Known Issues · Marketing Cloud Journey Builder

Saving a journey after an audience event has been created and applied to said journey causes the schedule to be in the past

Marketing Cloud Journey Builder

Saving a journey after an audience event has been created and applied to said journey causes the schedule to be in the past. Because of this, the journey will not properly activate. The error on screen is "The entry source schedule begins in the past. Please remove your entry source and configure a new...

In Review ·Reported By 11 ·Updated Today

Journey Test Mode can cause Contact Errors after the Journey is Activated

Marketing Cloud Journey Builder

If a customer puts a Journey into Test Mode and then subsequently activates it, contacts may error out of the Journey for a period of time after activation.

In Review ·Reported By 6 ·Updated Yesterday

Journey Builder Wait Actvities can improperly send people through the wait immediately if saved incorrectly

Marketing Cloud Journey Builder

If you change a wait activity from a "wait by attribute" to duration type wait in an improper order, the duration will not function properly and contacts will move directly through the activity without waiting any amount time.

In Review ·Reported By 3 ·Updated 2 days ago

Salesforce Data Events: OwnerID does not pre-populate users on certain objects

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When attempting to create a Salesforce Data journey using Lead, Case, or Order objects and then selecting "Owner ID equals... (or "does not equal")" as the filter on "Define Event Rules" screen, regardless of whether the user's name or the User ID is typed in the field, no options will appear for se...

In Review ·Reported By 2 ·Updated 6 days ago

Journey Builder - Email Send Activity will append ".0" to whole number values specified in Decimal type Attribute

Marketing Cloud Journey Builder

When sending through a Journey Builder Email Send Activity, it is possible for whole number values, e.g.: "100", to have ".0" appended when substituted into the content of the email. This issue will only occur for Decimal type Attributes. This issue will only occur for whole number values in the...

In Review ·Reported By 8 ·Updated 9 days ago

JB Salesforce Activities allow for activation of a Journey even if Event Data mapping doesn't correspond to the Event used in the version

Marketing Cloud Integrations , Marketing Cloud Journey Builder

If your Salesforce Activities are not working within a Journey, it could be because the Journey Data (or Event Data) mapping within the SF activity is pointed to a different entry source. If an activity was once mapped to a different event and a new version carries these activities over with a new event,...

In Review ·Reported By 3 ·Updated 9 days ago

Putting a Journey into Test Mode with a SMS Activity will send a live SMS Message

Marketing Cloud Journey Builder , Marketing Cloud Mobile

If a Journey with a SMS activity is put into Test Mode, any contacts that pass through the SMS Activity will be sent a live SMS Message.

In Review ·Reported By 2 ·Updated 13 days ago

Custom Blackout Window does not work with Send SMS Activity in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

In Review ·Reported By 1 ·Updated 14 days ago

Journey Builder Counts for Activities Do Not Appear

Marketing Cloud Journey Builder

There are some scenarios where counts do not appear for activities on the Journey Builder canvas due to the way that counts are rendered by the UI for activities other than the wait. This list includes, but is not limited to: -Random splits or decision splits with no wait activities before split -Consecutive...

In Review ·Reported By 0 ·Updated 14 days ago

Filters in Journey Builder fail if users link Data Stream objects in Attribute Groups other than the Data Stream AG

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

If customers link their Data Stream Data Extensions in Attribute Groups other than the one they are in by default, any filters referencing those paths will product unexpected results.

In Review ·Reported By 1 ·Updated 15 days ago

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