Known Issues · LiveMessage
When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.
In Review ·Reported By 22 ·Updated Today
New session created though there is an already active session irrespective of Channel. This is happening on text and facebook channels.
In Review ·Reported By 6 ·Updated Today
Agents operating within the LiveMessage Managed Package may run into errors when attempting to reply to message sessions.
In Review ·Reported By 2 ·Updated 3 days ago
When using the Send Text Message button on a record in order to engage a customer via the LiveMessage Managed Package, this can throw an error stating "Entity is not api accessible". Other observed behavior is after pressing the button it will continue to load but never fully load.
In Review ·Reported By 0 ·Updated 13 days ago
It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.
Scheduled - Spring '20 ·Reported By 15 ·Updated 18 days ago
Messaging sessions are appearing out of order in the conversation view.
Scheduled - Spring '20 ·Reported By 3 ·Updated 19 days ago
In Review ·Reported By 2 ·Updated 2019-10-04
An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.
In Review ·Reported By 8 ·Updated 2019-09-25
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