“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 114 ·Updated 4 days ago

[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 38 ·Updated Yesterday

Knowledge Article: Rich text Field: Long line in "Code" runs out of browser and doesn't wrap


"Code" type of content in Articles don't render correct if the content is long.

In Review ·Reported By 28 ·Updated 2 days ago

Broken images displayed in Articles emailed from a Case

Knowledge , Lightning

In Classic, when using the "Email article with HTML" tool in the case feed, if the selected article contains a Rich Text Area field with an image, the resulting email will display with a broken image. The image will also be attached to the email. Similar behavior is seen in Lightning Experience when...

Release In Progress - Summer '18 Patch 10.0 ·Reported By 26 ·Updated 2 days ago

Doc Fix: Unable to restrict Data Category visibility settings with only profiles

Knowledge , Communities

The default data category visibility is not being restricted within the profile setting. While we set the Default DataCategory Visibility to ALL and try to restrict visibility to "Custom" with access to few sub-categoryies in the community user profile and guest user profile, it does not take affect....

In Review ·Reported By 9 ·Updated 2 days ago

knowledge lightning upload article with png images does not show in IE


.PNG images that are uploaded using import articles will not show in IE. Works in chrome If you manually insert the .PNG Image from the user interface, the image will show in IE.

Scheduled - Winter '19 ·Reported By 1 ·Updated Yesterday

Preview panel may fail to open or reposition itself when hovering over Knowledge Article in standard Lightning app or console app

Knowledge , Service Cloud Console , Summer 18 , Spring 18 , Lightning

Some customers may observe the following behavior in the standard Lightning app or console app when attempting to hover over a Knowledge Article: - the preview panel repositions itself multiple times when attempting to open - the preview panel opens without displaying the respective fields or data -...

Scheduled - Winter '19 ·Reported By 0 ·Updated Yesterday

Drag and Drop of images into Article editor may cause error

Knowledge , User Interface

There is an issue at this time where users may encounter errors when attempting to drag and drop images into text editors, for example during article creation. The error can vary depending on the browser being used. User will encounter a generic error number or they may receive an error message...

In Review ·Reported By 5 ·Updated 3 days ago

Delay in article being returned in search results after adding Promoted Search Term

Performance , Search , Knowledge

There is a longer than expected delay between the time a Promoted Search term is added to a Knowledge Article and when it's actually returned in search results. Note: This behavior may be inconsistent with some articles being returned in a short amount of time while others may not be returned in search...

Release In Progress - Summer '18 Patch 10.0 ·Reported By 3 ·Updated 3 days ago

Knowledge Record Type default selection isn't honored when creating Lightning Knowledge articles via Classic


When working with Lightning Knowledge in Salesforce Classic, users will notice that creating a new article does not honor the default record type selected on Knowledge for their profile. Instead, creating a new article from Classic uses the Master page layout assigned to Knowledge for the profile....

In Review ·Reported By 17 ·Updated 4 days ago

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