Salesforce Known Issues

Known Issues · Einstein Activity Capture

When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match

Einstein Activity Capture , Einstein Analytics - Dashboards/Lenses

When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match the number of records seen in the Activity Timeline. ** Please take into account role hierarchy and other filtering options when comparing results

In Review ·Reported By 26 ·Updated 2 days ago

Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce

Email Clients , Einstein Activity Capture

Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.

In Review ·Reported By 1 ·Updated 3 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Scheduled - Summer '20 ·Reported By 12 ·Updated 4 days ago

Activity Timeline 'Upcoming & Overdue' section is missing expected activity records

Activities , Lightning , Einstein Activity Capture

Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...

In Review ·Reported By 6 ·Updated 14 days ago

EAC users are still not searchable under the EAC Configuration

Activities , Platform , Email Clients , Einstein Activity Capture

Users are assigned to "Inbox with EAC" perm set and have connected their email, their inbox license shows as active/licensed are not available or searchable to be added under EAC Sync Configuration.

Release In Progress - Spring '20 Patch 14.0 ·Reported By 8 ·Updated 16 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 47 ·Updated 18 days ago

Lightning Sync - Modification to events in Salesforce do not sync to Outlook or Gmail if attendees are present

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, Exchange always wins conflict resolution might override changes made in Salesforce...

In Review ·Reported By 8 ·Updated 27 days ago

Einstein Activity Capture (Sync) - Event Series updates syncing single event from Google to Salesforce

Einstein Activity Capture

Updating Event Series occurrence(s) in Google calendar is creating a single event in Salesforce.

In Review ·Reported By 0 ·Updated 2020-02-28

Unable to retrieve/deploy the sharingRule of RequestsForAccessSIQ object on a spring20 org(v. 224)

Metadata , Einstein Activity Capture , Winter 20 , Spring 20

If you try to retrieve/deploy sharing rule for RequestsForAccessSIQ object on a spring20 org(v. 224) you may receive below error message: "Required field is missing: sharingCriteriaRules for RequestsForAccessSIQ object". You will get hold of it we you try to get all sharing rules with a sample package.xml...

No Fix ·Reported By 1 ·Updated 2020-02-26

Einstein Activity Capture will not enable in a Sandbox with message "Hmm, that didn't work. Please try again in a bit"

Einstein Activity Capture

Einstein Activity Capture may not be enabled in a sandbox, the message "Hmm, that didn't work. Please try again in a bit" is displayed.

No Fix ·Reported By 0 ·Updated 2020-02-26

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