Known Issues · CTI
When sforce.interaction.saveLog() is used to insert records into Object, FLS (Field Level Security) of the context user is not enforced.
In Review ·Reported By 0 ·Updated 11 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 68 ·Updated 20 days ago
OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected. The issue is due to one of the "Account" Objects being a BusinessAccount object
In Review ·Reported By 2 ·Updated 2020-02-19
When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.
In Review ·Reported By 4 ·Updated 2020-02-17
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 3 ·Updated 2020-01-28
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 10 ·Updated 2019-12-02
clickToDial is not supported in Lightning as it does in Classic UI.
Fixed - Winter '18 ·Reported By 25 ·Updated 2019-11-07
The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.
Fixed - Winter '20 ·Reported By 3 ·Updated 2019-10-12
When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.
In Review ·Reported By 40 ·Updated 2019-10-09
An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.
In Review ·Reported By 8 ·Updated 2019-09-25
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