OpenCTI fails with Uncaught Action failed: Maximum call stack size exceeded(-1730112665)

CTI , Spring 18

Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.

In Review ·Reported By 14 ·Updated Yesterday

<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

In Review ·Reported By 16 ·Updated 8 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience


User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 21 ·Updated 12 days ago

SearchAndScreenPop does not use pre-existing Softphone Layout for newly created LEX Apps

CTI , Lightning

When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.

In Review ·Reported By 2 ·Updated 19 days ago

From Open CTI widget, isInConsole does not return correct results in a standard Lightning app

API , CTI , Lightning

When using a VF page with sforce.console.isInConsole() in the Open CTI widget in a Lightning App the result returned is always true. This method works correctly returns true for a Lightning console app, but returns false for a standard lightning app.

Scheduled - Winter '19 ·Reported By 2 ·Updated 30 days ago

When resizing a Softphone for a Canvas App CTI adapter does not work as expected

CTI , Service Cloud Console

Resizing a Softphone for a Canvas App CTI adapter does not work as expected. When the default Softphone height and width are used in the UI of the Call Centre, the panel doesn't resize. When you focus away the panel disappears and the following JavaScript error can be observed in the console: Uncaught...

In Review ·Reported By 10 ·Updated 2018-07-19

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone


OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 2 ·Updated 2018-07-19

Summer 17 - Lightning OpenCTI Call Center Adapter iFrame hidden behind utility bar in LEX

CTI , Summer 17 , Lightning

Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17

In Review ·Reported By 19 ·Updated 2018-07-13

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 13 ·Updated 2018-07-07

Open CTI API function fails with "Cannot read property 'servicedesk' of undefined" after session timeout outside of the Console

API , CTI , Summer 18 , Spring 18

Using Open CTI, when the User Session is timed out, It does not alert the user and when trying to perform any DML operations it logs the user out without saving any context.

In Review ·Reported By 4 ·Updated 2018-06-21

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