Known Issues · Marketing Cloud Integrations

Triggered Send IERs not always created

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Triggered Sends and Journey Builder Sends that opt to send tracking to Sales Cloud create triggered sends within Sales Cloud. The current logic to push the Individual Email Results (IERs) related to these triggered sends to Sales Cloud is not always accurate. This can cause IERs...

In Review ·Reported By 58 ·Updated Today

The Sales Cloud Critical Update "Remove Instance Names From URLs for Visualforce, ..." will break Marketing Cloud Connect after reconnecting

Marketing Cloud Integrations

The Critical Update "Remove Instance Names From URLs for Visualforce, Community Builder, Site.com Studio, and Content Files" will cause a placeholder domain to be used instead of the standard et4ae5 domain or your custom domain. This will only impact you if you have cleared the configuration record associated...

In Review ·Reported By 22 ·Updated Yesterday

New!Government Cloud Org will not connect with Social Customer Service

Marketing Cloud Integrations , Marketing Cloud Social Studio

Currently it is not possible to connect a Government Cloud ORG with Social Customer Service. If attempted, you will notice that the connection seems to establish but no content from your social accounts will flow into your Salesforce Org.

In Review ·Reported By 1 ·Updated Yesterday

New!Unique Clicks or Opens do not match when comparing Email Send in MSCRM and Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Reporting

When viewing tracking data for an integrated send in Microsoft Dynamics CRM (MSCRM), unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.

In Review ·Reported By 0 ·Updated Yesterday

New!Unique Clicks or Opens do not match when comparing Email Send in Salesforce and Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Reporting

When viewing tracking data for an integrated send in Salesforce, unique clicks or unique opens show a higher value than what is seen under tracking for the job in the Marketing Cloud.

In Review ·Reported By 0 ·Updated Yesterday

Recently added Salesforce Standard Objects not available for selection in Journey Builder

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Recently added Salesforce Standard Objects will not be available for selection in Journey Builder due to being on a later API version than supported by Marketing Cloud, which is currently limited to API Version 33. Salesforce Standard Objects and their API versions can be found at; https://devel...

In Review ·Reported By 2 ·Updated 4 days ago

Salesforce Import changes "Age of Import Data" after first run

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations

When setting up a Salesforce Import to an Object, you have the option to select the "Age of Import Data." If you select "Import All Data" and run the import, the import will run as expected. However, the Import Definition is updated to use "Import Modified Data Since Last Import Date" using the import's...

In Review ·Reported By 0 ·Updated 4 days ago

Triggered Sends Opens Export is not Showing All the Expected Records

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When exporting all opens for a Marketing Cloud Triggered Send, some records are not included in the file.

In Review ·Reported By 3 ·Updated 7 days ago

Editing a Salesforce event can cause old, running versions to have their filter criteria updated

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Salesforce Data Events are able to be edited between versions of the same Journey. Editing the entry event, saving it, but NOT activating the new version can leave changes in an uncommitted state. If a different journey, using the same object as the event that has been edited but not activated, is subsequently...

In Review ·Reported By 22 ·Updated 11 days ago

Journey Builder Salesforce Integration Events will not always fire if another Process Builder finishes later in the same transaction

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Customers may experience a condition in which their Salesforce Data Event will not fire if another process is updating the object that meets the condition to make the JB Process Builder trigger.

In Review ·Reported By 33 ·Updated 14 days ago

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