Salesforce Known Issues

Known Issues · Commerce Cloud Order Management

AM Auth errors - The underlying connection was closed

Commerce Cloud Order Management

Account Manager is seeing an increase in calls and more occurrences of the the errors "[OAuth Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.]" To fix this, our engineering team needs to implement caching and retry logic into...

In Review ·Reported By 2 ·Updated 7 days ago

Order Integration | Orders with unicode characters as part of the product information or the JSON sent over to OMS are not imported successfully.

Commerce Cloud Order Management

After an order is placed on the storefront, the order is transferred over in the form of JSON over to Order Center. When the JSON contains Unicode characters the import of such orders into the Order Management System is failing. In most of the failing cases it has been observed that the product names...

In Review ·Reported By 1 ·Updated 8 days ago

Product Order Quantity incorrect after using API to cancel item

Commerce Cloud Order Management

After using the API to cancel an item from the Shipping Order and then unallocate from the order, the Product Order quantity increases rather than decreases. So the total quantity of a product on an order gets incremented to more than what was ordered.

In Review ·Reported By 5 ·Updated 10 days ago

New Allocation Routing Rules Errors when multiple order items are the same items

Commerce Cloud Order Management

Within the new allocating routing rules the order items are not getting allocated when you have multiple items of the same SKU/item id.

In Review ·Reported By 4 ·Updated 16 days ago

Incorrect Tax is sent to Avalara for Items with discount/price adjustments

Commerce Cloud Order Management , Commerce Cloud Platform

Issue: Tax for discounted line items in orders is shown incorrectly in Avalara Admin. Tax Flow is Avalara > Digital > OMS > Avalara Admin BM(digital) is receiving correct tax for orders from the Avalara, which is sent to OMS. But after shipping in OMS, Tax is recomputed and wrong values are reported...

In Review ·Reported By 1 ·Updated 21 days ago

CC - Force communication with the AM server to be TLS 1.2

Commerce Cloud Order Management

When communicating with the AM server the OM server is picking TLS 1.1 instead of 1.2. It only does this for a second or two but because AM only supports 1.2 this throws an error and holds up order import statuses from being sent back to digital.

In Review ·Reported By 2 ·Updated 2019-02-08

OM - Orders are not allocated when Fulfilment Site Name is empty

Commerce Cloud Order Management

During allocation when the site name is empty and one of the order items has inventory in that site the order is not allocated.

In Review ·Reported By 1 ·Updated 2019-02-05

OM - Homepage Report returns error

Commerce Cloud Order Management

OM Homepage and Orders Manager pages show the following error message: "Your action produced an unexpected result, please check your data and try again." instead of the Homepage Report.

In Review ·Reported By 0 ·Updated 2019-02-05

Vertex Module is not handling zero quantity item invoices correctly

Commerce Cloud Order Management

Vertex Tax Solution Module incorrectly handles zero quantity item invoices. This results in missing sales transactions from the Vertex Tax Register. The zero quantity invoices continue to be returned on the Vertex Addin job and the list gets larger and larger without those getting processed.

In Review ·Reported By 4 ·Updated 2019-01-23

Incorrect Coupon Codes on multi-line items in an Order

Commerce Cloud Order Management

When multi-line orders come in with order-level coupon codes, only a single line item is getting the customer-facing coupon code and the rest are getting the digital internal coupon identifier. The customer expects all line items to show the Digital coupon code ‘XXXXXXXXXX18’ which is what is sent...

In Review ·Reported By 2 ·Updated 2019-01-17

1 to 10 of 31 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.