Known Issues · Field Service

Field Service Lightning Community Login page throws an Error in Winter '19

Communities , Field Service

Some customers have reported that when loading a custom Communities Builder Login page in Winter '19 for the Field Service Lightning Mobile app, the page will not load and error out with an Internal Server error. The error will read: "Error: Insufficient Privileges" This issue will also affect...

In Review ·Reported By 7 ·Updated 10 days ago

Criteria Based Sharing Rule not evaluating on custom object if update is triggered by DML on Location object in presence of sharing rule on Location

Apex , Sharing , Field Service

Criteria based sharing rules on a custom object don't recalculate when Location has a criteria based sharing rule and the DML on Location and custom object happen in the same transaction.

In Review ·Reported By 1 ·Updated 17 days ago

Custom validation rule is not working correctly on Service Appointment record

Field Service

In Field Service Lightning, when auto creating Service Appointment record from Work Order record, if custom validation rule is set on Service Appointment record, validation error occurs on Service Appointment record and cannot auto create the record.

In Review ·Reported By 1 ·Updated 17 days ago

Services may 'jump' to different areas of the Gantt when users click on them

Service , Field Service

Services may 'jump' to different areas of the Gantt when users click on them sometimes.

In Review ·Reported By 5 ·Updated 19 days ago

Static Resources images do not display in the Fields Service Lightning Mobile app

Mobile , Field Service

Some of our customers have reported that when viewing the Background image on the Profile tab of the Field Service Lightning Mobile app, the custom image does not display and instead uses the default image. This issue occurs only for users without the "view Setup and Configuration" setting enabled...

In Review ·Reported By 0 ·Updated 20 days ago

Auto Dispatch dispatches Service Appointments in unselected territories

Field Service

The Auto Dispatch job will dispatch Service Appointments for resources who are not members of the selected territories in the Effective Territories section when Enable Drip Feed is unchecked.

In Review ·Reported By 1 ·Updated 21 days ago

Service Report Templates display text in a misaligned way

Mobile , Field Service

Some customers have reported that text fields are misaligned on the Service Report page. The text on the left is not aligned with the text on the right. This issue occurs only in the Field Service Lightning mobile app. Salesforce Engineering is aware of this and this issue is slated to be addressed...

In Review ·Reported By 0 ·Updated 26 days ago

Service Appointments are not displayed in Dispatcher Console Custom Filtered List View

Field Service

Service Appointments that meet the Criteria of a Dispatcher Console Custom Filtered List View are not displayed in the list. The Earliest Start Permitted and Due Date fields fall within the horizon.

In Review ·Reported By 1 ·Updated 27 days ago

Dispatch Automator - When drip-feed is disabled, all locations services are being dispatched

Field Service

if the the drip feed feature is disabled, there is no consideration on the selected territories applied whatsoever.

In Review ·Reported By 0 ·Updated 27 days ago

Permission sets updated when using Guided Setup even when "Auto Update of FSL Permission Sets" is disabled

Field Service

When using Guided Setup from Field Service Settings the permission sets for the package are updated automatically. This is expected behavior. However when the feature "Auto Update of FSL Permission Sets" is disabled it still updates permission sets.

In Review ·Reported By 0 ·Updated 27 days ago

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