Salesforce Known Issues

[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 144 ·Updated 2 days ago

“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 138 ·Updated 4 days ago

Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 73 ·Updated 2 days ago

New version of an attached file cause errors while editing the article as draft

Knowledge

If you attached a file in knowledge article then update the file to a new version, you will not be able to edit the file. Actual: Error: You can't perform this action. Be sure the action is valid for the current state of the article, and that you have permission to perform it. Expected: The article...

Scheduled - Summer '20 ·Reported By 48 ·Updated 3 days ago

Pasting text from Word into a Table in Knowledge rich text area field may result in the text being placed outside of the table on save

Knowledge , User Interface , Lightning

Pasting a Word table into and Knowledge Article RTA field and then using the Tx button to remove formatting and then copy pasting text from Word back into table on a subsequent edit results in the text being moved outside of the table on saving the article. This occurs when there is a meta tag inside...

In Review ·Reported By 4 ·Updated 3 days ago

Knowledge Lookup field on a custom object displays a blank value if a new version of the article is published in Lightning Experience.

Search , Knowledge , Spring 20

Some customers may have observed that the Knowledge Lookup field on a custom object displays a blank value if a new version of the article is published in Lightning Experience. end users are faced with the following error when attempting to edit/ inline edit a custom object record that has a knowledge...

In Review ·Reported By 7 ·Updated 5 days ago

Standard User cannot view draft article when data categories are assigned to Salesforce Knowledge.

Knowledge

When a standard user with the following profile permission is enabled, they get an error when they view a Draft Article. Lightning Knowledge User Access https://help.salesforce.com/articleView?id=knowledge_setup_users_lex.htm&type=5 Lightning Knowledge Task: Read and search draft knowledge articles...

In Review ·Reported By 2 ·Updated 5 days ago

Internal server error when when opening "Default Data Category Visibility" page in scratch organization

Knowledge

Internal server error is observed when accessing Default Data Category Visibility or accessing topic under Data Categories. The error code observed until now are (1733345339) & (364759335)

In Review ·Reported By 16 ·Updated 6 days ago

Topic related list displaying archived knowledge articles even though the user don’t have access to view the archived articles.

Knowledge

A Standard user does not have access to view Archived Knowledge Article. When a Topic is attached the Archived Article, user can view the archived article through Topic Related tab.

In Review ·Reported By 1 ·Updated 6 days ago

Hover is not supported in Lightning Knowledge object list views other than 'Recently Viewed'

Knowledge , Lightning

Hover does not work on Lightning Knowledge object list views other than 'Recently Viewed'

In Review ·Reported By 2 ·Updated 7 days ago

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