Known Issues · Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”
In Review ·Reported By 63 ·Updated 5 days ago
Chatbotavatar image is not being displayed for the first time of chat. If we end the chat and in the same browser session, if we initiate a chat again then we are able to see the chatbot image.
Release In Progress - Spring '20 Patch 12.0 ·Reported By 6 ·Updated 5 days ago
In Google Chrome, with the zoom set to anything other than 100%, and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and...
In Review ·Reported By 13 ·Updated 7 days ago
We have observed that when executing a bot-to-bot transfer, the options menu for the initial bot is displayed in the Chat interface and does not update after the transfer has completed.
Scheduled - Summer '20 ·Reported By 20 ·Updated 11 days ago
When Bot A transfer to Bot B, Bot B does not show hyperlinks properly. A hyperlink is not set for the URL in the message transferred by Rule Action.
In Review ·Reported By 1 ·Updated 11 days ago
Einstein Bots is intermittently showing Error: No agent is available message
In Review ·Reported By 46 ·Updated 18 days ago
Using Skills based routing in tandem with Einstein Chatbots will lead to behavior in which sessions currently with a bot can be accepted by an agent.
No Fix ·Reported By 0 ·Updated 24 days ago
The Bots Analytics Studio gives admins a way to sort through much data in minimal time. Currently if a chat is started with a chatbot and then successfully transferred to an agent, viewing this event via the Bots Analytics Studio may not display a Transfer Type and will still display as null.
In Review ·Reported By 0 ·Updated 25 days ago
The Bots Performance Dashboard is designed to give real time data on active bots within an org. Due to an issue with the Spring '20 Release, no information is currently populating in this dashboard.
Release In Progress - Spring '20 Patch 12.0 ·Reported By 6 ·Updated 27 days ago
attachedRecords is null when using End Chat rule action (happens in legacy and snap-ins window).
In Review ·Reported By 3 ·Updated 2020-02-19
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