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Vote 680  points

Elizabeth Jackson

Live Chat

Salesforce Platform, Applications, Salesforce Ideas, User Experience, Large Enterprise Ideas, Large Enterprise

Delivered (Archive)

SF should offer a Live Chat option that could be link to the customers website and/or estore.  The details of the customer and interaction could be recorded in SF, cases could be created directly from the chat session, etc.

3 years ago · 7 Comments · Report Abuse

Latest Comment from Product Management

Jonathan Aniano

Hi Everyone - Just wanted to give an update on this idea. We heard your feedback and we delivered this feature in Spring '12, with a major upgrade in Summer '12.

Live Agent is now available in the Service Cloud and can be used to add a web chat channel for customer service and support.

Thank you for all of your great feedback!


1 year ago · Report Abuse

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