Known Issues · Communities

User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

In Review ·Reported By 1451 ·Updated Yesterday

Multiple customers not able to login to some oAuth clients

AppExchange , Communities

Multiple customers are not able to login to some oAuth clients , for example, Trailblazer / Partner community / AppExchange , due to error : "ErrorCode=No_Oauth_Token&ErrorDescription=unknown_error+retry+your+request&ProviderId=XXXXXXXXXXXXXXXX" Around 8/8/2019 6pm GMT our security team’s change...

In Review ·Reported By 224 ·Updated Yesterday

Case Comments do not show the full text in the Related List

User Interface , Communities , Spring 16

When viewing the Case Comments Related List on Cases while in Lightning or using the Napili template within Communities, you are only able to see the first 25 characters with no way to view the full comment.

In Review ·Reported By 123 ·Updated 2 days ago

Attempting to upload an image in a Rich Text field on a Community object detail page fails with the error, 'Unable to upload the image.'


In a Community with a URL path (ex:, attempting to upload an image in a Rich Text field on a Community object detail page may fail with the error, 'Unable to upload the image'. This issue occurs when there is no root Community without a URL path...

In Review ·Reported By 83 ·Updated Yesterday

Deploying change set containing community fails with error: "An unknown exception has occurred"

AppExchange , Change Sets , Communities

This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Site for a community...

In Review ·Reported By 36 ·Updated Yesterday

Summer'19 - URL No Longer Exists page displayed when a community user re-login after session timeout

Mobile , Communities , Winter 19

In Summer'19, after a community user logout by session timeout, re-login into a community will shows “URL No Longer Exist” page. This issue occurs on Tabs+Visualforce template community using mobile device browser. This also occurs with desktop The cause of this issue is when redirection occurs...

Scheduled - Winter '20 ·Reported By 20 ·Updated 2 days ago

Partner community user is unable to view Campaign/Campaign History/Campaign Members in reports

Analytics , Communities

In custom report type, if the Campaign/Campaign History/Campaign Member is either B(secondary object) or C(Tertiary object), partner community user is not able to see the corresponding Campaign columns in the report.

In Review ·Reported By 9 ·Updated Yesterday

Creating a new Help Center community will auto-activate the community if the org has Lightning Knowledge enabled


If you have the lightning knowledge feature enabled for your organization, creating a new "Help Center" community will cause the new community to default to "Active" status.

In Review ·Reported By 3 ·Updated Today

apex:includeScript with loadOnReady=true fails to load target script on Google Chrome current version

Apex , Sites , Communities

pex:includeScript with loadOnReady=true fails to load target script on Google Chrome current version(76 and not earlier versions) when Click jack Protection Level of Site is set as "Don't allow framing by any page (Most protection)"

In Review ·Reported By 3 ·Updated Yesterday

Lookup Search to Contacts fails with an error number for Community Users in a Community

Search , Communities

Some Community Users may find that when they attempt to perform a lookup search to Contacts that they are directed to an error page.

In Review ·Reported By 2 ·Updated Yesterday

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