Salesforce Known Issues

Known Issues · Marketing Cloud Integrations

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 36 ·Updated 2 days ago

Activate button for Triggered Send replaced with "Attempt to de-reference a null object" for Non-English Language Users

Marketing Cloud Integrations

If a Salescloud user's language is set to a non-English language in Marketing Cloud Connect integrated accounts, then the error "Attempt to de-reference a null object" will be displayed instead of the Activate button on the Triggered Send page.

In Review ·Reported By 1 ·Updated 4 days ago

The Sales Cloud Critical Update "Remove Instance Names From URLs for Visualforce, ..." will break Marketing Cloud Connect after reconnecting

Marketing Cloud Integrations

The Critical Update "Remove Instance Names From URLs for Visualforce, Community Builder, Site.com Studio, and Content Files" will cause a placeholder domain to be used instead of the standard et4ae5 domain or your custom domain. This will only impact you if you have cleared the configuration record associated...

In Review ·Reported By 37 ·Updated 5 days ago

Salesforce Data Event related object filter criteria can truncate custom relationships

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When nesting a custom relationship field inside an OR condition, the path, such as cases__r, will be truncated.

In Review ·Reported By 0 ·Updated 5 days ago

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 82 ·Updated 6 days ago

RetrieveSalesforceObjects() does not escape apostrophes

Marketing Cloud Integrations

When using the RetrieveSalesforceObject() AMPScript function, you can pull in personalization strings to filter the object you are retrieving. If any result is returned that has a single quote, it will break the SOQL query generated to return Salesforce results.

In Review ·Reported By 3 ·Updated 6 days ago

Triggered Sends Opens Export is not Showing All the Expected Records

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When exporting all opens for a Marketing Cloud Triggered Send, some records are not included in the file.

In Review ·Reported By 11 ·Updated 10 days ago

Maximum view state size limit exceeded error on Marketing Cloud Connect page

Marketing Cloud Integrations

When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to: Maximum view state size limit (135KB) exceeded This behavior only occurs in situations where very, very high volumes of related objects...

In Review ·Reported By 3 ·Updated 10 days ago

Interaction Studio Activities in Automation Studio don't allow for DE selection in nested folders

Marketing Cloud Automations , Marketing Cloud Integrations

The Interaction Studio activities in Automation Studio only display folders rooted under the parent Data Extension folder. If there is a folder within a sub folder, you cannot select any objects from it.

In Review ·Reported By 1 ·Updated 11 days ago

Recently added Salesforce Standard Objects not available for selection in Journey Builder

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Recently added Salesforce Standard Objects will not be available for selection in Journey Builder due to being on a later API version than supported by Marketing Cloud, which is currently limited to API Version 33. Salesforce Standard Objects and their API versions can be found at; https://devel...

In Review ·Reported By 3 ·Updated 24 days ago

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