Salesforce Known Issues

Known Issues · Marketing Cloud Email Studio

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

Marketing Cloud Connect Individual Email Results (IER's) not working when sends are initiated from the Marketing Cloud, and the System User is not integrated. The subscribe for tracking call is expecting the System user to have a completed integration as a user as well as a system user (which is...

In Review ·Reported By 17 ·Updated 3 days ago

Standard Marketing Cloud System Defined Roles may deny items they shouldn't

Marketing Cloud Email Studio , Marketing Cloud Admin

Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not.

In Review ·Reported By 7 ·Updated 3 days ago

Email tracking link "Click Activity" page displays white screen.

Marketing Cloud Email Studio

Some email sends may have an issue displaying the link tracking "Click Activity" overlay page. The page will hang on a white screen or eventually show an error after several minutes.

In Review ·Reported By 1 ·Updated 3 days ago

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

Marketing Cloud Email Studio , Marketing Cloud Admin

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

In Review ·Reported By 26 ·Updated 4 days ago

Impression Tracking Reports will not capture impression stats for static content to subscribers.

Marketing Cloud Email Studio , Marketing Cloud Reporting

The impression region tracking reports do not include impression regions that are fixed content.

In Review ·Reported By 2 ·Updated 4 days ago

A/B Test showing 'Unknown List' for Publication List

Marketing Cloud Email Studio , Marketing Cloud Sending

When viewing the subscribers for an A/B Test targeting a Data Extension and sent from a Business Unit, 'Unknown List' will display for the Publication List.

In Review ·Reported By 1 ·Updated 5 days ago

Attempting to modify the External Key of a data extension in Contact Builder does not save

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Data Extensions are accessible in Contact Builder and Email Studio. If you attempt to modify the external key of an existing Data Extension in Contact Builder, any changes do not save. These may appear to have changed at first, but upon refreshing, it's still the original external key.

In Review ·Reported By 2 ·Updated 7 days ago

Filtered Data Extension - filter criteria intermittently displaying some fields as {Deleted Attribute}

Marketing Cloud Email Studio

In certain accounts, when opening a Data Extension built from a Data Filter, if it uses fields from a Data Relationship for Filter Criteria, sometimes the Fields do not display, and [Deleted Attribute] appears instead.

In Review ·Reported By 10 ·Updated 11 days ago

Data extensions beyond 2 levels of relationship to the source DE are not available to use within data filters

Marketing Cloud Email Studio

When creating a Data Filter, the filter will include any Data Relationship touching the source Data Extension, and any Data Relationship touching the Data Extension connected by the source DE Data Relationships, but no further. Any Data Relationships beyond that will be ignored and any fields in the...

In Review ·Reported By 5 ·Updated 11 days ago

Adding additional sender profile to auto suppression lists causes existing sender profile to be removed from the list

Marketing Cloud Email Studio , Marketing Cloud Sending

When adding additional sender profile to auto suppression lists, existing sender profile are removed from the list

In Review ·Reported By 1 ·Updated 11 days ago

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