Known Issues · Email Clients

Using Message Queue to handle Email 2 Case process

Email Clients

When using Email2Case, the integration can get UNABLE_TO_LOCK_ROW. This can happen if there is data skew for the same parent of Case, and long running query that causes high DB time. This issue is not a bug. R&D will build a feature re-process if locking occur.

Scheduled - Winter '20 ·Reported By 86 ·Updated Yesterday

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 11 ·Updated Yesterday

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at...

Activities , Platform , Email Clients , Lightning

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at Row:1:Column:145 No such column 'null' on entity 'EmailMessage'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field...

In Review ·Reported By 7 ·Updated 2 days ago

Contact merge fields are not working in lightning when using Classic Email Templates. They do work in classic.

Platform , Email Clients , Lightning , Salesforce CPQ (Configure-Price-Quote)

Contact merge fields are not working in lightning when using Classic Email Templates. They do work in classic.

In Review ·Reported By 2 ·Updated 2 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 15 ·Updated 5 days ago

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 27 ·Updated 7 days ago

Lightning sync: deleting recurring Event series in Outlook/Exchange doesn’t delete the series in Salesforce

Email Clients

If recurring events are created in Salesforce or Outlook with attendees that are users in Salesforce and the Activities permission ‘Allow Users to Relate Multiple Contacts to Tasks and Events’ is activated recurring Event series deleted in Outlook/Exchange will not delete the corresponding Event series...

Release In Progress - Summer '19 Patch 17.0 ·Reported By 4 ·Updated 12 days ago

Outlook Integration for Mac - Log Event button persistently grayed out

Email Clients , Outlook

When attempting utilize the 'Log Event' feature within Outlook Integration for Mac, users will run into a grayed out 'Log Event' button. Resource for details around adding Events to Salesforce vis Outlook Integration: https://help.salesforce.com/articleView?id=000315641&type=1&mode=1 **Note** Microsoft...

In Review ·Reported By 12 ·Updated 13 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 9 ·Updated 13 days ago

LFO/G: Adding recipient contain (non-ASCII) characters getting Error: [Unable to get property 'length' of undefined or null reference]

Activities , Email Clients

With LFO sidepanel, Adding any recipient contain (non-ASCII) characters in contact names are getting an error. Sorry to interrupt This page has an error. You might just need to refresh it. Action failed: clients:inviteeAddRowStencil$controller$clickEventMember [Unable to get property 'length'...

Scheduled - Winter '20 ·Reported By 6 ·Updated 19 days ago

1 to 10 of 84 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.