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Case Thread ID as field on Case Page Layout

Currently the {!Case.Thread_Id} can only be used for Email-to-case email templates. This field seems to exist on the Case object but is hidden. Please make this field available for adding it to a Case page layout.  Show more

71 comments · 8 years ago

8,590  Points
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Need the ability to add an attachment when you LOG a case

We use the Self Service Portal to allow our clients to ask us questions based on an Excel spreadsheet template that they fill out for us. However, when you LOG a case, you cannot attach a file. It's a five-step process: You have to log the case,… Show more

79 comments · 12 years ago

4,850  Points
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Push notifications / list refresh in Lightning Experience Console

Currently lightning experience doesn't support push notifications - as documented here: https://help.salesforce.com/articleView?id=console_lex_limitations.htm&type=5 Please enable it!  We have a number of different service desk teams who… Show more

104 comments · 1 year ago

50  Points
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Merge Fields in Quick Text should work when user replies from Email Message

User views the email message from Case and clicks on reply or reply all. In the email composer he selects the quick texts with merge fields and it doesn't work. It throws an error message. We have to navigate back to the case record page and then… Show more

1 comment · 15 hours ago

50  Points
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Back button needed for navigation bar on mobile app

On the new mobile app when you click on the bottom navigation bar it will open up a new page but you're not able to go back to where you were. For example, if you look at your opportunity and accidentally hit the favorite button on the botttom it… Show more

0 comments · 23 days ago

1,560  Points
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Knowledge one Widget in utility bar in Lightning

In service console classic , we can add "Knowledge One" as Console Comopoent(shown in utility bar at the bottom of screen in console). It could be very usfull to have the same function for Service Console app in Lightning

39 comments · 2 years ago

6,320  Points
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Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

114 comments · 2 years ago

1,100  Points
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Lightning - Remove Change Owner from List Views Quick Action

At the moment when you view cases in a list view in the lightning service cloud console, users get a dropdown when they can go straight into edit mode but it also gives them access to the Change Owner button. We have removed this from our page… Show more

21 comments · 1 year ago

5,580  Points
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Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

52 comments · 2 years ago

3,310  Points
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Increase Email & Attachment Size Limit to 65MB

My org has email-to-case set up and the problem we have right now is that when we try to receive or send emails with large or many attachments, we have no way of knowing proactively when those are undeliverable. We only find out after our customer is… Show more

71 comments · 1 year ago

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