Salesforce Known Issues

Known Issues · Einstein Activity Capture

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 11 ·Updated 2 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 3 ·Updated 12 days ago

Internal Server Error when try to Connect Your Email and Calendar to Salesforce from Email | Einstein Activity Capture | Settings

Activities , Platform , Email Clients , Einstein Activity Capture

Internal Server Error when try to Connect Your Email and Calendar to Salesforce from Email | Einstein Activity Capture | Settings

Fixed - Summer '19 Patch 2.0 ·Reported By 1 ·Updated 16 days ago

Deployment is taking longer time when Einstein Activity Capture is enabled

Metadata , Change Sets , Einstein Activity Capture

Deployment can take longer time if an org has Einstein Activity Capture enabled and there are changes being made to permissionset , PermissionSetAssigments and users.

Fixed - Summer '19 ·Reported By 1 ·Updated 16 days ago

Einstein Activity Capture setup finishes with the error "Hmmm, that didn't work, try again in a bit."

Einstein Activity Capture

An administrator setting up Einstein Activity Capture for the first time may walk through the setup screens and when clicking "Finish" produces the error "Hmmm, that didn't work, try again in a bit" and EAC doesn't setup.

Fixed - Spring '19 Patch 19.5 ·Reported By 9 ·Updated 18 days ago

Internal Server Error messages on EAC and Inbox setup screens

Email Clients , Einstein Activity Capture

When navigating into either EAC Email Insights or Inbox Activity Storage, admins are presented with error messages similar to the following: An internal server error has occurred Error ID: 266192071-59955 (-1235117597) An internal server error has occurred Error ID: 400858449-111582 (-807577526...

In Review ·Reported By 5 ·Updated 24 days ago

Einstein Activity Settings in setup error or show a blank screen

Einstein Activity Capture

Summary: When an administrator navigates to the Einstein Activity Settings area in Setup and toggle on Activity Capture they see a red banner containing the error “….Credentials are required to access this resource” or the page is blank and there are no settings for the administrator to modify or ap...

Fixed - Spring '19 Patch 18.1 ·Reported By 2 ·Updated 2019-04-19

Activity Metrics is not available in Essentials Edition provisioned with Essentials Edition - Inbox Promotion addon

Platform , Einstein Activity Capture , Einstein Analytics - Apps

Activity Metrics is not available in Essentials Edition provisioned with Essentials Edition - Inbox Promotion addon

Fixed - Spring '19 Patch 17.0 ·Reported By 2 ·Updated 2019-04-17

EAC Settings option not available under Setup menu

Einstein Activity Capture

The EAC Settings options under the Setup menu is not available so admins cannot enable EAC

Fixed - Spring '19 Patch 14.0 ·Reported By 2 ·Updated 2019-03-22

Einstein Activity Capture - Incorrect data source (email account) server type

Einstein Activity Capture

Orgs having a situation where Einstein Activity Capture data source (email account) types are incorrectly marked as Office365 instead of Exchange (or vice versa).

Fixed - Spring '19 Patch 11.0 ·Reported By 0 ·Updated 2019-03-02

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