Known Issues · CTI
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 3 ·Updated Today
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 65 ·Updated 8 days ago
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 10 ·Updated 2019-12-02
clickToDial is not supported in Lightning as it does in Classic UI.
Fixed - Winter '18 ·Reported By 25 ·Updated 2019-11-07
The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.
Fixed - Winter '20 ·Reported By 3 ·Updated 2019-10-12
When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.
In Review ·Reported By 40 ·Updated 2019-10-09
OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected. The issue is due to one of the "Account" Objects being a BusinessAccount object
In Review ·Reported By 1 ·Updated 2019-09-27
An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.
In Review ·Reported By 8 ·Updated 2019-09-25
"Past Activity" for activities feed is not being refreshed when refreshView api is called to create new task related to entities other than case
In Review ·Reported By 5 ·Updated 2019-09-23
Callback function is called twice when a Console App contains both a Call Center and a Custom Console Component with a Canvas App embedded
Fixed - Winter '20 ·Reported By 1 ·Updated 2019-09-07
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.