Known Issues · LiveMessage
Some attachments sent by end user in LiveMessage appear as blank in the Conversation Page
In Review ·Reported By 4 ·Updated 6 days ago
Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected
In Review ·Reported By 2 ·Updated 13 days ago
Message sessions that were not in an 'Ended' status during a site switch can lead to errors when agents either accept or respond to said sessions.
In Review ·Reported By 3 ·Updated 18 days ago
When editing the "Queue" field of Messaging Channels, public groups and non-Messaging Session Queues are available and can be selected.
In Review ·Reported By 0 ·Updated 2020-02-26
It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.
Fixed - Spring '20 ·Reported By 15 ·Updated 2020-02-15
Messaging sessions are appearing out of order in the conversation view.
Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15
In the LiveMessage Classic app (managed package), reopened messages do not appear in the omni-channel widget when Session Reuse Time is enabled.
In Review ·Reported By 2 ·Updated 2020-02-05
When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.
Fixed ·Reported By 36 ·Updated 2020-01-21
"Locale" field on the MessagingEndUser is only populated for AppleBusinessChat but not on Text or Facebook channels
In Review ·Reported By 2 ·Updated 2020-01-08
New session created though there is an already active session irrespective of Channel. This is happening on text and facebook channels.
Fixed ·Reported By 14 ·Updated 2019-12-09
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