Known Issues · Einstein Activity Capture

Einstein Activity Capture (EAC) - Duplicate Calendar Events Can Occur in Exchange/Office365

Email Clients , Outlook , Einstein Activity Capture

For Exchange calendar events, EAC event sync is adding the organizer of the event to the event/meeting. The end result is that the sync user can have a meeting that appears to be just the original invited users and a meeting that has those users plus the organizer. The result is that we see these as...

In Review ·Reported By 23 ·Updated 4 days ago

Lightning Sync (and EAC sync) - Duplicate contacts created if contact email is blank

Outlook , Einstein Activity Capture

Lightning Sync (including EAC sync) may create duplicate contacts in Salesforce if the contact does not have an email address in Outlook.

In Review ·Reported By 3 ·Updated 5 days ago

Einestein Activity Capture + O365/Exchange : Email subject become raw encoded string, when Subject contains more than 28 multi byte characters.

Einstein Activity Capture

Einestein Activity Capture + O365/Exchange : Email subject become raw encoded string, when Subject contains more than 28 multi byte characters. The (incomplete) 'encoded-word' is showing up instead of the full 28+ unicode char subject.

In Review ·Reported By 0 ·Updated 5 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

In Review ·Reported By 9 ·Updated 27 days ago

EAC (Einstein Activity Capture) streaming emails to Contacts with User email addresses

Activities , Platform , Einstein Activity Capture

EAC (Einstein Activity Capture) streaming external emails for Contacts with internal user email addresses If we have contact records with internal domain addresses, an email involving such contacts and external email addresses may show up in timeline, if one of the internal domain address is connected...

Fixed - Summer '19 ·Reported By 4 ·Updated 2019-06-19

Lightning Sync - Users are unable to delete event series (recurring event series)

Email Clients , Outlook , Einstein Activity Capture

Users have an event series (recurring events) created by Lightning Sync (Outlook to Salesforce) but they are unable to delete the event series/record manually in the app. Upon trying to delete the event series, they see the following error in the UI: "There's a problem saving this record. You might...

Fixed - Summer '19 Patch 9.0 ·Reported By 5 ·Updated 2019-06-15

Internal Server Error when try to Connect Your Email and Calendar to Salesforce from Email | Einstein Activity Capture | Settings

Activities , Platform , Email Clients , Einstein Activity Capture

Internal Server Error when try to Connect Your Email and Calendar to Salesforce from Email | Einstein Activity Capture | Settings

Fixed - Summer '19 Patch 2.0 ·Reported By 1 ·Updated 2019-05-04

Deployment is taking longer time when Einstein Activity Capture is enabled

Metadata , Change Sets , Einstein Activity Capture

Deployment can take longer time if an org has Einstein Activity Capture enabled and there are changes being made to permissionset , PermissionSetAssigments and users.

Fixed - Summer '19 ·Reported By 1 ·Updated 2019-05-04

Einstein Activity Capture setup finishes with the error "Hmmm, that didn't work, try again in a bit."

Einstein Activity Capture

An administrator setting up Einstein Activity Capture for the first time may walk through the setup screens and when clicking "Finish" produces the error "Hmmm, that didn't work, try again in a bit" and EAC doesn't setup.

Fixed - Spring '19 Patch 19.5 ·Reported By 9 ·Updated 2019-05-02

Internal Server Error messages on EAC and Inbox setup screens

Email Clients , Einstein Activity Capture

When navigating into either EAC Email Insights or Inbox Activity Storage, admins are presented with error messages similar to the following: An internal server error has occurred Error ID: 266192071-59955 (-1235117597) An internal server error has occurred Error ID: 400858449-111582 (-807577526...

In Review ·Reported By 5 ·Updated 2019-04-26

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