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1,410  Points
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Push notifications / list refresh in Lightning Experience Console

Currently lightning experience doesn't support push notifications - as documented here: https://help.salesforce.com/articleView?id=console_lex_limitations.htm&type=5 Please enable it!  We have a number of different service desk teams who… Show more

41 comments · 11 months ago

7,930  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Public Calendars in Lightning experience

Need to be able to create a public calendar in the Lightning interface. Right now it has to be based apon an object and field. Need to create calendar for the Board Room or Company Events. Things that do not have anything to do with my objects. This… Show more

185 comments · 11 months ago

21,780  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

276 comments · 8 years ago

2,270  Points
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Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

6 comments · 1 year ago

330  Points
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Post images from emails in Case Feed when using Lighting for Outlook

When associating an email from Outlook to a Case via Lighting for Outlook, in-line images only display as place-holder boxes. The images should show in-line just as they do when a case is created via Email-to-Case. It is possible to view images by… Show more

1 comment · 9 months ago

110  Points
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Allow filter of multiple Publication Status values for Lightning Knowledge views

In Knowledge Lightning we can now create list views for articles, which is fantastic. However, we found that you can only select one Publication Status per list view, or you will get no data returned: When creating a list view, select Publication… Show more

2 comments · 4 days ago

540  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Add ability for users to paste screenshots directly into chatter and comments

It would be nice if users had the ability to copy and paste screenshots and pictures directly into a chatter or comment on a case, instead of having to copy it to a file than attach the file.

8 comments · 3 months ago

4,570  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Accept Button in Case Queue lists LIGHTNING

Please add the Accept button to the Queue lists in Lightning!!   

90 comments · 1 year ago

1,050  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Exclude Spam Attachments like company logos in email to case

We have email to case enabled since some time and have opened up the cases object to our account managers.However, after a while they started complaining that the attachment section on their accounts is overflowing with SPAM attachments, which could… Show more

10 comments · 3 years ago

570  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

In Lightning, Allow Option on Cases to Pop Out Email Action

On most standard objects, there is an option to pop out the email action so that there is more room to compose an email. However, on Cases, this is not an option. Our customer service team frequently emails customers and now are confined to a small… Show more

0 comments · 11 months ago

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