Known Issues · Marketing Cloud Journey Builder

Journey Builder History Page does not show recent records

Marketing Cloud Journey Builder

When viewing Journey Builder Event History, you may notice one or more issues: -Contacts Accepted being greater than Contacts Evaluated -Contacts Accepted or Evaluated showing 0 despite successful injections -Contacts Accepted or Evaluated numbers that are lower than expected -Clicking on either...

In Review ·Reported By 34 ·Updated Yesterday

Journey Builder Counts for Activities Do Not Appear

Marketing Cloud Journey Builder

There are some scenarios where counts do not appear for activities on the Journey Builder canvas due to the way that counts are rendered by the UI for activities other than the wait. This list includes, but is not limited to: -Random splits or decision splits with no wait activities before split -Consecutive...

In Review ·Reported By 34 ·Updated Yesterday

'Contact ID is not null' filter automatically added on Journey entry event when using Campaign Member object and prevents Leads from injecting

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When a Salesforce Data entry event is configured for a Journey using object Campaign Member, with 'Contacts and Leads' selected for who to inject into the Journey, if 'IsUpdated' is enabled in Entry Criteria, a filter to check if 'Contact ID Is Not Null' is populated by default. This prevents Campaign...

In Review ·Reported By 25 ·Updated Today

Editing a Salesforce event can cause old, running versions to have their filter criteria updated

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Salesforce Data Events are able to be edited between versions of the same Journey. Editing the entry event, saving it, but NOT activating the new version can leave changes in an uncommitted state. If a different journey, using the same object as the event that has been edited but not activated, is subsequently...

In Review ·Reported By 19 ·Updated Today

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 4 ·Updated Today

Goal Percentages do not show up if 5% or less is used

Marketing Cloud Journey Builder

Goal Percentages do not show up if 5% or less is used

In Review ·Reported By 2 ·Updated Today

Attribute to Attribute comparison is incorrectly evaluating all contacts down the wrong path

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison fails to evaluate properly when comparing fields from a data extension with more than one link from the root object in Contact Builder. An example of this would look like: Contactkey > DataExtension1 > DataExtension2 and using DataExtension2 for Attribute to Attribute...

In Review ·Reported By 5 ·Updated 2 days ago

New version of Journey cannot be created if current version is stopped and scheduled start date is in the past

Marketing Cloud Journey Builder

Journey Builder returns the validation error "Scheduling automation unsuccessful: Add a start date that's in the future." when attempting to create a new version of a Journey that is stopped and has a scheduled start date in the past.

In Review ·Reported By 4 ·Updated 3 days ago

Creating a blackout window in MobileConnect defaults to CST and not the account timezone

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When configuring an SMS Message inside Journey Builder and choosing to use the Blackout Period configured in MobileConnect directly, the Blackout Period is saved and used within CST TimeZone, not the Account TimeZone set in Administration

In Review ·Reported By 3 ·Updated 3 days ago

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 10 ·Updated 4 days ago

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