Salesforce Known Issues

Known Issues · Einstein Activity Capture

When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match

Einstein Activity Capture , Einstein Analytics - Dashboards/Lenses

When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match the number of records seen in the Activity Timeline. ** Please take into account role hierarchy and other filtering options when comparing results

In Review ·Reported By 2 ·Updated 3 days ago

Calendar month view does not display correctly when user's time zone is set to (GMT-03:00) Chile Summer Time (America/Santiago)

Activities , User Interface , Lightning , Einstein Activity Capture

The days displayed at the start and end of a month are not properly refreshed when a user's timezone is set to '(GMT-03:00) Chile Summer Time (America/Santiago)' if users go back to September 2019 in their Calendar navigation menu item's Month View in Lightning Experience. The Calendar month view...

In Review ·Reported By 1 ·Updated 5 days ago

Issue with IsInboxTermsOfUseAccepted FROM SalesforceIqUser sObject type 'SalesforceIqUser' is not supported where EAC and Inbox are enabled

Apex , Chatter , Email Clients , Einstein Activity Capture

In Standard Users where Einstein Activity Capture and Inbox is enabled but the user does not have permission sets for either Inbox or Einstein Activity Capture, there is a scenario where calling Messaging.sendEmail is failing with the error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted...

Release In Progress - Spring '20 Patch 4.4 ·Reported By 15 ·Updated 6 days ago

EAC users may not available/searchable to be added under EAC Sync Configuration when they have more than 100 total users in the org

Activities , Platform , Email Clients , Einstein Activity Capture

EAC users may not available/searchable to be added under EAC Sync Configuration when they have more than 100 total users in the org.

Fixed - Spring '20 Patch 1.0 ·Reported By 3 ·Updated 6 days ago

Email insights doesn't work with Standard Einstein Activity Capture

Einstein Activity Capture

Einstein Activity Capture is available through the Standard Einstein Activity Capture permission set, which is for users who don’t have a Sales Cloud Einstein, Inbox, or High-Velocity Sales license. There are 2 issues with Standard Einstein Activity Capture 1) The 'email insights' section doesn't...

No Fix ·Reported By 1 ·Updated 6 days ago

High Velocity Sales may be disabled in sandbox up refresh and cannot be enabled

Sandbox , Einstein Activity Capture

When a sandbox is created or refreshed, High Velocity Sales (HVS) may be disabled in the new sandbox, even though the feature is enabled in the source organization. Clicking "Set Up and Enable" HVS will not enabled the feature.

In Review ·Reported By 0 ·Updated 6 days ago

Einestein Activity Capture + O365/Exchange : Email subject become raw encoded string, when Subject contains more than 28 multi byte characters.

Einstein Activity Capture

Einestein Activity Capture + O365/Exchange : Email subject become raw encoded string, when Subject contains more than 28 multi byte characters. The (incomplete) 'encoded-word' is showing up instead of the full 28+ unicode char subject.

In Review ·Reported By 1 ·Updated 7 days ago

Activity Timeline 'Upcoming & Overdue' section is missing expected activity records

Activities , Lightning , Einstein Activity Capture

Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...

In Review ·Reported By 4 ·Updated 11 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 21 ·Updated 20 days ago

Lightning Sync: Contacts are not syncing from Salesforce to Exchange for Users and Org is facing performance issues

Email Clients , Outlook , Einstein Activity Capture

Customer may face issues where several Contacts are not syncing from 'Salesforce to Exchange' direction for multiple Users. There could be also a huge delay (performance issues) in syncing with contacts created/followed in chatter. The issue is observed mainly when Salesforce Org has Contact filter...

Fixed - Winter '20 Patch 15.17 ·Reported By 4 ·Updated 21 days ago

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