Salesforce Known Issues

Known Issues · Field Service

FSL for iOS version 5.0 missing Date Picker on Schedule Tab

Mobile , Field Service

Some customers may notice the date picker is missing after updating to version 5.0 of the FSL app on iOS despite having the Scheduled Start field in the filter criteria for the list view.

In Review ·Reported By 10 ·Updated Today

Services may 'jump' to different areas of the Gantt when users click on them

Service , Field Service

Services may 'jump' to different areas of the Gantt when users click on them sometimes.

In Review ·Reported By 8 ·Updated Yesterday

New!Field Service Lightning Mobile iOS v5.0.0, Japanese character autocomplete does not work for certain fields.

Mobile , Field Service

When typing "SA" into a normal text field (inventory search bar for example), the characters stay highlighted and combine into a single character which can be selected using the autocomplete bar. However on certain filed, like text-area, type "SA", after the first character "S" is typed, the highlight...

In Review ·Reported By 3 ·Updated Today

Not able to update Service Appointment if parent Work order's Work type is updated through process builder in same transaction

Field Service

If the Work Type field on a parent Work Order of a Service Appointment is updated through a process in the same transaction that updates the Service Appointment an error is displayed. This error occurred when the flow tried to update records: UNKNOWN_EXCEPTION: Because this service appointment’s parent...

In Review ·Reported By 3 ·Updated Yesterday

Field Service Lightning Community Login page throws an Error in Winter '19

Communities , Field Service

Some customers have reported that when loading a custom Communities Builder Login page in Winter '19 for the Field Service Lightning Mobile app, the page will not load and error out with an Internal Server error. The error will read: "Error: Insufficient Privileges" This issue will also affect...

In Review ·Reported By 10 ·Updated 2 days ago

New!Tapping on FSL Android Version type turns on Android OS Developer mode

Mobile , Service , Field Service

Some customers have reported that when tapping on the Field Service Lightning Android app version several times, it enables the Developer Mode on the Android device. Salesforce Engineering is aware of this issue and is working to resolve this as soon as possible.

In Review ·Reported By 0 ·Updated Today

Service Report Template Related List Properties filter error: "Error: Invalid filter values." for picklist values that have commas

Field Service

When filtering the Field Service Lightning Service Report Template Related List Properties values the error: "Invalid filter values. Check that your values are valid and separated by commas. Valid checkbox field values are True and False." can be thrown. This error should be thrown only when not...

In Review ·Reported By 0 ·Updated Yesterday

Field Service Lightning Android app 'Get Driving Directions' are incorrect

Mobile , Service , Field Service

Some of our customers have reported that when using the 'Driving Directions' action from the List View in Field Service Lightning Mobile for Android, the wrong directions are provided to the user. The directions provided are the Latitude and Longitude, and not the actual address (the Lat/Long will be...

In Review ·Reported By 2 ·Updated 3 days ago

FSL Mobile: Update Quick Action Pre-defined value does not work correctly on Android

Mobile , Field Service

FSL Mobile: Update Quick Action Pre-defined value does not work correctly on Android

In Review ·Reported By 10 ·Updated 7 days ago

Customers are seeing CPU limit errors if platform encryption is enabled for person account

Apex , Field Service

Customers are seeing CPU limit errors if platform encryption is enabled for person account.

Fixed - Spring '19 Patch 5.1 ·Reported By 0 ·Updated 7 days ago

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