Known Issues · Marketing Cloud Journey Builder

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 161 ·Updated 3 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 44 ·Updated Yesterday

Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package...

Fixed in version Marketing Cloud Release August 2019 ·Reported By 24 ·Updated 2 days ago

Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past

Marketing Cloud Journey Builder

For "Wait Until a Specific Date" type Wait Until Activities, there are two possible scenarios for any Contact entering the Activity: 1 - the current time is not later than the Activity's defined day and time 2- the current time is after the Activity's defined day and time For scenario 2, expected...

Fixed in version Marketing Cloud Release August 2019 ·Reported By 15 ·Updated 2 days ago

Internal Server Error Saving Copied Marketing Cloud Journey

Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Mobile

Copied Journeys with large activity payloads can fail to save and result in an Internal Server Error.

In Review ·Reported By 2 ·Updated Yesterday

Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator

Marketing Cloud Journey Builder , Marketing Cloud API

When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time.

In Review ·Reported By 1 ·Updated Yesterday

API Entry Event retains original event configuration in future journeys

Marketing Cloud Journey Builder

When making modifications to the API Entry Event in subsequent versions, the changes do not appear to save properly. The canvas overview and the summary of the API Entry Event filter criteria will show the modifications, but clicking into the filter criteria will not show these edits. This is a display...

Fixed in version Marketing Cloud Release August 2019 Patch 3 ·Reported By 8 ·Updated 2 days ago

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 0 ·Updated Yesterday

Journey Builder Integration activities do not allow subdomain Email Addresses to be entered

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used.

In Review ·Reported By 0 ·Updated Yesterday

Salesforce Data Journey fails to activate with error "The element has an invalid reference to 'new_object.ID'.;;Flow Save failed"

Marketing Cloud Journey Builder

When attempting to activate a Salesforce Data Journey utilizing a Salesforce object found in a version higher than version 34 of the API, the error below is displayed: UNKNOWN_EXCEPTION;SalesforceObID_FireJBTrigger (Action Call) - The element has an invalid reference to 'new_object.ID'.;;Flow Save...

Fixed in version Marketing Cloud Release August 2019 ·Reported By 7 ·Updated 2 days ago

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