Known Issues · Commerce Cloud Order Management

Cancelling and re-allocating an order line item to a new shipping order captures payment twice.

Commerce Cloud Order Management

In a scenario where a shipping order is approved, and payment is capture, but the items are later cancelled and re-allocated to another shipping order, there is a bug which causes the new shipping order to capture payment again on shipping order approval. This payment should not be captured when the...

In Review ·Reported By 1 ·Updated 13 days ago

Some customers are unable to refund on some orders under Order Management CSC

Commerce Cloud Order Management

Some customers are unable to refund on some orders under Order Management system - Customer Service module, error in the pop up window says " Unable to process request".

In Review ·Reported By 0 ·Updated 25 days ago

Applying Promotion Code on Large Orders cause Orders not to Import in Order Center

Commerce Cloud Order Management

When a high quantity order has an attached line item promotion or coupon being applied, the Order would fail to import into Order Management. After further debugging we observed that Promotion Code Applied to the Order line items caused the file size to exceed the maximum size limit of the Order...

In Review ·Reported By 6 ·Updated 2019-08-20

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount

Commerce Cloud Order Management

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount. When exchanging an item on an order with a different price than the original item which was returned, there is an issue with the tax calculation for the price adjustment. The original portion of...

No Fix in version 18.10 Order Management ·Reported By 2 ·Updated 2019-08-20

OMS jobs- Clear All BOA import mode is not honoring the catalog

Commerce Cloud Order Management

Currently, the Data Import back order authorization feature is not working as intended. This feature allows the client to select a list of items and set the amount of back orders. If the clear BackOrderAuthorization option is used, it will clear out all current back-order authorization and re-assign...

In Review ·Reported By 1 ·Updated 2019-08-20

In Order Center, return order refunds odd amount

Commerce Cloud Order Management

When creating return order, it refunds an odd amount and then the subsequent payment transaction fails as the refund is more than the total order amount. This happens when there are zero cost items for an order. For example, there are 2 items on order. The first item costs $50 and the second item's...

In Review ·Reported By 1 ·Updated 2019-08-19

Order fails to import into Order Management and is in Sending status in Business Manager

Commerce Cloud Order Management

Order is not present in Order Management and is stuck in Sending status in Business Manager. EXPECTED RESULT Order should be sent from business manager and should be available in Order Management

In Review ·Reported By 2 ·Updated 2019-08-14

Import - Data job - BOA - Update Quantity above 33000 causes error

Commerce Cloud Order Management

When creating a Import - Data job within the job system in the UI, you try to import a quantity of over 33000, it errors with the following : Arithmetic operation resulted in an overflow

In Review ·Reported By 3 ·Updated 2019-07-24

Fraud Decision Call to Cybersource from OMS not including discounts on the products

Commerce Cloud Order Management

The calls that go out to Cybersource from OMS for a fraud decision are sending in whole prices without factoring in discounts. For scenario like the unit price of the item is 29$ & there is a 40% discount, 29$ is sent to cybersource instead of discounted amount.

In Review ·Reported By 2 ·Updated 2019-07-03

Modifying the category order causes an error.

Commerce Cloud Order Management

Changing the category order under product details in the Order Center is producing an error. When opening the Inventory manager in Order Center and searching for the relevant product. Open the Product and Find Categories in the detail page. Then Click on the arrow beside a category to change the order....

In Review ·Reported By 2 ·Updated 2019-05-21

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