Salesforce Known Issues

Known Issues · Commerce Cloud Order Management

Modifying the category order causes an error.

Commerce Cloud Order Management

Changing the category order under product details in the Order Center is producing an error. When opening the Inventory manager in Order Center and searching for the relevant product. Open the Product and Find Categories in the detail page. Then Click on the arrow beside a category to change the order....

In Review ·Reported By 1 ·Updated 3 days ago

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Commerce Cloud Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 0 ·Updated 4 days ago

Order Management API - Return Order resource doesn't provide ship_to address field in the api response.

Commerce Cloud Order Management

API endpoint: GET api/core/v{version}/returns/{keys} Documentation: https://documentation.b2c.commercecloud.salesforce.com/API1/topic/com.demandware.dochelp/OrderManagement/RESTAPI/Core/GETCoreV1ReturnsKeys.html?cp=0_4_1_18 Using the above Order Management API resource as defined by documentation,...

In Review ·Reported By 1 ·Updated 12 days ago

Change Parent Category functionality is not working in Order Management

Commerce Cloud Order Management

When trying to use change parent functionality in Order Management Admin portal, the user is served html code instead of the feature

In Review ·Reported By 5 ·Updated 20 days ago

Adyen Payment Processor doesn't support partial capture and refunds when configured with Klarna.

Commerce Cloud Order Management

The Adyen payment processor does not provide line level item information currently required by Klarna. Due to this, partial captures and refunds are failing.

In Review ·Reported By 3 ·Updated 20 days ago

Old Tasking system - Jobs csv import breaking on text.

Commerce Cloud Order Management

Catalog product update job (Job 1224) is failing.

In Review ·Reported By 2 ·Updated 20 days ago

Site Inclusion/Exclusion Shipping Hours Feature

Commerce Cloud Order Management

Settings related to both inclusion and exclusion shipping hours are ignored. As a result, inventory can still be allocated during excluded times. In the opposite scenario, orders would not allocate inventory to a single site with inventory if depending on inclusion hours.

No Fix in version 18.7 ·Reported By 2 ·Updated 2019-04-17

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount

Commerce Cloud Order Management

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount. When exchanging an item on an order with a different price than the original item which was returned, there is an issue with the tax calculation for the price adjustment. The original portion of...

In Review ·Reported By 2 ·Updated 2019-04-11

Refunding order containing gift card errors with "credit amount exceeds order"

Commerce Cloud Order Management

When an order includes a split payment using both a gift card and a credit card, the refund must be processed by re-issuing a gift card and crediting only the amount originally charged.

No Fix in version 18.6 ·Reported By 0 ·Updated 2019-04-05

AM Auth errors - The underlying connection was closed

Commerce Cloud Order Management

Account Manager is seeing an increase in calls and more occurrences of the the errors "[OAuth Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.]" To fix this, our engineering team needs to implement caching and retry logic into...

In Review ·Reported By 2 ·Updated 2019-03-14

1 to 10 of 36 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.