Salesforce Known Issues

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience


User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 50 ·Updated 10 days ago

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone


OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 3 ·Updated 11 days ago

When resizing a Softphone for a Canvas App CTI adapter does not work as expected

CTI , Service Cloud Console

Resizing a Softphone for a Canvas App CTI adapter does not work as expected. When the default Softphone height and width are used in the UI of the Call Centre, the panel doesn't resize. When you focus away the panel disappears and the following JavaScript error can be observed in the console: Uncaught...

Scheduled - Summer '19 ·Reported By 12 ·Updated 12 days ago

Summer 17 - Lightning OpenCTI Call Center Adapter iFrame hidden behind utility bar in LEX

CTI , Summer 17 , Lightning

Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17

In Review ·Reported By 30 ·Updated 13 days ago

The SetSoftPhonePanelHeight() & SetSoftPhonePanelWidth() API Methods Invoke OnNavigationChange() While Popped Out


The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.

Scheduled - Winter '20 ·Reported By 3 ·Updated 13 days ago

Open CTI callback functions fail to execute if another postMessage is sent from custom code

CTI , Service , Service Cloud Console

OpenCTI callback functions will fail to execute if another window.postMessage() is executed from custom code. The OpenCTI function completes and returns fine but the callback function is not executed.

In Review ·Reported By 5 ·Updated 2019-02-28

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 16 ·Updated 2019-02-25

Listener onNavigationChange Only Handled in Main Window When Softphone is Popped Out

CTI , Lightning

The listener onNavigationChange is always handled in the main window even when the softphone is popped out.

In Review ·Reported By 3 ·Updated 2019-02-22

Utility Bar Does Not Detect Pop-out is Closed When Closing Pop-out Before Rendering Completes


When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.

In Review ·Reported By 2 ·Updated 2019-02-21

Open CTI ScreenPop incorrectly closes other modals within Lightning

CTI , Lightning

If you have an open modal in Lightning Experience and ScreenPop is invoked from OpenCTI, the other opened model is lost with all entered data.

Fixed - Spring '19 Patch 9.0 ·Reported By 4 ·Updated 2019-02-19

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