Salesforce Known Issues

Known Issues · Marketing Cloud Integrations

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 25 ·Updated Today

Journey Builder 'Create Task in SF' activity unable to Lookup owner value from contact model

Marketing Cloud Integrations

Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model.

In Review ·Reported By 1 ·Updated Yesterday

Marketing Cloud Triggered Send IER Process Failing to Create All IER Records

Marketing Cloud Integrations

In some cases, the process responsible for sending tracking IERs from Marketing Cloud to Salescloud fails, meaning not all IERs are created.

In Review ·Reported By 4 ·Updated 3 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 9 ·Updated 4 days ago

Marketing Cloud Connect Individual Email Results (IER's) for triggered sends are periodically recreated after being deleted

Marketing Cloud Integrations

Individual Email Results (IER's) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account.

In Review ·Reported By 1 ·Updated 4 days ago

GA360: All views associated to a link are deleted when a view is deleted from a child BU

Marketing Cloud Integrations , Marketing Cloud Admin

When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed.

In Review ·Reported By 1 ·Updated 5 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 64 ·Updated 7 days ago

Error message displays when creating new user under Business Unit account

Marketing Cloud Email Studio , Marketing Cloud Integrations

When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed.

In Review ·Reported By 0 ·Updated 7 days ago

Marketing Cloud Connect Sends via Sales Cloud are delayed and send between 15 to 30 minutes after schedule time

Marketing Cloud Integrations

When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the...

In Review ·Reported By 11 ·Updated 10 days ago

Marketing Cloud Connect integrated sends failing after installing package for the FIRST time

Marketing Cloud Integrations

***Existing Package Upgrades*** Existing customers upgrading to version 222.1 are not impacted by this issue. Skip past the next section to the package links below. ***New Package Installations*** Skip this section if you're upgrading from a previous version. *Sends Originating from Salesforce* Marketing...

In Review ·Reported By 37 ·Updated 12 days ago

1 to 10 of 59 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.