Known Issues · Einstein Activity Capture
When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match the number of records seen in the Activity Timeline. ** Please take into account role hierarchy and other filtering options when comparing results
In Review ·Reported By 2 ·Updated 3 days ago
The days displayed at the start and end of a month are not properly refreshed when a user's timezone is set to '(GMT-03:00) Chile Summer Time (America/Santiago)' if users go back to September 2019 in their Calendar navigation menu item's Month View in Lightning Experience. The Calendar month view...
In Review ·Reported By 1 ·Updated 5 days ago
In Standard Users where Einstein Activity Capture and Inbox is enabled but the user does not have permission sets for either Inbox or Einstein Activity Capture, there is a scenario where calling Messaging.sendEmail is failing with the error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted...
Release In Progress - Spring '20 Patch 4.4 ·Reported By 15 ·Updated 6 days ago
EAC users may not available/searchable to be added under EAC Sync Configuration when they have more than 100 total users in the org.
Fixed - Spring '20 Patch 1.0 ·Reported By 3 ·Updated 6 days ago
Einstein Activity Capture is available through the Standard Einstein Activity Capture permission set, which is for users who don’t have a Sales Cloud Einstein, Inbox, or High-Velocity Sales license. There are 2 issues with Standard Einstein Activity Capture 1) The 'email insights' section doesn't...
No Fix ·Reported By 1 ·Updated 6 days ago
When a sandbox is created or refreshed, High Velocity Sales (HVS) may be disabled in the new sandbox, even though the feature is enabled in the source organization. Clicking "Set Up and Enable" HVS will not enabled the feature.
In Review ·Reported By 0 ·Updated 6 days ago
Einestein Activity Capture + O365/Exchange : Email subject become raw encoded string, when Subject contains more than 28 multi byte characters. The (incomplete) 'encoded-word' is showing up instead of the full 28+ unicode char subject.
In Review ·Reported By 1 ·Updated 7 days ago
Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...
In Review ·Reported By 4 ·Updated 11 days ago
While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...
In Review ·Reported By 21 ·Updated 20 days ago
Customer may face issues where several Contacts are not syncing from 'Salesforce to Exchange' direction for multiple Users. There could be also a huge delay (performance issues) in syncing with contacts created/followed in chatter. The issue is observed mainly when Salesforce Org has Contact filter...
Fixed - Winter '20 Patch 15.17 ·Reported By 4 ·Updated 21 days ago
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