Known Issues · Communities

User Profiles and Permission Sets related to Pardot licensed orgs were modified by Salesforce

API , Platform , Sales and Marketing , Service , Custom Objects , Sandbox , Communities , Pardot

For the latest information on this issue, please read our root cause update: What’s the issue? On May 17, 2019, Salesforce blocked access to certain instances after an incident involving broader permissions being applied to users...

In Review ·Reported By 1449 ·Updated 2 days ago

Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image.

Chatter , Communities , Summer 17

Some Community users have observed the following error when attempting to upload a profile image 'We can’t upload your photo right now. Please wait a few minutes and try again'

In Review ·Reported By 47 ·Updated Yesterday

When switching between two communities on different domains, community from previous tab throws NotLoggedInException


When switching between two communities on different domains community from previous tab throws NotLoggedInException gack (637474174)

No Fix ·Reported By 24 ·Updated Yesterday

In communities, bell notifications may not show up consistently for community users who should receive notifications

Chatter , Communities

In communities, bell notifications may not always be displayed for community users even though a bell notification action has been triggered (

Scheduled - Winter '20 ·Reported By 48 ·Updated 3 days ago

Login branding changes are not displayed on published page for Lightning Communities when using non merged (separate login and main) branding


Branding changes such as colors or images set in the login page will not reflect on the published community when using un merged branding (separate login and main page theme settings).

Release In Progress - Summer '19 Patch 11.0 ·Reported By 16 ·Updated Yesterday

When a path that is outside of a domain's custom URLs' path prefixes is accessed on a domain that does not have a root site, error is shown

Sites , Communities

When a request is made on a domain for a path that does not match any of its custom URLs' path prefixes, which means that no custom URL on that domain uses the '/' root path prefix, the error page that is rendered is Salesforce's generic down-for-maintenance page and not a configurable error page.

In Review ·Reported By 20 ·Updated 2 days ago

Deploying change set containing community fails with error: "An unknown exception has occurred"

AppExchange , Change Sets , Communities

This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Site for a community...

In Review ·Reported By 31 ·Updated 3 days ago

Portal users are unable to trigger email alerts when logged in via the Manage External User feature on the contact record

Communities , Process Builder

When logging into a portal via the contact record (Manage External users) and firing a workflow/process action that includes email alerts, the email alerts will not send out any emails even though debug logs show the email alert fired

Scheduled - Summer '19 Patch 12.0 ·Reported By 4 ·Updated Yesterday

Summer'19 - URL No Longer Exists page displayed when a community user re-login after session timeout using mobile device.

Mobile , Communities , Winter 19

In Summer'19, after a community user logout by session timeout, re-login into a community will shows “URL No Longer Exist” page. This issue occurs on Tabs+Visualforce template community using mobile device browser. The cause of this issue is when redirection occurs to login page after session timeout,...

In Review ·Reported By 4 ·Updated Yesterday

Padding Top for the cCenterPanel region is not set to correct value after zooming in and out.


Padding-top for the cCenterPanel is reduced when zooming the page using browser controls. This padding is then never increased when resetting back to 100% zoom. This occurs on standard templates that support a fixed header and configurable Template Header Region. (Customer Account Portal or Partner ...

In Review ·Reported By 2 ·Updated Yesterday

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