Known Issues · CTI
Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.
In Review ·Reported By 8 ·Updated 4 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 14 ·Updated 6 days ago
OpenCTI runApex() fails to execute after relaunching browser and login with "Your session is invalid or an error occurred. Refresh the page and try again, or ask your Salesforce admin for help."
Fixed - Summer '18 Patch 6.0 ·Reported By 26 ·Updated 8 days ago
Fixed - Summer '18 Patch 1.0 ·Reported By 5 ·Updated 8 days ago
When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.
In Review ·Reported By 39 ·Updated 9 days ago
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 11 ·Updated 16 days ago
On using lightning console app , under Softphone Layout , when we have the Screen Pop Settings for "No Matching Records" set to "Open a new case", the callback function for searchAndScreenPop() is not getting executed
Scheduled - Winter '19 ·Reported By 5 ·Updated 18 days ago
Using Open CTI, when the User Session is timed out, It does not alert the user and when trying to perform any DML operations it logs the user out without saving any context.
In Review ·Reported By 1 ·Updated 25 days ago
Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17
In Review ·Reported By 18 ·Updated 2018-05-11
Using the sforce.opencti.screenPop() method in VF Page for Lightning Experience (if you have an <input> element in the page) after typing into the input field and executing the screenPop() method, the focus is lost out of the input field in Firefox v57+ in Windows and Ubuntu. This issue is reproducible...
In Review ·Reported By 2 ·Updated 2018-05-10
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