Salesforce Known Issues

User does not see "Edit as Draft" action for Knowledge article in "Published Article" list view.

Knowledge , Lightning

In Lightning Knowledge Tab, articles in "Published Article" list view do not show "Edit as Draft" action for User even though they have all required permission to edit published article. This action is available in Article Detail Page and missing only in List View article actions.

Scheduled - Summer '19 ·Reported By 9 ·Updated Yesterday

Knowledge lightning published translated article missing edit as draft and archive buttons


Users unable to edit the published translated articles in lighting. If you have published a translated article, you will have no option to edit in lightning. There's no Edit button. You will only see follow button. The translated article can only be edited if it's in draft mode in Lightning. You...

In Review ·Reported By 12 ·Updated 4 days ago

Adding an image to Knowledge Article in Lightning using existing Salesforce Files doesn't set appropriate visibility

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 20 ·Updated 5 days ago

Setting cell property within table to top or bottom align in article isn’t respected after save


Customers may observe that an attempt to set cell alignment in a table within an article in Lightning isn’t respected and that the text defaults back to middle aligned after save.

In Review ·Reported By 16 ·Updated 5 days ago

Knowledge Article image resize in Lighning and Lighning Template communities

Knowledge , Communities

If you have a knowledge article with images. If you view the article in Lightning or Community (I.e: Napili), the images will resize as you change the size of the browser. This does not occur in Classic salesforce platform.

In Review ·Reported By 4 ·Updated 5 days ago

Changing 'Table Properties' width attribute in rich text area of lightning knowledge article may not properly save

Knowledge , Lightning

When users edit an article in Lightning and it contains a rich text area with a table, right clicking and choosing Table Properties to edit the attributes is not reflecting upon saving the article. The previously set table properties is kept and the new value is not saved. This occurs when changing...

Scheduled - Summer '19 ·Reported By 3 ·Updated 5 days ago

[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 93 ·Updated 6 days ago

Issue with Smart Link in a 'non-English' article when logged in as Guest User

Knowledge , Communities , Einstein Bots

Click on smart link for non-english articles takes you to logout page. The issue is reproducible when logged in as guest user.

Scheduled - Summer '19 Patch 2.0 ·Reported By 1 ·Updated 5 days ago

Enable Knowledge User Perm for community Login User licenses

Knowledge , Communities

Below community user license type is not able to author knowledge. Customer Community Plus Logins Customer Community Login Let Community Members Author Knowledge Articles Communities...

Fixed - Spring '19 Patch 17.0 ·Reported By 0 ·Updated 5 days ago

Knowledge Article anchor links do not work in Lightning Experience

Knowledge , User Interface , Winter 19 , Lightning

With Winter '19 you can now use Knowledge Article's rich text editor tools to insert Anchor links: Insert Anchor Links in Rich Text Fields to Help Readers However, when viewing a Knowledge Article from...

Scheduled - Summer '19 ·Reported By 65 ·Updated 6 days ago

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