Salesforce Known Issues

Known Issues · Email Clients

Using Message Queue to handle Email 2 Case process

Email Clients

When using Email2Case, the integration can get UNABLE_TO_LOCK_ROW. This can happen if there is data skew for the same parent of Case, and long running query that causes high DB time. This issue is not a bug. R&D will build a feature re-process if locking occur.

In Review ·Reported By 57 ·Updated 3 days ago

No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses

Email Clients , Messaging

When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter:,

In Review ·Reported By 14 ·Updated 2 days ago

Lightning Sync: Automatically relating attendees to event series fails for some users

Email Clients

If you're a Lightning Sync user and your admin has enabled the activity setting "Allow users to relate multiple contacts to events and tasks" and the Lightning Sync setting "Automatically relate Exchange events to Salesforce records" for you, your attendees aren't automatically related to event series...

Scheduled - Summer '19 ·Reported By 1 ·Updated 2 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 3 ·Updated 3 days ago

Email Services: Existing Email services failing to process emails after Spring 19

Email Clients

Existing Email services after the Spring 19 update are failing to process emails. Currently we believe that the issue has to do with decoding the token in the email address, but we're not yet sure whether it's just a configuration issue or whether it's caused by the different encryption libraries used...

In Review ·Reported By 1 ·Updated 3 days ago

Lightning Experience: Case Email Message Status field does not update to Replied/Forwarded and remains as Read/Sent

Email Clients , Lightning

In Lightning, EmailMessage record shows Status as Read/Sent when an inbound/outbound record is replied to or forwarded. This is an issue because when the EmailMessage is replied to the Status should change to "Replied" and when it is forwarded the Status should change to "Forwarded". The issue occurs...

In Review ·Reported By 7 ·Updated 5 days ago

Internal Server Error messages on EAC and Inbox setup screens

Email Clients , Einstein Activity Capture

When navigating into either EAC Email Insights or Inbox Activity Storage, admins are presented with error messages similar to the following: An internal server error has occurred Error ID: 266192071-59955 (-1235117597) An internal server error has occurred Error ID: 400858449-111582 (-807577526...

In Review ·Reported By 4 ·Updated 5 days ago

Lightning Experience Attendees: Unable to find users in Attendee lookup search

Email Clients

Under specific scenarios, users can not be found when performing an attendee lookup search if Chatter is not enabled for the Org.

Release In Progress - Spring '19 Patch 9.0 ·Reported By 3 ·Updated 5 days ago

"Approval Step Comments" are not captured in a workflow/process builder email alert

Email Clients

As per below document, it looks like this should work: It says - Except for {!ApprovalRequest.Comments}, approval merge fields named {!ApprovalRequest.field_name} in email templates return values only in...

No Fix ·Reported By 1 ·Updated 6 days ago

For Einstein Activity Capture user, Inbox Chrome created email in Task/Activity lost line breaks

Activities , Email Clients

For EAC User + Inbox on Chrome, plane text email in Task/Activity loses line breaks. Issue can be observed for EAC user + Plain Text email.

In Review ·Reported By 1 ·Updated 6 days ago

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