Known Issues · Marketing Cloud Reporting

Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished

Marketing Cloud Email Studio , Marketing Cloud Reporting

When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail.

In Review ·Reported By 0 ·Updated 14 days ago

Marketing Cloud Discover Reports not Sending Results to FTP from the UI

Marketing Cloud Admin , Marketing Cloud Reporting

Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists...

In Review ·Reported By 3 ·Updated 15 days ago

Contact Data Portability Report is not populated with data in the User Interface

Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

When running the Contact Data Portability Report, the User Interface does not populate the data.

In Review ·Reported By 0 ·Updated 17 days ago

Multiple clicks from a subscriber in a job can be marked incorrectly as unique

Marketing Cloud Email Studio , Marketing Cloud Reporting

In certain circumstances, multiple clicks by the same subscriber on multiple links in an email will all be counted under the 'unique' click count, and not just the first link clicked, as expected. This happens most often when the clicks show up very close together in time.

In Review ·Reported By 38 ·Updated 23 days ago

Standard Campaign reports do not pull in campaigns with only audiences associated to the campaign

Marketing Cloud Reporting

Campaign Email Job Tracking Summary, Campaign Email Tracking Report, and Campaign Email Tracking Summary will not show campaigns that only have audiences (list/data extension/group) associated with them.

In Review ·Reported By 2 ·Updated 2018-05-10

Suppress Send from Reports option doesn't suppress jobs from Discover Reports

Marketing Cloud Reporting

If a customer selects to suppress a send from reports, the jobs will still display in Discover Reports.

In Review ·Reported By 2 ·Updated 2018-04-19

Forward to a Friend Clicks are Recorded Under Forwards but not Clicks

Marketing Cloud Email Studio , Marketing Cloud Reporting

When clicking on the FTAF link in an email it records a Forward but not a Click.

In Review ·Reported By 1 ·Updated 2018-04-18

Scheduled Discover Reports can become corrupt

Marketing Cloud Reporting

Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. <html><head><title>Downloading Report ...</title></head><body><img src='../../images/report/refreshing0.gif'><br>Downloading...

In Review ·Reported By 5 ·Updated 2018-04-13

Multibyte email name garbled in "Journey Builder Email Send Summary" when using "Data File UTF-8"

Marketing Cloud Reporting

When exporting "Journey Builder Email Send Summary" using "Data File UTF-8", multibyte Email_Name will show as "????". Activity name is not affected.

In Review ·Reported By 1 ·Updated 2018-04-13

Email Activities within Journey Builder show SENT totals of 0 even though sends have deployed in the last 30 days

Marketing Cloud Journey Builder , Marketing Cloud Reporting

Within various Journeys, when trying to look at the JB statistics for Sent, the application is not retrieving the relevant info (counts or contacts). This only applies to "Sent" and not "Total Sent". This doesn't happen to every Journey or within every account.

Fixed in version Marketing Cloud January 2018 ·Reported By 4 ·Updated 2018-02-23

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