Known Issues · LiveMessage
An issue has been observed in LiveMessage Classic where a 1-2 second delay after triggering send (either via button or carriage return) allows agents to modify the body of the message they are sending before the message is processed.
In Review ·Reported By 2 ·Updated 6 days ago
An issue has been observed in Internet Explorer where MMS messages send from the agent's side using the classic LiveMessage product fail to send.
In Review ·Reported By 0 ·Updated 6 days ago
There is currently an issue that is resulting in Facebook Messenger delivery to fail in the LiveMessage Classic Managed Package.
Fixed ·Reported By 3 ·Updated 9 days ago
When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.
In Review ·Reported By 9 ·Updated 12 days ago
An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.
In Review ·Reported By 7 ·Updated 12 days ago
Agents experience issues with getting all the Visitor's messages in chat panel when engaged in an active conversation. The Agent needs to refresh the page in order to get all of the messages to appear. The messages appear fine in the LiveMessage Session transcript. This issue only occurs in Sandboxes...
In Review ·Reported By 2 ·Updated 2019-08-05
In Review ·Reported By 1 ·Updated 2019-07-12
In Lightning LiveMessage (not the managed package version), channels configured for FB Messages are not receiving the messages into Salesforce.
Fixed - Summer '19 Patch 9.0 ·Reported By 4 ·Updated 2019-06-14
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