Known Issues · Marketing Cloud Integrations
Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...
In Review ·Reported By 25 ·Updated Today
Journey Builder's 'Create Task' Sales Cloud Activity is assigning tasks to the injected contact instead of a user-defined owner at the time of activity creation. The issue appears when the activity is configured to lookup from synchronised data in the contact model.
In Review ·Reported By 1 ·Updated Yesterday
In some cases, the process responsible for sending tracking IERs from Marketing Cloud to Salescloud fails, meaning not all IERs are created.
In Review ·Reported By 4 ·Updated 3 days ago
Journey Builder Tracking creates a parent Triggered Send object, and Individual Email Reports associated with that TS. The parent TS will have the email mid stored in the Member_Id__c field, but has no way of saving the Business_Unit__c field. When the IER thumbnail image must be retrieved for the first...
In Review ·Reported By 9 ·Updated 4 days ago
Individual Email Results (IER's) that have been deleted, have the chance of being recreated in Salesforce. This will happen for individual email results that are from triggered sends where a subscriber (contact or lead) continues to receive emails from the integrated account.
In Review ·Reported By 1 ·Updated 4 days ago
When a View is removed from a Business Unit from the Google Analytics Integration screen in the Setup app, views in all other Business Units in the Enterprise are also removed.
In Review ·Reported By 1 ·Updated 5 days ago
Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.
In Review ·Reported By 64 ·Updated 7 days ago
When attempting to create a user in a child business unit the message "Invalid @MemberID. It should be of type Enterprise_2 if business unit user is to be created" is displayed.
In Review ·Reported By 0 ·Updated 7 days ago
When a Marketing Cloud Connect (V5) send is performed from the Sales Cloud (Single Send from Contact, Send from Campaign or Send to Reports/Campaigns, etc) the status on the Email Send record pauses at Processing Stage and Messages show Retried data retrieval. Approximately 15 to 30 minutes later the...
In Review ·Reported By 11 ·Updated 10 days ago
***Existing Package Upgrades*** Existing customers upgrading to version 222.1 are not impacted by this issue. Skip past the next section to the package links below. ***New Package Installations*** Skip this section if you're upgrading from a previous version. *Sends Originating from Salesforce* Marketing...
In Review ·Reported By 37 ·Updated 12 days ago
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