OpenCTI fails with Uncaught Action failed: Maximum call stack size exceeded(-1730112665)

CTI , Spring 18

Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.

In Review ·Reported By 8 ·Updated 4 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience


User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 14 ·Updated 6 days ago

OpenCTI runApex() fails to execute after relaunching browser and login with "Your session is invalid..."

CTI , Lightning

OpenCTI runApex() fails to execute after relaunching browser and login with "Your session is invalid or an error occurred. Refresh the page and try again, or ask your Salesforce admin for help."

Fixed - Summer '18 Patch 6.0 ·Reported By 26 ·Updated 8 days ago

integration.js Console bridge methods supported in Lightning Console do not all function from OpenCTI SoftPhone


Javascript Console Toolkit methods like openPrimaryTab(),openSubtab() not working in Lightning Console CTI softphone widget

Fixed - Summer '18 Patch 1.0 ·Reported By 5 ·Updated 8 days ago

Duplicate Open CTI adapter displayed in sidebar when opening single user calendar day or week views

Activities , CTI , User Interface , Winter 17

When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.

In Review ·Reported By 39 ·Updated 9 days ago

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 11 ·Updated 16 days ago

Callback function not working for searchAndScreenPop() in Lightning console app


On using lightning console app , under Softphone Layout , when we have the Screen Pop Settings for "No Matching Records" set to "Open a new case", the callback function for searchAndScreenPop() is not getting executed

Scheduled - Winter '19 ·Reported By 5 ·Updated 18 days ago

Open CTI API function fails with "Cannot read property 'servicedesk' of undefined" after session timeout outside of the Console

API , CTI , Summer 18 , Spring 18

Using Open CTI, when the User Session is timed out, It does not alert the user and when trying to perform any DML operations it logs the user out without saving any context.

In Review ·Reported By 1 ·Updated 25 days ago

Summer 17 - Lightning OpenCTI Call Center Adapter iFrame hidden behind utility bar in LEX

CTI , Summer 17 , Lightning

Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17

In Review ·Reported By 18 ·Updated 2018-05-11

CTI Adapter not regaining focus after opencti.screenPop() within Firefox v57 in Windows and Ubuntu

CTI , Lightning

Using the sforce.opencti.screenPop() method in VF Page for Lightning Experience (if you have an <input> element in the page) after typing into the input field and executing the screenPop() method, the focus is lost out of the input field in Firefox v57+ in Windows and Ubuntu. This issue is reproducible...

In Review ·Reported By 2 ·Updated 2018-05-10

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