Known Issues · Knowledge
In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.
In Review ·Reported By 138 ·Updated Today
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 48 ·Updated Yesterday
In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.
In Review ·Reported By 38 ·Updated Yesterday
Sometimes when hovering over returned results for Knowledge Articles from a Global Search, the preview window that comes up can move around. This can make it so that if you do not move the mouse you can be stuck in an infinite loop of the preview window and the link showing on screen.
Scheduled - Spring '20 Patch 8.0 ·Reported By 10 ·Updated Yesterday
This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...
In Review ·Reported By 35 ·Updated 3 days ago
After Spring’20, viewing an article record shows internal server error -1160765440. Due to this issue, users are unable to open any article records.
Scheduled - Summer '20 ·Reported By 7 ·Updated Today
When you open a case in lightning console, search for article that have anchor tag, hover on the article and click on the Anchor Tag, the page will refresh and take you back to the case view. You will see that Article Anchor name will be added in the browser address. When you try to hover on the same...
In Review ·Reported By 1 ·Updated Yesterday
When you create a scratch org and enable knowledge using Shape, you will get internal server error when you go to "knowledge Setting" page under setup.
In Review ·Reported By 0 ·Updated Yesterday
Knowledge article related list shows chatter publisher actions in community
In Review ·Reported By 4 ·Updated 4 days ago
Users are unable to search for any Knowledge articles in Topic search in Communities.
In Review ·Reported By 2 ·Updated 4 days ago
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