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8,310  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow iPad browsers to view Lightning Experience

The number one road warrior tool for many is an iPad. We can do more with mobile devices than computers could do just a few years ago. Why not let users use Lightning Experience on the iPad?

199 comments · 2 years ago

110  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Limit the language in their Personal Settings be available for community users

There is an article  Limit the language options available to Users in their Personal Settings https://help.salesforce.com/articleView?id=000220993&type=1 This only affects the org but no the community. Please do implement this to community aswell… Show more

0 comments · 5 months ago

300  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Printable view button does not appear in Knowledge Lightning

With the Spring 19 release, the Printable View button was released for Lightning. However, though this button appears available to add on the page layout for Articles, the button does not appear on the page.  Please allow the Printable View button to… Show more

1 comment · 7 days ago

700  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Show data categories in Knowledge list views

Currently data categories can’t be shown in Knowledge list views, which means there is no way to browse knowledge articles based on their categories. This was a feature we had in Classic Knowledge and is now a problem since migrating to Lightning It… Show more

15 comments · 5 months ago

22,900  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

289 comments · 8 years ago

320  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Turn available to create and customize Keybord Shortcuts in Lightning Experience

The idea in simple. To allow admins to create and customize keyboard shortcuts in the lightning console, satandard and customized consoles. Previously, in classic, the keyboard shortcuts were availavle in the sample cansole, but not also for a… Show more

2 comments · 5 months ago

300  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Allow Sharing Rule assignments to Knowledge Articles

Rather than have heavy maintenance on the side of categories for various category groups, pivot access based on custom account lookup reference, and sharing rules based on the account (like is done on other objects). We have 5 or 6 article types,… Show more

1 comment · 4 years ago

940  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Change tab titles in service console

Currently it's not possible to change the tab title/tab label of Case or Issue records in the service console to anything but their ID number—or at least, a lot of people want to do it, but nobody seems to be able to figure out how. Case numbers… Show more

3 comments · 6 months ago

4,820  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Allow users to select a dashboard on their lightning home page

According to Knowledge Article Number 000170918, users or Administrators can set the default dashboard in the lightning home page. (only users can do it in classic).In reality, ONLY Admins can set the dashboard (it can't be change by the user..… Show more

51 comments · 1 year ago

250  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Show unread case email messages in bold within Lightning Experience

In Salesforce Classic, as new email messages would be received in Salesforce in the Email Messages related list on the case, you could easily tell which ones had not been read because they would appear in bold font. In the Lightning Experience, the… Show more

1 comment · 2 months ago

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