Salesforce Known Issues

Known Issues · Marketing Cloud Sending

CSS closing .slot tags not recognized

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Journey Builder , Marketing Cloud Sending

It is possible for an email to fail validation when using CSS .slot tags within the email. The email will fail to send with the error "No closing tag was found for the Guide tag block. Guide tag blocks must be closed by a corresponding close tag of the same name."

In Review ·Reported By 2 ·Updated 27 days ago

Guided send wizard times out when selecting an Exclusion list that doesn't include a data extension

Marketing Cloud Sending

When an account has a large amount of data extensions, the Guided Send Wizard times out when sending to a list with an exclusion list and no data extension is included as part of the exclusion. When the exclusion list includes a data extension it works fine. Timeout occurs on after clicking the next...

In Review ·Reported By 6 ·Updated 2019-02-13

Guide Template Language does not resolve when placed in Content Builder template-based email

Marketing Cloud Email Studio , Marketing Cloud Sending

When doing a subscriber preview of a template-based email with Guide Template Language code in a HTML block, the Guide Template Language code fails to resolve and an error message shows on the UI e.g. "The data source referenced by a Guide Section tag was not found. ClientID: XXXXXXX JobID: 0 SlotID:...

In Review ·Reported By 8 ·Updated 2019-02-10

Triggered Sends Opens Export is not Showing All the Expected Records

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When exporting all opens for a Marketing Cloud Triggered Send, some records are not included in the file.

In Review ·Reported By 11 ·Updated 2019-02-07

Tokenized Sending Email Send Errors with a Null exception

Marketing Cloud Sending

When utilising Marketing Cloud's Tokenized Sending feature, when a response is sent to the Marketing Cloud for unresolved tokens, and a Message property is not provided, the Marketing Cloud will error the send stating a Null value has been provided that is required.

In Review ·Reported By 1 ·Updated 2019-02-05

Korean Typed Text within a Content Block in Content Builder is not Saved Correctly

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When typing Korean text in a Text/Freeform Block in Content Builder it is not saved correctly.

No Fix ·Reported By 1 ·Updated 2019-02-04

Cannot use AMPScript altered LookUp date field in another LookUp in an Email

Marketing Cloud Sending

When an Email Send uses AMPScript to LookUp a Date field on a data extension, alters it using a Date function, and then uses it in another LookUp, the email build fails and cannot be sent.

In Review ·Reported By 1 ·Updated 2018-12-27

Marketing Cloud - If list and DE both selected for exclusion in sends, then only DE is visible on Confirm Send Page of Guided Send Wizard

Marketing Cloud Email Studio , Marketing Cloud Sending

In the Guided Send Wizard in Classic Content, if a list and a Data Extension are both selected for exclusion, then only the DE is visible on the 'Confirm Send' Page.

Fixed in version Marketing Cloud October Release Patch 4 ·Reported By 0 ·Updated 2018-11-06

Member Status Filter applied to all campaigns in Salesforce Sends

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When targeting more than one campaign in a Salesforce Send, filters are applied to all campaigns instead of the just the campaign the filter is associated to.

In Review ·Reported By 1 ·Updated 2018-11-02

Concat() AMPScript in Free Form Content Block Causes Rendering Issues

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

Putting AMPScript code blocks in free form email content blocks can cause rendering issues. Specifically, using the Concat() AMPScript to build a dynamic URL inside an HTML comment will cause the check for HTML attributes containing < or > characters to overrun the end of the comment and encode things...

In Review ·Reported By 2 ·Updated 2018-10-11

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