Known Issues · Knowledge
The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console
In Review ·Reported By 136 ·Updated Yesterday
In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.
In Review ·Reported By 134 ·Updated Today
In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...
In Review ·Reported By 37 ·Updated Yesterday
If you attached a file in knowledge article then update the file to a new version, you will not be able to edit the file. Actual: Error: You can't perform this action. Be sure the action is valid for the current state of the article, and that you have permission to perform it. Expected: The article...
In Review ·Reported By 13 ·Updated Today
Formula field referencing to Knowledge causing access exception in lightning. Error Message: Looks like there's a problem. You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.
Scheduled - Spring '20 ·Reported By 1 ·Updated Today
When viewing a record in lightning console and opening a subtab, user's page position or focus is not maintained and may be reset to the top or different page location when switching between record's primary and sub tabs.
Scheduled - Spring '20 ·Reported By 1 ·Updated Yesterday
Anchor scroll to position is not respected on Knowledge Article layouts on Community Themes that use a fixed header position. When clicking on the anchored text, the anchor will be hidden underneath the fixed header, so the user needs to scroll up to view the content.
In Review ·Reported By 9 ·Updated 4 days ago
When viewing a Knowledge Article in a Napili Community, any included code block backgrounds do not show as gray as they do when viewing the same article internally from within the org.
In Review ·Reported By 8 ·Updated 4 days ago
Sometimes when hovering over returned results for Knowledge Articles from a Global Search, the preview window that comes up can move around. This can make it so that if you do not move the mouse you can be stuck in an infinite loop of the preview window and the link showing on screen.
In Review ·Reported By 5 ·Updated 4 days ago
Internal server error is observed when accessing Default Data Category Visibility or accessing topic under Data Categories. The error code observed until now are (1733345339) & (364759335)
In Review ·Reported By 8 ·Updated 5 days ago
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