Salesforce Known Issues

Process' Post to Chatter Action that posts a hyperlink ends up displaying "_HL_ENCODED_" in the record's feed instead of the proper URL/link

Chatter , Process Builder

In a Process, "Post to Chatter" actions posting a reference to a Formula (Text) Field with a Hyperlink() function ends up with a post displaying "_HL_ENCODED_" instead of the actual URL.

Release In Progress - Spring '20 ·Reported By 23 ·Updated Today

Using the "Reply" or "Reply All" email action from the Chatter Feed in a Lightning Console results in error ID: 1473232253

Chatter , Platform , Service Cloud Console , Lightning

Using the "Reply" or "Reply All" email action from the Chatter Feed in Lightning Console results in the error "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 1473232253)"

In Review ·Reported By 19 ·Updated Yesterday

Case Comment Post feed items do not wrap long text and do not make URLs clickable

Chatter , Service , Lightning

In Lightning, compact feed items of type Case Comment Post do not wrap long text and do not make URLs clickable. In Classic they wrap fine and URLs are clickable.

In Review ·Reported By 16 ·Updated Yesterday

New!Can't invite external users to Chatter group


Can't invite external users to Chatter group​ After inviting an external user from the Chatter group and accessing the link of the received email, if you click the [Next] button or the link of "Change" of the email address, the following error will occur.​ Error message: Oops, the page you're...

In Review ·Reported By 1 ·Updated Yesterday

Chatter Engagement Feed Post chart data is incorrect


Chatter Posts are not displayed on the correct date on the Feed Post chart under Engagement, if the OS / Windows time zone is set between UTC+01:00 and UTC+14:00. Does not affect all browsers and the error can be inconsistent.

Scheduled - Summer '20 ·Reported By 1 ·Updated 4 days ago

"Data Not Available" error when viewing a Case


In some orgs, users with the View All Data permission could see a "Data Not Available" error while viewing some Cases (or other records with a Chatter Feed). The error appears like: ---- Data Not Available You do not have Edit access to one of the two records you are trying to merge. Please contact...

In Review ·Reported By 16 ·Updated 7 days ago

Issue with IsInboxTermsOfUseAccepted FROM SalesforceIqUser sObject type 'SalesforceIqUser' is not supported where EAC and Inbox are enabled

Apex , Chatter , Email Clients , Einstein Activity Capture

In Standard Users where Einstein Activity Capture and Inbox is enabled but the user does not have permission sets for either Inbox or Einstein Activity Capture, there is a scenario where calling Messaging.sendEmail is failing with the error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted...

Release In Progress - Spring '20 Patch 4.4 ·Reported By 15 ·Updated 7 days ago

Creating a Content Note using a Chatter Action creates a feed item regardless of setting.


When creating a Content Note from a Chatter action a feed item will be created regardless of the "Create Feed Item" being unchecked in the Action definition. "Content Notes" refers to the new Notes functionality introduced in Winter 16.

In Review ·Reported By 12 ·Updated 7 days ago

Community Users unable to Add Record to Chatter Group.

Chatter , Communities

When a community user attempts to use the "Add Record" action in a Chatter Group they will receive the following error: We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help.

Scheduled - Summer '20 ·Reported By 2 ·Updated 7 days ago

Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image.

Chatter , Communities , Summer 17

Some Community users have observed the following error when attempting to upload a profile image 'We can’t upload your photo right now. Please wait a few minutes and try again'

In Review ·Reported By 75 ·Updated 11 days ago

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