Salesforce Known Issues

Known Issues · Einstein Activity Capture

EAC Settings option not available under Setup menu

Einstein Activity Capture

The EAC Settings options under the Setup menu is not available so admins cannot enable EAC

Release In Progress - Spring '19 Patch 14.0 ·Reported By 2 ·Updated 6 days ago

Einstein Activity Capture - Incorrect data source (email account) server type

Einstein Activity Capture

Orgs having a situation where Einstein Activity Capture data source (email account) types are incorrectly marked as Office365 instead of Exchange (or vice versa).

Fixed - Spring '19 Patch 11.0 ·Reported By 0 ·Updated 19 days ago

Einstein Activity Capture - Analytics - "Activities" Dataflow or Data Sync (Events) may fail with "MALFORMED_QUERY"

Einstein Activity Capture

A known issue is causing "Activities" Dataflow and Data Sync (Events) to fail with the following error message: MALFORMED_QUERY: Semi join sub-selects are only allowed at the top level WHERE expressions and not in nested WHERE expressions.

Fixed - Spring '19 Patch 10.0 ·Reported By 18 ·Updated 27 days ago

Spring '19: EAC cannot be enabled in sandbox; splash screen is displayed instead

Sandbox , Einstein Activity Capture , Spring 19

Clicking on "Settings" for EAC or "Setup Assistant" for Inbox brings up a splash screen asking customers to contact Salesforce Support

Fixed - Spring '19 Patch 10.0 ·Reported By 10 ·Updated 27 days ago

Analytics - Einstein Activity Capture emails may not be reflected in Activities App

Einstein Activity Capture

Emails captured using the Einstein Activity Capture feature may not be reflected in the Activities dashboard in Analytics Studio.

Fixed - Spring '19 ·Reported By 1 ·Updated 28 days ago

Internal Server Error messages on EAC and Inbox setup screens

Email Clients , Einstein Activity Capture

When navigating into either EAC Email Insights or Inbox Activity Storage, admins are presented with error messages similar to the following: An internal server error has occurred Error ID: 266192071-59955 (-1235117597) An internal server error has occurred Error ID: 400858449-111582 (-807577526...

In Review ·Reported By 4 ·Updated 2019-02-12

Deployment is taking longer time when Einstein Activity Capture is enabled

Metadata , Change Sets , Einstein Activity Capture

Deployment can take longer time if an org has Einstein Activity Capture enabled and there are changes being made to permissionset , PermissionSetAssigments and users.

Scheduled - Summer '19 ·Reported By 1 ·Updated 2019-02-08

Destination dashboard erroring out with "Invalid Date Range" error due to two external filter passed from source Dashboard

Analytics , Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses , Einstein Analytics - Data Integration , Einstein Analytics - Mobile , Einstein Analytics - Templated Apps , Einstein Bots , Einstein Discovery , Einstein Platform Services

Einstein Analytics : Two date filters are getting passed to the linked dashboard as external filters even though there is only one date global filter on the original dashboard. And as a result it is causing the destination dashboard to error out with "Invalid Date Range" error. - Actual Result : Target...

In Review ·Reported By 0 ·Updated 2018-12-10

Inbox Einstein Activity Capture + Google calendar, "All-Day-Event" displaying as previous in Lightning calendar when Google calender's timezone is g

Einstein Activity Capture

Inbox Einstein Activity Capture + Google calendar, "All-Day-Event" displaying as previous in Lightning calendar when Google calender's timezone is greater than or equal to GMT+01:00

In Review ·Reported By 1 ·Updated 2018-11-26

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