Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 6 ·Updated 24 days ago

Error 192261835 when viewing Attachments or Content in a Partial Sandbox

Content and Files , Sandbox

When accessing Attachments or Content in a Partial Sandbox, an error similar to the following error may be displayed: An internal server error has occurred Error ID: xxxxxxxxxx-xxxxxx (192261835) or (-1257157028)

Fixed - Winter '19 Patch 1.0 ·Reported By 31 ·Updated 2018-10-03

Partial Sandbox does not complete and enters a Stopped status

Sandbox

Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.

In Review ·Reported By 20 ·Updated Today

Partial Copy - Opportunities are not copied if the Opportunity to Account relationship is removed

Sandbox , Summer 17

Some customers may have observed that their Partial Copy sandbox did not copy Opportunities while the Opportunity Object was selected in the sandbox template. This occurs in situations where the Opportunity to Account relationship is removed. The Account field on an Opportunity is set to required...

In Review ·Reported By 3 ·Updated 2018-08-04

Lightning Knowledge Migration Tool stalls on Activation: Migrating Feeds and Smart Links

Chatter , Knowledge , User Interface

When using the Lightning Knowledge Migration Tool (LKMT) and following the provided documentation here: Perform the Migration: Multiple Article Type Orgs https://help.salesforce.com/articleView?id=knowledge_migration_tool_MAT.htm&type=5 Users may find that clicking Next to continue on step 10....

Fixed - Winter '19 Patch 5.0 ·Reported By 4 ·Updated 2018-09-17

Static Resources not properly copied during sandbox refresh

Sandbox

Some customers may have observed that they see an error similar to the following when attempting to access some of their static resources via the following click path: Setup | Build | Develop | Static Resources | Click on ' Static Resource' | Click on 'view file' | see the following error: This...

Fixed - Spring '18 Patch 9.1 ·Reported By 69 ·Updated 2018-03-01

Case Team Member records are copied over to partial sandbox when Case object is not in the template

Sandbox

All Case Team Member records are copied over to partial sandboxes when case object is not in the template and either the org has a custom setting or a custom object is in the template.

Fixed - Summer '17 ·Reported By 10 ·Updated 2017-06-10

Parent Records of Service Appointments don't copy to Partial Sandboxes resulting in errors

Service

Users may see various errors in Partial Sandboxes when using any Field Service features. The errors will typically look something like this: ORA-20002: ORA-06512: at "GRUMPY.CUDDMETADATA" These errors are the result of Service Appointments being copied over to Partial Sandboxes without their Parent...

No Fix ·Reported By 1 ·Updated 2018-08-08

Community/Portal Users losing their connection to Contacts on Partial Data Sandbox Copy Refresh

Sandbox

When customer refresh their partial data sandbox, they will notice that the community / portal users will lose their relationships to the contacts they are related. Partial data sandbox typically copies 10,000 records per object (depending on sampling). This issues impacts customers who have less...

Fixed - Summer '17 ·Reported By 19 ·Updated 2017-06-10

Insufficient Privileges error when trying to access Content records uploaded by other users in Partial Sandbox

Content and Files , Sandbox

Users can sometimes experience an Insufficient Privileges error when trying to access Content records uploaded by other users in a Partial Data Copy Sandbox.

Fixed - Spring '17 ·Reported By 21 ·Updated 2017-02-14

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