Unable to load related lists if Click to dial is enabled and the user loading the related lists doesnt have access to the entity

CTI , Winter 18

For accounts and opportunities which have account contact roles rl and opportunity contact roles rl, the related lists error out if Click to dial is enabled and the user doesnt have access to a particular contact

In Review ·Reported By 11 ·Updated 3 days ago

CTI Adapter not regaining focus after opencti.screenPop() within Firefox v57 in Windows and Ubuntu

CTI , Lightning

Using the sforce.opencti.screenPop() method in VF Page for Lightning Experience (if you have an <input> element in the page) after typing into the input field and executing the screenPop() method, the focus is lost out of the input field in Firefox v57+ in Windows and Ubuntu. This issue is reproducible...

In Review ·Reported By 1 ·Updated 6 days ago

Editing a custom Lightning App on Lightning Experience throws an error ID.

CTI , Lightning

Editing a custom Lightning App on Lightning Experience throws a "Sorry to interrupt" error with and ID. After closing the error the App can be edited, but opening the Utility Bar tab crashes the browser.

In Review ·Reported By 5 ·Updated 8 days ago

<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

In Review ·Reported By 10 ·Updated 10 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 10 ·Updated 26 days ago

In Lightning Console application searchAndScreenPop Open CTI api function does not display search results when multiple matches are found

CTI , Lightning

In Lightning Console application searchAndScreenPop Open CTI api function does not display search results and does not update global search text box when multiple matches are found and popped to the search page. This happens when the function is called for the first time only. If it is called a second...

In Review ·Reported By 2 ·Updated 2017-10-31

Object records are not created when a checkbox field is specified in Live Agent- Pre chat form

API , CTI , Live Agent

In a live agent pre chat form , if there is also a custom checkbox field. When that custom checkbox field is specified in the prechat form and when pre chat form is submitted the Object record is not created.

In Review ·Reported By 7 ·Updated 2017-10-26

openCTI.screenPop() to new Lead with pre-filled fields fails to populate in Lightning in Winter 18

CTI , Lightning

openCTI.screenPop() with pre-filled fields fails on Lead object in Lightning in Winter18, it works fine in the Summer 17 release. Note that the issue is not happening for Objects such as Account and Contact, it is happening only for Lead object. Lead fields such as Phone, Email and Title are not...

Fixed - Winter '18 Patch 8.0 ·Reported By 9 ·Updated 2017-10-14

sforce.opencti api functions do not return any data in lightning

CTI , Lightning

sforce.opencti api functions doesn't return any data in lightning when my domain is configured with name which contains character "c".

Fixed - Winter '18 ·Reported By 6 ·Updated 2017-10-14

Duplicate Open CTI adapter displayed in sidebar when opening single user calendar day or week views

Activities , CTI , User Interface , Winter 17

When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.

In Review ·Reported By 34 ·Updated 2017-09-21

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