Known Issues · LiveMessage
When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.
Fixed ·Reported By 36 ·Updated 6 days ago
In the LiveMessage Classic app (managed package), reopened messages do not appear in the omni-channel widget when Session Reuse Time is enabled.
In Review ·Reported By 2 ·Updated 6 days ago
"Locale" field on the MessagingEndUser is only populated for AppleBusinessChat but not on Text or Facebook channels
In Review ·Reported By 2 ·Updated 19 days ago
New session created though there is an already active session irrespective of Channel. This is happening on text and facebook channels.
Fixed ·Reported By 14 ·Updated 2019-12-09
When the agent accepts the incoming message from the Omni Channel widget the Live Message Session Start Message isn't sent.
In Review ·Reported By 0 ·Updated 2019-12-05
Agents operating within the LiveMessage Managed Package may run into errors when attempting to reply to message sessions.
In Review ·Reported By 2 ·Updated 2019-11-15
When using the Send Text Message button on a record in order to engage a customer via the LiveMessage Managed Package, this can throw an error stating "Entity is not api accessible". Other observed behavior is after pressing the button it will continue to load but never fully load.
In Review ·Reported By 0 ·Updated 2019-11-05
It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.
Release In Progress - Spring '20 ·Reported By 15 ·Updated 2019-10-31
Messaging sessions are appearing out of order in the conversation view.
Release In Progress - Spring '20 ·Reported By 3 ·Updated 2019-10-30
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.