Salesforce Known Issues

[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 138 ·Updated Today

Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open

Knowledge

In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...

In Review ·Reported By 48 ·Updated Yesterday

Error "The email publisher is unavailable..." when clicking insert article to email action from caseArticle related list in case

Knowledge , Service Cloud Console

In Lightning console, you receive Error - "The email publisher is unavailable. Contact your admin to enable the email publisher." when user clicks "Insert article to Email" action from CaseArticle related list in case.

In Review ·Reported By 38 ·Updated Yesterday

In Global search results when hovering over returned Knowledge Articles the preview window moves around

Search , Knowledge

Sometimes when hovering over returned results for Knowledge Articles from a Global Search, the preview window that comes up can move around. This can make it so that if you do not move the mouse you can be stuck in an infinite loop of the preview window and the link showing on screen.

Scheduled - Spring '20 Patch 8.0 ·Reported By 10 ·Updated Yesterday

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 35 ·Updated 3 days ago

Spring’20 - Viewing an article record shows internal server error -1160765440

Knowledge

After Spring’20, viewing an article record shows internal server error -1160765440. Due to this issue, users are unable to open any article records.

Scheduled - Summer '20 ·Reported By 7 ·Updated Today

Hover on article link keep keep adjusting the position when anchor bookmark is added to the URL.

Knowledge

When you open a case in lightning console, search for article that have anchor tag, hover on the article and click on the Anchor Tag, the page will refresh and take you back to the case view. You will see that Article Anchor name will be added in the browser address. When you try to hover on the same...

In Review ·Reported By 1 ·Updated Yesterday

New!Scratch Org created using the Shape API causing System Error on Knowledge Settings if Knowledge is enabled in the Shape

API , Knowledge

When you create a scratch org and enable knowledge using Shape, you will get internal server error when you go to "knowledge Setting" page under setup.

In Review ·Reported By 0 ·Updated Yesterday

Knowledge article related list shows chatter publisher actions in community

Knowledge , Communities

Knowledge article related list shows chatter publisher actions in community

In Review ·Reported By 4 ·Updated 4 days ago

Topic Search does not include Knowledge Articles in the Community

Knowledge , Lightning

Users are unable to search for any Knowledge articles in Topic search in Communities.

In Review ·Reported By 2 ·Updated 4 days ago

1 to 10 of 307 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.