Known Issues · Marketing Cloud Integrations

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 148 ·Updated 2 days ago

Journey Builder IER's are not generating thumbnails if the Journey is from the user's non-default business unit

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When Journeys with email activities are activated in the Marketing Cloud that use your Salesforce Data, a corresponding Triggered Send is created in Salesforce. If your user's default Business Unit is different than that of the location of the Journey/Triggered Send, the Marketing Cloud Connect package...

In Review ·Reported By 19 ·Updated Yesterday

JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.

In Review ·Reported By 6 ·Updated Today

Einstein Analytics Connector times out retrieving Marketing Cloud Data Extensions

Marketing Cloud Integrations , Einstein Analytics - Data Integration

When using the Marketing Cloud Connector between Einstein Analytics and the Marketing Cloud, a time out can occur when you attempt to select your Connection to the Marketing Cloud.

In Review ·Reported By 3 ·Updated 2 days ago

Duplicate IERs for converted leads

Marketing Cloud Integrations

Converted leads can show an Individual Email Result for both the lead and converted lead (contact) records.

In Review ·Reported By 16 ·Updated 6 days ago

Unique Clicks or Opens do not match when comparing Email Send in Salesforce and Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Reporting

When viewing tracking data for an integrated send in Salesforce, unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.

In Review ·Reported By 5 ·Updated 8 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 38 ·Updated 9 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 45 ·Updated 13 days ago

Sales Cloud Canvas Activities use shortest path available when using Contact Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Sales Cloud Activities will currently use the shortest available path to an object within Contact Builder. If you have a Data Extension linked twice through two different sets of objects, it will always default to the shortest path. If there are multiple shortest paths, one will be arbitrarily chosen...

In Review ·Reported By 1 ·Updated 13 days ago

Salesforce Triggered Sends with subsequent rule can prevent evaluation of other triggered sends

Marketing Cloud Integrations

Salesforce Triggered Sends with subsequent rule can prevent evaluation of subsequent triggered sends.

In Review ·Reported By 0 ·Updated 25 days ago

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