Known Issues · Email Clients
When and email to case fails to create due to certain specific validation checks the error notification email that is sent to the Automated Case User takes 24 hours to be sent. When failing we are supposed to send the email notification immediately to the ACU. Some examples of validation checks that...
Fixed - Spring '20 Patch 9.0 ·Reported By 4 ·Updated 6 days ago
In Lightning, EmailMessage record shows Status as Read/Sent when an inbound/outbound record is replied to or forwarded. This is an issue because when the EmailMessage is replied to the Status should change to "Replied" and when it is forwarded the Status should change to "Forwarded". The issue occurs...
Release In Progress - Spring '20 Patch 10.0 ·Reported By 25 ·Updated 7 days ago
In Standard Users where Einstein Activity Capture and Inbox is enabled but the user does not have permission sets for either Inbox or Einstein Activity Capture, there is a scenario where calling Messaging.sendEmail is failing with the error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted...
Fixed - Spring '20 Patch 4.4 ·Reported By 15 ·Updated 9 days ago
Update Email Message quick action: INVALID_FIELD: ValidatedFromAddress, Subject, SystemModstamp, ReplyToEmailMessage.null, HtmlBody ^ ERROR at Row:1:Column:145 No such column 'null' on entity 'EmailMessage'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field...
Scheduled - Summer '20 ·Reported By 16 ·Updated 10 days ago
Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails
In Review ·Reported By 23 ·Updated 12 days ago
Outlook / Gmail Integration - Log Email - Email added only to case record though it was initially logged to both Case + Contact. This issue happens only when Email-to-Case is enabled.
Scheduled - Summer '20 ·Reported By 2 ·Updated 13 days ago
Inbox licensed users get premium Inbox productivity features in their email application (Gmail and O365), as well as in Lightning, and send emails they compose in Lightning through their email account (not Salesforce mail servers).
In Review ·Reported By 0 ·Updated 16 days ago
If more than 6 matching records appear on the Outlook or Gmail Integration side panel after opening an email, users should click the "View All" option to display all the additional records. The "View All" option is unresponsive and clicking it does not load all the pertinent records.
Scheduled - Summer '20 ·Reported By 2 ·Updated 17 days ago
When performing the replication steps below, the user attempting to compile an email will not have the ability to modify the background or text color through the HTML Editor toolbar. NOTE: This will only occur in Internet Explorer 11
No Fix ·Reported By 6 ·Updated 24 days ago
The macOS Catalina 10.15.2 update may have included changes to the underlying WebKit control used in Outlook for Mac. There seem to be restrictions with nested 3rd party iframes reading cookies that are already set. This change has led to an issue where users on this version of macOS cannot log in to...
Fixed in version macOS Catalina 10.15.3 ·Reported By 366 ·Updated 25 days ago
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