Not all Contacts associated with Portal User records are copied over in Partial Copy Sandboxes

Portal , Sandbox

In certain circumstances, a subset of Contact records associated with Portal Users may not be copied over when creating or refreshing a Partial Copy Sandbox. This issue occurs when: - Records copied to the Sandbox (configured via the Sandbox Template) were created by Portal Users, resulting in...

In Review ·Reported By 3 ·Updated 8 days ago

Partial Sandbox does not complete and enters a Stopped status

Sandbox

Partial Sandbox refreshes can enter a Stopped status and show no additional information on why it did not complete.

In Review ·Reported By 13 ·Updated 15 days ago

Case Team Member records are copied over to partial sandbox when Case object is not in the template

Sandbox

All Case Team Member records are copied over to partial sandboxes when case object is not in the template and either the org has a custom setting or a custom object is in the template.

Fixed - Summer '17 ·Reported By 10 ·Updated 2017-06-10

Community/Portal Users losing their connection to Contacts on Partial Data Sandbox Copy Refresh

Sandbox

When customer refresh their partial data sandbox, they will notice that the community / portal users will lose their relationships to the contacts they are related. Partial data sandbox typically copies 10,000 records per object (depending on sampling). This issues impacts customers who have less...

Fixed - Summer '17 ·Reported By 19 ·Updated 2017-06-10

Insufficient Privileges error when trying to access Content records uploaded by other users in Partial Sandbox

Content and Files , Sandbox

Users can sometimes experience an Insufficient Privileges error when trying to access Content records uploaded by other users in a Partial Data Copy Sandbox.

Fixed - Spring '17 ·Reported By 21 ·Updated 2017-02-14

Partial Sandbox copy stopping due to time

Occasionally partial sandbox copies including a large number of objects can stop due to a timeout in the copy process. This is currently most often seen for copies including the Topics or Knowledge objects as these both pull in a large number of dependent objects.

Fixed - Spring '15 Patch 12.0 ·Reported By 5 ·Updated 2017-06-06

Internal Server Error when changing Opportunity Currency in Winter '17 Sandbox

Sales and Marketing

You may get an Internal Server Error when changing Opportunity Currency in a Winter '17 Partial of Full Copy Sandbox. The error will be isolated to orgs with Advanced Currency Management and Opportunity Splits enabled.

In Review ·Reported By 0 ·Updated 2016-10-31

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