Salesforce Known Issues

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 41 ·Updated 3 days ago

Open CIT ScreenPop incorrectly closes other modals within Lightning

CTI , Lightning

If you have an open modal in Lightning Experience and ScreenPop is invoked from OpenCTI, the other opened model is lost with all entered data.

Fixed - Spring '19 Patch 9.0 ·Reported By 4 ·Updated Today

The SetSoftPhonePanelHeight() & SetSoftPhonePanelWidth() API Methods Invoke OnNavigationChange() While Popped Out

CTI

The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.

In Review ·Reported By 0 ·Updated 2 days ago

Utility Bar Does Not Detect Pop-out is Closed When Closing Pop-out Before Rendering Completes

CTI

When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.

In Review ·Reported By 0 ·Updated 2 days ago

Listener onNavigationChange Only Handled in Main Window When Softphone is Popped Out

CTI , Lightning

The listener onNavigationChange is always handled in the main window even when the softphone is popped out.

In Review ·Reported By 0 ·Updated 2 days ago

<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

In Review ·Reported By 19 ·Updated 11 days ago

Summer 17 - Lightning OpenCTI Call Center Adapter iFrame hidden behind utility bar in LEX

CTI , Summer 17 , Lightning

Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17

In Review ·Reported By 28 ·Updated 17 days ago

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone

CTI

OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 3 ·Updated 2019-01-11

Allow autoplay to Open CTI iframe to play audio/video files

CTI

Due to the AutoPlay policy changes made by Chrome browser, OpenCTI frames will not be able to autoplay audio and video files unless there is a user interaction. More about chrome autoplay polocy: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Fixed - Winter '19 Patch 16.6 ·Reported By 5 ·Updated 2018-12-18

SearchAndScreenPop does not use pre-existing Softphone Layout for newly created LEX Apps

CTI , Lightning

When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.

In Review ·Reported By 3 ·Updated 2018-11-27

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