Salesforce Known Issues

Known Issues · Field Service

Sort Order for related lists are not consistent with web

Mobile , Field Service

Related list on Field Service mobile are not always consistant with whats on fullsite. This happens shows on both Android and iOS

In Review ·Reported By 3 ·Updated Yesterday

Field Service Lightning Android app 'Get Driving Directions' are incorrect

Mobile , Service , Field Service

Some of our customers have reported that when using the 'Driving Directions' action from the List View in Field Service Lightning Mobile for Android, the wrong directions are provided to the user. The directions provided are the Latitude and Longitude, and not the actual address (the Lat/Long will be...

In Review ·Reported By 3 ·Updated Yesterday

New!Field Service Lightning Mobile app - Picklist values cannot be de-selected.

Mobile , Field Service

Starting in FSL 5.0 mobile app, Picklist values are now displayed as Radio Buttons. After this change, users are now unable to unselect / de-select the picklist values. This is something that Salesforce Engineering is aware of and working to correct.

In Review ·Reported By 0 ·Updated Yesterday

Invalid field:TASK.WHAT_NAME in related list:RelatedActivityList when deploying ServiceAppointment layout

Activities , Metadata , Field Service

When deploying a page layout which includes an activities related list, the error "Invalid field:TASK.WHAT_NAME error when deploying page layout" may be returned. The entity may have TASK.WHAT_NAME included as a field in the default related list despite WHAT_NAME not being valid for that entity. This...

In Review ·Reported By 5 ·Updated 2 days ago

Service Appointment custom validation rule with criteria on Schedule Mode causes an exception

Field Service

Service Appointment custom validation rule with criteria on Schedule Mode causes an exception.

In Review ·Reported By 3 ·Updated 2 days ago

FSL Mobile (iOS) the sorting of View All Work Order Line Items In the Work Order Overview is not working as per settings

Mobile , Platform , Field Service

FSL Mobile (iOS) the sorting of View All Work Order Line Items In the Work Order Overview is not working as per settings

In Review ·Reported By 3 ·Updated 2 days ago

Field Service Lightning Android app - Community User Chatter Posts do not post

Mobile , Field Service

Some of our customers have reported that when Community users create Chatter Posts in the Field Service Lightning Mobile app, the Chatter posts are logged in the Pending Actions queue and never get posted. Observe the visibility defaults to "Internal Only." This issue does not occur when the visibility...

In Review ·Reported By 0 ·Updated 2 days ago

Field Service Lightning Mobile app Work Order Line Item is blank

Mobile , Field Service

In the Field Service Lightning (FSL) mobile app, some customers have reported that when the Work Order Line Item related list has no records, it will display a blank screen for the Overview section. Salesforce Engineering is aware of this issue and plans to address this in a future release of the...

In Review ·Reported By 1 ·Updated 3 days ago

Cannot sort columns on custom Service Appointment lists in Dispatcher Console.

Field Service

Cannot sort columns on custom Service Appointment lists in Dispatcher Console.

In Review ·Reported By 0 ·Updated 3 days ago

Cannot toggle value of 'Show service appointments not associated with a territory' in Dispatcher Console

Field Service

Cannot toggle value of 'Show service appointments not associated with a territory' in Dispatcher Console.

In Review ·Reported By 5 ·Updated 8 days ago

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