“Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Article Sidebar in Console

Knowledge , Service Cloud Console

The “Email Article as a PDF” or “Attach and Share Article Link” do not function in KB Sidebar component in Console

In Review ·Reported By 136 ·Updated Yesterday

[Lightning] User is unable to “insert article into email” though the user has all required perms

Knowledge , Lightning

In Lightning, there is a feature to Insert article into email. When a standard User tries to “insert article into email” though the user has all required perms, will get an Internal server error.

In Review ·Reported By 134 ·Updated Today

Insert article as email gives "error: publisher is unavailable" if Feed Tab is not open

Knowledge

In the case page layout, one tab is Feed Tab and other Detail tab. By default, when the case is open, the detail tab will open. If you select "insert article as email", it will give the error: "The email publisher is unavailable. Contact your admin to enable the email publisher.". If you select...

In Review ·Reported By 37 ·Updated Yesterday

New version of an attached file cause errors while editing the article as draft

Knowledge

If you attached a file in knowledge article then update the file to a new version, you will not be able to edit the file. Actual: Error: You can't perform this action. Be sure the action is valid for the current state of the article, and that you have permission to perform it. Expected: The article...

In Review ·Reported By 13 ·Updated Today

Formula field referencing to Knowledge causing access exception in lightning.

Knowledge

Formula field referencing to Knowledge causing access exception in lightning. Error Message: Looks like there's a problem. You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.

Scheduled - Spring '20 ·Reported By 1 ·Updated Today

Lightning Console: Switching between primary and sub tabs may reset focus or page position in primary tab to top or different location

Sales and Marketing , Service , Knowledge , User Interface , Lightning

When viewing a record in lightning console and opening a subtab, user's page position or focus is not maintained and may be reset to the top or different page location when switching between record's primary and sub tabs.

Scheduled - Spring '20 ·Reported By 1 ·Updated Yesterday

Knowledge article anchors position is not respected on Knowledge Article layouts on Community Themes that use a fixed header position

Knowledge , Communities

Anchor scroll to position is not respected on Knowledge Article layouts on Community Themes that use a fixed header position. When clicking on the anchored text, the anchor will be hidden underneath the fixed header, so the user needs to scroll up to view the content.

In Review ·Reported By 9 ·Updated 4 days ago

Code Block contained in Knowledge Article doesn't have gray background when viewed in Lightning (Napili) Communities

Knowledge , User Interface , Communities , Lightning

When viewing a Knowledge Article in a Napili Community, any included code block backgrounds do not show as gray as they do when viewing the same article internally from within the org.

In Review ·Reported By 8 ·Updated 4 days ago

In Global search results when hovering over returned Knowledge Articles the preview window moves around

Search , Knowledge

Sometimes when hovering over returned results for Knowledge Articles from a Global Search, the preview window that comes up can move around. This can make it so that if you do not move the mouse you can be stuck in an infinite loop of the preview window and the link showing on screen.

In Review ·Reported By 5 ·Updated 4 days ago

Internal server error when when opening "Default Data Category Visibility" page in scratch organization

Knowledge

Internal server error is observed when accessing Default Data Category Visibility or accessing topic under Data Categories. The error code observed until now are (1733345339) & (364759335)

In Review ·Reported By 8 ·Updated 5 days ago

1 to 10 of 293 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.