Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 3 ·Updated 2017-09-12

Partial Copy - Opportunities are not copied if the Opportunity to Account relationship is removed

Sandbox , Summer 17

Some customers may have observed that their Partial Copy sandbox did not copy Opportunities while the Opportunity Object was selected in the sandbox template. This occurs in situations where the Opportunity to Account relationship is removed. The Account field on an Opportunity is set to required...

In Review ·Reported By 2 ·Updated 2017-10-23

Static Resources not properly copied during sandbox refresh

Sandbox

Some customers may have observed that they see an error similar to the following when attempting to access some of their static resources via the following click path: Setup | Build | Develop | Static Resources | Click on ' Static Resource' | Click on 'view file' | see the following error: This...

Release In Progress - Spring '18 Patch 9.1 ·Reported By 54 ·Updated Today

Parent Records of Service Appointments don't copy to Partial Sandboxes resulting in errors

Service

Users may see various errors in Partial Sandboxes when using any Field Service features. The errors will typically look something like this: ORA-20002: ORA-06512: at "GRUMPY.CUDDMETADATA" These errors are the result of Service Appointments being copied over to Partial Sandboxes without their Parent...

In Review ·Reported By 0 ·Updated 6 days ago

Refresh link appears when it should not if we refresh a sandbox updating the sandbox type and discard it without activation

Sandbox

Some customers may observe the following error when attempting to refresh their sandbox: An internal server error has occurred An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that...

In Review ·Reported By 1 ·Updated 29 days ago

Partial Sandbox does not complete and enters a Stopped status

Sandbox

Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.

In Review ·Reported By 13 ·Updated 2017-09-05

No CaseTeamMember records are copied in partial / full Sandboxes

Apex

Upon Sandbox refresh, CaseTeamMember records are not being copied. Copy process copies the CaseShare rows with rowCause Team , although, corresponding CaseTeamMember rows are not being copied over.

In Review ·Reported By 5 ·Updated 2017-12-27

Case Team Member records are copied over to partial sandbox when Case object is not in the template

Sandbox

All Case Team Member records are copied over to partial sandboxes when case object is not in the template and either the org has a custom setting or a custom object is in the template.

Fixed - Summer '17 ·Reported By 10 ·Updated 2017-06-10

Community/Portal Users losing their connection to Contacts on Partial Data Sandbox Copy Refresh

Sandbox

When customer refresh their partial data sandbox, they will notice that the community / portal users will lose their relationships to the contacts they are related. Partial data sandbox typically copies 10,000 records per object (depending on sampling). This issues impacts customers who have less...

Fixed - Summer '17 ·Reported By 19 ·Updated 2017-06-10

Insufficient Privileges error when trying to access Content records uploaded by other users in Partial Sandbox

Content and Files , Sandbox

Users can sometimes experience an Insufficient Privileges error when trying to access Content records uploaded by other users in a Partial Data Copy Sandbox.

Fixed - Spring '17 ·Reported By 21 ·Updated 2017-02-14

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