Salesforce Known Issues

Known Issues · Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 25 ·Updated Today

Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select.

In Review ·Reported By 7 ·Updated Today

Journey Builder Canvas Counts are inaccurate

Marketing Cloud Journey Builder

Journey Builder Canvas Counts can be inaccurate from one activity to the next.

In Review ·Reported By 3 ·Updated Today

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 9 ·Updated 4 days ago

Audiences Entry Event does not load with SameSite Cookie enabled

Marketing Cloud Journey Builder

When the 'SameSite by default cookies' flag is enabled within Google Chrome, the Audiences Entry Event in Journey Builder will continue to load when you attempt to configure the Event

In Review ·Reported By 0 ·Updated 5 days ago

Invalid Schedule Warning in Journey Builder Canvas for Data Extension Entry Event Using Automation

Marketing Cloud Journey Builder

When a Data Extension Entry Event Journey is configured with a schedule to inject on a previously configured automation, when clicking the schedule box from the Journey canvas a warning is given stating "The selected automation doesn't have an active schedule. To admit contacts to the journey, configure...

In Review ·Reported By 14 ·Updated 6 days ago

Decision Split comparison of non nullable attributes shows error "Nullable Fields cannot be compared. One of these two fields is nullable"

Marketing Cloud Journey Builder

When trying to compare Journey Builder data with contact model data within a decision split in a Journey and both attributes are non Nullable, on some occasions the error below will show "Nullable Fields cannot be compared. One of these two fields is nullable"

In Review ·Reported By 0 ·Updated 6 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 64 ·Updated 7 days ago

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

In Review ·Reported By 17 ·Updated 10 days ago

Journey Builder Test Mode Errors when an ampersand '&' is used in the field name of entry source DE

Marketing Cloud Journey Builder

When a data extension used as an entry source data extension in Journey Builder has a field name that contains an ampersand '&', test mode will fail when clicking save > validate > test and completing the testing prompt. Instead of the test results the UI shows "We encountered an error running the test,...

In Review ·Reported By 0 ·Updated 10 days ago

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