Known Issues · CTI
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 50 ·Updated 10 days ago
OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.
In Review ·Reported By 3 ·Updated 11 days ago
Scheduled - Summer '19 ·Reported By 12 ·Updated 12 days ago
Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17
In Review ·Reported By 30 ·Updated 13 days ago
The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.
Scheduled - Winter '20 ·Reported By 3 ·Updated 13 days ago
OpenCTI callback functions will fail to execute if another window.postMessage() is executed from custom code. The OpenCTI function completes and returns fine but the callback function is not executed.
In Review ·Reported By 5 ·Updated 2019-02-28
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 16 ·Updated 2019-02-25
The listener onNavigationChange is always handled in the main window even when the softphone is popped out.
In Review ·Reported By 3 ·Updated 2019-02-22
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 2 ·Updated 2019-02-21
If you have an open modal in Lightning Experience and ScreenPop is invoked from OpenCTI, the other opened model is lost with all entered data.
Fixed - Spring '19 Patch 9.0 ·Reported By 4 ·Updated 2019-02-19
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