Salesforce Known Issues

Known Issues · Marketing Cloud Reporting

Journey Builder reports have an upper limit to the number of journeys that can be selected

Marketing Cloud Journey Builder , Marketing Cloud Reporting

When creating the "Journey Builder Email Send Summary" or "Journey Builder Email Sends by Day" reports, you have the ability to select "ALL" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select.

In Review ·Reported By 1 ·Updated 2019-03-15

Unique Clicks or Opens do not match when comparing Email Send in Salesforce and Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Reporting

When viewing tracking data for an integrated send in Salesforce, unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.

In Review ·Reported By 2 ·Updated 2019-02-28

Impression Tracking Reports will not capture impression stats for static content to subscribers.

Marketing Cloud Email Studio , Marketing Cloud Reporting

The impression region tracking reports do not include impression regions that are fixed content.

In Review ·Reported By 1 ·Updated 2019-02-28

Contact Data Portability Report is not populated with data in the User Interface

Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

When running the Contact Data Portability Report, the User Interface does not populate the data.

In Review ·Reported By 1 ·Updated 2019-02-19

Triggered Sends Opens Export is not Showing All the Expected Records

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When exporting all opens for a Marketing Cloud Triggered Send, some records are not included in the file.

In Review ·Reported By 11 ·Updated 2019-02-07

Scheduled Discover Reports can become corrupt

Marketing Cloud Reporting

Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. <html><head><title>Downloading Report ...</title></head><body><img src='../../images/report/refreshing0.gif'><br>Downloading...

In Review ·Reported By 7 ·Updated 2019-02-05

Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports

Analytics , Marketing Cloud Admin , Marketing Cloud Reporting

The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on.

In Review ·Reported By 0 ·Updated 2019-02-04

Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished

Marketing Cloud Email Studio , Marketing Cloud Reporting

When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail.

In Review ·Reported By 0 ·Updated 2019-02-01

Tracking Extract of Click Impressions Results in Multiple Lines for Single Records

Marketing Cloud Email Studio , Marketing Cloud Reporting

When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data.

In Review ·Reported By 1 ·Updated 2019-01-30

CSV file of MobilePush Detail Extract Report is broken when PageName column has a comma

Marketing Cloud Mobile , Marketing Cloud Reporting

If PageName column contains a comma, broken csv file will be exported by MobilePush Detail Extract Report

In Review ·Reported By 3 ·Updated 2019-01-21

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