Known Issues · Email Clients

Lightning for Outlook: "An add-on for this website failed to run. Check the security settings" error appears when a record is loaded in Outlook

Email Clients , Outlook , Summer 17 , Lightning

Customers who embed a Pardot component into the detail page of a Contact (or any other object) record may experience following error in the Lighting for Outlook app. when logged on Outlook desktop client like Outlook 2013 or 2016. "An add-on for this website failed to run. Check the security settings...

In Review ·Reported By 35 ·Updated Yesterday

Salesforce for Outlook generates a script error at login

Email Clients

Authenticating a new user or changing and re-authenticating an existing user from the Settings link in Salesforce for Outlook can generate a script error when the login panel loads

No Fix ·Reported By 27 ·Updated Today

Japanese and Korean character entry not working properly after a line-break in Email Publisher body

Performance , Service , Email Clients

Japanese and Korean character entry into the “Body” text area of a Send Email does not work properly following a line break. Note: This only occurs in Chrome

In Review ·Reported By 14 ·Updated Yesterday

Lightning for Outlook association icon behaves unexpectedly during Event composition in OWA

Email Clients

When creating events in the Calendar in OWA the Lightning for Outlook icon displays unpredictably being visible sometimes and not others.

Scheduled - Summer '18 ·Reported By 1 ·Updated Yesterday

New!Inbox - Create Record errors out if page layout has a picklist field with pre defined value

Email Clients , User Interface , Spring 18

Inbox - Create Record errors out if page layout has a picklist field with pre defined (default) value.

In Review ·Reported By 0 ·Updated Yesterday

Allow/Deny error in Chrome with Lightning for Gmail

Email Clients

With My Domains activated with the setting "Prevent login from https://login.salesforce.com" closing Chrome and relaunching Chrome can show the prompt Allow/Deny that cannot be cleared

In Review ·Reported By 4 ·Updated 2 days ago

Lightning Sync - Contact sync creating duplicates in Outlook

Email Clients , Outlook , Lightning

Lightning Sync might end up creating duplicate contacts in Outlook if an org meets the following criteria: 1. First time syncing contacts (Salesforce to Exchange) 2. Large number of contacts in Salesforce org (e.g. 20k plus)

In Review ·Reported By 3 ·Updated 2 days ago

Lightning Sync - Changing start time of O365 synced event causes some attendees update to wrong time

Email Clients

We create an event in Lightning Experience with contact attendees that correspond to gmail or yahoo email addresses. When we sync and update the start time from the organizer's Exchange/O365 calendar, the times for the google/yahoo/possibly other email service attendees will get changed to [starttime...

In Review ·Reported By 3 ·Updated 3 days ago

LFO - Error thrown during authentication:"Try again,or contact your administrator and mention we couldn't validate the Exchange identity token"

Email Clients , Outlook

When trying to authenticate Lightning for Outlook on Office365, User receives error: "We encountered a problem. Try again, or contact your administrator and mention we couldn't validate the Exchange identity token." NOTE: This error only occurs on Germany Cloud hosted (DE Hosted) Office365 from 'Telekom...

In Review ·Reported By 5 ·Updated 6 days ago

Inbox Change Meeting Owner fails to locate the Calendar Delegator using Exchange/O365

Email Clients

Changing meeting owner using Insert Availability with Inbox fails to identify the writable calendars for the user completing the action.

Fixed - Spring '18 Patch 7.0 ·Reported By 8 ·Updated 7 days ago

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