Salesforce Known Issues

Known Issues · Marketing Cloud API

SOAP API | Create User request | AccountUser object | User ####### does not have permission to edit ACCOUNTUSERS on account (MID)

Marketing Cloud Admin , Marketing Cloud API

It is not currently possible to create a user on the AccountUser object via the SOAP API using an enhanced installed package.

In Review ·Reported By 3 ·Updated 5 days ago

Einstein Analytics Integration imports reduced number of records

Marketing Cloud API , Marketing Cloud Audience/Contacts , Einstein Analytics - Data Integration

When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per...

In Review ·Reported By 1 ·Updated 6 days ago

Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator

Marketing Cloud Journey Builder , Marketing Cloud API

When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time.

In Review ·Reported By 1 ·Updated 18 days ago

/sms/v1/automation/importSend returns an error using V2 Token

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Mobile

When using a V2 Token to authenticate for the REST API, using the /sms/v1/automation/importSend route will return an error

In Review ·Reported By 1 ·Updated 27 days ago

DataFolder | salesforcedataextension | access_token | API Permission Failed error

Marketing Cloud API

The call to create a Salesforce Data Extensions folder fails when utilizing ClientID/ClientSecret Authentication/token-based authentication.

In Review ·Reported By 0 ·Updated 28 days ago

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (

In Review ·Reported By 0 ·Updated 2020-02-27

Pagination does not work for /contacts/v1/attributeSetDefinitions

Marketing Cloud API , Marketing Cloud Audience/Contacts

Pagination does not work for /contacts/v1/attributeSetDefinitions. When returning results larger than 50 items, the same 50 items will be returned despite passing a page number in the call.

In Review ·Reported By 1 ·Updated 2020-01-29

Folder Name already exists error when updating subfolder name under Shared Data Extensions via API

Marketing Cloud API

When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI.

In Review ·Reported By 2 ·Updated 2020-01-14

messageContact route fails when multiple mobile numbers are tied to the same subscriberkey

Marketing Cloud API , Marketing Cloud Mobile

The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload.

Fixed in version Marketing Cloud October 2019 Release Patch 10 ·Reported By 0 ·Updated 2020-01-07

"Create Access is denied!" Error when creating Automation through SSJS/AMPscript

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Pages/Sites

When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned.

No Fix ·Reported By 0 ·Updated 2019-11-19

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