Known Issues · Live Agent
When you utilize the standard pre-chat form for the case object for Snap-Ins, your agents may receive emails stating that a case has been assigned to them when they take a new chat. All of the proper measures will be taken in the org to not receive the emails, but they will still persist.
In Review ·Reported By 82 ·Updated Today
The issue is related to Winter ’20 Quick Preview feature https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_chat_hover_prechat.htm?edition=&impact= If Omni widget & utility bar is left aligned on the Lightning Console. Quick Preview popup correctly displays, towards the...
In Review ·Reported By 2 ·Updated Today
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”
In Review ·Reported By 18 ·Updated 3 days ago
Using a Embedded Service and including salesforce fonts in your branding setup When copying the code snippet into your site Generates a "blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource" in the console. Even if site is CORS whitelisted Error...
Scheduled - Spring '20 ·Reported By 1 ·Updated 3 days ago
Chasitors can continue to request chat, button stays online, when the queue is enabled with limit defined in the "Overall Queue Size"
In Review ·Reported By 1 ·Updated 3 days ago
Chasitors are unable to upload files when using LiveChat on mobile Safari, both iPhone and iPad fails
Fixed - Winter '20 Patch 6.0 ·Reported By 8 ·Updated 4 days ago
When a user adds a new formula field on chat transcript, and opens the Insert Field dialog from the advanced editor, lookup fields that exist on chat transcript don't appear in the list of available fields to add/reference.
In Review ·Reported By 1 ·Updated 4 days ago
An issue has been observed where a duplicate Live Chat Transcripts with a Missed status are created when a visitor's device reconnects after the initial session has ended. The Chat Transcript is not always associated to a Case or Contact on creation as a result of network/session connectivity issues...
In Review ·Reported By 39 ·Updated 5 days ago
Chat File Transfer dialog requires three clicks to appear in Lightning Console
In Review ·Reported By 3 ·Updated 7 days ago
Live Chat Transcripts which are being generated through snap-ins have an issue wherein whenever a record is tried to be created in a related list on the LCT page, an error is thrown.
In Review ·Reported By 1 ·Updated 7 days ago
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