Salesforce Known Issues

Known Issues · Marketing Cloud API

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm)

In Review ·Reported By 0 ·Updated 6 days ago

SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID)

Marketing Cloud Admin , Marketing Cloud API

It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.

In Review ·Reported By 2 ·Updated 12 days ago

Folder Name already exists error when updating subfolder name under Shared Data Extensions via API

Marketing Cloud API

When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI.

In Review ·Reported By 2 ·Updated 13 days ago

messageContact route fails when multiple mobile numbers are tied to the same subscriberkey

Marketing Cloud API , Marketing Cloud Mobile

The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload.

Fixed in version Marketing Cloud October 2019 Release Patch 10 ·Reported By 0 ·Updated 20 days ago

"Create Access is denied!" Error when creating Automation through SSJS/AMPscript

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Pages/Sites

When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned.

No Fix ·Reported By 0 ·Updated 2019-11-19

SOAP API | Create request | DataFolder object | API Permission Failed response

Marketing Cloud Email Studio , Marketing Cloud API

It is not currently possible to create a child folder under the root "My Tracking" folder. A permission error is received regardless of assigned permissions to installed package or user.

In Review ·Reported By 2 ·Updated 2019-11-18

Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send

Marketing Cloud API , Marketing Cloud Sending

Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value).

Fixed in version Marketing Cloud October 2019 Release ·Reported By 1 ·Updated 2019-10-31

SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters

Marketing Cloud API

When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message "Error: Data extension does not exist".

In Review ·Reported By 1 ·Updated 2019-10-24

Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator

Marketing Cloud Journey Builder , Marketing Cloud API

When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time.

In Review ·Reported By 1 ·Updated 2019-08-21

Question Marks in EmailName of Marketing Cloud Send RetrieveRequest

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Reporting , Marketing Cloud Sending

API Send RetrieveRequest call pulls back question marks in the Email Name field, instead of the correct international alphabet characters.

No Fix ·Reported By 0 ·Updated 2019-05-31

1 to 10 of 15 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.