[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 59 ·Updated Today

Knowledge Article anchor links do not work in Lightning Experience or Salesforce App

Knowledge , User Interface , Winter 19 , Lightning

With Winter '19 you can now use Knowledge Article's rich text editor tools to insert Anchor links: Insert Anchor Links in Rich Text Fields to Help Readers https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_knowledge_anchor.htm However, when viewing a Knowledge Article from...

In Review ·Reported By 32 ·Updated Today

Knowledge Record Type default selection isn't honored when creating Lightning Knowledge articles via Classic


When working with Lightning Knowledge in Salesforce Classic, users will notice that creating a new article does not honor the default record type selected on Knowledge for their profile. Instead, creating a new article from Classic uses the Master page layout assigned to Knowledge for the profile....

In Review ·Reported By 25 ·Updated Yesterday

Winter 19: Knowledge tables does not display properly.

Knowledge , Communities

It is seen in the first column where the content is displayed vertical. This is seen in Lightning community template (I.e: Service Community)

Scheduled - Winter '19 Patch 14.0 ·Reported By 7 ·Updated Today

New!Issue with Smart Link in a 'non-English' article when logged in as Guest User

Knowledge , Communities , Einstein Bots

Click on smart link for non-english articles takes you to logout page. The issue is reproducible when logged in as guest user.

In Review ·Reported By 0 ·Updated Today

New!Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open


In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...

In Review ·Reported By 0 ·Updated Yesterday

Smart Link "Go to article" button in Console directs users to page with "Data Not Available" message

Knowledge , User Interface , Lightning

From within a Console app, clicking the "Go to Article" button after searching and selecting an article in the rich text editor's Smart link tool improperly directs users to an incorrect URL. This results in a new page displaying a generic "Data Not Available" message instead of the desired article. In...

In Review ·Reported By 2 ·Updated 2 days ago

Error encountered when trying to run the Lightning Knowledge Migration Tool in single Article Type migration

Knowledge , Lightning

When trying to perform a Single Article Record Type Lightning Knowledge Migration, if you have manually enabled the Lightning Knowledge preference in Setup, you might encounter an error and be required to assign all articles to a knowledge record type as an additional step.

Scheduled - Spring '19 ·Reported By 0 ·Updated 4 days ago

“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 123 ·Updated 6 days ago

Unable to search Knowledge at New Stream window from Chatter Stream

Chatter , Knowledge

- Searching Knowledge at lookup field in New Streaming window, when creating New Streaming in Chatter page. - SalesforceId of Knowledge is shown occasionally, however Knowledge still cannot be searched with SalesforceId.

Scheduled - Spring '19 ·Reported By 0 ·Updated 5 days ago

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