Salesforce Known Issues

Known Issues · Marketing Cloud Integrations

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 116 ·Updated 5 days ago

Salesforce Inbox - Users are unable to remain logged in

Email Clients , Outlook , Marketing Cloud Integrations

Users utilizing the new Outlook Integration with Inbox features may experience the "Your session expired" error message when switching between emails they may also be prompted for login when they switch between different emails in Outlook.

In Review ·Reported By 7 ·Updated 3 days ago

Platform Events Apex Job runs before update transaction is complete

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Platform Events Apex Jobs run before update transactions are complete, causing records to come into the journey data extension with incorrect (pre-update) values. This is because the apex job created by the platform events is running before the transaction that triggered it is completed and the updates...

In Review ·Reported By 17 ·Updated 4 days ago

JourneyBuilder decision splits not working correctly with Sales Cloud Activity Journey Data

Marketing Cloud Integrations , Marketing Cloud Journey Builder

When using SalesforceObjectID output from a Sales Cloud Activity in a JourneyBuilder decision split, all the contacts get sent down the same path even though they should be split.

In Review ·Reported By 4 ·Updated 5 days ago

Unable to disconnect Marketing Cloud Connect Integration if Synchronized Data Extension is marked as not deletable

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When attempting to disconnect your Marketing Cloud Connect integration, if you have defined a synchronized data extension in Contact Builder to not allow deletion, the disconnect will fail as it is unable to cleanup all synchronized data sources. You will see the error "Account disconnect has failed....

In Review ·Reported By 0 ·Updated 6 days ago

The Cisco Webex Teams Component is blank

Messaging , Marketing Cloud Integrations

An intermittent issue with the Cisco Webex. The Cisco Webex Teams out of the box component is blank on the Utility Bar. It does not say loading, and even though the user is logged in to Webex and Spark, nothing ever loads in the component. It is very inconsistent sometimes it shows and sometimes it is...

In Review ·Reported By 2 ·Updated 10 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 43 ·Updated 13 days ago

I am unable to use a Send Classification for From Name "A" when using the A/B Test type From Name in Marketing Cloud Connect

Marketing Cloud Integrations

When using the Marketing Cloud Connect integration, you have the ability to send emails via A/B Testing in Salesforce. When selecting the A/B Test type 'From Name', using a send classification will cause an error and prevent you from sending. This error will occur when From Name "A", is using a Send...

In Review ·Reported By 7 ·Updated 16 days ago

Government Cloud Org will not connect with Social Customer Service

Marketing Cloud Integrations , Marketing Cloud Social Studio

Currently it is not possible to connect a Government Cloud ORG with Social Customer Service. If attempted, you will notice that the connection seems to establish but no content from your social accounts will flow into your Salesforce Org.

Fixed in version Marketing Cloud Social April 2019 ·Reported By 4 ·Updated 16 days ago

Maximum view state size limit exceeded error on Marketing Cloud Connect page

Marketing Cloud Integrations

When accessing the certain pages in the Marketing Cloud Connect package, e.g.: Triggered Sends or Manage Users, it is possible to encounter an error similar to: Maximum view state size limit (135KB) exceeded This behavior only occurs in situations where very, very high volumes of related objects...

In Review ·Reported By 4 ·Updated 17 days ago

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