Salesforce Known Issues

Known Issues · Content and Files

Previews for support formats are not always generating.

Content and Files

In general Salesforce does not guarantee that all Files will generate a preview but, an issue has been found when an instance is under higher than normal load that this can lead to previews not being generated when they normally would be.

In Review ·Reported By 121 ·Updated 3 days ago

Spring' 20 - New Note dialog taking 40+ seconds to come up and page is also refreshed

Content and Files , Spring 20

Some customers may have observed quite a few discrepancies when creating a 'New Note' post-upgrade to Spring '20, some of the issues we're seeing are as follows: 1. A white box pop-up will appear and doesn't load. 2. The cursor is sometimes glitching and the button is already greyed out. 3. Loading...

Fixed - Spring '20 Patch 6.0 ·Reported By 57 ·Updated 2 days ago

Spring '20 - Drag and drop not available on Files or Attachments related lists

Content and Files , Lightning , Spring 20

In Lightning Experience in Spring '20, drag and drop of files onto the Files or Attachments related list does not upload the file to the related list when the related list is empty.

Fixed - Spring '20 Patch 6.0 ·Reported By 40 ·Updated 2 days ago

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 35 ·Updated 2 days ago

[IE11 issue] Image file reference does not work on Visualforce Page when activating a Critical Update.

Content and Files , VisualForce

**This issue occurs in Internet Explorer11** After activating the Critical Update, “Remove Instance Names From URLs for Visualforce, Community Builder, Site.com Studio, and Content Files”, Image file that is referenced from a Object record via Visualforce will not be appeared.

In Review ·Reported By 2 ·Updated 3 days ago

Guest users are unable to upload a file in a community when "Reassign new records created by guest users to the default owner" is enabled for ContentV

Content and Files , Communities

When a guest community user attempts to upload a file in a community, the new setting causes the file upload to error out when guest users do not have access to the default owner's user record. Actual - Guest user receives a can't upload file error. Expected - Guest user is able to upload f...

Scheduled - Summer '20 ·Reported By 11 ·Updated 4 days ago

Changes in display options for libraries are not saved within the same Browser session in Classic

Content and Files

Changes in display options for libraries are not saved within the same Browser session

Scheduled - Summer '20 ·Reported By 3 ·Updated 4 days ago

New File version is uploaded successfully but seeing error

Content and Files

When uploading a new version of file, the new version is uploaded successfully but seeing the following error message" "Can't upload file" There was a problem uploading your file. Please try again.

In Review ·Reported By 4 ·Updated 5 days ago

Image file is not displayed when a CRUC is activated.

Content and Files , VisualForce

Image file is not displayed when the CRUC, "Stabilize the Hostname for My Domain URLs in Sandboxes” is activated. This issue occurs in IE11 only. The image file is in a VisualForce page and it calls the HTML code from an Object record. To evaluate the CRUC after fixing, the CRUC's expiring date will...

Scheduled - Summer '20 ·Reported By 2 ·Updated 6 days ago

Custom error messages not displayed in Lightning Experience when uploading files

Apex , Content and Files , Summer 17

Server error messages (added via addError() for instance) are not displayed in various scenarios (e.g. file upload) in Lightning Experience. They are displayed as expected in Classic.

In Review ·Reported By 77 ·Updated 7 days ago

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