Known Issues · Einstein Activity Capture
While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...
In Review ·Reported By 15 ·Updated 3 days ago
For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...
In Review ·Reported By 38 ·Updated 12 days ago
Lightning Sync (including EAC sync) may create duplicate contacts in Salesforce if the contact does not have an email address in Outlook.
Fixed - Winter '20 ·Reported By 11 ·Updated 2019-10-12
Einestein Activity Capture + O365/Exchange : Email subject become raw encoded string, when Subject contains more than 28 multi byte characters. The (incomplete) 'encoded-word' is showing up instead of the full 28+ unicode char subject.
In Review ·Reported By 0 ·Updated 2019-08-16
EAC (Einstein Activity Capture) streaming external emails for Contacts with internal user email addresses If we have contact records with internal domain addresses, an email involving such contacts and external email addresses may show up in timeline, if one of the internal domain address is connected...
Fixed - Summer '19 ·Reported By 4 ·Updated 2019-06-19
Deployment can take longer time if an org has Einstein Activity Capture enabled and there are changes being made to permissionset , PermissionSetAssigments and users.
Fixed - Summer '19 ·Reported By 1 ·Updated 2019-05-04
An administrator setting up Einstein Activity Capture for the first time may walk through the setup screens and when clicking "Finish" produces the error "Hmmm, that didn't work, try again in a bit" and EAC doesn't setup.
Fixed - Spring '19 Patch 19.5 ·Reported By 9 ·Updated 2019-05-02
Summary: When an administrator navigates to the Einstein Activity Settings area in Setup and toggle on Activity Capture they see a red banner containing the error “….Credentials are required to access this resource” or the page is blank and there are no settings for the administrator to modify or ap...
Fixed - Spring '19 Patch 18.1 ·Reported By 2 ·Updated 2019-04-19
Activity Metrics is not available in Essentials Edition provisioned with Essentials Edition - Inbox Promotion addon
Fixed - Spring '19 Patch 17.0 ·Reported By 2 ·Updated 2019-04-17
The EAC Settings options under the Setup menu is not available so admins cannot enable EAC
Fixed - Spring '19 Patch 14.0 ·Reported By 2 ·Updated 2019-03-22
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