Salesforce Known Issues

Known Issues · Field Service

FSL app (iOS only) - Service Appointment shows a day later than the actual scheduled day on Schedule Tab

Mobile , Field Service

If an FSL mobile app user leaves the app open for a day, backgrounding the app overnight, and then brings the app to foreground the next, the Service Appointments are not displaying as expected. This means you could see appointments from yesterday showing up as today's appointments.

In Review ·Reported By 4 ·Updated Today

Non Admin User unable to edit Scheduled Times of the Service Appointment created from Lightning Scheduler

Field Service

Non Admin User is unable to edit the Service Appointment created through the Lightning Scheduler when Event Management Pref is enabled

In Review ·Reported By 8 ·Updated 3 days ago

Field Service Lightning Mobile app - Picklist values cannot be de-selected.

Mobile , Field Service

Starting in FSL 5.0 mobile app, Picklist values are now displayed as Radio Buttons. After this change, users are now unable to unselect / de-select the picklist values. This is something that Salesforce Engineering is aware of and working to correct.

In Review ·Reported By 8 ·Updated 3 days ago

Numeric field is left-aligned in Service Report Template if it's the last column in the table

Field Service

Numeric field is left-aligned in Service Report Template if it's the last column in the table.

In Review ·Reported By 1 ·Updated 3 days ago

Scheduling Multi Day Events Ignores Service Resources Already Scheduled All Day Appointments

Lightning , Field Service

If a service resource has an all day appointment on their schedule and you attempt to use the scheduler to schedule a multi day appointment the scheduler will recommend the day prior to the all day work appointment as a 100/100 match even though it will create an overlap and conflict of resources.

In Review ·Reported By 0 ·Updated 3 days ago

FSL App (Android) shows Master record type/page layout when creating time sheet entries

Mobile , Field Service

In FSL app (Android), new Time Sheet Entries always uses the Master record type and assigned page layout instead of the default record type/page layout as assigned by profile.

In Review ·Reported By 0 ·Updated 3 days ago

FSL App (iOS) shows Master record type/page layout when creating time sheet entries

Mobile , Field Service

In FSL app (iOS), new Time Sheet Entries always uses the Master record type and assigned page layout instead of the default record type/page layout as assigned by profile.

In Review ·Reported By 0 ·Updated 3 days ago

Cannot Export/Import [Field Service Mobile Flow] if customer sets Field Service Mobile Flow with Translation Workbench.

Flow , Field Service

If you try to the translations which have been applied to elements of a Field Service Mobile flow you will not see them in export file.

Scheduled - Summer '20 ·Reported By 13 ·Updated 4 days ago

FSL Mobile app - iOS - Not able to use dismiss keyboard while editing long text area field

Mobile , Lightning , Field Service

In FSL iOS Mobile app, not able to use long text area field as the last field of the flow. If there are multiple lines of text entered in long text area field and clicking on return button on keyboard takes the cursor to next line and does not show the "Next" button of the flow. If there is no blank...

In Review ·Reported By 1 ·Updated 4 days ago

Users may not see all fields on a Work Order Line Item record in FSL app on initial load

Mobile , Field Service

Users may not see all fields on a Work Order Line Item record or its related records (i.e. Assets) on initial load of the app.

In Review ·Reported By 0 ·Updated 4 days ago

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