Known Issues · Email Clients

Using Message Queue to handle Email 2 Case process

Email Clients

When using Email2Case, the integration can get UNABLE_TO_LOCK_ROW. This can happen if there is data skew for the same parent of Case, and long running query that causes high DB time. This issue is not a bug. R&D will build a feature re-process if locking occur.

In Review ·Reported By 68 ·Updated Yesterday

For Email-to-Case between Salesforce orgs, reply emails fail to associate with existing case due to missing ref Ids

Email Clients , Lightning

From LEX Case email quick action, reply emails to the service address of a foreign org does not associate to the existing case in the org and creates a new case instead

In Review ·Reported By 13 ·Updated Yesterday

Email author shows a limit of 10mb for attachments on outbound emails

Email Clients

The file cannot be larger than 10MB is shown when adding attachments to outbound emails.

In Review ·Reported By 12 ·Updated Yesterday

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 9 ·Updated Yesterday

LFO/G: Adding recipient contain (non-ASCII) characters getting Error: [Unable to get property 'length' of undefined or null reference]

Activities , Email Clients

With LFO sidepanel, Adding any recipient contain (non-ASCII) characters in contact names are getting an error. Sorry to interrupt This page has an error. You might just need to refresh it. Action failed: clients:inviteeAddRowStencil$controller$clickEventMember [Unable to get property 'length'...

Scheduled - Winter '20 ·Reported By 2 ·Updated Yesterday

Outlook Integration for Mac - Log Event button persistently grayed out

Email Clients , Outlook

When attempting utilize the 'Log Event' feature within Outlook Integration for Mac, users will run into a grayed out 'Log Event' button. Resource for details around adding Events to Salesforce vis Outlook Integration: https://help.salesforce.com/articleView?id=000315641&type=1&mode=1

In Review ·Reported By 8 ·Updated 2 days ago

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Lightning for Outlook (LFO) with composing a new email by using send and add emails

In Review ·Reported By 8 ·Updated 2 days ago

Clicking on an email address in Lightning launches the default mail application & opens a new tab in Google Chrome

Email Clients , Outlook , Lightning , Summer 19

In the Summer '19 release users can select which email composer should open when they click an email address in Salesforce. If the "Default email application" option is selected, then clicking on an email address in Salesforce will launch the default email application and also open a new tab in the browser. Note:...

Fixed - Summer '19 Patch 10.1 ·Reported By 88 ·Updated 6 days ago

Bounce email does not contain any information

Email Clients , Outlook , Summer 19

In Summer '19, the bounce back message received by the sender is blank and does not contain any details.

Fixed - Summer '19 Patch 10.1 ·Reported By 32 ·Updated 6 days ago

Link URL displayed as 'undefined' when we double-click to open the Link URL pop-up and cancel

Email Clients , Lightning

Link URL displayed as 'undefined' when we double-click to open the Link URL pop-up and cancel, and reopen the same.

In Review ·Reported By 7 ·Updated 7 days ago

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