Salesforce Known Issues

Known Issues · Marketing Cloud Sending

Triggered Sends Opens Export is not Showing All the Expected Records

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When exporting all opens for a Marketing Cloud Triggered Send, some records are not included in the file.

In Review ·Reported By 6 ·Updated Today

Guide Template Language does not resolve when placed in Content Builder template-based email

Marketing Cloud Email Studio , Marketing Cloud Sending

When doing a subscriber preview of a template-based email with Guide Template Language code in a HTML block, the Guide Template Language code fails to resolve and an error message shows on the UI e.g. "The data source referenced by a Guide Section tag was not found. ClientID: XXXXXXX JobID: 0 SlotID:...

In Review ·Reported By 6 ·Updated 2 days ago

Cannot use AMPScript altered LookUp date field in another LookUp in an Email

Marketing Cloud Sending

When an Email Send uses AMPScript to LookUp a Date field on a data extension, alters it using a Date function, and then uses it in another LookUp, the email build fails and cannot be sent.

In Review ·Reported By 1 ·Updated 20 days ago

Marketing Cloud - If list and DE both selected for exclusion in sends, then only DE is visible on Confirm Send Page of Guided Send Wizard

Marketing Cloud Email Studio , Marketing Cloud Sending

In the Guided Send Wizard in Classic Content, if a list and a Data Extension are both selected for exclusion, then only the DE is visible on the 'Confirm Send' Page.

Fixed in version Marketing Cloud October Release Patch 4 ·Reported By 0 ·Updated 2018-11-06

Member Status Filter applied to all campaigns in Salesforce Sends

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When targeting more than one campaign in a Salesforce Send, filters are applied to all campaigns instead of the just the campaign the filter is associated to.

In Review ·Reported By 1 ·Updated 2018-11-02

Concat() AMPScript in Free Form Content Block Causes Rendering Issues

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

Putting AMPScript code blocks in free form email content blocks can cause rendering issues. Specifically, using the Concat() AMPScript to build a dynamic URL inside an HTML comment will cause the check for HTML attributes containing < or > characters to overrun the end of the comment and encode things...

In Review ·Reported By 2 ·Updated 2018-10-11

Korean Typed Text within a Content Block in Content Builder is not Saved Correctly

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When typing Korean text in a Text/Freeform Block in Content Builder it is not saved correctly.

In Review ·Reported By 1 ·Updated 2018-09-17

Marketing Cloud Connect Triggered Sends From Name is updated to defaults if its value is 'Record Owner'

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

As a Marketing Cloud Connect (V5 integration) user, when I create a Triggered Send and set the From Name as the 'Record Owner', in an hour of activation, the 'Record Owner' gets changed to use the account default from name and email address.

In Review ·Reported By 0 ·Updated 2018-08-24

Set Member Filter Status not displaying correctly in Chrome

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When sending via the Salesforce integration, the "set member status filter" window displays a box with zero options. This UI display bug occurs within the send process in Salesforce and the user-initiated send process in the ExactTarget app, and affects Chrome browser only.

In Review ·Reported By 0 ·Updated 2018-08-21

Apostrophe in Content Builder Subject Line is replaced with escape characters (backslash) within the Marketing Cloud Connect Email Send page

Marketing Cloud Integrations , Marketing Cloud Sending

When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ).

In Review ·Reported By 1 ·Updated 2018-08-13

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