Salesforce Known Issues

Known Issues · Communities

Multiple customers not able to login to some oAuth clients

AppExchange , Communities

Multiple customers are not able to login to some oAuth clients , for example, Trailblazer / Partner community / AppExchange , due to error : "ErrorCode=No_Oauth_Token&ErrorDescription=unknown_error+retry+your+request&ProviderId=XXXXXXXXXXXXXXXX" Around 8/8/2019 6pm GMT our security team’s change...

In Review ·Reported By 239 ·Updated Yesterday

Error navigating topics in Community: INVALID_TYPE: sObject type 'OrganizationValueInfo' is not supported.


A popup message of "INVALID_TYPE: sObject type 'OrganizationValueInfo' is not supported." appears sporadically when viewing the "Topic Detail" page in the Napili template after clicking on a "Featured Topic" from the Home Page.

In Review ·Reported By 82 ·Updated 2 days ago

Deactivating a Customer Service (Napili) Community results in a blank page being displayed when accessed by the guest user.


After deactivating a Customer Service (Napili) Community, when a guest user tries to access the community, a blank page is displayed instead of the Inactive Site Home Page.

In Review ·Reported By 75 ·Updated Yesterday

Deploying change set containing community fails with error: "An unknown exception has occurred"

AppExchange , Change Sets , Communities

This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Site for a community...

Release In Progress - Spring '20 ·Reported By 56 ·Updated 2 days ago

Doc Fix: Unable to restrict Data Category visibility settings with only profiles

Knowledge , Communities

The default data category visibility is not being restricted within the profile setting. While we set the Default DataCategory Visibility to ALL and try to restrict visibility to "Custom" with access to few sub-categoryies in the community user profile and guest user profile, it does not take affect....

In Review ·Reported By 46 ·Updated 3 days ago

Attempting to upload an image in a Rich Text field on a Community with Custom URLs fails with the error, 'Unable to upload the image.'


This is related to Known Issues If your org has My Domain and a Community with a "Custom URLs" (ex:, attempting to upload an image in a Rich Text field on a Community object detail page may fail...

Scheduled - Summer '20 ·Reported By 13 ·Updated Yesterday

Partner Community Users see 'Looks like there's a problem' and 'Page not available' for activities (Tasks and Events) related to Opportunities

Activities , Sharing , Communities

Granting Partner Community user's access to an Opportunity via Sharing Sets may not grant proper access to the Opportunity's related activities (Tasks and Events). Partner Community users may see an error, 'Looks like there's a problem' or 'Page not available' upon attempting to view activities related...

Scheduled - Spring '20 Patch 7.0 ·Reported By 10 ·Updated Yesterday

Spring '20: Internal Server Error when loading Experience Builder after Sandbox refresh

Communities , Spring 20

Lightning Communities using Personalization (Audiences) will throw an internal server error when accessing in Experience Builder (formally Community Builder) after the Sandbox org is refreshed. An internal server error has occurred An error has occurred while processing your request. The

Fixed - Spring '20 Patch 6.0 ·Reported By 4 ·Updated Today

Community external users encounter URL no longer exists after opening password reset link


Community Users who abandon the Reset Password flow are unable to load Community pages.

In Review ·Reported By 5 ·Updated Yesterday

Guest users are unable to upload a file in a community when "Reassign new records created by guest users to the default owner" is enabled for ContentV

Content and Files , Communities

When a guest community user attempts to upload a file in a community, the new setting causes the file upload to error out when guest users do not have access to the default owner's user record. Actual - Guest user receives a can't upload file error. Expected - Guest user is able to upload f...

Scheduled - Summer '20 ·Reported By 11 ·Updated 2 days ago

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