Known Issues · Email Clients

Salesforce for Outlook generates a script error at login

Email Clients

Authenticating a new user or changing and re-authenticating an existing user from the Settings link in Salesforce for Outlook can generate a script error when the login panel loads

Release In Progress - Summer '18 ·Reported By 186 ·Updated Yesterday

Lightning Sync: Unable to Update Events in Lightning Experience with Invitees that have Responded

Email Clients , Outlook

In a Salesforce Organization using Lightning Sync with OAuth 2.0 server connection. When attempting to update an Event that was created in Lightning Experience which contains invitees that have responded, a similar error will be returned: "We couldn't update or create your event because the statuses...

In Review ·Reported By 26 ·Updated Yesterday

Lightning Experience - Recently Used Templates feature not reliably showing recent templates

Email Clients , Spring 18 , Lightning

The new Recently Used Templates feature in Lightning Experience that allows users to pick a template from the last 5 templates used, does not seem to keep a good track of the recently used templates when ending emails from cases.

In Review ·Reported By 10 ·Updated Yesterday

Lightning Sync - Exchange/Outlook events added using Lightning for Outlook do not sync in Salesforce to Exchange/Outlook direction

Email Clients , Outlook

Using Lightning Sync event configuration selective sync or "Events users select" setting, the events added to Salesforce using Lightning for Outlook do not sync back to Outlook after changes in Salesforce.

In Review ·Reported By 9 ·Updated Yesterday

Lightning for Outlook: Sandbox login selector does not work on Outlook Web Access (OWA)

Email Clients , Outlook

Switching login environment to sandbox on Lightning for Outlook (LFO) on older implementations of OWA (Exchange 2013 on-premise, and possibly Exchange 2016 on-premise) returns a blank page. This is due to sandbox url routing issue on older OWA versions.

Release In Progress - Summer '18 Patch 6.0 ·Reported By 13 ·Updated 2 days ago

Lightning for Outlook - Side Panel returns error indicating storage issue

Email Clients

In some use cases and local environments during heavy load. Lightning for Outlook users with Microsoft Outlook (client), may come across an error message in the Side Panel indicating that there is a storage issue. The error may look similar to the following: -------------------------------------------------- Sorry...

In Review ·Reported By 0 ·Updated 2 days ago

Salesforce Inbox - Inbox addin/extension pulls outdated/incorrect Third Party profile information for Contact/User.

Email Clients , Outlook

Customers using the Contact Cards feature in Inbox [Link: https://help.salesforce.com/articleView?id=inbox_client_view_contact_cards.htm&type=5] may experience an issue where the contact information gathered by Inbox is incorrect or outdated. We see someone else's profile from Linkedin/Twitter is pulled...

No Fix ·Reported By 0 ·Updated 2 days ago

With Rich Text Editor enabled: Inline image broken from Case Email Action in lightning if the email have both inline image and attachment.

Platform , Email Clients , Outlook , Lightning

With Rich Text Editor enabled: Inline image broken from Case Email Action in lightning if the email have both inline image and attachment.

In Review ·Reported By 25 ·Updated 6 days ago

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 9 ·Updated 6 days ago

Summer '18: Cloning Classic email templates results in blank/empty templates

Email Clients , Summer 18

The feature that allow email template cloning in Classic does not copy the template HTML body into the new, cloned template

Fixed ·Reported By 7 ·Updated 6 days ago

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