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260  Points
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Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Community: case description triggers the knowledge search

As is: only the case subject triggers the search function for knowledge articles To Be: both case subject and description should help finding appropriate knowledge articles with priority given to the subject.  Objective: further push the… Show more

6 comments · 5 days ago

1,110  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Increase 1 Mb limit on Photos inserted into Rich Text Fields

Mobile devices photos are greater than 1 Mb and you can not easily reduce the photo size on the phone or pad. Asking the limit on the photos inserted into Rich Text fields be increased so users can easily add photos on their mobile devices to Rich… Show more

41 comments · 3 years ago

1,280  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

SALESFORCE CRM INTEGRATION WITH WHATSAPP

With People spending more and more time on their mobile, whether browsing on social media, surfing on the net or exploring apps, one thing is for sure, they are VERY ACTIVE ON WHATSAPP! With it being a reference tool for their daily communication,… Show more

10 comments · 1 year ago

130  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Pass a value other than {!recordId} to a Lightning Component in a Community

I'd like to display information about a related object on a record page in a Customer Community. I understand that the Related Record component is based on an Action, and I don't see the option to use a Related Record component in a Community… Show more

0 comments · 5 months ago

4,170  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Show exact date time of chatter post or activity in Lightning Case Console feed

Scenario: Several users add activities to a Case in the Service Console within an hour. In Lightning, it rounds off and shows all these events as having occurred ~1 hour ago.   We need a higher level of accuracy than that.  Please display the… Show more

87 comments · 7 months ago

3,570  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

19 comments · 1 year ago

24,870  Points
Coming in the Next Release
Idea is being developed and is targeted for general availability next release.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

324 comments · 8 years ago

3,880  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Parameterized Reports in Salesforce1

Currently, passing Report parameters into Salesforce1 is not possible as they are not recognized by the application. This can be achieved in the full site, and it would be useful to have access to these Reports while accessing Salesforce through the… Show more

55 comments · 4 years ago

1,370  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

In Lightning, Allow Option on Cases to Pop Out Email Action

On most standard objects, there is an option to pop out the email action so that there is more room to compose an email. However, on Cases, this is not an option. Our customer service team frequently emails customers and now are confined to a small… Show more

12 comments · 1 year ago

870  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Case Email Action should honor predefined To Recipients all the time

The Case Email action does not honor predefined values for To Recipients when there are already emails against the Case. Instead, the email action effectively functions like a Reply button pushing the last sender into the To field of the email pane.… Show more

0 comments · 17 days ago

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