Opencti url resolution fails on VF with mydomain on sandbox

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly

In Review ·Reported By 4 ·Updated 19 days ago

Callback function is called twice when a Console App contains both a Call Center and a Custom Console Component with a Canvas App embedded

CTI , VisualForce

Callback function is called twice when a Console App contains both a Call Center and a Custom Console Component with a Canvas App embedded

Scheduled - Winter '20 ·Reported By 1 ·Updated 2019-07-03

When resizing a Softphone for a Canvas App CTI adapter does not work as expected

CTI , Service Cloud Console

Resizing a Softphone for a Canvas App CTI adapter does not work as expected. When the default Softphone height and width are used in the UI of the Call Centre, the panel doesn't resize. When you focus away the panel disappears and the following JavaScript error can be observed in the console: Uncaught...

Fixed - Summer '19 ·Reported By 13 ·Updated 2019-06-15

<support:clickToDial> is not supported in lightning

CTI , Lightning

clickToDial is not supported in Lightning as it does in Classic UI.

In Review ·Reported By 21 ·Updated 2019-06-14

Incorrect failure error when calling openCTI API method saveLog() multiple times

CTI

When saveLog() is called with an invalid Task ID, and then in the callback of the function try another SaveLog, it will fail no matter what and give an empty error message. saveLog API request will result in an undefined error as follows: {"success":false,"returnValue":null,"errors":[{"code":"GENERIC_ERROR","description":"...

In Review ·Reported By 3 ·Updated 2019-06-12

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 57 ·Updated 2019-06-06

Summer 17 - Lightning OpenCTI Call Center Adapter iFrame hidden behind utility bar in LEX

CTI , Summer 17 , Lightning

Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17

Fixed - Summer '19 ·Reported By 30 ·Updated 2019-05-04

When SetPresenceStatus first on a status the user dont have access to and then on a status the user have access to the callback fails after few mins

CTI , Live Agent , Omni-Channel

While in Classic, if setPresenceStatus is called with a status the user doesn't have access to and then on one they do have access to, the callback for the second call takes around 2 minutes to invoke and returns a failure response, even though the status does successfully change.

In Review ·Reported By 2 ·Updated 2019-04-30

The SetSoftPhonePanelHeight() & SetSoftPhonePanelWidth() API Methods Invoke OnNavigationChange() While Popped Out

CTI

The API listener onNavigationChange is firing when a user changes the height or width of the popped out softphone. This is not expected behaviour, and will cause problems for many CTI configurations.

Scheduled - Winter '20 ·Reported By 3 ·Updated 2019-04-23

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone

CTI

OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 3 ·Updated 2019-04-11

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