Known Issues · Email Clients

Email server is unavailable when logging email

Email Clients , Outlook

Lightning for Outlook is intermittently not able to connect to Exchange when logging email. The error is: “Hmm. The email server is unavailable. Try again later.” Sometimes the email can be logged if they try again.

In Review ·Reported By 37 ·Updated Yesterday

Lightning Sync - Contact sync creating duplicates in Outlook

Email Clients , Outlook , Lightning

Lightning Sync might end up creating duplicate contacts in Outlook if an org meets the following criteria: 1. First time syncing contacts (Salesforce to Exchange) 2. Large number of contacts in Salesforce org (e.g. 20k plus)

In Review ·Reported By 37 ·Updated Yesterday

Lightning Sync Event Relations from Event created in SFDC get removed after Sync for Orgs with Beta "Bi-direction event syncing feature enabled"

Activities , Platform , Email Clients , Outlook , Winter 19

Winter 19 orgs only: Lightning Sync Event Relations from Event created in SFDC get removed after Sync for Orgs with Beta "Bi-direction event syncing feature enabled"

In Review ·Reported By 9 ·Updated Today

Lightning Experience Attendees: Unable to find users in Attendee lookup search

Email Clients

Under specific scenarios, users can not be found when performing an attendee lookup search if Chatter is not enabled for the Org.

In Review ·Reported By 1 ·Updated Yesterday

New!Bounce Management – Bounce Alert Indicator remains persistent on the Email field even if the Email address is updated

Email Clients

Contact and Lead EmailBouncedReason does not get reset. Bounce Alert indicator does not remove from the Email field on the record (even after updating the Email address).

No Fix - Winter '19 Patch 8.0 ·Reported By 0 ·Updated Yesterday

Inbox: email “reply” in the new Gmail UI doesn’t add the complete thread of the email to Salesforce

Email Clients

Replying to an email containing multiple threads in the existing body using the Inbox Chrome Add in fails to add the previous email details in the body of the Activity created in Salesforce.  Only details typed into the compose window in Gmail are in the record created in Salesforce.

No Fix ·Reported By 3 ·Updated 2 days ago

Lightning for Gmail: Attachments are not logged with emails in Summer'18

Email Clients , Summer 18 , Lightning

Lightning for Gmail in Summer'18: Composing a new email with attachment and then associating it to a Salesforce record (contact) results in email logging without the attachment.

Fixed - Winter '19 ·Reported By 21 ·Updated 4 days ago

Lightning for Outlook/Gmail - Related lookup search fails to load for the first time with "Log Email" action

Email Clients , Outlook , Lightning

Related lookup search fails to load for the first time with "Log Email" action.

Fixed - Winter '19 ·Reported By 12 ·Updated 4 days ago

Lightning Sync not syncing Contacts users follow in Chatter

Email Clients

Contacts that users follow in Chatter are not syncing to Exchange/Google. Users may be in a Lightning Sync Configuration that has a Data Set that includes the syncing of Contacts that users follow in Chatter. Users may notice that the Contacts sync based the Ownership, Object and Field filters but...

Fixed - Winter '19 Patch 2.0 ·Reported By 6 ·Updated 4 days ago

Lightning for Outlook fails to connect after MyDomain value is changed

Email Clients

If the My Domain value in Salesforce is changed Lightning for Outlook will no longer be able to connect.

Fixed - Winter '19 ·Reported By 3 ·Updated 4 days ago

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