Known Issues · Email Clients

Lightning for Outlook: "An add-on for this website failed to run. Check the security settings" error appears when a record is loaded in Outlook

Email Clients , Outlook , Summer 17 , Lightning

Customers who embed a Pardot component into the detail page of a Contact (or any other object) record may experience following error in the Lighting for Outlook app. when logged on Outlook desktop client like Outlook 2013 or 2016. "An add-on for this website failed to run. Check the security settings...

In Review ·Reported By 14 ·Updated Yesterday

Activities and Emails displaying previous day when viewed through LEX Activity Timeline

Activities , Email Clients , Outlook , Lightning

When viewing Activities or Emails through the Activity Timeline using Lightning Experience (LEX), they will display as the previous day or Yesterday when the User Timezone is set in 'GMT+' (GMT being the cut-off time). For example: If User Timezone = (GMT+08:00) Singapore Time (Asia/Singapore), then...

Scheduled - Spring '18 ·Reported By 20 ·Updated 2 days ago

Mass Email - List Email feature failing: "null" error

Email Clients

For some Organizations, when attempting to send a List Email in Lightning Experience, after submitting the email to send, a similar error response email is returned: ------------------------------------------------------------------------ List email "<Name of list email here>" failed. The system...

Scheduled - Winter '18 Patch 17.0 ·Reported By 19 ·Updated 2 days ago

Email delay with 454 4.4.4 [internal] no MX or A for domain / 421 4.4.0 [internal] no MXs for this domain could be reached at this time

Email Clients , Messaging

Some customers reported that they are having problems looking up DNS records from servers within our datacenters. That is causing significant email delays and disruptions to our clients operations Email logs show below errors: 421 4.4.0 [internal] no MXs for this domain could be reached at this...

In Review ·Reported By 11 ·Updated Yesterday

New!Lightning for Gmail & Lightning for Outlook: "ClientLibrary has not been registered" after adding report chart to page layout

Email Clients , Outlook , Summer 17

After adding a report chart component to a page layout, Lightning for Gmail and Lightning for Outlook will display the error message "This page has an error. You might just need to refresh it. [Assertion failed!: AuraClientService.loadClientLibrary(): ClientLibrary has not been registered: eclairng...

In Review ·Reported By 0 ·Updated Today

Salesforce for Outlook - ".msi Installer" link is not working for French Language.

Email Clients , Outlook , User Interface

When trying to click on ".msi Installer" link on both Lightning Experience and Classic (Aloha) UI's, it doesn't prompt the user to download SFO installation zip file, only when the User's personal language is 'François' (French).

In Review ·Reported By 1 ·Updated 2 days ago

Lightning for Outlook: Sandbox login selector does not work on Outlook Web Access (OWA)

Email Clients , Outlook

Switching login environment to sandbox on Lightning for Outlook (LFO) on older implementations of OWA (Exchange 2013 on-premise, and possibly Exchange 2016 on-premise) returns a blank page. This is due to sandbox url routing issue on older OWA versions.

In Review ·Reported By 0 ·Updated 2 days ago

Lightning Sync: Unable to Update Events in Lightning Experience with Invitees that have Responded

Email Clients , Outlook

In a Salesforce Organization using Lightning Sync with OAuth 2.0 server connection. When attempting to update an Event that was created in Lightning Experience which contains invitees that have responded, a similar error will be returned: "We couldn't update or create your event because the statuses...

In Review ·Reported By 7 ·Updated 6 days ago

All London Data Center instances (CS81/EU1/EU3): Email Logs failed with error “We can’t deliver your logs because of an Error.Try searching again.”

Email Clients , Messaging

All LON Data Center instances (CS81/EU1/EU3): Email Logs failed with error “We can’t deliver your logs because of an Error.Try searching again.”

In Review ·Reported By 5 ·Updated 6 days ago

LFO - Error thrown during authentication:"Try again,or contact your administrator and mention we couldn't validate the Exchange identity token"

Email Clients , Outlook

When trying to authenticate Lightning for Outlook on Office365, User receives error: "We encountered a problem. Try again, or contact your administrator and mention we couldn't validate the Exchange identity token." NOTE: This error only occurs on Germany Cloud hosted (DE Hosted) Office365 from 'Telekom...

In Review ·Reported By 1 ·Updated 7 days ago

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