Known Issues · Communities

Case Comments do not show the full text in the Related List

User Interface , Communities , Spring 16

When viewing the Case Comments Related List on Cases while in Lightning or using the Napili template within Communities, you are only able to see the first 25 characters with no way to view the full comment.

In Review ·Reported By 76 ·Updated 2 days ago

Image Formula field not displaying in Napili Community template

Communities , Winter 16

Image Formula field shows as broken in Communities using Napili template.

In Review ·Reported By 66 ·Updated 2 days ago

Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image.

Chatter , Communities , Summer 17

Some Community users have observed the following error when attempting to upload a profile image 'We can’t upload your photo right now. Please wait a few minutes and try again'

In Review ·Reported By 21 ·Updated 2 days ago

Article text are converted to hyperlinks in communities

Knowledge , Communities

There are certain text in a knowledge article that when viewed in communities such as (Napili) they are converted to hyperlinks. We see FTP and HTTP are converted. Most words with dots are converted.

In Review ·Reported By 19 ·Updated 2 days ago

Work Order Line Items and Service Contract Line Items not visible in reports for external users

Analytics , Communities

Work Order Line Item and Service Contract Line Item records are not visible in reports for external users - even though external users can view these records via the UI.

In Review ·Reported By 15 ·Updated 2 days ago

Spring '16 - Uploading Image via Community Builder "Rich Text" Component Results in Broken Image

Communities , Spring 16

The image added to the community using Community Builder "Rich Text" Component is not rendered on the Community page due to a broken link.

In Review ·Reported By 11 ·Updated 2 days ago

Community/Navigational Topics Feed Question not show up under Discussion


Navigational topics based public communities occasionally going out of sync with their associated channels/channel subscriptions in Sandbox orgs.

In Review ·Reported By 26 ·Updated 3 days ago

Snap-Ins Prechat Record Types are showing all picklist values instead of Selected Values

Live Agent , Service Cloud Console , Communities

When setting up Snap-Ins within Lightning Setup, you have the option to select different options for your Prechat. Selecting a specific Record Type is resulting in all values showing, not just the Selected Values.

In Review ·Reported By 3 ·Updated 2 days ago

Unnecessary character "?" is in the email for the password reset


When a community user resets the password 6 times within the last 24 hours, the following email is delivered. In Japanese, unnecessary character "?" is in the body. - Actual Result: ... 過去 24 時間以内のパスワードのリセット試行回数が多すぎるため、このパスワードはリセットできません。後でもう一度お試しください?。 - Expected Result: ... 過去 24 時間以内のパスワード...

In Review ·Reported By 3 ·Updated 2 days ago

Setting IP Ranges on Guest User Profile and accessing community via Known Akamai IP's returns a NoAccessException


This is as a result of legacy sites behaviour prior to introduction of Akamai CDN integration. Accessing a community via a guest user with IP Ranges setup and accessing via known Akamai IP's results in a NoAccessException.

In Review ·Reported By 2 ·Updated 2 days ago

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