Known Issues · Field Service

NullPointerException when dispatching a Service Appointment assigned to Service Crew

Field Service

NullPointerException when dispatching a Service Appointment assigned to Service Crew and 'Send appointment notifications on dispatch' is enabled under Field Service Mobile Settings in Setup.

Scheduled - Summer '19 Patch 15.0 ·Reported By 1 ·Updated Yesterday

"Record Type" field is not available in Filter List view for multiple Field Service Lightning objects

Field Service , Listviews

The "Record Type" field is not available for filters within list views for multiple Field Service Lightning Objects. To date, impacted objects include (but are not limited to): -Service Resources -Service Appointment -Service Territory -Work Order -Work Order Line Item -Product Required -Work...

Scheduled - Winter '20 ·Reported By 0 ·Updated Yesterday

iOS 12 FSL Mobile app crashing

Field Service

Some customers have reported that after upgrading to iOS 12, the Salesforce FSL Mobile app version 4.0.2 crashes when trying to access the Service Appointment list view. Salesforce Engineering is made aware of this issue and is working to troubleshoot and resolve this as quickly as possible. Suggestion:...

In Review ·Reported By 16 ·Updated 4 days ago

FSL mobile UI on iOS, Work-order, "Schedule to -username-" button on "Candidates" become blank on iOS devices. (Salesforce app and Mobile Safari)

Mobile , Field Service

FSL mobile UI on iOS, Work-order, "Schedule to -username-" button on "Candidates" become blank on iOS devices. (Salesforce app and Mobile Safari)

Fixed in version 220 ·Reported By 7 ·Updated 4 days ago

Field Service Lightning app (iOS ) v6.0:"24-Hour Time" is not shown on Non-English LANG/LOCALE

Mobile , Field Service

This is Field Service Lightning iOS app v6.0 issue. When non-English Language OR non-US Locale is set in iOS device and set to "24-Hour Time", the scheduled time of service appointment shows "12-Hour Time" without AM/PM.

In Review ·Reported By 2 ·Updated 4 days ago

Lightning Exerience: Error encountered when filtering on Service Appointment's 'Work Type' field

Field Service , Listviews

Service Appointment List view created in Lightning Experience with any filter on "Work Type" gives message "This list view isn't available in Lightning Experience. To see this list view, use Salesforce Classic or switch to another list view." and shows Filters as "Locked Filters" after saving. If you...

Scheduled - Winter '20 ·Reported By 0 ·Updated 4 days ago

Display text hyperlink URL's are not working in the FSL Mobile App

Mobile , Field Service

FSL mobile flow's created through the new Flow Builder that have display text elements with hyperlink urls are not rendering the links properly. The links are unclickable and do not correctly redirect to their specified source. Flows created from the Cloud Flow Designer are working fine. - Expected...

In Review ·Reported By 6 ·Updated 5 days ago

Static Resources images do not display in the Fields Service Lightning Mobile app

Mobile , Field Service

Some of our customers have reported that when viewing the Background image on the Profile tab of the Field Service Lightning Mobile app, the custom image does not display and instead uses the default image. This issue occurs only for users without the "view Setup and Configuration" setting enabled...

In Review ·Reported By 4 ·Updated 5 days ago

Duplicate Product Item Transactions created if user sets received to TRUE and process updates Product Transfer record

Field Service

Duplicate Product Item Transactions created if user sets received to TRUE and process/workflow/trigger updates Product Transfer record.

In Review ·Reported By 0 ·Updated 6 days ago

FSL Mobile App not correctly priming all required object offline and giving error "The internet connection appears to be offline"

Mobile , Flow , Field Service

Flows invoked via Quick Actions are not loading in offline mode. When they tried to load they are getting below error message: "The internet connection appears to be offline." from FSL iOS (5.2.0).

In Review ·Reported By 16 ·Updated 8 days ago

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