Partial Sandbox does not complete and enters a Stopped status


Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.

In Review ·Reported By 16 ·Updated Today

Community builder throws error and is not usable on refreshed sandbox when community is using custom solution


When a community uses a custom Lightning Bolt Solution for its template and uses Content Assets, an internal server error is thrown when loading Community builder. This occurs in sandbox orgs that have been refreshed.

Scheduled - Winter '19 ·Reported By 0 ·Updated 20 days ago

Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 3 ·Updated 2017-09-12

Static Resources not properly copied during sandbox refresh


Some customers may have observed that they see an error similar to the following when attempting to access some of their static resources via the following click path: Setup | Build | Develop | Static Resources | Click on ' Static Resource' | Click on 'view file' | see the following error: This...

Fixed - Spring '18 Patch 9.1 ·Reported By 69 ·Updated 2018-03-01

Partial Copy - Opportunities are not copied if the Opportunity to Account relationship is removed

Sandbox , Summer 17

Some customers may have observed that their Partial Copy sandbox did not copy Opportunities while the Opportunity Object was selected in the sandbox template. This occurs in situations where the Opportunity to Account relationship is removed. The Account field on an Opportunity is set to required...

In Review ·Reported By 2 ·Updated 2017-10-23

No CaseTeamMember records are copied in partial / full Sandboxes


Upon Sandbox refresh, CaseTeamMember records are not being copied. Copy process copies the CaseShare rows with rowCause Team , although, corresponding CaseTeamMember rows are not being copied over.

Fixed - Summer '18 ·Reported By 12 ·Updated 10 days ago

Parent Records of Service Appointments don't copy to Partial Sandboxes resulting in errors


Users may see various errors in Partial Sandboxes when using any Field Service features. The errors will typically look something like this: ORA-20002: ORA-06512: at "GRUMPY.CUDDMETADATA" These errors are the result of Service Appointments being copied over to Partial Sandboxes without their Parent...

In Review ·Reported By 0 ·Updated 2018-03-13

Case Team Member records are copied over to partial sandbox when Case object is not in the template


All Case Team Member records are copied over to partial sandboxes when case object is not in the template and either the org has a custom setting or a custom object is in the template.

Fixed - Summer '17 ·Reported By 10 ·Updated 2017-06-10

Community/Portal Users losing their connection to Contacts on Partial Data Sandbox Copy Refresh


When customer refresh their partial data sandbox, they will notice that the community / portal users will lose their relationships to the contacts they are related. Partial data sandbox typically copies 10,000 records per object (depending on sampling). This issues impacts customers who have less...

Fixed - Summer '17 ·Reported By 19 ·Updated 2017-06-10

Insufficient Privileges error when trying to access Content records uploaded by other users in Partial Sandbox

Content and Files , Sandbox

Users can sometimes experience an Insufficient Privileges error when trying to access Content records uploaded by other users in a Partial Data Copy Sandbox.

Fixed - Spring '17 ·Reported By 21 ·Updated 2017-02-14

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