Known Issues · Commerce Cloud Einstein/Predictive

Enabling Einstein breaks Page Designer pages when using <isobject>

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

PageDesigner pages that contain a recommender (e.g. for a product <isobject object="${pdict.product}" view="recommendation">, ) will render broken HTML whenever Einstein is enabled. This occurs because the script for the recommender viewReco-cquotient.js is inserted before the opening html tag thus...

In Review ·Reported By 1 ·Updated Today

CCAC data is not showing data accordingly timezone

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...

In Review ·Reported By 0 ·Updated 13 days ago

Einstein recommendations do not work when the storefront users deny the tracking consent

Commerce Cloud Einstein/Predictive

The Einstein recommendations do not show up in storefront when the end-users deny the tracking consent while browsing the sites. The recommend strategies shall work irrespective of cookie consent.

Fixed in version 19.10 Preview ·Reported By 2 ·Updated 2019-09-24

Not all the values of a multi-selected custom product attributes from BM are showing up in the Cquotient Configurator

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Einstein feed is only pulling the first value of a multi-selected custom attribute from the BM, and therefore the remaining selected attribute values are missing in the Cquotient Configurator.

Fixed in version 19.9 Preview Update; 19.9 GA ·Reported By 5 ·Updated 2019-09-16

Einstein component generates many errors in the log

Commerce Cloud Einstein/Predictive

There are log entries relative to Einstein components in log files like the ones below: Stack trace <stack_trace_id> [2019-05-25 07:32:05.420 GMT] ERROR SystemJobThread|22844703|Retrieve Predictive Sort Data|RetrievePredictiveSortData-Start system.core [site_name] JOB [job_id] - Error executing...

Fixed in version 19.9 Preview ·Reported By 2 ·Updated 2019-08-28

Einstein Search Dictionaries maxlength error in hypernym field

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

When trying to add the hypernym (or Hyponym) using the lightning search dictionaries module there's a maxlength error (seems to be restricted to 40 characters).

Fixed in version 19.5 Preview ·Reported By 2 ·Updated 2019-05-02

SKU parameter is missing in Einstein finishCheckout event

Commerce Cloud Einstein/Predictive

Einstein is not receiving SKU in the finishCheckout activities; Einstein is unable to serve recommender strategies like "recent top selling products" if SKU is missing in Einstein finishCheckout event

Fixed in version 19.3 Preview Update / GA ·Reported By 3 ·Updated 2019-03-19

Predictive Sort direction is incorrect when used in a simple sorting rule

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Predictive Sort direction should be descending when setup as a simple sorting rule. Currently, the direction is reversed in storefront.

Fixed in version 19.3 Preview ·Reported By 3 ·Updated 2019-02-26

CQuotient Error Logs

Commerce Cloud Einstein/Predictive

The new Einstein feed job (Administration -> Operations -> Einstein Deployment), produces a bunch of errors such as the ones below: [2018-06-19 15:05:30.129 GMT] ERROR pool-31-thread-2 Sites-SiteGenesis-Site JOB 9d1103d7ad00fb73d9fbc936e39d1103d7ad 305ad3c8edff0735dd33c48de1 3374292576010451968...

Fixed in version 18.7 Preview Update / GA ·Reported By 2 ·Updated 2018-12-14

Performance degradation for Einstein Deployment Page when the instance has many sites

Commerce Cloud Einstein/Predictive

Customers may experience degraded load time when accessing the "Einstein Deployment" module in Business Manager.

Fixed in version 19.1 Preview ·Reported By 1 ·Updated 2018-12-14

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