Salesforce Known Issues

Known Issues · Marketing Cloud Mobile

SMS Message Detail Report generating incorrect IsoCountryCode

Marketing Cloud Mobile , Marketing Cloud Reporting

SMS Detail Report can set the IsoCountryCode to one of the valid countries in a mixed batch of country coded mobile numbers.

In Review ·Reported By 1 ·Updated 5 days ago

MobileConnect | Mobile Opt-In | Message template unable to be edited after initial save

Marketing Cloud Mobile

If you attempt to modify a Mobile Opt-In message configured with a "Single Opt-In" method and Save the message prior to completing it in its entirety. You will receive the following message when this happens: Fix the validation error below to continue. Review the Subscription Options terms and...

No Fix ·Reported By 1 ·Updated 6 days ago

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (

In Review ·Reported By 0 ·Updated 6 days ago

Send to DE SMS Send creates Subscription including the + character

Marketing Cloud Mobile

When sending an SMS Message to a Data Extension, and you choose to create a Subscription for each Subscriber, the Marketing Cloud creates a new Subscription using the + character, if it is included in the Phone field of the DE

In Review ·Reported By 1 ·Updated 13 days ago

MobileConnect: Email Notification After Import Into Standard List Always Shows Zero Count

Marketing Cloud Mobile

After importing into a MobileConnect standard list, the email notification informs the audience is now available for use in Marketing Cloud, but shows a zero count.

In Review ·Reported By 0 ·Updated 13 days ago

The MobileConnect Message Name as Created in Journey Builder Is Not Reportable By That Name

Marketing Cloud Journey Builder , Marketing Cloud Mobile , Marketing Cloud Reporting

When creating a MobileConnect message using the SMS activity in Journey Builder, a name can be assigned to the message. This message name is expected to be available for reporting reference, but it actually gets updated to read as "Content-Generated-Message" + GUID. There is no workaround at this time,...

Fixed in version Marketing Cloud Release August 2019 ·Reported By 1 ·Updated 14 days ago

Unable to load MobilePush settings from Setup

Marketing Cloud Mobile

When navigating to Setup > Feature Settings > Mobile Studio > MobilePush the screen fails to load.

In Review ·Reported By 0 ·Updated 18 days ago

messageContact route fails when multiple mobile numbers are tied to the same subscriberkey

Marketing Cloud API , Marketing Cloud Mobile

The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload.

Fixed in version Marketing Cloud October 2019 Release Patch 10 ·Reported By 0 ·Updated 20 days ago

When renaming standard mobile connect list it change to a corrupt filtered list

Marketing Cloud Mobile

When we rename a standard mobile connect list, it change its category to filtered list. It will not display the count of records. But you can see the contacts when you click on the contacts tab.

In Review ·Reported By 1 ·Updated 2019-12-24

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

In Review ·Reported By 11 ·Updated 2019-12-20

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