Known Issues · Email Clients
When using Email2Case, the integration can get UNABLE_TO_LOCK_ROW. This can happen if there is data skew for the same parent of Case, and long running query that causes high DB time. This issue is not a bug. R&D will build a feature re-process if locking occur.
In Review ·Reported By 59 ·Updated 3 days ago
For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...
In Review ·Reported By 8 ·Updated 3 days ago
Users utilizing the new Outlook Integration with Inbox features may experience the "Your session expired" error message when switching between emails they may also be prompted for login when they switch between different emails in Outlook.
In Review ·Reported By 7 ·Updated 3 days ago
Internal Server Error when try to Connect Your Email and Calendar to Salesforce from Email | Einstein Activity Capture | Settings
Scheduled - Summer '19 Patch 2.0 ·Reported By 1 ·Updated 4 days ago
When modifying the end time of an event in Google or Exchange that has been synced, EAC Event Sync will not update the event end date in Salesforce.
In Review ·Reported By 0 ·Updated 4 days ago
If an org enables Bounce Management or Email Security Compliance or "Compliance BCC Email", senders receive emails notifying them if their emails bounced. Emails are returned to the sender for both “hard” bounces, such as an incorrect address, and “soft” bounces, such as a full mailbox or an auto-response...
Scheduled - Summer '19 ·Reported By 56 ·Updated 5 days ago
Cannot send email with Auto Bcc standing address corresponding to a User with (Data protection and privacy + Enforce email privacy)
Scheduled - Summer '19 ·Reported By 6 ·Updated 6 days ago
For EAC User + Inbox on Chrome, plane text email in Task/Activity loses line breaks. Issue can be observed for EAC user + Plain Text email.
In Review ·Reported By 1 ·Updated 6 days ago
In Lightning, EmailMessage record shows Status as Read/Sent when an inbound/outbound record is replied to or forwarded. This is an issue because when the EmailMessage is replied to the Status should change to "Replied" and when it is forwarded the Status should change to "Forwarded". The issue occurs...
In Review ·Reported By 10 ·Updated 7 days ago
Width defined for the top, middle, and/or bottom lines in a letterhead are not displayed correctly in the email received. Email clients will display the lines either too thick or not at all.
In Review ·Reported By 25 ·Updated 10 days ago
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