Salesforce Known Issues

Known Issues · Marketing Cloud Sending

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

In Review ·Reported By 11 ·Updated 4 days ago

Integrated Email sends including an apostrophe in the subject line will fail after 12 hours when sent from the Salesforce Side of the MC Connector

Marketing Cloud Integrations , Marketing Cloud Sending

When using the Marketing Cloud Connect managed package to send an email out of Salesforce, you may encounter an issue where apostrophes in a Content Builder Email Subject line are updated during the email send steps to a backslash ( \ ). The Email sends including an apostrophe in the subject line will...

In Review ·Reported By 19 ·Updated 17 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

In Review ·Reported By 6 ·Updated 2020-02-26

A/B Test showing 'Unknown List' for Publication List

Marketing Cloud Email Studio , Marketing Cloud Sending

When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, 'Unknown List' will display for the Publication List.

No Fix ·Reported By 1 ·Updated 2020-02-14

Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list

Marketing Cloud Email Studio , Marketing Cloud Sending

When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list

In Review ·Reported By 1 ·Updated 2020-02-14

AMPScript in the From Name of Sender Profile does not work in an Auto Reply Triggered Send

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Sending

When utilizing the Triggered Send option for the Reply Mail Management (RMM) Auto-Reply, a Sender Profile which utilizes a static From Email value is unable to utilize AMPscript to populate the From Name value resulting in the From Email value displaying as the From Name.

In Review ·Reported By 0 ·Updated 2020-01-02

Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send

Marketing Cloud API , Marketing Cloud Sending

Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value).

Fixed in version Marketing Cloud October 2019 Release ·Reported By 1 ·Updated 2019-10-31

Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing'

Marketing Cloud Mobile , Marketing Cloud Sending

If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time.

Fixed in version Marketing Cloud October 2019 Release ·Reported By 0 ·Updated 2019-10-31

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients , Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 2 ·Updated 2019-10-23

Member Status Filter applied to all campaigns in Salesforce Sends

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

When targeting more than one campaign in a Salesforce Send, filters are applied to all campaigns instead of the just the campaign the filter is associated to.

No Fix ·Reported By 1 ·Updated 2019-09-06

1 to 10 of 25 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.