Article text are converted to hyperlinks in communities

Knowledge , Communities

There are certain text in a knowledge article that when viewed in communities such as (Napili) they are converted to hyperlinks. We see FTP and HTTP are converted. Most words with dots are converted.

In Review ·Reported By 25 ·Updated Yesterday

Knowledge Record Type default selection isn't honored when creating Lightning Knowledge articles via Classic

Knowledge

When working with Lightning Knowledge in Salesforce Classic, users will notice that creating a new article does not honor the default record type selected on Knowledge for their profile. Instead, creating a new article from Classic uses the Master page layout assigned to Knowledge for the profile....

In Review ·Reported By 21 ·Updated Yesterday

User Story: Lightning Knowledge Migration Tool - Improve files migration logic to make it more robust and efficient

Content and Files , Service , Knowledge , Sandbox

Customer's using the Lightning Knowledge Migration Tool may encounter circumstances where a variable amount or none of their Files are migrated successfully. This Known Issue is related to a larger effort to track the Product Team's work to enhance the current functionality related to File migration...

Scheduled - Spring '19 ·Reported By 10 ·Updated 2 days ago

New!Knowledge Article anchor links do not work in Lightning Experience or Salesforce App

Knowledge , User Interface , Winter 19 , Lightning

With Winter '19 you can now use Knowledge Article's rich text editor tools to insert Anchor links: Insert Anchor Links in Rich Text Fields to Help Readers https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_knowledge_anchor.htm However, when viewing a Knowledge Article from...

In Review ·Reported By 0 ·Updated Yesterday

New!Submitting an approval process on an article with multi-byte characters in URL gives error

Knowledge

Submitting an approval process on an article with multi-byte characters in URL Name gives following error. "The page you attempted to access has been blocked due to a redirection to an outside website or an improperly coded link or button"

In Review ·Reported By 0 ·Updated Yesterday

Community users can't view knowledge articles when user's language and article language do not match

Knowledge , Communities

In communities, end users cannot view knowledge articles when community user's language and article language do not match.

In Review ·Reported By 3 ·Updated 2 days ago

On Firefox only, when expanding knowledge Data categories in Lightning Service Console ISE 1858305637 is returned

Knowledge , Service Cloud Console , Lightning

On Firefox only, while your using Lightning Service Console expanding knowledge Data categories on draft articles will return an ISE 1858305637 **************** This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 18...

Scheduled - Spring '19 ·Reported By 0 ·Updated 2 days ago

Additional Character “;” is getting added to data in rich text area field in xml format/or between any tags if it contains “.com” in lightning experie

Knowledge

Additional Character “;” is getting added to data in rich text area field in xml format/or between any tags if it contains “.com” or any text which might look like pointing to a domain in lightning experience and communities

In Review ·Reported By 6 ·Updated 6 days ago

[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 51 ·Updated 7 days ago

Unable to Create or View an Idea

Service , Knowledge

When attempting to view or create an Idea, users may see an error message and the Idea will not load successfully.

No Fix ·Reported By 0 ·Updated 7 days ago

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