Known Issues · Marketing Cloud Email Studio

Multiple clicks from a subscriber in a job can be marked incorrectly as unique

Marketing Cloud Email Studio , Marketing Cloud Reporting

In certain circumstances, multiple clicks by the same subscriber on multiple links in an email will all be counted under the 'unique' click count, and not just the first link clicked, as expected. This happens most often when the clicks show up very close together in time.

In Review ·Reported By 5 ·Updated Yesterday

Cannot Edit Salesforce Data Events from the Entry Sources Page

Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder

When attempting to edit the event after initially configuring it you are unable to. The expectation is that you should be able to go back and edit from this screen just like with other events.

In Review ·Reported By 2 ·Updated Yesterday

Button Text AMPscript content getting converted to HTML entities

Marketing Cloud Email Studio

For AMPscript inside the 'Button Text' field for a Button in Content Builder, double quotes throw an error when rendering snippet. Content's quotes are transformed into HTML Entities, for example: %%=Concat("quote", "content")=%%

In Review ·Reported By 1 ·Updated Yesterday

Free Form and Text Block - nbsp or <br> inside a div disappears

Marketing Cloud Email Studio

If a div is the only content, the whole div is removed. If there is other content in addition to the div, then only the &nbsp; or <br> within the div is removed.

In Review ·Reported By 1 ·Updated Yesterday

New!Apostrophe displayed as character reference in user name when granting impersonation access

Marketing Cloud Email Studio

When granting Impersonation Access, the username is displayed in the upper left corner. If there is an apostrophe in the username, it will be replaced with &#39;

In Review ·Reported By 0 ·Updated Yesterday

New!Apostrophes are replaced with &#39; in Triggered Send names

Marketing Cloud Email Studio

When creating a triggered send, if an apostrophe is used in its name, once saved, the apostrophe is replaced with &#39;

In Review ·Reported By 0 ·Updated Yesterday

ABTest Send | Sends to data extension that contain an EmailAddress data type field with values that are NULL or don't have an @ sign will fail

Marketing Cloud Email Studio

An A/B test send will fail unexpectedly if it targets a data extension that has one or more records where the value in the data type Email Address column is NULL or does not have an @ sign. It is possible to get these records into a data extension by using query activities or by using the interaction/events...

In Review ·Reported By 4 ·Updated 2 days ago

Text and Free Form blocks converting <br> to &nbsp;

Marketing Cloud Email Studio

When creating a text or Free form block in some cases <br> is converted to &nbsp;

In Review ·Reported By 2 ·Updated 2 days ago

Dynamic Content in Content Builder can produce errors on date fields if account uses non-US date format

Marketing Cloud Email Studio

If an Account uses a non-US date format, Dynamic Content blocks in Content Builder can produce errors. The error occurs during the "Preview and Test" phase of editing content and does not allow test send to be completed. Error only impacts Content Builder and only when a Dynamic Content rule targets...

In Review ·Reported By 2 ·Updated 2 days ago

Unable to select throttle send when sending to Salesforce data extension

Marketing Cloud Email Studio , Marketing Cloud Integrations

Unable to do send throttles when sending to Salesforce data extensions post 212 release in classic content.

In Review ·Reported By 0 ·Updated 6 days ago

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