Salesforce Known Issues

Known Issues · Marketing Cloud Automations

CSS closing .slot tags not recognized

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Journey Builder , Marketing Cloud Sending

It is possible for an email to fail validation when using CSS .slot tags within the email. The email will fail to send with the error "No closing tag was found for the Guide tag block. Guide tag blocks must be closed by a corresponding close tag of the same name."

In Review ·Reported By 1 ·Updated Yesterday

Imports over 500 subscribers to an account without SubscriberKey may fail

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

When importing more than 500 subscribers from a file on the desktop into a list in an older account, the import may fail with no one imported.

In Review ·Reported By 7 ·Updated 2 days ago

Triggered Sends Opens Export is not Showing All the Expected Records

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations , Marketing Cloud Journey Builder , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

When exporting all opens for a Marketing Cloud Triggered Send, some records are not included in the file.

In Review ·Reported By 11 ·Updated 10 days ago

Interaction Studio Activities in Automation Studio don't allow for DE selection in nested folders

Marketing Cloud Automations , Marketing Cloud Integrations

The Interaction Studio activities in Automation Studio only display folders rooted under the parent Data Extension folder. If there is a folder within a sub folder, you cannot select any objects from it.

In Review ·Reported By 1 ·Updated 11 days ago

Journey Builder Automation - Schedule End Date showing incorrect value

Marketing Cloud Automations , Marketing Cloud Journey Builder , Marketing Cloud Admin

Creating a recurring schedule on an automation for a data extension entry in Journey Builder may result in an incorrect or changing End Date in the UI Canvas details.

No Fix ·Reported By 2 ·Updated 2018-12-21

Salesforce Import changes "Age of Import Data" after first run

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Integrations

When setting up a Salesforce Import to an Object, you have the option to select the "Age of Import Data." If you select "Import All Data" and run the import, the import will run as expected. However, the Import Definition is updated to use "Import Modified Data Since Last Import Date" using the import's...

In Review ·Reported By 0 ·Updated 2018-12-10

Automation Studio Timeouts caused by intermittent network issues

Marketing Cloud Automations

Some Automation Studio executions may experience intermittent network connection issues resulting in disconnections. This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you.

In Review ·Reported By 3 ·Updated 2018-10-09

Query Activities point at incorrect DE when a Shared DE has the same External Key as a BU DE

Marketing Cloud Automations

When 'CustomerKey' value of of Shared Data Extension (Enterprise Level) matches with 'CustomerKey' in any Business Unit's Data Extension, and when the BU's is used as Target Data Extension for a query activity, Queries gets parsed incorrectly to point to either Enterprise level or Member level randomly...

In Review ·Reported By 1 ·Updated 2018-08-31

Push Messages not Personalised using Send to DE via an Automation

Marketing Cloud Automations , Marketing Cloud Mobile

When using MobilePush to send a Message to a Data Extension Audience, and that Message is using the Outbound - Automation Template, the Message is delivered but there is no Personalisation pulled against the fields referenced in the Message from the DE

In Review ·Reported By 4 ·Updated 2018-08-28

Fields that have a default value of emptystring() cannot be used in SQL queries

Marketing Cloud Automations

Fields that have a default value of emptystring() cannot be used in SQL queries. These fields are generally published as part of Audience Builder Data Extensions. They're not unique and generally not helpful in identifying anything for a subscriber or subset of subscribers. This problem arises when you...

In Review ·Reported By 2 ·Updated 2018-07-05

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