Known Issues · CTI
Editing a custom Lightning App on Lightning Experience throws a "Sorry to interrupt" error with and ID. After closing the error the App can be edited, but opening the Utility Bar tab crashes the browser.
Scheduled - Spring '18 Patch 10.0 ·Reported By 8 ·Updated Yesterday
In Review ·Reported By 0 ·Updated 2 days ago
Lightning OpenCTI Call Center Adapter goes missing beneath the Utility Bar in LEX in Summer'17
In Review ·Reported By 16 ·Updated 3 days ago
On using lightning console app , under Softphone Layout , when we have the Screen Pop Settings for "No Matching Records" set to "Open a new case", the callback function for searchAndScreenPop() is not getting executed
In Review ·Reported By 1 ·Updated 3 days ago
Starting Summer '17, Open CTI adapter is stopped loading successfully and failed with "Failed to load resource: net::ERR_CONNECTION_REFUSED" error in browser logs. This is because security heads been changed with Summer '17 Content-Security-Policy:upgrade-insecure-requests [ this is also shown in...
In Review ·Reported By 3 ·Updated 21 days ago
For accounts and opportunities which have account contact roles rl and opportunity contact roles rl, the related lists error out if Click to dial is enabled and the user doesnt have access to a particular contact
Scheduled - Summer '18 ·Reported By 12 ·Updated 23 days ago
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 3 ·Updated 24 days ago
Currently, if an operator's session expires, like when they lose network connection or close their browser tab, and Omni begins the cleanup process, it will close their AgentWork (ones in Assigned or Opened status) before setting their UserServicePresence isCurrent value to false. This is leading to...
Scheduled - Summer '18 ·Reported By 12 ·Updated 25 days ago
clickToDial is not supported in Lightning as it does in Classic UI.
In Review ·Reported By 10 ·Updated 2018-01-17
No Fix ·Reported By 7 ·Updated 2018-01-15
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