Known Issues · CTI
In Lightning Console application searchAndScreenPop Open CTI api function does not display search results and does not update global search text box when multiple matches are found and popped to the search page. This happens when the function is called for the first time only. If it is called a second...
In Review ·Reported By 5 ·Updated Today
runApex() being used against System.UserInfo is throwing warning of "You don't have access to the Apex class UserInfo." but this Class cannot be granted to end Users. https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_methods_system_userinfo.htm#apex_methods_system_userinfo Apex...
Fixed - Winter '19 Patch 7.0 ·Reported By 21 ·Updated 3 days ago
On using lightning console app , under Softphone Layout , when we have the Screen Pop Settings for "No Matching Records" set to "Open a new case", the callback function for searchAndScreenPop() is not getting executed
Fixed - Winter '19 ·Reported By 6 ·Updated 3 days ago
When using a VF page with sforce.console.isInConsole() in the Open CTI widget in a Lightning App the result returned is always true. This method works correctly returns true for a Lightning console app, but returns false for a standard lightning app.
Fixed - Winter '19 ·Reported By 3 ·Updated 3 days ago
Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17
In Review ·Reported By 20 ·Updated 6 days ago
"Past Activity" for activities feed is not being refreshed when refreshView api is called to create new task related to entities other than case
In Review ·Reported By 2 ·Updated 7 days ago
In Review ·Reported By 11 ·Updated 22 days ago
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 15 ·Updated 2018-09-13
Softphone Layout entities assigned will not function when 1 entity API Name value 40 characters or longer
In Review ·Reported By 3 ·Updated 2018-09-10
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 23 ·Updated 2018-09-01
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