Transaction Security Policies are not generating Apex Test classes for the auto created out of the box Apex classes.

Apex , API

Transaction Security Policies are not generating Apex Test classes for the auto created out of the box Apex classes. Additionally note that you cannot create new Apex classes in production: https://help.salesforce.com/articleView?id=000005207&language=en_US&type=1 You will get the following error message...

No Fix ·Reported By 9 ·Updated 3 days ago

Workload is not correctly calculated in Omni Supervisor if a chat is transferred by Skill and then User

Live Agent

If an agent transfers an Omni chat using Skill and then the receiving agent transfer it to User, workload of the agent that accepts that chat is not correctly calculated. Workload in Omni Supervisor shows no capacity is consumed.

No Fix ·Reported By 5 ·Updated 3 days ago

Live Agent - Time Idle field not displaying correct values

Live Agent

Inaccuracies in the Time in Chats field leading to inaccurate reporting results for Live Agent Sessions

No Fix ·Reported By 4 ·Updated 3 days ago

Quick Texts are unable to use merge fields referencing associated records when records are added via Transcripts without being opened in console

Live Agent

Live Agent Quick Texts that reference merge fields from records associated to Live Chat Transcripts will show blank values if the associated records were added without being opened in the agent's console. - Actual Result The merge fields come back blank - Expected Result. The merge fields should...

No Fix ·Reported By 1 ·Updated 3 days ago

Delete button missing from Live Agent Transcript record in "Waiting" Status

Live Agent

You can delete Transcript records in Waiting status, however, the Delete button is currently missing from the Waiting Transcript layout. Even though you can add the button when editing the Waiting Page Layout, it will not show up in the UI on the record. This only impacts the Waiting Page Layout. You...

No Fix ·Reported By 1 ·Updated 3 days ago

If Deployment.js is not loaded before DomContentLoaded event fires, liveagent.init waits until window onload event causing unnecessary delays

If Deployment.js is loaded and parsed before the DomContentLoaded event fires, a call to liveagent.init will not complete until the window onload event fires, which causes unnecessary delays in presenting chat to the end user. This is a race-condition, but it can be exacerbated by customers not putting...

No Fix ·Reported By 0 ·Updated 3 days ago

Page Numbering Reset On Generated Quotes After Static PDF Template Section Added

Salesforce CPQ (Configure-Price-Quote)

When one has a Quote Template that has a Template Section with a static PDF (stored in on the Template Section record's Additional Documents) page numbering is reset after the PDF is inserted when the Quote document is generated. This will result in numbering such as: Page 1 (Numbered 1 of 3) Page...

No Fix ·Reported By 4 ·Updated 4 days ago

Nested regions on Pardot landing pages prevent changes from being saved

Pardot

Adding Pardot content regions inside another content region (nesting them) can prevent the Pardot landing page editor from saving changes. This article mentioned that users should not nest regions: https://help.salesforce.com/articleView?id=pardot_landing_pages_content_regions.htm&type=5 However,...

No Fix ·Reported By 0 ·Updated 5 days ago

Unable to Create or View an Idea

Service , Knowledge

When attempting to view or create an Idea, users may see an error message and the Idea will not load successfully.

No Fix ·Reported By 0 ·Updated 5 days ago

Form report graph tooltip date off by a day depending on system timezone

Pardot

The form report graph's tooltip is off by a day for users who have their system timezone set to an earlier non Eastern (America/New York) timezone.

No Fix ·Reported By 0 ·Updated 5 days ago

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