Known Issues · Commerce Cloud Order Management

Order Management application error page being shown when clearing alerts.

Commerce Cloud Order Management

If you are receiving the attached error message ("Your action produced an unexpected result, please check your data and try again.") when attempting to clear alerts (among other actions in OM)

In Review ·Reported By 2 ·Updated 12 days ago

OM - Orders are not allocated when Fulfilment Site Name is empty

Commerce Cloud Order Management

During allocation when the site name is empty and one of the order items has inventory in that site the order is not allocated.

In Review ·Reported By 2 ·Updated 13 days ago

OMS jobs- Clear All BOA import mode is not honoring the catalog

Commerce Cloud Order Management

Currently, the Data Import back order authorization feature is not working as intended. This feature allows the client to select a list of items and set the amount of back orders. If the clear BackOrderAuthorization option is used, it will clear out all current back-order authorization and re-assign...

In Review ·Reported By 1 ·Updated 26 days ago

Order Management API - Return Order resource doesn't provide ship_to address field in the api response.

Commerce Cloud Order Management

API endpoint: GET api/core/v{version}/returns/{keys} Documentation: https://documentation.b2c.commercecloud.salesforce.com/API1/topic/com.demandware.dochelp/OrderManagement/RESTAPI/Core/GETCoreV1ReturnsKeys.html?cp=0_4_1_18 Using the above Order Management API resource as defined by documentation,...

No Fix in version OM 19.4 ·Reported By 1 ·Updated 2019-10-11

In Order Center, return order refunds odd amount

Commerce Cloud Order Management

When creating return order, it refunds an odd amount and then the subsequent payment transaction fails as the refund is more than the total order amount. This happens when there are zero cost items for an order. For example, there are 2 items on order. The first item costs $50 and the second item's...

In Review ·Reported By 2 ·Updated 2019-09-30

Cancelling and re-allocating an order line item to a new shipping order captures payment twice.

Commerce Cloud Order Management

In a scenario where a shipping order is approved, and payment is capture, but the items are later cancelled and re-allocated to another shipping order, there is a bug which causes the new shipping order to capture payment again on shipping order approval. This payment should not be captured when the...

In Review ·Reported By 1 ·Updated 2019-09-09

Some customers are unable to refund on some orders under Order Management CSC

Commerce Cloud Order Management

Some customers are unable to refund on some orders under Order Management system - Customer Service module, error in the pop up window says " Unable to process request".

In Review ·Reported By 0 ·Updated 2019-08-28

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Commerce Cloud Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 6 ·Updated 2019-08-20

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount

Commerce Cloud Order Management

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount. When exchanging an item on an order with a different price than the original item which was returned, there is an issue with the tax calculation for the price adjustment. The original portion of...

No Fix in version 18.10 Order Management ·Reported By 2 ·Updated 2019-08-20

Order fails to import into Order Management and is in Sending status in Business Manager

Commerce Cloud Order Management

Order is not present in Order Management and is stuck in Sending status in Business Manager. EXPECTED RESULT Order should be sent from business manager and should be available in Order Management

In Review ·Reported By 2 ·Updated 2019-08-14

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