Salesforce Known Issues

Known Issues · Marketing Cloud Integrations

Marketing Cloud Connect integrated sends failing after installing package for the FIRST time

Marketing Cloud Integrations

***Existing Package Upgrades*** Existing customers upgrading to version 222.1 are not impacted by this issue. Skip past the next section to the package links below. ***New Package Installations*** Skip this section if you're upgrading from a previous version. *Sends Originating from Salesforce* Marketing...

In Review ·Reported By 18 ·Updated 3 days ago

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 17 ·Updated 3 days ago

Maximum view state size limit exceeded error on Marketing Cloud Connect page

Marketing Cloud Integrations

When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to: Maximum view state size limit (135KB) exceeded This behavior only occurs in situations where very, very high volumes of related objects...

In Review ·Reported By 8 ·Updated 3 days ago

Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects

Marketing Cloud Integrations , Marketing Cloud Admin

Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials.

In Review ·Reported By 36 ·Updated 5 days ago

JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.

In Review ·Reported By 15 ·Updated 8 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 58 ·Updated 11 days ago

Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter.

In Review ·Reported By 19 ·Updated 11 days ago

Viewing a Journey Builder Send tracking IER for non-default account, does not load email thumbnail without first viewing the parent triggered send

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...

In Review ·Reported By 3 ·Updated 17 days ago

Marketing Cloud Data Extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS Do Not Get Synchronized to Einstein Analytics

Marketing Cloud Integrations , Marketing Cloud Einstein/Predictive

Data in the Marketing Cloud data extensions IGO_PROFILE, PI_CONTENT, PI_VIEWS are not getting synchronized to Einstein Analytics.

In Review ·Reported By 0 ·Updated 17 days ago

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 4 ·Updated 20 days ago

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