Salesforce Known Issues

Known Issues · Marketing Cloud Journey Builder

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 116 ·Updated 5 days ago

Exclusion scripts using attributes from a Journey results in validation error when added to a send email activity

Marketing Cloud Journey Builder

When creating a Send Email activity in a journey for Journey Builder it is possible to add an exclusion script. These scripts allow AMPscript to be used to exclude subscribers from being sent to by the triggered send. When using an account profile attribute or standard personalization string (_subscriberkey...

In Review ·Reported By 3 ·Updated 3 days ago

Journey Builder History Page does not show recent records

Marketing Cloud Journey Builder

When viewing Journey Builder Event History, you may notice one or more issues: -Contacts Accepted being greater than Contacts Evaluated -Contacts Accepted or Evaluated showing 0 despite successful injections -Contacts Accepted or Evaluated numbers that are lower than expected -Clicking on either...

In Review ·Reported By 79 ·Updated 5 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 17 ·Updated 4 days ago

Unable to Save Journey with JSON Deserialization Error

Marketing Cloud Journey Builder

When creating a Journey that uses the Data Extension Audience Entry type, you can run into an error "JSON Deserialization Exception - Location Unknown". This happens when there are more than 2 email address data types in the Data Extension and certain steps are followed.

In Review ·Reported By 5 ·Updated 4 days ago

Contacts will fail in an Ad Audience Activity unless they exist in the All Subscribers list

Marketing Cloud Advertising Studio , Marketing Cloud Journey Builder

If Advertising Studio is enabled in your account, you have the ability to use an Ad Audience Activity in Journey Builder. If you send contacts into the journey that do not yet exist with an Email Address in the All Subscribers list, they will fail out of the Journey.

In Review ·Reported By 0 ·Updated 4 days ago

JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.

In Review ·Reported By 4 ·Updated 5 days ago

Invalid Schedule Warning in Journey Builder Canvas for Data Extension Entry Event Using Automation

Marketing Cloud Journey Builder

When a Data Extension Entry Event Journey is configured with a schedule to inject on a previously configured automation, when clicking the schedule box from the Journey canvas a warning is given stating "The selected automation doesn't have an active schedule. To admit contacts to the journey, configure...

In Review ·Reported By 2 ·Updated 5 days ago

Go to CloudPage option in Push Notification Journey Activity does not show custom domain and fails Journey Activation

Marketing Cloud Journey Builder , Marketing Cloud Mobile

When creating a Push Notification message for a Journey in content builder or from the canvas, when the option "Go To CloudPage" is selected, the custom domain for the URL of the CloudPage is not used. Instead a default "pub." domain is displayed. When the activity is saved and the activate button...

In Review ·Reported By 2 ·Updated 6 days ago

Edit Message and Subscriber Preview Screens Do Not Load When Using a Legacy SMS Message in Journey Builder

Marketing Cloud Journey Builder , Marketing Cloud Mobile

Attempting to add a legacy SMS Message in Journey Builder and editing the message within the Journey or doing a Subscriber Preview will cause the edit screen to get stuck loading.

In Review ·Reported By 0 ·Updated 6 days ago

1 to 10 of 41 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.