Known Issues · Marketing Cloud Journey Builder

Journey Builder History Page does not show recent records

Marketing Cloud Journey Builder

When viewing Journey Builder Event History, you may notice one or more issues: -Contacts Accepted being greater than Contacts Evaluated -Contacts Accepted or Evaluated showing 0 despite successful injections -Contacts Accepted or Evaluated numbers that are lower than expected -Clicking on either...

In Review ·Reported By 59 ·Updated Today

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 44 ·Updated Today

Journey Builder Counts for Activities Do Not Appear

Marketing Cloud Journey Builder

There are some scenarios where counts do not appear for activities on the Journey Builder canvas due to the way that counts are rendered by the UI for activities other than the wait. This list includes, but is not limited to: -Random splits or decision splits with no wait activities before split -Consecutive...

In Review ·Reported By 45 ·Updated Yesterday

Journey Builder Canvas Counts may show 0 despite successful entries

Marketing Cloud Journey Builder

Journey Builder Canvas Counts may show 0 despite successful entries.

In Review ·Reported By 39 ·Updated Yesterday

Journey Builder - Event Results Page Shows Inaccurate Counts

Marketing Cloud Journey Builder

This issue is specifically on the Event Results page. Any count issues on the Journey Builder canvas, including anything labeled Total Entries, any goal counts, or any counts underneath an activity would not be related to this. An example of this issue would be if the Contacts Accepted counts are...

In Review ·Reported By 18 ·Updated Today

Unable to use Journey Testing in any version after the first version to use "Send Only Test Messages" option

Marketing Cloud Journey Builder

The Journey Test feature can fail on any version after the version that first used test mode with the email override option selected in that version's test.

In Review ·Reported By 2 ·Updated 4 days ago

Changing wait types from By Attribute to By Duration from version 1 to version 2 of a journey does not respect the change

Marketing Cloud Journey Builder

If a user changes the wait type from "By Attribute" to "By Duration" from one version of a journey to the next, the change is reflected in the UI but not on the database. This causes contacts to ignore the wait duration and proceed onto the next activity.

In Review ·Reported By 3 ·Updated 7 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 6 ·Updated 8 days ago

Email subject lines containing the string "date:" will cause a duplicate date entry in the email header.

Marketing Cloud Email Studio , Marketing Cloud Journey Builder

Email subject lines containing the string "date:" will cause a duplicate date entry in the email header. This duplicate may causes messages to bounce.

In Review ·Reported By 0 ·Updated 8 days ago

Wait Until Activity does not immediately proceed to next activity when configured day and time are in the past

Marketing Cloud Journey Builder

For "Wait Until a Specific Date" type Wait Until Activities, there are two possible scenarios for any Contact entering the Activity: 1 - the current time is not later than the Activity's defined day and time 2- the current time is after the Activity's defined day and time For scenario 2, expected...

In Review ·Reported By 8 ·Updated 11 days ago

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