Known Issues · Einstein Bots
Einstein Bots is intermittently showing Error: No agent is available message
In Review ·Reported By 27 ·Updated 2 days ago
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”
In Review ·Reported By 18 ·Updated 2 days ago
Some customers may have observed that they see the following error when attempting to deploy(Validate) their Change set containing an Einstein Bot versions. API Name Type Line Column Error Message XYZ.v1 Bot Version 1658 45 Invalid target dialog reference: Dialog_Name The Winter '20 release...
Scheduled - Winter '20 Patch 7.0 ·Reported By 0 ·Updated 3 days ago
In Google Chrome, with the zoom set to 110% and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and down. If you have enough...
In Review ·Reported By 1 ·Updated 9 days ago
When creating a dialog for your Einstein Bot, you can enabled dialog intents for this which will include intent sets for this specific dialog. If these dialogs with dialog intent are deleted, they will still display in the bot training drop down.
Fixed - Winter '20 ·Reported By 0 ·Updated 15 days ago
When Einstein Bot is associated with Snap-ins, after chat is initiated, if the page is refreshed, snap-ins header displays the static name "Bot" instead of original Bot name.
In Review ·Reported By 3 ·Updated 19 days ago
This issue surfaced during the agent to agent transfer 1) when a chat is transferred from bot to agent to another agent a.the parent case is created using a Bot action
No Fix ·Reported By 1 ·Updated 2019-08-21
SUMMARY: When using a chat bot that has dialogs or choices with very long values, those values will be truncated to 40 characters when interacting with those chat bots via normal chat buttons. However, when using those chat bots in snap-ins, those long values are wrapped instead of truncated. -...
In Review ·Reported By 0 ·Updated 2019-07-31
Customers who use Chatbots for their chat functionality may notice that duplicate cases are being created from a chat prior to their customer even talking with the bot.
In Review ·Reported By 3 ·Updated 2019-07-24
When attempting to train a bot, admins are seeing an Internal Server Error that includes the messaging " java.lang.IllegalStateException: Duplicate key [Insert Dialog]"
Fixed - Summer '19 ·Reported By 5 ·Updated 2019-06-15
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