Known Issues · CTI
Due to the AutoPlay policy changes made by Chrome browser, OpenCTI frames will not be able to autoplay audio and video files unless there is a user interaction. More about chrome autoplay polocy: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes
Scheduled - Summer '19 ·Reported By 5 ·Updated 2 days ago
Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17
In Review ·Reported By 26 ·Updated 9 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 32 ·Updated 16 days ago
When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.
In Review ·Reported By 3 ·Updated 19 days ago
In Lightning Console application searchAndScreenPop Open CTI api function does not display search results and does not update global search text box when multiple matches are found and popped to the search page. This happens when the function is called for the first time only. If it is called a second...
No Fix ·Reported By 6 ·Updated 2018-10-24
runApex() being used against System.UserInfo is throwing warning of "You don't have access to the Apex class UserInfo." but this Class cannot be granted to end Users. https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_methods_system_userinfo.htm#apex_methods_system_userinfo Apex...
Fixed - Winter '19 Patch 7.0 ·Reported By 21 ·Updated 2018-10-13
On using lightning console app , under Softphone Layout , when we have the Screen Pop Settings for "No Matching Records" set to "Open a new case", the callback function for searchAndScreenPop() is not getting executed
Fixed - Winter '19 ·Reported By 6 ·Updated 2018-10-13
When using a VF page with sforce.console.isInConsole() in the Open CTI widget in a Lightning App the result returned is always true. This method works correctly returns true for a Lightning console app, but returns false for a standard lightning app.
Fixed - Winter '19 ·Reported By 3 ·Updated 2018-10-13
"Past Activity" for activities feed is not being refreshed when refreshView api is called to create new task related to entities other than case
In Review ·Reported By 2 ·Updated 2018-10-09
In Review ·Reported By 11 ·Updated 2018-09-24
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