Known Issues · Email Clients

Recurring events gets updated frequently resulting in duplicate email notifications - Lightning Sync customer

Activities , Email Clients , Messaging , Outlook

Users reporting receiving multiple copies of the same Outlook invitation. In some cases, these events have been modified and that triggered the invites to be sent out every 15 minutes and in other cases, meetings have not been modified but users still receive many copies of these invites in their in...

In Review ·Reported By 62 ·Updated Today

Copy/Pasted HTML tables lose formatting in the Lightning Email Composer

Email Clients , Lightning , Winter 20

The new feature that should allow users to add spreadsheet tables to emails without losing styles does not actually preserve the style

In Review ·Reported By 19 ·Updated Today

Users see a banner saying "Einstein Activity Capture was Enabled" when go to the EAC settings page and click "Get Started" button.

Email Clients

Users see a banner saying "Einstein Activity Capture was Enabled" when go to the EAC settings page and click "Get Started" button.

Scheduled - Spring '20 ·Reported By 15 ·Updated Today

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 14 ·Updated Yesterday

'Data Protection Privacy' and "You're restricted from sending email ..."

Email Clients

When 'Data Protection Privacy and Enforce Email Privacy Settings' is enabled the error "You're restricted from sending email to at least one of the recipients" can display when sending an email to a Contact if the current users email address is populated in the BCC field.

In Review ·Reported By 0 ·Updated Yesterday

Instructions to 'Reply to this email with the word "mute"' shouldn't be included in community chatter group email notifications

Chatter , Email Clients , Communities

In Chatter notification emails that are received when people are commenting on a post in a group, it shows the following line at the bottom of the message: "Are notifications about this post getting annoying? Reply to this email with the word " mute "." This is incorrect and it's not currently...

In Review ·Reported By 8 ·Updated 4 days ago

List email canceled by User when list view filter contains single quote character

Email Clients

List email may be cancelled when the list view filter contains single quotes

In Review ·Reported By 0 ·Updated 4 days ago

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at...

Activities , Platform , Email Clients , Lightning

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at Row:1:Column:145 No such column 'null' on entity 'EmailMessage'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field...

In Review ·Reported By 10 ·Updated 5 days ago

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 38 ·Updated 6 days ago

Intermittent Issue with attachments missing from the email added by Lightning for Gmail

Email Clients

When an email with an attachment is added to a record in Salesforce, the attachment is missing from some of the emails. This is an intermittent issue.

Release In Progress - Winter '20 Patch 13.0 ·Reported By 4 ·Updated 8 days ago

1 to 10 of 83 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.