Salesforce Known Issues

Known Issues · Marketing Cloud Admin

Standard Marketing Cloud System Defined Roles may deny items they shouldn't

Marketing Cloud Email Studio , Marketing Cloud Admin

Standard Marketing Cloud System defined Roles can result in users having denied permissions when they should not.

In Review ·Reported By 7 ·Updated 3 days ago

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

Marketing Cloud Email Studio , Marketing Cloud Admin

Marketing Cloud Content Builder out of the box templates are not responsive in the Outlook app using iOS 11+

In Review ·Reported By 26 ·Updated 4 days ago

Incorrect Campaign Generated for Marketing Cloud Standard Campaign Reports

Analytics , Marketing Cloud Admin , Marketing Cloud Reporting

The standard Marketing Cloud Campaign Reports select the wrong Campaign that they report on.

In Review ·Reported By 2 ·Updated 4 days ago

Marketing Cloud Connect Settings page will fail to load when a Salesforce Org has a large number of Objects

Marketing Cloud Integrations , Marketing Cloud Admin

Having a large number of Custom Objects in a Salesforce Org will cause the Marketing Cloud Connect Settings page to error/fail to load after entering the Marketing Cloud API User credentials.

In Review ·Reported By 36 ·Updated 5 days ago

Blank Screen in Marketing Cloud Setup Application

Marketing Cloud Admin

When attempting to create a user or make modifications to other objects such as roles within the Setup application, a blank screen is displayed when attempting to save.

Fixed ·Reported By 3 ·Updated 5 days ago

SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID)

Marketing Cloud Admin , Marketing Cloud API

It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.

In Review ·Reported By 2 ·Updated 12 days ago

Marketing Cloud - Brazil no longer honors daylight savings time

Marketing Cloud Email Studio , Marketing Cloud Admin

In 2019, Brazil no longer honors daylight saving time and now stays on standard time year round. However the Time Zone within the Marketing Cloud still has daylight savings applied to the Brasilia timezone

In Review ·Reported By 19 ·Updated 13 days ago

Convert XML Data Extract does not work when it created in Automation Studio

Marketing Cloud Automations , Marketing Cloud Email Studio , Marketing Cloud Admin

The "Convert XML" Data Extract does not work when it is created in Automation Studio, however it works when created in the Email Studio Interactions tab.

In Review ·Reported By 0 ·Updated 14 days ago

Duplicating Email from Email Studio Recent Items Overview Screen Doesn't Allow Folder Selection

Marketing Cloud Email Studio , Marketing Cloud Admin

When attempting to duplicate an Email from the Recent Items Overview screen in Content Builder the Select button to select the folder in which to create the Email does not work.

No Fix ·Reported By 3 ·Updated 19 days ago

"Insufficient access on cross reference entity on the following contacts" error message when attempting to create ab IER on a merged contact

Marketing Cloud Integrations , Marketing Cloud Admin

When an attempt to create an IER on contact that has been merged into another contact an error message of "insufficient access on cross reference entity on the following contacts" and IER is not created.

In Review ·Reported By 1 ·Updated 20 days ago

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