Known Issues · Field Service

Field Service Lightning - Mobile Flow, look-up resource pulling expired record data from cache.

Flow , Field Service

It has been observed, in some cases the Field Service Lightning Mobile app will return older cached record information. Even after specified "cache record data time-out" has passed.

In Review ·Reported By 44 ·Updated 3 days ago

Characters for some languages within the Rich Text field are not displayed in the generated Service Report PDF in Classic

Field Service

PDF generated from the Service Report does not render the foreign characters within the Rich Text field.

In Review ·Reported By 0 ·Updated 4 days ago

Date and DateTime Flow Variables Off by -1 Day in Field Service Lightning Mobile App

Mobile , Flow , Field Service

When using certain system variables in a Flow that determine the current Date or DateTime (for example, Flow.CurrentDate), the value is off by 1 day in the mobile Field Service Lightning app. On desktop the Flow prints out the correct value, while on mobile it prints out the day before. - Actual...

In Review ·Reported By 5 ·Updated 5 days ago

Field Service Lightning Mobile app - Picklist values cannot be de-selected.

Mobile , Field Service

Starting in FSL 5.0 mobile app, Picklist values are now displayed as Radio Buttons. After this change, users are now unable to unselect / de-select the picklist values. This is something that Salesforce Engineering is aware of and working to correct.

In Review ·Reported By 5 ·Updated 5 days ago

Summer'19 - Field Service Lightning - Field Label or Field Value that do not contain spaces and have a large number of characters will be interrupted

Field Service

In Summer'19, Field Label or Field Value that do not contain spaces and have a large number of characters will be interrupted.

No Fix ·Reported By 2 ·Updated 6 days ago

Field Service Lightning Service Report header overlaps the body of the report

Field Service

When FSL users generate a service report, they may notice the header merges with the body of the report, which results in the image covering some of the text. This can happen when the report is generated from either a desktop browser or the FSL mobile app. The issue occurs when you are creating...

No Fix ·Reported By 0 ·Updated 6 days ago

Sort Order for related lists are not consistent with web

Mobile , Field Service

Related list on Field Service mobile are not always consistant with whats on fullsite. This happens shows on both Android and iOS

In Review ·Reported By 7 ·Updated 7 days ago

Failure while editing Operating Hours(FSL Managed package VF pages) in Lightning Community when exposed via Menu item type

VisualForce , Communities , Field Service

On lightning community (Using Navigation Menu item type as "Salesforce object ) and when trying to access the VF pages from managed package (Ex: Operating Hours), Customers will receive an error by clicking the GUI Page not available (Ex: vf023_CalendarEditor -"page not available")

Scheduled - Winter '20 Patch 14.0 ·Reported By 0 ·Updated 10 days ago

Facing issue with the Field Service Settings tab within the Field Service Admin application

Field Service , Winter 20

Non-System Admin profile with the FSL Admin permission set not able to access the Health Check Section on Field Service Settings tab within the Field Service Admin application. Users will not be able to access the Health Check page and sometimes the application loads on Lightning and the user clicks...

In Review ·Reported By 6 ·Updated 11 days ago

"Service appointment count" field is not available in reports

Field Service

"Service appointment count" field is not available in reports.

In Review ·Reported By 4 ·Updated 11 days ago

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