Known Issues · Marketing Cloud Integrations

Maximum view state size limit exceeded error on Marketing Cloud Connect page

Marketing Cloud Integrations

When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to: Maximum view state size limit (135KB) exceeded This behavior only occurs in situations where very, very high volumes of related objects...

In Review ·Reported By 7 ·Updated Yesterday

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 54 ·Updated 4 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 48 ·Updated 4 days ago

Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects

Marketing Cloud Integrations , Marketing Cloud Admin

Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials.

In Review ·Reported By 7 ·Updated 4 days ago

Boolean Formula Field filter fails to synchronize objects

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.

In Review ·Reported By 4 ·Updated 12 days ago

Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions

Marketing Cloud Integrations , Einstein Analytics - Data Integration

When using the Marketing Cloud Connector between Einstein Analytics and the Marketing Cloud, a time out can occur when you attempt to select your Connection to the Marketing Cloud.

In Review ·Reported By 6 ·Updated 13 days ago

JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.

In Review ·Reported By 9 ·Updated 23 days ago

Salesforce Data Entry defaults to maximum field length of 255 for a Picklist (Multi-Select) when brougth over through Entry Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When bringing a Picklist (Multi-Select) field over through Entry Data, the resulting Data Extension field will have a maximum field length set to 255. If a Salesforce record qualifies for injection to the Journey and their values for the Picklist (Multi-select) exceed 255 characters in length, then the...

In Review ·Reported By 0 ·Updated 28 days ago

Marketing Cloud Connect Deep Links do not function in some Multi-org configurations

Marketing Cloud Integrations

Deep Links (Go To Marketing Cloud, New button to create MC Email, etc) will not function for some multi-org configurations. When clicked, the browser will not resolve to the expected Marketing Cloud account location, often displaying a DNS error. This is not expected to impact Orgs integrated with the...

In Review ·Reported By 10 ·Updated 2019-10-18

Journey Builder Integration flows can fail when the critical update "Require User Access to Apex Classes Invoked by Flow" is activated

Flow , Marketing Cloud Integrations , Marketing Cloud Journey Builder

The Salesforce critical update, Require User Access to Apex Classes Invoked by Flow, can cause flows to fail and prevent the Journey Builder Integration (JB-INT) from injecting records into an active Journey in the Marketing Cloud. This can happen if this CRUC is enabled and your user profiles (or permission...

In Review ·Reported By 1 ·Updated 2019-10-17

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