Snap-Ins Prechat sending out Case Assignment Emails to Chat Agents

Live Agent , Service Cloud Console

When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.

In Review ·Reported By 82 ·Updated Today

If the Omni widget & utility bar is right aligned on Lightning Console. Quick Preview hover panel is rendering on top of Omni widget.

Live Agent , Omni-Channel

The issue is related to Winter ’20 Quick Preview feature If Omni widget & utility bar is left aligned on the Lightning Console. Quick Preview popup correctly displays, towards the...

In Review ·Reported By 2 ·Updated Today

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”

In Review ·Reported By 18 ·Updated 3 days ago

No 'Access-Control-Allow-Origin' error when using Salesforce Fonts in Embedded Service (Snap ins) on External Site

Live Agent , Omni-Channel

Using a Embedded Service and including salesforce fonts in your branding setup When copying the code snippet into your site Generates a "blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource" in the console. Even if site is CORS whitelisted Error...

Scheduled - Spring '20 ·Reported By 1 ·Updated 3 days ago

Live Chat button stays online even after the Overall Queue Size is reached

Live Agent

Chasitors can continue to request chat, button stays online, when the queue is enabled with limit defined in the "Overall Queue Size"

In Review ·Reported By 1 ·Updated 3 days ago

File transfer in Live Chat failing for Safari browser on iOS devices

Live Agent

Chasitors are unable to upload files when using LiveChat on mobile Safari, both iPhone and iPad fails

Fixed - Winter '20 Patch 6.0 ·Reported By 8 ·Updated 4 days ago

When creating a formula field on Chat Transcript, the Insert Field dialog does not show lookup fields that exist on the transcript

Live Agent

When a user adds a new formula field on chat transcript, and opens the Insert Field dialog from the advanced editor, lookup fields that exist on chat transcript don't appear in the list of available fields to add/reference.

In Review ·Reported By 1 ·Updated 4 days ago

Live Agent - Duplicate Transcripts with Missed status created and/or intermittently missing Cases or Contacts

Live Agent

An issue has been observed where a duplicate Live Chat Transcripts with a Missed status are created when a visitor's device reconnects after the initial session has ended. The Chat Transcript is not always associated to a Case or Contact on creation as a result of network/session connectivity issues...

In Review ·Reported By 39 ·Updated 5 days ago

Lightning Chat, Request a File does not open on first click

Service , Live Agent , Service Cloud Console

Chat File Transfer dialog requires three clicks to appear in Lightning Console

In Review ·Reported By 3 ·Updated 7 days ago

Related List quick action to create new record does not work on Live Chat Transcripts that originate as embedded (snap-in)

Live Agent

Live Chat Transcripts which are being generated through snap-ins have an issue wherein whenever a record is tried to be created in a related list on the LCT page, an error is thrown.

In Review ·Reported By 1 ·Updated 7 days ago

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