Salesforce Known Issues

Known Issues · Marketing Cloud Journey Builder

"Exists In Whole Word" operator is not working for filter criteria in Journey's

Marketing Cloud Journey Builder

"Exists In Whole Word" operator not working in any of the places in application means Journey Builder Entry Criteria, decision split, Exit Criteria and Goal Criteria.

In Review ·Reported By 4 ·Updated Today

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 17 ·Updated 3 days ago

Report Output not Reflecting Chosen Time Zone

Marketing Cloud Journey Builder

When scheduling a report, it will show the user/account/report specific localized time zone. Once the time zone data is output, it shows in CST (no daylight savings) instead of the clients timezone.

In Review ·Reported By 12 ·Updated 3 days ago

Journey Testing fails if data retention on individual records is added to an entry source DE and later removed

Marketing Cloud Journey Builder

A Journey configured to use a Data Extension entry source will fail testing if the data extension was originally created with data retention on Individual records turned on, and this data retention was subsequently turned off.

In Review ·Reported By 0 ·Updated 3 days ago

Advanced Options under Email Activity show misconfigured if 2 or more CC email addresses are used

Marketing Cloud Journey Builder

In Journey Builder you can configure a Send Email Activity. The Advanced Options under this activity will show an error icon as if it were not configured properly if 2 or more CC email addresses are used. This has no impact on the actual sending of email messages to the subscribers injected into the...

In Review ·Reported By 0 ·Updated 3 days ago

Journey Builder | Test Send | Simulation journeys returned by _journey data view

Marketing Cloud Automations , Marketing Cloud Journey Builder

When the _Journey Data view is queried results including a JourneyName beginning with "Simulation" are returned. These Journeys are not visible in the UI.

In Review ·Reported By 0 ·Updated 3 days ago

Decision Split cannot be configured to correct UI error if Journey is saved before configuring schedule automation

Marketing Cloud Journey Builder

When Journey using Data Extension entry source is saved without configuring a schedule, Decision Split activities in the Journey cannot be configured after schedule automation is added. The error "Entry Event Modified. Update the highlighted items to include new Entry Event data." shows on the UI...

In Review ·Reported By 6 ·Updated 4 days ago

Journey Entry Audience activity does not get added to existing automation if Journey uses complex entry filter criteria

Marketing Cloud Journey Builder

When configuring a Data Extension Journey Entry Source, an existing automation can be selected when setting the Schedule. Normally, activating a Journey that is configured this way results in a Journey Entry: Audience activity getting added automatically to the final step in the automation. However,...

In Review ·Reported By 8 ·Updated 5 days ago

Not Sent not populated in Email Analytics in Journey Builder when other activity not present

Marketing Cloud Journey Builder

When an Email Send Activity in Journey Builder contains only errors with no successful sends, Email Analytics will not populate a total for Not Sent under Total Attempted in Inbox Performance.

In Review ·Reported By 2 ·Updated 6 days ago

Can not set Delivery Window and Hourly Threshold configured separately in Journey Builder Email Activity

Marketing Cloud Journey Builder

In Email Activity of Journey Builder, when configuring either "Delivery Window" or "Hourly Threshold" of send throttling, the setting value is not saved. NOTE: In the first place, Send Throttling feature is not working as a product limitation if Domain Throttling feature is enabled on your account. *Domain...

In Review ·Reported By 0 ·Updated 7 days ago

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