Known Issues · Einstein Bots
In Summer '19 environments, Admins may encounter an error when trying to build out a model for their Einstein Bots. There is no clear way to get around the error.
Scheduled - Summer '19 Patch 6.0 ·Reported By 10 ·Updated Today
When utilizing the Queue Position Feature of Snap-Ins and also using Bots in tandem, the Queue Position may not display when there is a transfer to an a Queue.
Fixed - Summer '19 ·Reported By 4 ·Updated 16 days ago
Click on smart link for non-english articles takes you to logout page. The issue is reproducible when logged in as guest user.
Fixed - Summer '19 Patch 2.0 ·Reported By 1 ·Updated 16 days ago
When attempting to train a bot, admins are seeing an Internal Server Error that includes the messaging " java.lang.IllegalStateException: Duplicate key [Insert Dialog]"
Release In Progress - Summer '19 ·Reported By 5 ·Updated 2019-04-13
When Einstein Bot is associated with Snap-ins, after chat is initiated, if the page is refreshed, snap-ins header displays the static name "Bot" instead of original Bot name.
No Fix ·Reported By 0 ·Updated 2019-03-19
Editing or creating Entities in Einstein Bot Builder using non-English user language throws following error and cannot save. [Error] No enum constant com.sforce.soap.tooling.wsc.MlSlotClassExtractionType.XXX
Fixed - Spring '19 Patch 5.0 ·Reported By 2 ·Updated 2019-02-09
Analytics , Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses , Einstein Analytics - Data Integration , Einstein Analytics - Mobile , Einstein Analytics - Templated Apps , Einstein Bots , Einstein Discovery , Einstein Platform Services
Einstein Analytics : Two date filters are getting passed to the linked dashboard as external filters even though there is only one date global filter on the original dashboard. And as a result it is causing the destination dashboard to error out with "Invalid Date Range" error. - Actual Result : Target...
In Review ·Reported By 0 ·Updated 2018-12-10
Intermittently, customers are experiencing strange Bot behavior in their Sandbox. Bots are either failing training (Build Model on Overview page) when they are meeting all of the prerequisites or the Bot will not connect to a Live Agent Session when there is an Agent available and it meets the conditions...
Fixed - Winter '19 Patch 12.0 ·Reported By 2 ·Updated 2018-11-10
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.