Known Issues · Communities

User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

In Review ·Reported By 1457 ·Updated 10 days ago

Multiple customers not able to login to some oAuth clients

AppExchange , Communities

Multiple customers are not able to login to some oAuth clients , for example, Trailblazer / Partner community / AppExchange , due to error : "ErrorCode=No_Oauth_Token&ErrorDescription=unknown_error+retry+your+request&ProviderId=XXXXXXXXXXXXXXXX" Around 8/8/2019 6pm GMT our security team’s change...

In Review ·Reported By 230 ·Updated Yesterday

Case Comments do not show the full text in the Related List

User Interface , Communities , Spring 16

When viewing the Case Comments Related List on Cases while in Lightning or using the Napili template within Communities, you are only able to see the first 25 characters with no way to view the full comment.

In Review ·Reported By 131 ·Updated 2 days ago

LEX: Task deletion on parent record Activity Timeline leads to incorrect navigation away from Task Home/ Activity Timeline

Activities , Platform , Communities , Lightning

From Lightning: When delete an activity of any type (task, email, event) from the Activity Timeline the user does not remain in the current parent record home page as expected. Instead they are navigated back to the Object Home or Application Home page depending on how they originally navigated to the...

In Review ·Reported By 100 ·Updated 2 days ago

Article text are converted to hyperlinks in communities

Knowledge , Communities

There are certain text in a knowledge article that when viewed in communities such as (Napili) they are converted to hyperlinks. We see FTP and HTTP are converted. Most words with dots are converted.

In Review ·Reported By 69 ·Updated Today

Deactivating a Customer Service (Napili) Community results in a blank page being displayed when accessed by the guest user.


After deactivating a Customer Service (Napili) Community, when a guest user tries to access the community, a blank page is displayed instead of the Inactive Site Home Page.

In Review ·Reported By 70 ·Updated Yesterday

Customer Community user licenses have Modify/View All permissions on custom objects but Plus and Partners do not


At this time it is possible to grant View All and Modify All permissions on profiles using the lesser Customer Community user licenses. Licenses above this type (Customer Community Plus and Partner Community) do not have these permissions available.

In Review ·Reported By 69 ·Updated Yesterday

Session timeout/logout popup is not showing for community users.


When session timeout expires, community users are not promoted with a dialog that allows them to log out or continue working

In Review ·Reported By 54 ·Updated Yesterday

Community/Navigational Topics Feed Question not show up under Discussion


Navigational topics based public communities occasionally going out of sync with their associated channels/channel subscriptions

In Review ·Reported By 65 ·Updated 3 days ago

Deploying change set containing community fails with error: "An unknown exception has occurred"

AppExchange , Change Sets , Communities

This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Site for a community...

In Review ·Reported By 42 ·Updated 3 days ago

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