Salesforce Known Issues

Known Issues · Email Clients

Users on macOS Catalina 10.15.2 cannot authenticate with the Outlook Integration app

Email Clients , Outlook , Lightning

The macOS Catalina 10.15.2 update may have included changes to the underlying WebKit control used in Outlook for Mac. There seem to be restrictions with nested 3rd party iframes reading cookies that are already set. This change has led to an issue where users on this version of macOS cannot log in to...

In Review ·Reported By 346 ·Updated Today

When sending an Email via quick action, an error appears when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets

Email Clients

hen sending an Email via quick action, the error "Error on parameter record: java://sfdc.uisdk.connect.api.output.RecordRepresentation" can be seen when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets an empty list for the ccIds fields of the email message. -...

In Review ·Reported By 6 ·Updated Today

Feature Request: Add functionality to manually expire email attachment links in Lightning Experience

Content and Files , Email Clients , User Interface , Lightning

Note: This is currently classified as a Feature Request or work item that is the Salesforce internal equivalent of an Idea on the IdeaExchange. Please consider creating or promoting an Idea for this so that we may see this feature added with a future release. Existing documentation: Guidelines...

In Review ·Reported By 2 ·Updated Today

New!Lightning Sync - Sometimes Chatter contacts sync even if they don’t meet additional object or field filter criteria added by the Admin

Email Clients , Outlook , Einstein Activity Capture

On Lightning Sync configurations, Salesforce admins can define sync settings for contacts or events. The behavior of the Sync contacts users follow in Chatter setting is different depending on the other data set settings selected. - When admins select the option Sync: All Contacts, contacts users...

In Review ·Reported By 0 ·Updated Today

New!Lightning Sync - Modification to events in Salesforce do not sync to Outlook or Gmail if attendees are present

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, Exchange always wins conflict resolution might override changes made in Salesforce...

In Review ·Reported By 0 ·Updated Yesterday

Lightning Experience email templates are not available when the related entity type is 'Campaign Member'

Email Clients

A Lightning Experience email template with the related entity type 'Campaign Member' cannot be selected when sending an email.

Fixed ·Reported By 0 ·Updated 4 days ago

Lightning Case Email Action: Inserting HTML/Custom templates pops up a warning modal ""Inserting this template will overwrite your email..."

Email Clients

In Winter '20 release whenever users try to insert an HTML or Custom email template on case email composer a warning modal pops up as "Inserting this template will overwrite your email, do you want to proceed?" even with blank email body.

Fixed - Winter '20 Patch 9.6 ·Reported By 39 ·Updated 5 days ago

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at...

Activities , Platform , Email Clients , Lightning

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at Row:1:Column:145 No such column 'null' on entity 'EmailMessage'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field...

In Review ·Reported By 15 ·Updated 6 days ago

Send Through External Email Services via Office 365 - Error During Send Email Action with Attachment > 3MB

Email Clients

With the following Organization Setup/Configuration: - Send Through External Email Services enabled for Office 365 - Email Attachments setting (Setup | Email Administration | Email Attachments): "Include as attachment up to Salesforce email size limit or as links if more" When a user sending...

In Review ·Reported By 27 ·Updated 7 days ago

Issue with IsInboxTermsOfUseAccepted FROM SalesforceIqUser sObject type 'SalesforceIqUser' is not supported where EAC and Inbox are enabled

Apex , Chatter , Email Clients , Einstein Activity Capture

In Standard Users where Einstein Activity Capture and Inbox is enabled but the user does not have permission sets for either Inbox or Einstein Activity Capture, there is a scenario where calling Messaging.sendEmail is failing with the error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted...

Release In Progress - Spring '20 Patch 4.4 ·Reported By 15 ·Updated 7 days ago

1 to 10 of 85 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.