Known Issues · Marketing Cloud Mobile

Scheduled SMS Messages In Marketing Cloud MobileConnect May Get Stuck In Status 'In Progress : Preparing'

Marketing Cloud Mobile , Marketing Cloud Sending

If one schedules SMS sends in the Salesforce Marketing Cloud MobileConnect application, there are scenarios where these sends may get stuck in status 'In Progress : Preparing' and hence fail to send at the appointed time.

In Review ·Reported By 0 ·Updated 6 days ago

Editing MobileConnect priority in the UI will cause all mobile numbers to share the same priority

Marketing Cloud Mobile

Editing a subscriber's mobile priority in the UI will cause all mobile numbers associated to the contact to share the same priority. This will cause these numbers to be unable to be sent to.

In Review ·Reported By 5 ·Updated 17 days ago

MessageText column empty within SMS Send Summary Report

Marketing Cloud Mobile , Marketing Cloud Reporting

When running the SMS Send Summary Report that includes messages built within Content Builder for Journey Builder, the MessageText column is returned empty by the Report

No Fix ·Reported By 1 ·Updated 23 days ago

SMS Message Detail Report generating incorrect IsoCountryCode

Marketing Cloud Mobile , Marketing Cloud Reporting

SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers.

In Review ·Reported By 0 ·Updated 23 days ago

Internal Server Error Saving Copied Marketing Cloud Journey

Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Mobile

Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error.

In Review ·Reported By 3 ·Updated 27 days ago

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

No Fix in version Marketing Cloud Release August 2019 ·Reported By 3 ·Updated 2019-08-20

Duplicate sends happen for Android devices if the send has invalid APNS Cert

Marketing Cloud Mobile

If a send has an invalid APNS certification it will result in duplicate sending for Android devices.

Fixed in version Marketing Cloud Release August 2019 ·Reported By 1 ·Updated 2019-08-20

Unable to send to a Data Extension while also using a Custom From Name

Marketing Cloud Mobile

Users will get the below validation error when sending in MobileConnect to a Data Extension while using a custom from name. "Fix the validation error below to continue. Enter your custom From Name"

Fixed in version Marketing Cloud April 2019 Release ·Reported By 31 ·Updated 2019-08-16

Go to CloudPage option in Push Notification Journey Activity does not show custom domain and fails Journey Activation

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When creating a Push Notification message for a Journey in content builder or from the canvas, when the option "Go To CloudPage" is selected, the custom domain for the URL of the CloudPage is not used. Instead a default "pub." domain is displayed. When the activity is saved and the activate button...

Fixed in version Marketing Cloud June 2019 Release Patch 2 ·Reported By 5 ·Updated 2019-08-16

Geofence request from SDK gets empty list when multiple apps and locations in the same areas are set on one MID.

Marketing Cloud Mobile

Geofence requests from SDK gets an empty list when multiple apps and locations in the same area are set on one MID.

Fixed in version Marketing Cloud April 2019 Release ·Reported By 1 ·Updated 2019-08-16

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