Salesforce Known Issues

Known Issues · Marketing Cloud Audience/Contacts

Journey Builder Attribute to Attribute Comparison Allows for Is Null and Is Not Null Operators

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Journey Builder Attribute to Attribute Comparison allows for Is Null and Is Not Null operators to be selected when configuring a filter. The Is Null and Is Not Null operators should not be available to select.

In Review ·Reported By 7 ·Updated Today

Unable to locate subscriber on Auto-Suppression List

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Sending

When searching for subscribers on an Auto-Suppression list with more than 200 subscribers, if the subscriber being searched for is not in the first 200 subscribers the search will not return any results making it so that the subscriber cannot be removed via the UI.

In Review ·Reported By 11 ·Updated 4 days ago

Contacts Engagement History fails to load on child BUs

Marketing Cloud Audience/Contacts

Contacts Mobil engagement history in Contact Builder does not load on child BUs.

In Review ·Reported By 2 ·Updated 6 days ago

Einstein Analytics Integration imports reduced number of records

Marketing Cloud API , Marketing Cloud Audience/Contacts , Einstein Analytics - Data Integration

When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per...

In Review ·Reported By 1 ·Updated 6 days ago

Filtered Data Extensions are not loading in Shared Data Extensions Folder when opened from another business unit

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Unable to see and load filters on a shared filtered data extension when trying to open filtered data extension from different business unit than what it was created in.

In Review ·Reported By 9 ·Updated 7 days ago

DFU Activity failing to import all Audience Builder data

Marketing Cloud Audience/Contacts

On rare occasions, a DFU Activity for Audience Builder fails to Extract and Import all the data from the Marketing Cloud onto the Audience Builder side to then build out Audiences.

In Review ·Reported By 0 ·Updated 7 days ago

Mobile List/All Contacts search option does not work as expected

Marketing Cloud Audience/Contacts

Customer is unable to leverage Search option and retrieve ContactKeys even if Mobile List/All Contacts seems to contain ContactKeys.

In Review ·Reported By 2 ·Updated 12 days ago

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Attribute to Attribute Comparison does not always work when Contact Data is on the Right Side and there is more than one path to the Data Extension in Data Designer. For example if you have the below: JourneyData.Field = ContactData.Field We will use the shortest path to get to the Contact Data...

In Review ·Reported By 1 ·Updated 19 days ago

PATCH "contacts/v1/contacts" route is not throwing an error

Marketing Cloud Audience/Contacts

When making a PATCH call using the REST API to /contacts/v1/contacts to update a contact, the response can error and fail to update the contact although the call receives a successful 200 response.

In Review ·Reported By 0 ·Updated 20 days ago

Filtered Data Extension created from Synchronized Data Extension does not get new Attributes created from fields being added to source Synchronized DE

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When a filtered data extension that was created from a synchronized data extension is linked in Contact Builder's Data Designer and new fields are added to the source sync DE, the new field is not added as an Attribute in Contact Builder despite being successfully added to the filtered DE.

In Review ·Reported By 2 ·Updated 25 days ago

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