Known Issues · LiveMessage

Onclick Javascript button not sending text message from record page

Live Agent , Service Cloud Console , LiveMessage

The LiveMessage Legacy Package can utilize an Onclick Javascript Button that will send a text message to a phone number on a record page. Currently this is not working as intended.

In Review ·Reported By 1 ·Updated 11 days ago

Not all SMS messages being received by Agent intermittently

LiveMessage

Agents experience issues with getting all the Visitor's messages in chat panel when engaged in an active conversation. The Agent needs to refresh the page in order to get all of the messages to appear. The messages appear fine in the LiveMessage Session transcript. This issue only occurs in Sandboxes...

In Review ·Reported By 2 ·Updated 13 days ago

FB Messages are not being received into Salesforce

LiveMessage

In Lightning LiveMessage (not the managed package version), channels configured for FB Messages are not receiving the messages into Salesforce.

Fixed - Summer '19 Patch 9.0 ·Reported By 4 ·Updated 2019-06-14

Live Chat Transcript Sharing Rules are not available as components for a Change Set

Live Agent , Change Sets , LiveMessage

When adding components to a change set, Live Chat Transcript sharing rules are not available under the 'Sharing Owner Rule' Component Type.

Fixed - Spring '19 ·Reported By 2 ·Updated 2019-01-05

1 to 4 of 4

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.