Salesforce Known Issues

Known Issues · Einstein Bots

Summer '19 Environments receiving error when building out Model for Einstein Bots

Service Cloud Console , Einstein Bots

In Summer '19 environments, Admins may encounter an error when trying to build out a model for their Einstein Bots. There is no clear way to get around the error.

Scheduled - Summer '19 Patch 6.0 ·Reported By 10 ·Updated Today

Queue Positions not showing after transferring Snap-Ins Chat from Bot to a Queue

Live Agent , Service Cloud Console , Omni-Channel , Einstein Bots

When utilizing the Queue Position Feature of Snap-Ins and also using Bots in tandem, the Queue Position may not display when there is a transfer to an a Queue.

Fixed - Summer '19 ·Reported By 4 ·Updated 16 days ago

Issue with Smart Link in a 'non-English' article when logged in as Guest User

Knowledge , Communities , Einstein Bots

Click on smart link for non-english articles takes you to logout page. The issue is reproducible when logged in as guest user.

Fixed - Summer '19 Patch 2.0 ·Reported By 1 ·Updated 16 days ago

Einstein Bot faces Internal Server Error when training a bot "java.lang.IllegalStateException: Duplicate key [Insert Dialog]"

Service , Einstein Bots

When attempting to train a bot, admins are seeing an Internal Server Error that includes the messaging " java.lang.IllegalStateException: Duplicate key [Insert Dialog]"

Release In Progress - Summer '19 ·Reported By 5 ·Updated 2019-04-13

Name of the chat bot not rendered when page is refreshed.

Einstein Bots

When Einstein Bot is associated with Snap-ins, after chat is initiated, if the page is refreshed, snap-ins header displays the static name "Bot" instead of original Bot name.

No Fix ·Reported By 0 ·Updated 2019-03-19

Cannot edit or create Entities in Einstein Bot Builder using non-English user language.

Einstein Bots

Editing or creating Entities in Einstein Bot Builder using non-English user language throws following error and cannot save. [Error] No enum constant com.sforce.soap.tooling.wsc.MlSlotClassExtractionType.XXX

Fixed - Spring '19 Patch 5.0 ·Reported By 2 ·Updated 2019-02-09

Destination dashboard erroring out with "Invalid Date Range" error due to two external filter passed from source Dashboard

Analytics , Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses , Einstein Analytics - Data Integration , Einstein Analytics - Mobile , Einstein Analytics - Templated Apps , Einstein Bots , Einstein Discovery , Einstein Platform Services

Einstein Analytics : Two date filters are getting passed to the linked dashboard as external filters even though there is only one date global filter on the original dashboard. And as a result it is causing the destination dashboard to error out with "Invalid Date Range" error. - Actual Result : Target...

In Review ·Reported By 0 ·Updated 2018-12-10

Sandbox Only: Bots training fails or Bots won't connect to Live Agent Session

Einstein Bots

Intermittently, customers are experiencing strange Bot behavior in their Sandbox. Bots are either failing training (Build Model on Overview page) when they are meeting all of the prerequisites or the Bot will not connect to a Live Agent Session when there is an Agent available and it meets the conditions...

Fixed - Winter '19 Patch 12.0 ·Reported By 2 ·Updated 2018-11-10

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