Salesforce Known Issues

Known Issues · Marketing Cloud Audience/Contacts

Contacts Delete Settings will not retain 0 days

Marketing Cloud Audience/Contacts

When selecting 0 days in Contacts Delete Settings, you will notice it is reverted back to 30 days. This is a UI bug only. The suppression state will be set to 0 on the database. Contacts delete will initiate the delete process as soon as it is submitted.

In Review ·Reported By 17 ·Updated Yesterday

Unable to disconnect Marketing Cloud Connect Integration if Synchronized Data Extension is marked as not deletable

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

When attempting to disconnect your Marketing Cloud Connect integration, if you have defined a synchronized data extension in Contact Builder to not allow deletion, the disconnect will fail as it is unable to cleanup all synchronized data sources. You will see the error "Account disconnect has failed....

In Review ·Reported By 0 ·Updated 7 days ago

Data Extension browser download will not work when using Internet Explorer 11

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Performing data extension browser download using Internet Explorer 11 will not work.

In Review ·Reported By 3 ·Updated 14 days ago

Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in filter

Marketing Cloud Integrations , Marketing Cloud Audience/Contacts

Filtered Data Extensions created from Synchronized data extensions fail when using 2 or more fields in the filter.

In Review ·Reported By 4 ·Updated 25 days ago

Contact Builder - Data Sources - Stack 10 Only - System Data Source "Salesforce Marketing Cloud" does not appear in the UI

Marketing Cloud Audience/Contacts

For Stack 10 accounts only, the Data Source "Salesforce Marketing Cloud", described in the below documentation, does not appear in the user interface. https://help.marketingcloud.com/en/documentation/contact_builder/data_sources/

In Review ·Reported By 1 ·Updated 25 days ago

Unable to update subscriber status with import

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

When importing subscribers into an Enterprise 2.0 top level account with a status column set to 'Active' the subscribers continue to show as 'Unsubscribed' and cannot be sent an email from the top level account.

In Review ·Reported By 3 ·Updated 28 days ago

Contact Builder - Data Extension - On Editing Records of Data Extension the size of Columns become too small with a large number of Column Length

Marketing Cloud Audience/Contacts

Editing existing records of a Data Extension when there are more than ~20+ fields will cause the size of fields to be very small and the existing values are not getting displayed.

In Review ·Reported By 1 ·Updated 2019-03-18

Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.

Marketing Cloud Email Studio , Marketing Cloud Audience/Contacts

Data Extension details view uses incorrect timezone for the Created Date and the Modified Date.

In Review ·Reported By 1 ·Updated 2019-03-03

Journey Builder Decision Splits in Core Accounts always evaluate preference as TRUE

Marketing Cloud Journey Builder , Marketing Cloud Audience/Contacts

Within Core Accounts using preference attributes set in Email Demographics in Journey Builder decision splits will always evaluate a contact down the "true" decision path.

In Review ·Reported By 3 ·Updated 2019-02-26

Updated Filter Criteria of Filtered List occasionally is not saved correctly

Marketing Cloud Audience/Contacts

When saving Filtered List Criteria, the updated Filter Criteria occasionally is not saved correctly. This is a very rare issue. * We plan to add safeguards should be added to prevent this from occurring.

In Review ·Reported By 1 ·Updated 2019-02-26

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