Salesforce Known Issues

Known Issues · Marketing Cloud Reporting

403 Not Authorized when Running Discover Reports

Marketing Cloud Reporting

You may get a 403 Not Authorized “You don’t have the correct roles or permissions enabled to access this information“ when running reports in Discover. This can however happen for a couple reasons. To ensure that the issue is related to this Known Issue, please verify the following: -User has the...

In Review ·Reported By 6 ·Updated Today

Running reports in Analytics Builder displays 'ASP.NET session has expired or could not be found' error message

Marketing Cloud Reporting

Running a report in Analytics Builder sometimes fails to complete with the following error showing on the UI: "ASP.NET session has expired or could not be found" A scenario where this has been seen to occur is when a report is run after switching business units.

In Review ·Reported By 0 ·Updated 3 days ago

Advanced Filter modifications do not save when editing and saving existing report definition

Marketing Cloud Reporting

Changes made to the advanced filter in an existing report definition parameters in Analytics Builder > Reports do not save when editing and saving an existing report. The parameters will initially show the modified value but when clicking back to the overview tab and clicking into the report, the advanced...

In Review ·Reported By 1 ·Updated 20 days ago

All links aren't displaying in Link View for multi-list sends in Tracking tab

Marketing Cloud Reporting

When viewing the Link View under the Click Activity tab within Tracking in Email Studio, all links in a send aren't reported when there are multiple lists.

In Review ·Reported By 1 ·Updated 24 days ago

SMS Message Detail Report Outputs May Show Blank IsoCountryCode

Marketing Cloud Mobile , Marketing Cloud Reporting

The 'SMS Message Detail Report' report output may not show a value for some mobile numbers that were sent SMS messages.

In Review ·Reported By 0 ·Updated 26 days ago

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

In Review ·Reported By 6 ·Updated 2020-02-26

_ListSubscribers DataView does not list Business Unit Suppression list Subscribers

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Reporting

When utilising the _ListSubscribers DataView within a Business Unit, and you have a Suppression list(s) populated in that Business Unit, you will not be able to query the DataView to return those Subscribers

In Review ·Reported By 4 ·Updated 2020-02-11

Impression Tracking Reports will not capture impression stats for static content to subscribers.

Marketing Cloud Email Studio , Marketing Cloud Reporting

The impression region tracking reports do not include impression regions that are fixed content.

In Review ·Reported By 2 ·Updated 2020-02-06

Marketing Cloud Report Export/Schedule To FTP 'Make it Unique' option Appends GUID to Filename Instead of Date/Time

Marketing Cloud Reporting

When creating a schedule for a Marketing Cloud report, within the FTP Delivery Options, the filename can be made unique by ticking the Ticking the 'Make it Unique' option. But this appends a GUID to the filename instead of the expected date time stamp.

In Review ·Reported By 1 ·Updated 2020-02-04

SMS Message Detail Report generating incorrect IsoCountryCode

Marketing Cloud Mobile , Marketing Cloud Reporting

SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers.

Fixed in version Marketing Cloud Release January 2020 ·Reported By 1 ·Updated 2020-01-27

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