Salesforce Known Issues

Error 192261835 when viewing Attachments or Content in a Partial Sandbox

Content and Files , Sandbox

When accessing Attachments or Content in a Partial Sandbox, an error similar to the following error may be displayed: An internal server error has occurred Error ID: xxxxxxxxxx-xxxxxx (192261835) or (-1257157028)

Fixed - Winter '19 Patch 1.0 ·Reported By 31 ·Updated 2018-10-03

Content Cannot be Downloaded from Partial Copy Sandbox

Sandbox

Part of all of download links for Files will produce errors on partial copy sandboxes. This is caused by Content Body not being copied to the sandbox. Please note that not all content may appear in a partial copy sandbox. If the content does not appear at all, it is likely a result of the expected...

In Review ·Reported By 1 ·Updated 2018-11-28

Partial Sandbox does not complete and enters a Stopped status

Sandbox

Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.

In Review ·Reported By 29 ·Updated 14 days ago

Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 6 ·Updated 2018-10-23

Chatter profile images appear broken in full and partial sandbox copy when Chatter data is not included and there is more than 30 users.

Chatter , Sandbox , Spring 19

If Chatter data is not chosen to be included for a full sandbox or a partial sandbox copy is created and an organization has more than 30 users the Chatter profile images may appear as broken links in the new copy. This is due to the process that reverts them back to a generic profile image not running...

Scheduled - Spring '19 Patch 14.0 ·Reported By 3 ·Updated 2 days ago

Lightning Knowledge Migration Tool stalls on Activation: Migrating Feeds and Smart Links

Chatter , Knowledge , User Interface

When using the Lightning Knowledge Migration Tool (LKMT) and following the provided documentation here: Perform the Migration: Multiple Article Type Orgs https://help.salesforce.com/articleView?id=knowledge_migration_tool_MAT.htm&type=5 Users may find that clicking Next to continue on step 10....

Fixed - Winter '19 Patch 5.0 ·Reported By 4 ·Updated 2018-09-17

Static Resources not properly copied during sandbox refresh

Sandbox

Some customers may have observed that they see an error similar to the following when attempting to access some of their static resources via the following click path: Setup | Build | Develop | Static Resources | Click on ' Static Resource' | Click on 'view file' | see the following error: This...

Fixed - Spring '18 Patch 9.1 ·Reported By 69 ·Updated 2018-03-01

Partial Copy - Opportunities are not copied if the Opportunity to Account relationship is removed

Sandbox , Summer 17

Some customers may have observed that their Partial Copy sandbox did not copy Opportunities while the Opportunity Object was selected in the sandbox template. This occurs in situations where the Opportunity to Account relationship is removed. The Account field on an Opportunity is set to required...

In Review ·Reported By 4 ·Updated 2 days ago

Picklist values created by portal/community users encounter issues in copied sandboxes

Apex , Sandbox , User Interface , Communities

Picklist values may occasionally be created by portal/community users via Apex Triggers. These values will not show up in Dev, DevPro, and some Partial sandboxes due to the fact that Contact data for the portal users is either not copied at all or dependent upon it being sampled in the case of Partial...

In Review ·Reported By 4 ·Updated 8 days ago

Parent Records of Service Appointments don't copy to Partial Sandboxes resulting in errors

Service

Users may see various errors in Partial Sandboxes when using any Field Service features. The errors will typically look something like this: ORA-20002: ORA-06512: at "GRUMPY.CUDDMETADATA" These errors are the result of Service Appointments being copied over to Partial Sandboxes without their Parent...

No Fix ·Reported By 1 ·Updated 2018-12-03

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