Known Issues · Field Service

New!iOS 12 FSL Mobile app crashing

Field Service

Some customers have reported that after upgrading to iOS 12, the Salesforce FSL Mobile app version 4.0.2 crashes when trying to access the Service Appointment list view. Salesforce Engineering is made aware of this issue and is working to troubleshoot and resolve this as quickly as possible. Suggestion:...

In Review ·Reported By 3 ·Updated Today

Service Report Template Related List Properties filter error: "Error: Invalid filter values." for picklist values that have commas

Field Service

When filtering the Field Service Lightning Service Report Template Related List Properties values the error: "Invalid filter values. Check that your values are valid and separated by commas. Valid checkbox field values are True and False." can be thrown. This error should be thrown only when not...

In Review ·Reported By 0 ·Updated 8 days ago

Field Service Lightning 'Change Status' Action does not work when selecting 'Completed' value

Mobile , Field Service

Some of our customers have reported that when users are selecting the 'Change Status' Action on the Service Object, (whether that's in Desktop OR Mobile app) and choosing the Completed Value, the action does not update the record as intended. **NOTE** This occurs only in the Summer '16 Managed...

In Review ·Reported By 1 ·Updated 12 days ago

FSL Mobile: Update Quick Action Pre-defined value does not work correctly on Android

Mobile , Field Service

FSL Mobile: Update Quick Action Pre-defined value does not work correctly on Android

In Review ·Reported By 8 ·Updated 13 days ago

Service Appointments are not displayed in Dispatcher Console Custom Filtered List View

Field Service

Service Appointments that meet the Criteria of a Dispatcher Console Custom Filtered List View are not displayed in the list. The Earliest Start Permitted and Due Date fields fall within the horizon.

In Review ·Reported By 1 ·Updated 20 days ago

Custom validation rule is not working correctly on Service Appointment record

Field Service

In Field Service Lightning, when auto creating Service Appointment record from Work Order record, if custom validation rule is set on Service Appointment record, validation error occurs on Service Appointment record and cannot auto create the record.

In Review ·Reported By 1 ·Updated 22 days ago

Live Updates - When there are no SAs on the Org, the OWD sharing of SAs is considered public

Field Service

When there are no SAs on the Org, the OWD sharing of SAs is considered public

No Fix ·Reported By 0 ·Updated 2018-08-06

Lightning Experience - when cloning a SA the Complex work VF will crash

Field Service

When cloning/editing a service in lightning, a new window is opened, this causes an exception in the Complex Work VF.

In Review ·Reported By 0 ·Updated 2018-08-02

Parenting service contract to another service contract is returning Internal Server Error

Field Service

Users see error when trying to parent a contract record with other specific contract records. This does not happen with all contract records. R&D is working on resolving parent contract records where root ID's are null.

Release In Progress - Winter '19 ·Reported By 1 ·Updated 2018-07-24

Resource Calendar - Scheduled MDW's in yearly view are only highlighted by the first and the last day

Field Service

The resource calendar on yearly view will highlight Multiday services only on their start day and end day, the expected view will be showing their entire duration in yearly view. The expected behaviour can be seen in the same VF under montly view.

In Review ·Reported By 0 ·Updated 2018-07-20

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