Known Issues · Communities

Case Comments do not show the full text in the Related List

User Interface , Communities , Spring 16

When viewing the Case Comments Related List on Cases while in Lightning or using the Napili template within Communities, you are only able to see the first 25 characters with no way to view the full comment.

In Review ·Reported By 141 ·Updated 2 days ago

LEX: Task deletion on parent record Activity Timeline leads to incorrect navigation away from Task Home/ Activity Timeline

Activities , Platform , Communities , Lightning

From Lightning: When delete an activity of any type (task, email, event) from the Activity Timeline the user does not remain in the current parent record home page as expected. Instead they are navigated back to the Object Home or Application Home page depending on how they originally navigated to the...

In Review ·Reported By 116 ·Updated Yesterday

Deactivating a Customer Service (Napili) Community results in a blank page being displayed when accessed by the guest user.


After deactivating a Customer Service (Napili) Community, when a guest user tries to access the community, a blank page is displayed instead of the Inactive Site Home Page.

In Review ·Reported By 73 ·Updated Yesterday

Customer Community user licenses have Modify/View All permissions on custom objects but Plus and Partners do not


At this time it is possible to grant View All and Modify All permissions on profiles using the lesser Customer Community user licenses. Licenses above this type (Customer Community Plus and Partner Community) do not have these permissions available.

In Review ·Reported By 76 ·Updated 2 days ago

Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image.

Chatter , Communities , Summer 17

Some Community users have observed the following error when attempting to upload a profile image 'We can’t upload your photo right now. Please wait a few minutes and try again'

In Review ·Reported By 69 ·Updated 2 days ago

Lightning Record Page does not refresh when submitting record for approval

Communities , Lightning

Submitting a record for approval in Lightning Experience does not refresh the current page once the submission is successful. Additionally, submitting record for approval in a Lightning Community does not load the success message and the page does not reload hiding the Submit for Approval action until...

In Review ·Reported By 21 ·Updated 2 days ago

Survey Page refreshes multiple times for the authenticated community user


When trying to view Survey pages as a community user, you are seeing the page refresh multiple times intermittently.

In Review ·Reported By 11 ·Updated Yesterday

Creating Some Communities via Lightning Template Results in Long Loading Time and Eventual Errors

Communities , Health Cloud , Winter 20

In some cases when attempting to create communities from Lighting templates admins will need to wait minutes while the community attempts to be created then eventually face an error like the one below: An error has occurred while processing your request. The support team has been notified...

In Review ·Reported By 9 ·Updated Yesterday

Single Related Lists can intermittently fail to load in Lightning Experience and Communities when in Related List - Single Component

Communities , Lightning

When a record page in Lightning Experience or Lightning Communities contains Related List - Single components, those components can fail to load the list data and will load indefinitely until a page refresh is performed.

In Review ·Reported By 8 ·Updated Yesterday

Partner Community are able to access converted leads in a community despite not having the view/edit converted leads perm

Search , Communities

Some customers may have observed that their partner community users are able to access converted leads in a community despite not having the view/edit converted leads perm

In Review ·Reported By 2 ·Updated Yesterday

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