"Save & New" action does not work if the context is "Clone"


When cloning a record and click on “Save and New” button, the record is saved but does not open a window to create new record in Lightning view.

No Fix ·Reported By 6 ·Updated Yesterday

Duplicate chat deployments within community builder


The snap-in chat button is listed twice in community builder, chat deployment settings. There are a couple of scenarios that cause this behavior: 1. When snap-ins are deployed on a community through metadata API 2. After a site switch. If snap-ins are not working in communities after a site switch,...

No Fix ·Reported By 2 ·Updated Yesterday

New!Custom Field mapped with salesforce field with "IsDeleted" in the API Name can Prevent Prospect Deletions from Syncing from SFDC


When the prospect field's mapped CRM field has API name starting with 'IsDeleted', automatic prospect deletion by sync from salesforce will not happen.

No Fix ·Reported By 0 ·Updated Today

Chat details tab shows zero linked entity during chat transfer scenario when case is not created via prechat API

Apex , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

This issue surfaced during the agent to agent transfer 1) when a chat is transferred from bot to agent to another agent a.the parent case is created using a Bot action

No Fix ·Reported By 1 ·Updated Yesterday

OCAPI Analytic Reports By Client ID not Populated with Data

Analytics , Commerce Cloud Platform

OCAPI API is not reporting analytic data in Production Business Manager > Site > Merchant Tools > Analytics > Report Browser > OCAPI Data API Request Performance (by ClientId).

No Fix ·Reported By 1 ·Updated Yesterday

SMS Activity - Delivery Options > custom black out setting's Timezone being displayed does not match Account timezone / Current Account Time

Marketing Cloud Journey Builder , Marketing Cloud Mobile

The custom blackout window in Journey Builder's Send SMS Activity does not work.

No Fix in version Marketing Cloud Release August 2019 ·Reported By 3 ·Updated 2 days ago

Business Manager Promotion Qualifying Product configuration wording- Usage of AND instead of OR

Commerce Cloud Platform

In Business Manage Promotion, the wording in the Qualifying Product configuration output is "AND" as the sets condition conjunction, which should be "OR"

No Fix ·Reported By 3 ·Updated 2 days ago

SOS Session Recordings not functioning properly

Live Agent , Service Cloud Console

When attempting to record session events for SOS, you will see that this is not working currently.

No Fix ·Reported By 3 ·Updated 2 days ago

Editing a Console App if you don't have SOS permissions makes the Console Component widget move from "Selected Items" to "Available Items"

The SOS widget gets removed from a Console App when the App is edited by a User that has no SOS permissions. Effectively they're modifying the setting without realizing they're doing it as they can't see the option in the UI because they don't have perms.

No Fix ·Reported By 3 ·Updated 2 days ago

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount

Commerce Cloud Order Management

Tax calculation for an exchange item in a return order is incorrect when there is an order level discount. When exchanging an item on an order with a different price than the original item which was returned, there is an issue with the tax calculation for the price adjustment. The original portion of...

No Fix in version 18.10 Order Management ·Reported By 2 ·Updated 2 days ago

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