[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 116 ·Updated 3 days ago

Unable to make Rich Text Fields required from page layout in Salesforce Knowledge

Knowledge

When you try to make a custom Rich Text Fields required from page layout in Knowledge, no error or warning message is displayed.

In Review ·Reported By 10 ·Updated Yesterday

AddError() method does not display custom error message on Knowledge objects

Apex , Knowledge , Summer 19

When using AddError() method on before delete trigger to display custom error messages on knowledge objects it tends to generate the system default error message.

In Review ·Reported By 9 ·Updated Yesterday

"Attach and email article with HTML" in Knowledge one widget intermittently does not generate an HTML email within the email feed action component

Knowledge

"Attach and email article with HTML" in Knowledge one widget intermittently does not generate an auto HTML email within the email feed action component - Actual Result HTML email preview is not generated when clicking "Attach and email article with HTML" - Expected Result. HTML email preview...

In Review ·Reported By 7 ·Updated 2 days ago

In All View in Related List, Sorting with Knowledge Lookup field does not work properly

Knowledge , Lightning

- This issue occurs when sorting with the column of Knowledge lookup in a Related List. - This issue occurs in Lightning Experience only

In Review ·Reported By 0 ·Updated 2 days ago

Clicking on Recent Records on Used Knowledge article receive an error

Knowledge

When you search for a knowledge article in global search and then open the article from the result, it will be save in "Recent Records" under Home Tab. When clicking on the knowledge article in "Recent Records", throws the error below. error: Looks like there's a problem. We couldn't find the record...

In Review ·Reported By 2 ·Updated 3 days ago

Doc Fix: Unable to restrict Data Category visibility settings with only profiles

Knowledge , Communities

The default data category visibility is not being restricted within the profile setting. While we set the Default DataCategory Visibility to ALL and try to restrict visibility to "Custom" with access to few sub-categoryies in the community user profile and guest user profile, it does not take affect....

In Review ·Reported By 31 ·Updated 4 days ago

Napili template Contact Support page's Create Case Form is not returning relevant articles with "Use Case Text to Suggest Articles" enabled

Search , Service , Knowledge , User Interface , Communities

Napili templates in communities include a "Contact Support" page. This page contains a "Create Case" Lightning Component which allows users to input case details from within the community. If the component properties "Use Case Text to Suggest Articles" preference is selected it uses the text users...

In Review ·Reported By 45 ·Updated 6 days ago

Error 'Search term missing' and 'No articles found' on Topic Detail page in Community

Knowledge , Communities , Lightning , Summer 19

Users may report that they receive an error: Search term missing When attempting to open a Topic detail page in a Community. In addition, the Articles With This Topic Lightning Component may display an error: No Articles found

Fixed - Summer '19 Patch 10.1 ·Reported By 22 ·Updated 6 days ago

Additional Character “;” is getting added to data in rich text area field in xml format/or between any tags if it contains “.com” in lightning experie

Knowledge

Additional Character “;” is getting added to data in rich text area field in xml format/or between any tags if it contains “.com” or any text which might look like pointing to a domain in lightning experience and communities

In Review ·Reported By 12 ·Updated 6 days ago

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