Known Issues · Marketing Cloud Mobile

Mobile filtered lists may fail to refresh due to overlapping activities

Marketing Cloud Mobile

Mobile filtered lists may fail to refresh. This can be caused by several scenarios: -Overlapping Mobile list refresh activities in Automation Studio -Multiple sends occurring at the same time using the same filtered lists with refresh at the time of send enabled -A combination of the two above occurring...

In Review ·Reported By 1 ·Updated 8 days ago

Putting a Journey into Test Mode with a SMS Activity will send a live SMS Message

Marketing Cloud Journey Builder , Marketing Cloud Mobile

If a Journey with a SMS activity is put into Test Mode, any contacts that pass through the SMS Activity will be sent a live SMS Message.

In Review ·Reported By 2 ·Updated 13 days ago

Unable to add mobile number to contact using QueueMO via API when subscription already exists

Marketing Cloud Mobile

When running a QueueMO REST API call and specifying a Mobile number and a subscriber key in the payload, if the mobile number already exists with a subscription then the call is sending to the existing contact associated with the mobile number.

In Review ·Reported By 1 ·Updated 14 days ago

Custom Blackout Window does not work with Send SMS Activity in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

In Review ·Reported By 1 ·Updated 14 days ago

MobileConnect Mobile Opt-In Message cannot be edited from draft status

Marketing Cloud Mobile

MobileConnect Mobile Opt-In Message cannot be edited from draft status. This applies to when you save a partially created message and navigate away from the screen. Upon returning, you will not be able to make edits or schedule the message. You will be met with the error "Review the subscription options...

In Review ·Reported By 0 ·Updated 14 days ago

Mobile Connect - Create Message > Next Button does not display properly in IE11

Marketing Cloud Mobile

Using Internet Explorer 11, the "Next" button does not display properly when creating a message withing Mobile Connect

In Review ·Reported By 0 ·Updated 15 days ago

Editing a MobileConnect message using multiple browser tabs or windows can clear the SMS triggered send definition

Marketing Cloud Mobile , Marketing Cloud Sending

Editing an SMS message in MobileConnect using multiple browser tabs or windows can clear the SMS triggered send definition.

In Review ·Reported By 2 ·Updated 16 days ago

Engagement Tab in MobileConnect records fails to show activity

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

When looking at an individual contact in MobileConnect, you have the ability to view their engagement over time. Currently, if this subscriber sends an SMS to your short code with an unrecognized keyword, it will cause zero results to display on the engagement screen. This will only affect accounts with...

In Review ·Reported By 2 ·Updated 21 days ago

MobileConnect Demographics and Subscriptions Tables missing data sources

Marketing Cloud Mobile

MobileConnect Demographics and Subscriptions Tables missing data sources. This typically would only happen with a new account, but the account will not work until these attributes are added to the account.

In Review ·Reported By 4 ·Updated 24 days ago

Modifying a Shared Data Extension used in a Business Unit's Data Designer will cause errors with filtered lists and Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Modifying a Shared Data Extension used in a Business Unit's Data Designer does not properly update the Contact Model for the Business Unit. This will cause contacts to error out of journeys as well as filtered mobile lists to fail to be refreshed.

Fixed in version Marketing Cloud October 2017 Patch 2.3 ·Reported By 1 ·Updated 27 days ago

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