Salesforce Known Issues

Known Issues · Field Service

Criteria Based Sharing Rule not evaluating on custom object if update is triggered by DML on Location object in presence of sharing rule on Location

Apex , Sharing , Field Service

Criteria based sharing rules on a custom object don't recalculate when Location has a criteria based sharing rule and the DML on Location and custom object happen in the same transaction.

In Review ·Reported By 2 ·Updated 3 days ago

Service Appointments are not displayed in Dispatcher Console Custom Filtered List View

Field Service

Service Appointments that meet the Criteria of a Dispatcher Console Custom Filtered List View are not displayed in the list. The Earliest Start Permitted and Due Date fields fall within the horizon.

In Review ·Reported By 3 ·Updated 4 days ago

Slow page load times observed on Field Service Lightning mobile app

Service , Field Service

Some of our customers have reported that the Field Service Lightning app takes an extremely long time to load in slow network conditions. This is something that our Engineering team is aware of and is working to optimize and resolve.

In Review ·Reported By 2 ·Updated 5 days ago

FSL mobile UI on iOS, Work-order, "Schedule to -username-" button on "Candidates" become blank on iOS devices. (Salesforce app and Mobile Safari)

Mobile , Field Service

FSL mobile UI on iOS, Work-order, "Schedule to -username-" button on "Candidates" become blank on iOS devices. (Salesforce app and Mobile Safari)

In Review ·Reported By 7 ·Updated 6 days ago

Text in Service Report Footer is cut-off when the text is large

Field Service

Text in Service Report Footer is cut-off when the text is large

No Fix ·Reported By 1 ·Updated 6 days ago

Field Service mobile Dark-on-dark text in dark mode when viewing knowledge articles.

Mobile , Field Service

Field Service mobile Dark-on-dark text in dark mode when viewing knowledge articles. If the UI is set to dark mode, then viewing articles is bad.

No Fix in version MobileFieldService.iOS-v4.0.0 ·Reported By 1 ·Updated 7 days ago

Field Service Lightning Android app - Work Orders take an extended period of time to load

Mobile , Field Service

Some customers have reported that Service Appointments/Work Orders can take several minutes to load in the Field Service Lightning mobile app. This issue typically occurs when Mobile devices are connected to a slower Mobile cellular connection. Salesforce Engineering is aware of this issue and...

In Review ·Reported By 0 ·Updated 7 days ago

Field Service Lightning Mobile app In-App notification counter incorrect

Mobile , Field Service

Some customers have reported that the Field Service Lightning (FSL) Mobile app, in-app notification ticker is incorrect. This occurs only in the iOS app (since that in-app notification section only exists in the iOS app). When users receive new notifications, this section of the app does not always update....

No Fix ·Reported By 0 ·Updated 7 days ago

FSL Mobile App not correctly priming all required object offline and giving error "The internet connection appears to be offline"

Mobile , Flow , Field Service

Flows invoked via Quick Actions are not loading in offline mode. When they tried to load they are getting below error message: "The internet connection appears to be offline." from FSL iOS (5.2.0).

In Review ·Reported By 7 ·Updated 11 days ago

Contact and Location fields on Maintenance Plan cannot be referenced from criteria in processes on Work Order

Field Service

Contact and Location fields on Maintenance Plan cannot be referenced from criteria in processes/workflows on Work Order.

Scheduled - Winter '20 ·Reported By 0 ·Updated 11 days ago

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