times out when selecting an Exclusion list that doesn't include a data extension

Marketing Cloud Sending

When an account has a large amount of data extensions, the Guided Send Wizard times out when sending to a list with an exclusion list and no data extension is included as part of the exclusion. When the exclusion list includes a data extension it works fine. Timeout occurs on after clicking the next...

In Review ·Reported By 5 ·Updated 14 days ago

Salesforce Triggered Send receiving Invalid Email for new contact/lead

Marketing Cloud Integrations , Marketing Cloud Sending

Customers using a combination of Marketing Cloud Connector and Salesforce Triggered Sends may see triggered sends fail for new contacts/leads created through a form, who have partial information synchronized to the synchronized data extension in Marketing Cloud including a null email address value.

In Review ·Reported By 1 ·Updated 22 days ago

Outlook applies single-side border to all sides of content

Marketing Cloud Email Studio , Marketing Cloud Sending

When content has been added with a single-sided border, Outlook will apply the border to all sides of the content area.

Fixed in version Marketing Cloud June 2018 ·Reported By 9 ·Updated 2018-07-09

Validation in Content Builder does not occur for any data extension listed after the first data extension

Marketing Cloud Email Studio , Marketing Cloud Sending

Validation in Content Builder does not occur for any data extension listed after the first data extension. If there is personalization in the email dependent on data extension fields, it can be sent through as the literal personalization string instead of the dynamic value. An example would be when data...

Fixed in version Marketing Cloud June 2018 ·Reported By 3 ·Updated 2018-07-09

Unable to verify sending Domain

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

If a user attempts to verify a domain before the Sender Authentication Package (SAP) has been completely configured for an account, it will fail to auto-validate the domain. Subsequent retries will also not work.

Fixed in version Marketing Cloud June 2018 ·Reported By 0 ·Updated 2018-07-09

[UI] Email Studio | AudienceSelector | error when filtering by member status for Salesforce Campaigns

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

The customer is trying to use the "Filter by member status" feature in Email Studio after adding a Salesforce Campaign via the drop down arrow and clicking "Add to Targeted". When they click "Select" after adding the audience nothing happens.

In Review ·Reported By 1 ·Updated 2018-05-29

Editing an A/B Test Send split on time audience can result in sending to the incorrect audience

Marketing Cloud Email Studio , Marketing Cloud Sending

When an AB Test split on time is created, the subscribers are built at time of creation. Other splits build the subscribers at send time. When edits are made to the audience, it appears to save but the subscribers are not updated with the new audience. When the sends go out, it will be to the original...

No Fix ·Reported By 0 ·Updated 2018-04-18

1 to 10 of 22 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.