Salesforce Known Issues

Known Issues · Commerce Cloud Einstein/Predictive

CCAC data is not showing data accordingly timezone

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...

In Review ·Reported By 3 ·Updated 4 days ago

Missing data for Click Through Rate under Einstein tab (Reports and Dashboards)

Commerce Cloud Einstein/Predictive

In Reports and Dashboard, under Einstein tab, Click Through Rate data might be missing for some dates.

In Review ·Reported By 3 ·Updated 17 days ago

Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException

Commerce Cloud Einstein/Predictive

Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.

In Review ·Reported By 3 ·Updated 2020-02-27

Missing Data in Einstein Tab

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Einstein Analytics - Dashboards/Lenses

Data is not available in S3 for some specific sites starting from a certain date .

In Review ·Reported By 1 ·Updated 2020-02-26

Enabling Einstein breaks Page Designer pages when using <isobject>

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

PageDesigner pages that contain a recommender (e.g. for a product <isobject object="${pdict.product}" view="recommendation">, ) will render broken HTML whenever Einstein is enabled. This occurs because the script for the recommender viewReco-cquotient.js is inserted before the opening html tag thus...

Fixed in version 20.1 Preview ·Reported By 1 ·Updated 2020-01-21

Einstein Search Dictionaries: "Last Modified" column sorted by Day of month

Commerce Cloud Einstein/Predictive

Einstein Search Dictionaries: "Last Modified" column sorted by Day of month and not by entire date

In Review ·Reported By 1 ·Updated 2019-12-13

Einstein recommendations do not work when the storefront users deny the tracking consent

Commerce Cloud Einstein/Predictive

The Einstein recommendations do not show up in storefront when the end-users deny the tracking consent while browsing the sites. The recommend strategies shall work irrespective of cookie consent.

Fixed in version 19.10 Preview ·Reported By 2 ·Updated 2019-09-24

Not all the values of a multi-selected custom product attributes from BM are showing up in the Cquotient Configurator

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Einstein feed is only pulling the first value of a multi-selected custom attribute from the BM, and therefore the remaining selected attribute values are missing in the Cquotient Configurator.

Fixed in version 19.9 Preview Update; 19.9 GA ·Reported By 5 ·Updated 2019-09-16

Einstein component generates many errors in the log

Commerce Cloud Einstein/Predictive

There are log entries relative to Einstein components in log files like the ones below: Stack trace <stack_trace_id> [2019-05-25 07:32:05.420 GMT] ERROR SystemJobThread|22844703|Retrieve Predictive Sort Data|RetrievePredictiveSortData-Start system.core [site_name] JOB [job_id] - Error executing...

Fixed in version 19.9 Preview ·Reported By 2 ·Updated 2019-08-28

Einstein Search Dictionaries maxlength error in hypernym field

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

When trying to add the hypernym (or Hyponym) using the lightning search dictionaries module there's a maxlength error (seems to be restricted to 40 characters).

Fixed in version 19.5 Preview ·Reported By 2 ·Updated 2019-05-02

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