Editing a custom Lightning App on Lightning Experience throws an error ID.

CTI , Lightning

Editing a custom Lightning App on Lightning Experience throws a "Sorry to interrupt" error with and ID. After closing the error the App can be edited, but opening the Utility Bar tab crashes the browser.

Scheduled - Spring '18 Patch 10.0 ·Reported By 8 ·Updated Yesterday

When resizing a Softphone for a Canvas App CTI adapter does not work as expected

CTI , Service Cloud Console

Resizing a Softphone for a Canvas App CTI adapter does not work as expected. When the default Softphone height and width are used in the UI of the Call Centre, the panel doesn't resize. When you focus away the panel disappears and the following JavaScript error can be observed in the console: Uncaught...

In Review ·Reported By 0 ·Updated 2 days ago

Summer 17 - Lightning OpenCTI Call Center Adapter iFrame hidden behind utility bar in LEX

CTI , Summer 17 , Lightning

Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17

In Review ·Reported By 16 ·Updated 3 days ago

Callback function not working for searchAndScreenPop() in Lightning console app


On using lightning console app , under Softphone Layout , when we have the Screen Pop Settings for "No Matching Records" set to "Open a new case", the callback function for searchAndScreenPop() is not getting executed

In Review ·Reported By 1 ·Updated 3 days ago

[Issue#2]Open CTI is blocked due to Salesforce page security headers change after Summer'17

CTI , Summer 17

Starting Summer '17, Open CTI adapter is stopped loading successfully and failed with "Failed to load resource: net::ERR_CONNECTION_REFUSED" error in browser logs. This is because security heads been changed with Summer '17 Content-Security-Policy:upgrade-insecure-requests [ this is also shown in...

In Review ·Reported By 3 ·Updated 21 days ago

Unable to load related lists if Click to dial is enabled and the user loading the related lists doesnt have access to the entity

CTI , Winter 18

For accounts and opportunities which have account contact roles rl and opportunity contact roles rl, the related lists error out if Click to dial is enabled and the user doesnt have access to a particular contact

Scheduled - Summer '18 ·Reported By 12 ·Updated 23 days ago

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 3 ·Updated 24 days ago

Omni-Channel connection/session is lost while users are working because of network loss.

CTI , Service , Live Agent

Currently, if an operator's session expires, like when they lose network connection or close their browser tab, and Omni begins the cleanup process, it will close their AgentWork (ones in Assigned or Opened status) before setting their UserServicePresence isCurrent value to false. This is leading to...

Scheduled - Summer '18 ·Reported By 12 ·Updated 25 days ago

<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

In Review ·Reported By 10 ·Updated 2018-01-17

Phone fields in Collapsible Highlight Panel in Console do not work with Click-to-Dial; there's a javascript error

CTI , Winter 15

* Phone fields in the collapsible highlight panel in Console do not work with Click-to-Dial, and instead, cause a javascript error "highlightpanel.apexp:46 Uncaught ReferenceError: disableClicked is not defined"

No Fix ·Reported By 7 ·Updated 2018-01-15

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