Known Issues · Communities

Caps Lock warning displays on Change Password page even after cap lock is turnoff

Mobile , Communities

Some users have experienced the change password page in web browsers will show caps lock warning sign even after it was turned off.

In Review ·Reported By 3 ·Updated Yesterday

HTML markup is visible on hover on sub heading of tile layout when Rich text is used


The HTML markup for formatting is being shown on hover when rich text is being used.

Scheduled - Spring '20 ·Reported By 2 ·Updated Yesterday

Failure while editing Operating Hours(FSL Managed package VF pages) in Lightning Community when exposed via Menu item type

VisualForce , Communities , Field Service

On lightning community (Using Navigation Menu item type as "Salesforce object ) and when trying to access the VF pages from managed package (Ex: Operating Hours), Customers will receive an error by clicking the GUI Page not available (Ex: vf023_CalendarEditor -"page not available")

Fixed - Winter '20 Patch 14.0 ·Reported By 0 ·Updated Today

Error when login via a URL with record ID for profile that requires 2FA

Authentication , Communities

User is presented with an error URL No Longer Exists if they login via a URL which contains a record ID, and that user is a community user who has Two-Factor Authentication enabled on their user.

In Review ·Reported By 4 ·Updated 2 days ago

Creating Some Communities via Lightning Template Results in Long Loading Time and Eventual Errors

Communities , Health Cloud , Winter 20

In some cases when attempting to create communities from Lighting templates admins will need to wait minutes while the community attempts to be created then eventually face an error like the one below: An error has occurred while processing your request. The support team has been notified...

In Review ·Reported By 0 ·Updated 2 days ago

Assigning Navigation Topics to Articles in Community shows successful despite not all article types being enabled for Topics

Knowledge , Communities

Using the Community Workspaces | Content Management | Topics | Navigation Topics and 'Add Articles' feature to assign topics to articles whose Article Types are not enable for Topics you'll receive the following error message upon attempting to add articles: Assigning the topics you've selected isn't...

In Review ·Reported By 0 ·Updated 2 days ago

Deploying change set containing community fails with error: "An unknown exception has occurred"

AppExchange , Change Sets , Communities

This issue occurs when deploying a community from an org to another using change sets. Typically the error thrown when validating the change set in the target org is "An unknown exception has occurred." Below is a technical explanation of how this issue occurs. When a Site for a community...

Scheduled - Spring '20 ·Reported By 51 ·Updated 4 days ago

Error message when trying to add Contributors to the community.


Customers are seeing an error message like the one below when trying to add contributors to a community. An internal server error has occurred Error ID: 986344782-3514686 (1925149751)

Scheduled - Spring '20 ·Reported By 6 ·Updated 3 days ago

Community Users unable to Add Record to Chatter Group.

Chatter , Communities

When a community user attempts to use the "Add Record" action in a Chatter Group they will receive the following error: We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help.

In Review ·Reported By 1 ·Updated 3 days ago

Object list page loads indefinitely in Community Builder if the user does not have access to a List View for the object


An object's record list page will fail to load if the running user does not have read access to at least one List View for the object.

Scheduled - Spring '20 Patch 1.0 ·Reported By 0 ·Updated 3 days ago

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