Known Issues · Einstein Bots

Einstein Bots intermittently returning Error: No agent is available

Einstein Bots

Einstein Bots is intermittently showing Error: No agent is available message

In Review ·Reported By 35 ·Updated Today

Bot Training displaying as blank instead of populating data

Service Cloud Console , Einstein Bots

Einstein bots can have the option to learn from conversations through specific dialogs. This information will populate in the Bot Training area of the bot setup.

Release In Progress - Winter '20 Patch 13.0 ·Reported By 2 ·Updated 6 days ago

Chat window scrolls up/down rapidly in Chrome with zoom

Live Agent , User Interface , Communities , Omni-Channel , Einstein Bots

In Google Chrome, with the zoom set to 110% and the Display Settings scaling set to 100%, the Chat window in Community jumps up and down after scrolling down part way. Actual Result: After scrolling down just enough to hide the Chat header, the scroll starts jumping up and down. If you have enough...

In Review ·Reported By 3 ·Updated 7 days ago

Name of the chat bot not rendered when page is refreshed.

Einstein Bots

When Einstein Bot is associated with Snap-ins, after chat is initiated, if the page is refreshed, snap-ins header displays the static name "Bot" instead of original Bot name.

In Review ·Reported By 5 ·Updated 18 days ago

Setting chatbot avatar image in embedded service code, but not setting the agent avatar image causes the agent to have same avatar image as chatbot

Live Agent , Einstein Bots

Setting the chatbot avatar image in embedded service code, but not setting the agent avatar image in code or additional branding setup, causes the agent to have same avatar image as chatbot

In Review ·Reported By 2 ·Updated 19 days ago

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting”

No Fix ·Reported By 37 ·Updated 2019-10-09

Unable to enable/re-enable Bots when it's toggled Off

Einstein Bots , Winter 20

When Einstein Bots is toggled off, Admins are getting an error when trying to toggle it back On. Error: Something went wrong. Admins are unable to turn Bots back on. This looks to only impact Winter '20 Orgs

Fixed - Winter '20 Patch 8.0 ·Reported By 0 ·Updated 2019-10-09

Duplicate cases being created when chat is closed before Chatbot is engaged

Live Agent , Service Cloud Console , Omni-Channel , Einstein Bots

Customers who use Chatbots for their chat functionality may notice that duplicate cases are being created from a chat prior to their customer even talking with the bot.

Fixed ·Reported By 3 ·Updated 2019-10-07

Invalid target dialog reference error when deploying Einstein Bot Version.

Eclipse IDE , Change Sets , Einstein Bots , Winter 20

Some customers may have observed that they see the following error when attempting to deploy(Validate) their Change set containing an Einstein Bot versions. API Name Type Line Column Error Message XYZ.v1 Bot Version 1658 45 Invalid target dialog reference: Dialog_Name The Winter '20 release...

Fixed - Winter '20 Patch 7.0 ·Reported By 0 ·Updated 2019-09-29

Deleted dialogs with dialog intent enabled are still displaying via the bot training intent drop down

Service Cloud Console , Einstein Bots

When creating a dialog for your Einstein Bot, you can enabled dialog intents for this which will include intent sets for this specific dialog. If these dialogs with dialog intent are deleted, they will still display in the bot training drop down.

Fixed - Winter '20 ·Reported By 0 ·Updated 2019-09-07

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