Salesforce Known Issues

Campaign statistics not recalculating correctly

Campaigns

If you believe you may be affected by this issue contact Support to confirm. Rarely, Campaign statistic fields may become out of sync with your data and will remain incorrect even if recalculated.

In Review ·Reported By 117 ·Updated 4 days ago

Add Campaign when records are Person Contacts from report fails

Analytics , Campaigns

In a Person Account enabled org, when we try to add members ( as person contacts) to campaigns, the members are not added as expected. This malfunction is caused by one of the following scenarios: 1.If the report is using custom report type AND the lookup field (contact ID for example) is added...

Fixed ·Reported By 4 ·Updated Yesterday

'Influenced Opportunities' Related List Appears Empty on Campaigns Following Creation of Influence Records on Opportunities

Campaigns , Sales and Marketing

If an organization has the 'Account Name' field added to the 'Influenced Opportunities' related list (on the Campaigns entity), that related list will fail to populate after Campaign Influence records are added to the Opportunity.

In Review ·Reported By 12 ·Updated 6 days ago

Duplicate Campaign Member records are hidden from UI/workbench

Campaigns

Some of our customers have reported that duplicate Campaign Member records are hidden from the Lightning Experience UI and from Workbench / API exporting tools. The records are visible in Classic UI. Salesforce Engineering is aware of this issue and plans to address this in a future release.

In Review ·Reported By 2 ·Updated 15 days ago

Contact Salutation picklist values cannot be deactivated due to Campaign Member record type

Campaigns

Deactivating a Contact Salutation picklist values returns the following error: -------------- The picklist value you attempted to delete is the last value for the following record types. This picklist must contain at least one value. Either add another value to the picklist or to the following record...

Fixed ·Reported By 0 ·Updated 15 days ago

Campaign Member custom fields are not available for mapping when adding members via the Data Import Wizard

Campaigns , Spring 16

When attempting to add Campaign Members using the Data Import Wizard, Campaign Member custom fields will not be available for field mapping.

No Fix ·Reported By 151 ·Updated 2019-12-17

isUnreadByOwner Field on Lead Updates to 'False' When Non-UI Changes Are Made Following Campaign Member Update

Apex , API , Campaigns , Listviews

Our current documentation regarding the isUnreadByOwner field on Lead object reads: “A lead will only be considered "Read" when the owner of that lead views / edits that lead in the UI. It will remain "Unread" even if someone other than the owner views or edits the lead record or some mass action...

In Review ·Reported By 4 ·Updated 2019-12-13

Campaign Stats related to Opportunity are not updating for custom campaign influence model

Campaigns

Campaign Statistic-related fields (Opportunities, Won Opportunities, Value Opportunities, Value Won Opportunities) are not updating correctly (zero or negative values) even when Campaign Influence records are created either manually or by using a Process. Issue 1: Opportunity is double associated...

Fixed ·Reported By 9 ·Updated 2019-11-04

SFCC Promotion: Bonus Product Positioning is not working correctly when Promotion Library feature is ON

Campaigns

Promotions defined with a bonus product added to the cart will only apply a single discount if more then one promotion/bonus product is part of the cart. With promotion library enabled Bonus Product promotions are not getting fully applied with promotion site preference - Bonus Product Positioning:...

Fixed in version 19.10 Preview Update & GA ·Reported By 1 ·Updated 2019-09-30

Cloning a campaign record fails due to failure of validation rule.

Campaigns

Validation rule causes an error when cloning records in Classic but works in Lightning. The error is encountered when a user creates a validation rule on the Campaign object which checks if the Campaign record type is the same as the Campaign Member record type. The validation rule is being triggered...

Fixed ·Reported By 3 ·Updated 2019-09-25

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