<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

Fixed - Winter '18 ·Reported By 25 ·Updated 5 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 62 ·Updated 22 days ago

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 9 ·Updated 27 days ago

The SetSoftPhonePanelHeight() & SetSoftPhonePanelWidth() API Methods Invoke OnNavigationChange() While Popped Out

CTI

The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.

Fixed - Winter '20 ·Reported By 3 ·Updated 2019-10-12

Duplicate Open CTI adapter displayed in sidebar when opening single user calendar day or week views

Activities , CTI , User Interface , Winter 17

When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.

In Review ·Reported By 40 ·Updated 2019-10-09

OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected

CTI

OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected. The issue is due to one of the "Account" Objects being a BusinessAccount object

In Review ·Reported By 1 ·Updated 2019-09-27

Lightning Console - Tabs using Pinned Regions in association and Accordion Components break when opening records as sub-tabs

CTI , Live Agent , Lightning , LiveMessage

An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.

In Review ·Reported By 8 ·Updated 2019-09-25

"Past Activity" for activities feed is not being refreshed when opencti.refreshView api is called to create new task related to entities

CTI

"Past Activity" for activities feed is not being refreshed when refreshView api is called to create new task related to entities other than case

In Review ·Reported By 5 ·Updated 2019-09-23

Callback function is called twice when a Console App contains both a Call Center and a Custom Console Component with a Canvas App embedded

CTI , VisualForce

Callback function is called twice when a Console App contains both a Call Center and a Custom Console Component with a Canvas App embedded

Fixed - Winter '20 ·Reported By 1 ·Updated 2019-09-07

When resizing a Softphone for a Canvas App CTI adapter does not work as expected

CTI , Service Cloud Console

Resizing a Softphone for a Canvas App CTI adapter does not work as expected. When the default Softphone height and width are used in the UI of the Call Centre, the panel doesn't resize. When you focus away the panel disappears and the following JavaScript error can be observed in the console: Uncaught...

Fixed - Summer '19 ·Reported By 13 ·Updated 2019-06-15

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