Known Issues · Live Agent
When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.
In Review ·Reported By 100 ·Updated 4 days ago
When agents are working on a chat and typing a message and another work item is delivered an auto-accepted by them, the console tab for that work opens in the background. However, focus on the chat entry UI component is lost, disrupting their ability to type chat messages until it is refocused.
In Review ·Reported By 22 ·Updated Today
If an agent using Lightning Console is in the middle of typing a message and the visitor ends the chat, if Agent Sneak Peek is enabled, a lightning error message will appear with this content: Uncaught Action failed: runtime_service_liveagent:chatApi$controller$handleAgentSneakPeek [Cannot read property...
Scheduled - Spring '20 ·Reported By 14 ·Updated 3 days ago
Intermittently agents are unable to close the record tabs after the chat has ended. Leaving the console in Dirty state and users have to forcibly refresh the browser.
In Review ·Reported By 3 ·Updated 3 days ago
[Accessibility issue] On submit Snap ins chat text from a phone where voiceover for iphone or talkback for android is enabled, swiping right causes focus to move to the background home webpage rather than staying within the chat widget.
In Review ·Reported By 0 ·Updated 4 days ago
A visitor is disconnected from chat if moving between web pages rapidly.
Scheduled - Spring '20 ·Reported By 6 ·Updated 5 days ago
When a user adds a new formula field on chat transcript, and opens the Insert Field dialog from the advanced editor, lookup fields that exist on chat transcript don't appear in the list of available fields to add/reference.
In Review ·Reported By 3 ·Updated 5 days ago
When only 1 agent is logged in to take Omni-routed chats and the Live Agent chat button does not have a queue enabled for it (not the omni queue, the chat button queue), the chat is immediately cancelled after it is submitted.
In Review ·Reported By 24 ·Updated 6 days ago
In Google Chrome, with the zoom set to 110% and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and down. If you have enough...
In Review ·Reported By 3 ·Updated 7 days ago
If an Embedded Service for Web (ESW) deployment uses a Communities site as its site endpoint, visiting that ESW deployment on an external site after accessing that deployment on the Community in another tab will cause it to fail to load when clicked on.
In Review ·Reported By 2 ·Updated 9 days ago
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