Known Issues · Marketing Cloud Reporting

Forward to a Friend Clicks are Recorded Under Forwards but not Clicks

Marketing Cloud Email Studio , Marketing Cloud Reporting

When clicking on the FTAF link in an email it records a Forward but not a Click.

Fixed in version Marketing Cloud Release August 2019 ·Reported By 4 ·Updated 2 days ago

Unique Clicks or Opens do not match when comparing Email Send in Salesforce and Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Reporting

When viewing tracking data for an integrated send in Salesforce, unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.

Fixed in version Marketing Cloud June 2019 Release ·Reported By 8 ·Updated 8 days ago

Scheduled Discover Reports can become corrupt

Marketing Cloud Reporting

Scheduled Discover reports that deliver via email can become corrupt over time. The output file will show a variation of the below text as opposed to the tracking data requested. <html><head><title>Downloading Report ...</title></head><body><img src='../../images/report/refreshing0.gif'><br>Downloading...

In Review ·Reported By 8 ·Updated 8 days ago

MessageText column empty within SMS Send Summary Report

Marketing Cloud Mobile , Marketing Cloud Reporting

When running the SMS Send Summary Report that includes messages built within Content Builder for Journey Builder, the MessageText column is returned empty by the Report

In Review ·Reported By 1 ·Updated 10 days ago

Discover Report Email Report Results Email not Delivered

Marketing Cloud Email Studio , Marketing Cloud Reporting

Intermittently attempting to email report results does not result in an email being delivered to the desired inbox from Discover. This happens for standard reports and is not specific to one report type.

In Review ·Reported By 11 ·Updated 29 days ago

Contact Data Portability Report is not populated with data in the User Interface

Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

When running the Contact Data Portability Report, the User Interface does not populate the data.

In Review ·Reported By 5 ·Updated 2019-07-19

Tracking Extract of Click Impressions Results in Multiple Lines for Single Records

Marketing Cloud Email Studio , Marketing Cloud Reporting

When using the standard tracking extract and exporting click impression records, some records may be split over multiple lines when viewed. This is being caused by additional Line Feed characters being exported with the data.

In Review ·Reported By 1 ·Updated 2019-06-24

Marketing Cloud Discover Reports not Sending Results to FTP from the UI

Marketing Cloud Admin , Marketing Cloud Reporting

Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists...

In Review ·Reported By 4 ·Updated 2019-06-14

Impression Tracking Reports will not capture impression stats for static content to subscribers.

Marketing Cloud Email Studio , Marketing Cloud Reporting

The impression region tracking reports do not include impression regions that are fixed content.

In Review ·Reported By 2 ·Updated 2019-06-03

Delivery rate on Mobile Connect user interface and SMS Tracking Report are different

Marketing Cloud Mobile , Marketing Cloud Reporting

Delivery rate on Mobile Connect user interface and SMS Tracking Report are different

No Fix ·Reported By 10 ·Updated 2019-05-31

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