Salesforce Known Issues

Known Issues · Email Clients

Email to Case: Automated Case User receives error emails after 24 hours for cases that are not created by E2C due to validation checks

Email Clients

When and email to case fails to create due to certain specific validation checks the error notification email that is sent to the Automated Case User takes 24 hours to be sent. When failing we are supposed to send the email notification immediately to the ACU. Some examples of validation checks that...

Fixed - Spring '20 Patch 9.0 ·Reported By 4 ·Updated 6 days ago

Lightning Experience: Case Email Message Status field does not update to Replied/Forwarded and remains as Read/Sent

Email Clients , Lightning

In Lightning, EmailMessage record shows Status as Read/Sent when an inbound/outbound record is replied to or forwarded. This is an issue because when the EmailMessage is replied to the Status should change to "Replied" and when it is forwarded the Status should change to "Forwarded". The issue occurs...

Release In Progress - Spring '20 Patch 10.0 ·Reported By 25 ·Updated 7 days ago

Issue with IsInboxTermsOfUseAccepted FROM SalesforceIqUser sObject type 'SalesforceIqUser' is not supported where EAC and Inbox are enabled

Apex , Chatter , Email Clients , Einstein Activity Capture

In Standard Users where Einstein Activity Capture and Inbox is enabled but the user does not have permission sets for either Inbox or Einstein Activity Capture, there is a scenario where calling Messaging.sendEmail is failing with the error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted...

Fixed - Spring '20 Patch 4.4 ·Reported By 15 ·Updated 9 days ago

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at...

Activities , Platform , Email Clients , Lightning

Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at Row:1:Column:145 No such column 'null' on entity 'EmailMessage'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field...

Scheduled - Summer '20 ·Reported By 16 ·Updated 10 days ago

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 23 ·Updated 12 days ago

Outlook / Gmail Integration - Log Email - Email added only to case record though it was initially logged to both Case + Contact

Email Clients

Outlook / Gmail Integration - Log Email - Email added only to case record though it was initially logged to both Case + Contact. This issue happens only when Email-to-Case is enabled.

Scheduled - Summer '20 ·Reported By 2 ·Updated 13 days ago

Composing emails in Lightning and sending using Salesforce, for user with the "Use Inbox" perm

Email Clients

Inbox licensed users get premium Inbox productivity features in their email application (Gmail and O365), as well as in Lightning, and send emails they compose in Lightning through their email account (not Salesforce mail servers).

In Review ·Reported By 0 ·Updated 16 days ago

Clicking the "View All" option in the Outlook or Gmail Integration side panel does not load records

Email Clients , Lightning

If more than 6 matching records appear on the Outlook or Gmail Integration side panel after opening an email, users should click the "View All" option to display all the additional records. The "View All" option is unresponsive and clicking it does not load all the pertinent records.

Scheduled - Summer '20 ·Reported By 2 ·Updated 17 days ago

Email Author: Unexpected formatting beahavior in Internet Explorer 11

Email Clients

When performing the replication steps below, the user attempting to compile an email will not have the ability to modify the background or text color through the HTML Editor toolbar. NOTE: This will only occur in Internet Explorer 11

No Fix ·Reported By 6 ·Updated 24 days ago

Users on macOS Catalina 10.15.2 cannot authenticate with the Outlook Integration app

Email Clients , Outlook , Lightning

The macOS Catalina 10.15.2 update may have included changes to the underlying WebKit control used in Outlook for Mac. There seem to be restrictions with nested 3rd party iframes reading cookies that are already set. This change has led to an issue where users on this version of macOS cannot log in to...

Fixed in version macOS Catalina 10.15.3 ·Reported By 366 ·Updated 25 days ago

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