Salesforce Known Issues

Known Issues · LiveMessage

Some attachments sent in LiveMessage are not displayed in the Conversation Page

LiveMessage

Some attachments sent by end user in LiveMessage appear as blank in the Conversation Page

In Review ·Reported By 4 ·Updated 6 days ago

Highlight panel on Messaging User does not show up the buttons if a custom compact layout is used

LiveMessage

Buttons are missing in the Highlight panel on Messaging User if a custom compact layout is used. If the primary compact layout is set to "System Default" it works as expected

In Review ·Reported By 2 ·Updated 13 days ago

Un-ended messaging sessions throwing errors after a Salesforce Site Switch

Messaging , Service Cloud Console , LiveMessage , Omni-Channel

Message sessions that were not in an 'Ended' status during a site switch can lead to errors when agents either accept or respond to said sessions.

In Review ·Reported By 3 ·Updated 18 days ago

In Messaging Channels, Public Groups and non-Messaging Session Queues are available and can be selected

LiveMessage

When editing the "Queue" field of Messaging Channels, public groups and non-Messaging Session Queues are available and can be selected.

In Review ·Reported By 0 ·Updated 2020-02-26

Lightning Messaging - "insufficient access rights on cross-reference id" encountered when a Messaging Agent manually changes Opted Out status

Lightning , LiveMessage

It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.

Fixed - Spring '20 ·Reported By 15 ·Updated 2020-02-15

The Messaging Sessions showing in the Conversation Tab/View are out of sequence

Lightning , LiveMessage

Messaging sessions are appearing out of order in the conversation view.

Fixed - Spring '20 ·Reported By 3 ·Updated 2020-02-15

When Session Reuse Time is in use, the reopened message does not appear in agents omni-channel widget

Service Cloud Console , LiveMessage

In the LiveMessage Classic app (managed package), reopened messages do not appear in the omni-channel widget when Session Reuse Time is enabled.

In Review ·Reported By 2 ·Updated 2020-02-05

Auto-accepting work vis Omni in Lightning Console while working a chat or messaging session causes focus on chat input to be lost

Live Agent , Lightning , LiveMessage , Omni-Channel

When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.

Fixed ·Reported By 36 ·Updated 2020-01-21

"Locale" field on the MessagingEndUser is only populated for AppleBusinessChat.

LiveMessage

"Locale" field on the MessagingEndUser is only populated for AppleBusinessChat but not on Text or Facebook channels

In Review ·Reported By 2 ·Updated 2020-01-08

New session tab created instead of defaulting to existing session tab for Messaging

Messaging , Service Cloud Console , LiveMessage

New session created though there is an already active session irrespective of Channel. This is happening on text and facebook channels.

Fixed ·Reported By 14 ·Updated 2019-12-09

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