Salesforce Known Issues

In Classic, sforce.interaction.saveLog() is not respecting FLS

API , CTI , Platform , Custom Objects

When sforce.interaction.saveLog() is used to insert records into Object, FLS (Field Level Security) of the context user is not enforced.

In Review ·Reported By 0 ·Updated 11 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 68 ·Updated 20 days ago

OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected

CTI

OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected. The issue is due to one of the "Account" Objects being a BusinessAccount object

In Review ·Reported By 2 ·Updated 2020-02-19

SearchAndScreenPop does not use pre-existing Softphone Layout for newly created LEX Apps

CTI , Lightning

When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.

In Review ·Reported By 4 ·Updated 2020-02-17

Utility Bar Does Not Detect Pop-out is Closed When Closing Pop-out Before Rendering Completes

CTI

When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.

In Review ·Reported By 3 ·Updated 2020-01-28

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 10 ·Updated 2019-12-02

<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

Fixed - Winter '18 ·Reported By 25 ·Updated 2019-11-07

The SetSoftPhonePanelHeight() & SetSoftPhonePanelWidth() API Methods Invoke OnNavigationChange() While Popped Out

CTI

The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.

Fixed - Winter '20 ·Reported By 3 ·Updated 2019-10-12

Duplicate Open CTI adapter displayed in sidebar when opening single user calendar day or week views

Activities , CTI , User Interface , Winter 17

When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.

In Review ·Reported By 40 ·Updated 2019-10-09

Lightning Console - Tabs using Pinned Regions in association and Accordion Components break when opening records as sub-tabs

CTI , Live Agent , Lightning , LiveMessage

An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.

In Review ·Reported By 8 ·Updated 2019-09-25

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