Known Issues · Marketing Cloud Integrations

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 161 ·Updated 3 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 44 ·Updated Yesterday

Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package...

Fixed in version Marketing Cloud Release August 2019 ·Reported By 24 ·Updated 2 days ago

Boolean Formula Field filter fails to synchronize objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.

In Review ·Reported By 3 ·Updated Yesterday

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 0 ·Updated Yesterday

Journey Builder Integration activities do not allow subdomain Email Addresses to be entered

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When attempting to write an Email Address into a Journey Builder Integration activity, the system performs a validation that fails the condition when a subdomain Email Address is used.

In Review ·Reported By 0 ·Updated Yesterday

Unique Clicks or Opens do not match when comparing Email Send in Salesforce and Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Reporting

When viewing tracking data for an integrated send in Salesforce, unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.

Fixed in version Marketing Cloud June 2019 Release ·Reported By 8 ·Updated 8 days ago

RetrieveSalesforceObjects() & Salesforce Activities within Journey Builder does not escape apostrophes

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results. When using a Sales & Service activity...

In Review ·Reported By 4 ·Updated 8 days ago

Unable to disconnect Marketing Cloud Connect Integration if Synchronized Data Extension is marked as not deletable

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When attempting to disconnect your Marketing Cloud Connect integration, if you have defined a synchronized data extension in Contact Builder to not allow deletion, the disconnect will fail as it is unable to cleanup all synchronized data sources. You will see the error "Account disconnect has failed....

Fixed in version Marketing Cloud June 2019 Release ·Reported By 0 ·Updated 8 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 49 ·Updated 24 days ago

1 to 10 of 35 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.