Known Issues · Marketing Cloud Automations

Automation Run Once fails when attempting to start

Marketing Cloud Automations

When attempting to use the run once option for automations, in some situations, failures are noted and the one off attempt will not start. In rare cases this may not be relegated to multiple simultaneous execution attempts and may always occur even if someone waits to reschedule.

Fixed in version Marketing Cloud Release August 2019 ·Reported By 44 ·Updated 2 days ago

Imports cannot be resumed when released from a import server

Marketing Cloud Automations

When a server which is handling the import is deactivated, the import jobs that are picked up by a new import server cannot be resumed. This only occurs when the task is released from the import server or the service is killed due to the maintenance.

In Review ·Reported By 0 ·Updated Today

Unable to edit existing tracking extract that was created in legacy Interactions

Marketing Cloud Automations

Unable to modify the tracking extract created with legacy interactions.

Fixed in version Marketing Cloud Release August 2019 ·Reported By 0 ·Updated 2 days ago

Query Activities point at incorrect DE when a Shared DE has the same External Key as a BU DE

Marketing Cloud Automations

When 'CustomerKey' value of of Shared Data Extension (Enterprise Level) matches with 'CustomerKey' in any Business Unit's Data Extension, and when the BU's is used as Target Data Extension for a query activity, Queries gets parsed incorrectly to point to either Enterprise level or Member level randomly...

Fixed in version Marketing Cloud June 2019 Release ·Reported By 1 ·Updated 8 days ago

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients , Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Sending

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 1 ·Updated 2019-07-10

Unable to use 'sp unsubscribe' in Syntax of Marketing Cloud SQL Activities

Marketing Cloud Automations , Marketing Cloud Admin

When using a Data Extension that contains 'sp unsubscribe' the following syntax error will be produced: Query Validation error : "An error occurred while checking the query syntax. Errors: 'sp_unsubscribe' is a reserved word and may not appear in your query."

In Review ·Reported By 5 ·Updated 2019-05-31

Automation Studio Timeouts caused by intermittent network issues

Marketing Cloud Automations

Some Automation Studio executions may experience intermittent network connection issues resulting in disconnections. This relates to a specific set of errors that can only be found by raising a support case to confirm if this issue affects you.

In Review ·Reported By 3 ·Updated 2019-05-31

Import File Activities do not load if Audience Builder Audiences have Name and Segment combinations greater than 128 characters

Marketing Cloud Automations , Marketing Cloud Email Studio

In Automation Studio > Activities, 'Import File' will not load and will continue to spin if the account contains any Audiences (under Audience Builder) that have a Name and Segment combination of more than 128 characters.

In Review ·Reported By 0 ·Updated 2019-05-31

Setting an automation to run one time on a schedule may pick up 'advanced run once' settings

Marketing Cloud Automations , Marketing Cloud Email Studio

Intermittently, when setting an Automation to run on a schedule for a single execution in the future, the Automation can pick up the 'Advanced Run Once' options, and skip steps in the Automation that had previously been requested to skip

In Review ·Reported By 3 ·Updated 2019-05-30

Salesforce Email Send Activity should be waiting until the step completes correctly before calling the next Step to continue

Marketing Cloud Automations , Marketing Cloud Integrations

In Automation Studio, If you defined Salesforce Email Send activity (1st step) and SQL activity (2nd step), which have the same Salesforce Data Extension(SF DE) as a target, are placed in a row, and SQL overwrites this SF DE on 2nd step, the SQL activity overrides the Target DE and send happens to new...

In Review ·Reported By 1 ·Updated 2018-06-26

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