Salesforce Known Issues

Known Issues · Email Clients

Error message 'We can’t execute the API because the parent record isn’t selected' while clicking on Reply/Reply All/Forward under Case Feed.

Activities , Platform , Service , Email Clients , Service Cloud Console

In the console app,The error message 'We can’t execute the API because the parent record isn’t selected' is observed on clicking on Reply/Reply All/Forward under Case Feed.

In Review ·Reported By 4 ·Updated Today

Contact Sync Process should not create S->X (Salesforce to Exchange) transaction if the current user is not syncing contacts

Platform , Email Clients , Outlook

Contact Sync Process doesn't check if the current user belongs to a sync config which has contacts sync enabled, it creates an S->X (Salesforce to Exchange) transaction for all inserts/updates/deletes on contact object For any user in the organization a batch update such as Pardot will cause excessive...

In Review ·Reported By 4 ·Updated Today

Salesforce Outlook Integration - Outlook desktop client freezes due to memory leak

Email Clients , Outlook

Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...

In Review ·Reported By 8 ·Updated 3 days ago

Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce

Email Clients , Einstein Activity Capture

Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.

In Review ·Reported By 1 ·Updated 3 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Scheduled - Summer '20 ·Reported By 12 ·Updated 4 days ago

Outlook/Gmail Integration: Unable to assign a task record to Queue and gets an error: 1781002294

Email Clients

Unable to assign tasks to Queue from Outlook/Gmail Integrations. An error appears with Error ID: 490256515-4264 (1781002294). Note 1: Error code '1781002294' within the brackets remains the same for all Orgs while the other code differs from Org to Org. Note 2: Assigning Tasks to Queues in lightning...

In Review ·Reported By 1 ·Updated 10 days ago

Lightning for Outlook/Gmail: Failing to navigate to chatter feed in case of a Group Mention notification from the notification bell

Email Clients , Outlook

Using Gmail or Outlook Integration, when the user clicked the notification for chatter group mention from bell icon on Salesforce panel in Gmail/Outlook, the following error would occur and the user could not see any information. ------ Looks like there's a problem. INVALID_TYPE:sObject type...

Scheduled - Summer '20 ·Reported By 4 ·Updated 11 days ago

Instructions to 'Reply to this email with the word "mute"' shouldn't be included in community chatter group email notifications

Chatter , Email Clients , Communities

In Chatter notification emails that are received when people are commenting on a post in a group, it shows the following line at the bottom of the message: "Are notifications about this post getting annoying? Reply to this email with the word " mute "." This is incorrect and it's not currently...

No Fix ·Reported By 8 ·Updated 12 days ago

Inbox - recipient selecting best time for an event gets the error "There was an error with your request. Try again later."

Email Clients

When a recipient selects an available time for a meeting in an Email sent using Outlook Integration or Gmail Integration the result is an error: "There was an error with your request. Try again later."

In Review ·Reported By 20 ·Updated 13 days ago

When sending an Email via quick action, an error appears when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets

Email Clients

hen sending an Email via quick action, the error "Error on parameter record: java://sfdc.uisdk.connect.api.output.RecordRepresentation" can be seen when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets an empty list for the ccIds fields of the email message. -...

In Review ·Reported By 11 ·Updated 14 days ago

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