Known Issues · Einstein Activity Capture
When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match the number of records seen in the Activity Timeline. ** Please take into account role hierarchy and other filtering options when comparing results
In Review ·Reported By 26 ·Updated 2 days ago
Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.
In Review ·Reported By 1 ·Updated 3 days ago
Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.
Scheduled - Summer '20 ·Reported By 12 ·Updated 4 days ago
Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...
In Review ·Reported By 6 ·Updated 14 days ago
Users are assigned to "Inbox with EAC" perm set and have connected their email, their inbox license shows as active/licensed are not available or searchable to be added under EAC Sync Configuration.
Release In Progress - Spring '20 Patch 14.0 ·Reported By 8 ·Updated 16 days ago
While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...
In Review ·Reported By 47 ·Updated 18 days ago
Sometime when the user creates an event in Salesforce with attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, Exchange always wins conflict resolution might override changes made in Salesforce...
In Review ·Reported By 8 ·Updated 27 days ago
Updating Event Series occurrence(s) in Google calendar is creating a single event in Salesforce.
In Review ·Reported By 0 ·Updated 2020-02-28
If you try to retrieve/deploy sharing rule for RequestsForAccessSIQ object on a spring20 org(v. 224) you may receive below error message: "Required field is missing: sharingCriteriaRules for RequestsForAccessSIQ object". You will get hold of it we you try to get all sharing rules with a sample package.xml...
No Fix ·Reported By 1 ·Updated 2020-02-26
Einstein Activity Capture may not be enabled in a sandbox, the message "Hmm, that didn't work. Please try again in a bit" is displayed.
No Fix ·Reported By 0 ·Updated 2020-02-26
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