Salesforce Known Issues

Known Issues · Marketing Cloud Automations

Triggered Automations fail to start after successful FTP file drop.

Marketing Cloud Automations

Triggered Automations will intermittently fail when dropping a file on the FTP.

In Review ·Reported By 5 ·Updated 5 days ago

Automation left in Queued Status

Marketing Cloud Automations

Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status.

In Review ·Reported By 0 ·Updated 11 days ago

Unable to Create Automation Studio Folders via SOAP API using DataFolder object

Marketing Cloud Automations

When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: "automations" is not a valid Folder ContentType.

In Review ·Reported By 8 ·Updated 18 days ago

Setting an automation to run one time on a schedule may pick up 'advanced run once' settings

Marketing Cloud Automations , Marketing Cloud Email Studio

Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the 'Advanced Run Once' options, and skip steps in the Automation that had previously been requested to skip

No Fix ·Reported By 3 ·Updated 20 days ago

Automation schedule settings change after save with specific combination of timezones and start times on yearly repeat

Marketing Cloud Automations

When scheduling an automation on yearly repeat, specific combinations of timezone and start times will cause the schedule to change after the automation is saved. This results in a different schedule settings than was intended. Video attached.

No Fix ·Reported By 0 ·Updated 20 days ago

Email notification for Automation Verification activities on Stack 11 not received when condition is met

Marketing Cloud Automations

Email notifications for Automation Verification activities on stack 11 not received when condition is met.

In Review ·Reported By 5 ·Updated 24 days ago

Triggered Automation - Queued automation instance will skip if previous running instance has a data verification activity that stops the automation

Marketing Cloud Automations

If a triggered automation instance is running and a data verification activity stops the automation, any queued automation instances will skip

In Review ·Reported By 2 ·Updated 25 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 1 ·Updated 27 days ago

Marketing Cloud automations failing to reschedule following network or database performance incidents

Marketing Cloud Automations

When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn't run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences...

In Review ·Reported By 3 ·Updated 2020-02-24

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio, however it works when created in the Email Studio Interactions tab.

In Review ·Reported By 5 ·Updated 2020-02-21

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