Known Issues · Email Clients

Email server is unavailable when logging email - JWT 401 Unauthorized error

Email Clients , Outlook

Lightning for Outlook is intermittently not able to connect to Exchange when logging email. The error is: “Hmm. The email server is unavailable. Try again later.” Sometimes the email can be logged if they try again.

In Review ·Reported By 84 ·Updated Yesterday

Attendee invitations are cancelled for some users when using Lightning sync

Activities , Email Clients

When syncing bidirectionally using Lightning sync for Exchange and Google some users invited to a synced event may receive a cancellation notification

Release In Progress - Winter '19 Patch 15.6 ·Reported By 74 ·Updated Today

Errors Occur When Dragging-and-Dropping Files in Email Publisher Using Chrome in Lightning Experience

Activities , Email Clients , User Interface

When users attempt to drag-and-drop files into an email publisher in Lightning Experience using the latest version of Chrome, version 70, an error will appear and users will be unable to attach the file.

Fixed - Winter '19 Patch 14.5 ·Reported By 77 ·Updated 3 days ago

Send Through External Email Services: Some Office 365 users unable to authenticate if Multifactor Authentication is enabled in Office 365

Email Clients

If an Office 365 user that has Multi-factor Authentication (MFA) enabled in O365 attempts to authenticate via the "Send Through External Email Services" they might be routed back to Salesforce and still be presented with the Login button for "Send Through External Email Services" Update: This issue...

Scheduled - Spring '19 ·Reported By 15 ·Updated 2 days ago

Salesforce Inbox - Insert Availability feature doesn’t return user's Calendar information

Email Clients , Outlook

Insert Availability feature doesn’t return some of the Calendar information using Office365 (some events are missing).

In Review ·Reported By 2 ·Updated Today

Using the function "Copy text from HTML version" with the HTML email editor modifies html formating

Sales and Marketing , Email Clients

When creating or editing HTML email templates the copied text version of the email template can inherit unpredictable line spacing

No Fix ·Reported By 2 ·Updated 2 days ago

Line width in letterhead not rendering correctly in emails sent

Email Clients , Messaging , Winter 17

Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.

In Review ·Reported By 19 ·Updated 3 days ago

Inconsistent Required field validation on EmailTemplate between UI and API.

Email Clients

Field validation is inconsistent between API and UI, specifically "subject" and "encoding" are not required fields in the API.

No Fix ·Reported By 0 ·Updated 2 days ago

Doc Fix: Community feed "Enable Email Notifications for Case Posts" only works for Case Contacts who are Portal/Community Users

Chatter , Service , Email Clients , Communities

Current documentation indicates, "When someone makes an externally visible post on a case, all case contacts are notified by email. They can comment on the post by replying to the email." Reference: Community Case Feed Considerations

Fixed - Winter '19 Patch 15.0 ·Reported By 1 ·Updated 3 days ago

Deliverability settings page is not visible in Lightning if profile does not have Customize Application and Modify all Data perm enabled

Platform , Email Clients , Lightning

Deliverability settings page is not visible in Lightning if profile does not have Customize Application and Modify all Data perm enabled.

Fixed - Winter '19 Patch 15.0 ·Reported By 0 ·Updated 3 days ago

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