Known Issues · Marketing Cloud Mobile

Mobile Push Detail Extract Report incorrectly formatted

Marketing Cloud Automations , Marketing Cloud Mobile , Marketing Cloud Reporting

When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly.

In Review ·Reported By 0 ·Updated 3 days ago

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm)

In Review ·Reported By 0 ·Updated 3 days ago

Content Builder - Large font size causes mobile preview issue

Marketing Cloud Email Studio , Marketing Cloud Mobile

In Content Builder, if the font size of Text is greater than about 32, a line of text that is wrapped around when viewed on mobile will overlap the above line of text. This also depends on which font, and if bold, or all-caps, but can easily be observed in font size 42. Note that this is strictly a...

In Review ·Reported By 0 ·Updated 6 days ago

SMS Message Detail Report generating incorrect IsoCountryCode

Marketing Cloud Mobile , Marketing Cloud Reporting

SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers.

In Review ·Reported By 0 ·Updated 6 days ago

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

In Review ·Reported By 5 ·Updated 13 days ago

Cannot add mobile subscription through UI when system locale not in US format ie. 'mm/dd/yyyy'

Marketing Cloud Mobile

When we attempt to add Mobile subscription through UI from any operating system which has 'system locale' set to anything other than US format i.e 'mm/dd/yyyy', we get the below error "An error occurred attempting to save the mobile subscription. Contact Global support for additional assistance regarding...

In Review ·Reported By 1 ·Updated 13 days ago

Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing'

Marketing Cloud Mobile , Marketing Cloud Sending

If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time.

Fixed in version Marketing Cloud October 2019 Release ·Reported By 0 ·Updated 18 days ago

Internal Server Error Saving Copied Marketing Cloud Journey

Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Mobile

Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error.

In Review ·Reported By 4 ·Updated 2019-10-18

No Pagination for CloudPage Picker during MobilePush Inbox message wizard creation process

Marketing Cloud Mobile

When creating a MobilePush inbox message, the operator can not choose target CloudPage as the landing page if 50+ pages are existing because there is no pagination on the CloudPage selection window of the Inbox Message creation wizard.

In Review ·Reported By 1 ·Updated 2019-10-10

Deleting the Audiences folder under Data Extensions can delete Filtered Mobile Lists

Marketing Cloud Mobile

Filtered Mobile Lists found in MobileConnect, Mobile Push, or Group Connect are saved in the Audiences folder if the folder exists under the root Data Extensions folder. If you navigate to Email Studio > Subscribers > Data Extensions and view this list, you will not see any of the mobile lists. However,...

In Review ·Reported By 0 ·Updated 2019-10-10

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