Text entered into the text field of the Live Agent Chat Log when using MS Edge v40 appears below the text field after the first character

Live Agent

When using the MS Edge v40 browser, only one character gets typed in the Chat Log portion of a chat tab, the rest of the text appears in the space below the chat log. If you click back in the Chat Log portion, it'll allow you to type one more character, and then the rest of the text again appears in...

No Fix ·Reported By 52 ·Updated 3 days ago

Email to Case - Inbound Email Message: Viewing HTML version drops HTML formatting in isoloated scenarios


When viewing the HTML version of an Inbound Email Message record created via Email to Case OnDemand, some attributes/properties of the HTML formatting such as color may not be detected in some isolated circumstances.

No Fix ·Reported By 4 ·Updated 2 days ago

Using non-URI-RFC-compliant characters in tracked URLs results in part of the URL getting cut off


Certain special characters (such as  ), }, or |) are removed when links are rewritten to track prospects. This can result in the link not working and/or removing the character from the URL that the prospect is redirected to.

No Fix ·Reported By 0 ·Updated 2 days ago

Banner text on topic detail in community displays incorrect topic name.


Adding {!topicName} merge field to the banner text field in the Topic headline component in Community display incorrect value in some places: 1. All the special characters are ignored in the Topic name when viewing the topic record in the community. 2. All the spaces in the Topic name are converted...

No Fix ·Reported By 0 ·Updated 2 days ago

Error Generated when Adding record in a Shared DE from a Business unit via the "Add Record" Button

Marketing Cloud Journey Builder

When inside of Contact Builder of a BU, and trying to add a single record to a shared Data Extension via the Add Record button, an error is produced. Expected results would be that the record is added successfully, but actual results are simply an error stating: "Review your data and ensure...

No Fix ·Reported By 1 ·Updated 3 days ago

Unable to update MobileConnect Demographics values for a Contact

Marketing Cloud Mobile

Unable to update MobileConnect Demographics values for a Contact. The problem arises when a date is first loaded from an account that has locale set to something other than "US English".

No Fix ·Reported By 1 ·Updated 3 days ago

Multi-element anchor tags are getting broken up in to multiple anchors

Marketing Cloud Email Studio

This is only related to Marketing Cloud emails built using the Content Builder editor. When creating templated emails with Content Builder, and working with text, image and freeform blocks, users are able to see and modify the HTML for that block. If you try to build email links in the HTML tab of one...

No Fix ·Reported By 0 ·Updated 3 days ago

New Notes created on Lightning that include indentation will not retain their formatting when viewed on Classic

Spring 17 , Lightning

Currently, when a user creates a New Note while in Lightning, if this note has special formatting such as bullet points that use indentation, when viewed in Classic, this indentation will not carry over and the note will lose the indentation. As a reminder, New Notes is enabled under Notes Settings,...

No Fix ·Reported By 5 ·Updated 4 days ago

Article action drop-down menu options are inconsistent on the Knowledge Tab

Search , Knowledge

The actions in the Article drop down menu are showing less options, when the search results returned. Whereas if there is no search performed and the Knowledge page is directly loaded, all actions are available on the menu.

No Fix ·Reported By 4 ·Updated 4 days ago

Article Title column is missing from Promoted Search Terms setup

Search , Knowledge

Some users have found that the Title column is missing from the Promoted Search Terms setup page.

No Fix ·Reported By 4 ·Updated 4 days ago

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