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680  Points voting closed
Delivered in Spring '12
Idea is generally available.

SF should offer a Live Chat option that could be link to the customers website and/or estore.  The details of the customer and interaction could be recorded in SF, cases could be created directly from the chat session, etc.

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Latest Comment from Salesforce

  • Jonathan Aniano - 5 years ago

    Hi Everyone - Just wanted to give an update on this idea. We heard your feedback and we delivered this feature in Spring '12, with a major upgrade in Summer '12.

    Live Agent is now available in the Service Cloud and can be used to add a web chat channel for customer service and support.

    Thank you for all of your great feedback!

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