Salesforce Known Issues

Known Issues · Commerce Cloud Order Management

Rare issue that missing product attributes for few Order in Order Management due to internal timezone

Commerce Cloud Order Management

Very rarely, a few customers encountered situations that certain orders are missing product attributes in Order Management; The import from Business manager failed due to the timezone is unable to be retrieved internally.

In Review ·Reported By 1 ·Updated 2019-12-02

Exchange order should inherit the Email from the original order in Order Management, not the customer record email

Commerce Cloud Order Management

When creating an exchange order in OM, the exchange order inherits the different(customer record) email in the billing information section, while it should inherit the Email from the original order.

In Review ·Reported By 1 ·Updated 2019-11-22

Order Management application error page being shown when clearing alerts.

Commerce Cloud Order Management

If you are receiving the attached error message ("Your action produced an unexpected result, please check your data and try again.") when attempting to clear alerts (among other actions in OM)

In Review ·Reported By 2 ·Updated 2019-11-06

OM - Orders are not allocated when Fulfilment Site Name is empty

Commerce Cloud Order Management

During allocation when the site name is empty and one of the order items has inventory in that site the order is not allocated.

In Review ·Reported By 2 ·Updated 2019-11-05

OMS jobs- Clear All BOA import mode is not honoring the catalog

Commerce Cloud Order Management

Currently, the Data Import back order authorization feature is not working as intended. This feature allows the client to select a list of items and set the amount of back orders. If the clear BackOrderAuthorization option is used, it will clear out all current back-order authorization and re-assign...

In Review ·Reported By 1 ·Updated 2019-10-23

Order Management API - Return Order resource doesn't provide ship_to address field in the api response.

Commerce Cloud Order Management

API endpoint: GET api/core/v{version}/returns/{keys} Documentation: Using the above Order Management API resource as defined by documentation,...

No Fix in version OM 19.4 ·Reported By 1 ·Updated 2019-10-11

In Order Center, return order refunds odd amount

Commerce Cloud Order Management

When creating return order, it refunds an odd amount and then the subsequent payment transaction fails as the refund is more than the total order amount. This happens when there are zero cost items for an order. For example, there are 2 items on order. The first item costs $50 and the second item's...

In Review ·Reported By 2 ·Updated 2019-09-30

Cancelling and re-allocating an order line item to a new shipping order captures payment twice.

Commerce Cloud Order Management

In a scenario where a shipping order is approved, and payment is capture, but the items are later cancelled and re-allocated to another shipping order, there is a bug which causes the new shipping order to capture payment again on shipping order approval. This payment should not be captured when the...

In Review ·Reported By 1 ·Updated 2019-09-09

Some customers are unable to refund on some orders under Order Management CSC

Commerce Cloud Order Management

Some customers are unable to refund on some orders under Order Management system - Customer Service module, error in the pop up window says " Unable to process request".

In Review ·Reported By 0 ·Updated 2019-08-28

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Commerce Cloud Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 6 ·Updated 2019-08-20

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