Known Issues · Marketing Cloud Journey Builder

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 148 ·Updated Yesterday

Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package...

In Review ·Reported By 19 ·Updated Today

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

No Fix ·Reported By 3 ·Updated Yesterday

Invalid Schedule Warning in Journey Builder Canvas for Data Extension Entry Event Using Automation

Marketing Cloud Journey Builder

When a Data Extension Entry Event Journey is configured with a schedule to inject on a previously configured automation, when clicking the schedule box from the Journey canvas a warning is given stating "The selected automation doesn't have an active schedule. To admit contacts to the journey, configure...

In Review ·Reported By 5 ·Updated 2 days ago

Journey Builder Email Validation checks for unsubscribe link on transactional messages

Marketing Cloud Journey Builder

Journey Builder checks for unsubscribe links regardless of which send classification is used.

In Review ·Reported By 1 ·Updated 2 days ago

Goal criteria evaluates twice if option to exit upon meeting goal is set

Marketing Cloud Journey Builder

If a contact is evaluated as having met the goal while in a Wait Activity, they are placed in a queue to be exited from the Journey. When processing out of this queue, the criteria is evaluated a second time. If the contact data values have since changed to no longer meet criteria, the contact will fail...

In Review ·Reported By 0 ·Updated 2 days ago

Campaign Member Activity not loading intermittently when configured to Find and Update from Entry Source

Marketing Cloud Journey Builder

When a Campaign Member Activity in a draft Journey is configured to Find and Update by looking up the Campaign Member ID on the entry source, a spinning wheel will appear intermittently and the activity will not load.

In Review ·Reported By 2 ·Updated 5 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 38 ·Updated 8 days ago

Salesforce Data Journey fails to activate with error "The element has an invalid reference to 'new_object.ID'.;;Flow Save failed"

Marketing Cloud Journey Builder

When attempting to activate a Salesforce Data Journey utilizing a Salesforce object found in a version higher than version 34 of the API, the error below is displayed: UNKNOWN_EXCEPTION;SalesforceObID_FireJBTrigger (Action Call) - The element has an invalid reference to 'new_object.ID'.;;Flow Save...

In Review ·Reported By 2 ·Updated 8 days ago

The created date and modified date in the Journey Builder Email Activity View Email is incorrect

Marketing Cloud Journey Builder

The created date and modified date in the Journey Builder Email Activity 'View Email' is incorrect.

In Review ·Reported By 1 ·Updated 8 days ago

1 to 10 of 39 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.