Known Issues · Marketing Cloud Integrations

'Contact ID is not null' filter automatically added on Journey entry event when using Campaign Member object and prevents Leads from injecting

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When a Salesforce Data entry event is configured for a Journey using object Campaign Member, with 'Contacts and Leads' selected for who to inject into the Journey, if 'IsUpdated' is enabled in Entry Criteria, a filter to check if 'Contact ID Is Not Null' is populated by default. This prevents Campaign...

In Review ·Reported By 13 ·Updated Yesterday

Editing a Salesforce event can cause old, running versions to have their filter criteria updated

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Salesforce Data Events are able to be edited between versions of the same Journey. Editing the entry event, saving it, but NOT activating the new version can leave changes in an uncommitted state. If a different journey, using the same object as the event that has been edited but not activated, is subsequently...

In Review ·Reported By 3 ·Updated Yesterday

[UI] Email Studio | AudienceSelector | error when filtering by member status for Salesforce Campaigns

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Sending

The customer is trying to use the "Filter by member status" feature in Email Studio after adding a Salesforce Campaign via the drop down arrow and clicking "Add to Targeted". When they click "Select" after adding the audience nothing happens.

In Review ·Reported By 1 ·Updated Yesterday

When selecting an email and report for a Send from Salesforce, the Email selection is cleared when the report is subsequently selected.

Marketing Cloud Integrations

In version 212.1, when selecting an email and report for a Send from Salesforce, the Email that was selected will be cleared when the report is subsequently selected.

In Review ·Reported By 5 ·Updated 4 days ago

Unable to select throttle send when sending to Salesforce data extension

Marketing Cloud Email Studio , Marketing Cloud Integrations

Unable to do send throttles when sending to Salesforce data extensions post 212 release in classic content.

In Review ·Reported By 1 ·Updated 5 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 17 ·Updated 7 days ago

Missing Thumbnail Preview for Triggered Send IERs with MC Connect

Marketing Cloud Integrations

When you go to a triggered send and view the IER for a contact, the preview image of the email is broken.

In Review ·Reported By 40 ·Updated 11 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 2 ·Updated 11 days ago

Marketing Cloud Content Builder My Emails folder slow to load in Salesforce

Marketing Cloud Integrations

When viewing the Content Builder > My Emails folder of an integrated account in the CRM UI, the contents take longer to load than they should. This only occurs in accounts with high numbers of folders under the My Email folder, as the system calls to look up all subfolders while loading the initial...

In Review ·Reported By 10 ·Updated 13 days ago

Marketing Cloud Connect Deep Links do not function in some Multi-org configurations

Marketing Cloud Integrations

Deep Links (Go To Marketing Cloud, New button to create MC Email, etc) will not function for some multi-org configurations. When clicked, the browser will not resolve to the expected Marketing Cloud account location, often displaying a DNS error. This is not expected to impact Orgs integrated with the...

In Review ·Reported By 4 ·Updated 13 days ago

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