Known Issues · LiveMessage

Conversations getting stuck in Active state

Service , LiveMessage

Message Conversations getting stuck in Active state

In Review ·Reported By 9 ·Updated 3 days ago

LiveMessage Classic - Delay in sending message after carriage return or clicking send allows message body to be modified

User Interface , LiveMessage

An issue has been observed in LiveMessage Classic where a 1-2 second delay after triggering send (either via button or carriage return) allows agents to modify the body of the message they are sending before the message is processed.

In Review ·Reported By 2 ·Updated 6 days ago

Message latency in LiveMessage package v4.44


Chat window takes 10+ seconds to load after accepting a LiveMessage Session as an Agent. Sending messages may experience a slight delay of a few seconds before it looks to send to the customer.

In Review ·Reported By 0 ·Updated 6 days ago

Classic LiveMessage - Outbound MMS via the "Attach Message" button fail to send in Internet Explorer


An issue has been observed in Internet Explorer where MMS messages send from the agent's side using the classic LiveMessage product fail to send.

In Review ·Reported By 0 ·Updated 6 days ago

Classic LiveMessage - Unable to send or receive messages via Facebook Messenger


There is currently an issue that is resulting in Facebook Messenger delivery to fail in the LiveMessage Classic Managed Package.

Fixed ·Reported By 3 ·Updated 9 days ago

Auto-accepting work vis Omni in Lightning Console while working a chat or messaging session causes focus on chat input to be lost

Live Agent , Lightning , LiveMessage , Omni-Channel

When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.

In Review ·Reported By 9 ·Updated 12 days ago

Lightning Console - Tabs using Pinned Regions in association and Accordion Components break when opening records as sub-tabs

CTI , Live Agent , Lightning , LiveMessage

An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.

In Review ·Reported By 7 ·Updated 12 days ago

Not all SMS messages being received by Agent intermittently


Agents experience issues with getting all the Visitor's messages in chat panel when engaged in an active conversation. The Agent needs to refresh the page in order to get all of the messages to appear. The messages appear fine in the LiveMessage Session transcript. This issue only occurs in Sandboxes...

In Review ·Reported By 2 ·Updated 2019-08-05

Onclick Javascript button not sending text message from record page

Live Agent , Service Cloud Console , LiveMessage

The LiveMessage Legacy Package can utilize an Onclick Javascript Button that will send a text message to a phone number on a record page. Currently this is not working as intended.

In Review ·Reported By 1 ·Updated 2019-07-12

FB Messages are not being received into Salesforce


In Lightning LiveMessage (not the managed package version), channels configured for FB Messages are not receiving the messages into Salesforce.

Fixed - Summer '19 Patch 9.0 ·Reported By 4 ·Updated 2019-06-14

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