Salesforce Known Issues

Known Issues · Einstein Bots

Einstein Bots intermittently returning Error: No agent is available

Einstein Bots

Einstein Bots is intermittently showing Error: No agent is available message

In Review ·Reported By 39 ·Updated 4 days ago

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”

In Review ·Reported By 38 ·Updated 5 days ago

Bots Analytics Studio displaying null results in Transfer Type field when a successful transfer occurred

Service Cloud Console , Einstein Bots

The Bots Analytics Studio gives admins a way to sort through much data in minimal time. Currently if a chat is started with a chatbot and then successfully transferred to an agent, viewing this event via the Bots Analytics Studio may not display a Transfer Type and will still display as null.

In Review ·Reported By 0 ·Updated 6 days ago

Chat window scrolls up/down rapidly in Chrome with zoom

Live Agent , User Interface , Communities , Omni-Channel , Einstein Bots

In Google Chrome, with the zoom set to anything other than 100%, and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and...

In Review ·Reported By 9 ·Updated 7 days ago

attachedRecords is null when using End Chat rule action

Live Agent , Einstein Bots

attachedRecords is null when using End Chat rule action (happens in legacy and snap-ins window).

In Review ·Reported By 2 ·Updated 8 days ago

Chatbotavatar image doesn't load on first instance of chat on a fresh browser

Einstein Bots

Chatbotavatar image is not being displayed for the first time of chat. If we end the chat and in the same browser session, if we initiate a chat again then we are able to see the chatbot image.

In Review ·Reported By 3 ·Updated 12 days ago

Setting chatbot avatar image in embedded service code, but not setting the agent avatar image causes the agent to have same avatar image as chatbot

Live Agent , Einstein Bots

Setting the chatbot avatar image in embedded service code, but not setting the agent avatar image in code or additional branding setup, causes the agent to have same avatar image as chatbot

Fixed - Spring '20 Patch 1.0 ·Reported By 2 ·Updated 23 days ago

Name of the chat bot not rendered when page is refreshed.

Einstein Bots

When Einstein Bot is associated with Snap-ins, after chat is initiated, if the page is refreshed, snap-ins header displays the static name "Bot" instead of original Bot name.

In Review ·Reported By 6 ·Updated 26 days ago

Bot Training displaying as blank instead of populating data

Service Cloud Console , Einstein Bots

Einstein bots can have the option to learn from conversations through specific dialogs. This information will populate in the Bot Training area of the bot setup.

Fixed - Winter '20 Patch 13.0 ·Reported By 2 ·Updated 2019-12-06

Bot Builder - Dialog Intent Appexchange button throws error "Action failed"

Einstein Bots

In Winter '20 the following error can be encountered when clicking on the Appexchange button from the Dialog Intent page. Action failed: builder_service_chatbots:intentExtensionsCard$controller$doNavigateToAppExchange [Cannot read property 'links' of undefined] Failing descriptor: {builder_servi...

In Review ·Reported By 0 ·Updated 2019-11-22

1 to 10 of 23 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.