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25,890  Points
In Pilot/Beta
Idea is being tested as a pilot or beta feature.

Case Merge Button

Professional:I need the ability to merge two cases with all their associated emails, History, comments, etcSelect 2 or more cases, and merge them under one the cases ... selectable 

387 comments · 9 years ago

140  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Have force:createRecord component navigate to newly created record in mobile app

The force:createRecord component navigates users to the newly created record in the desktop environment, after tapping the save button on the modal. In the Salesforce mobile app, users are not navigated to the newly created record after tapping the… Show more

0 comments · 4 days ago

14,300  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Web-to-Case to support Case Attachments

I would like the ability to generate or write into the HTML code the ability to attach files to cases before they are submitted through the online form.

184 comments · 11 years ago

5,300  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Ability for Lightning to support Optional on Lookup Filters

Currently, in Lightning experience, the "Optional" feature on Lookup Filters behaves the same as Required, i.e. it doesn't allow the user to save the record with a value in the field with the Lookup Filter that doesn't meet the… Show more

93 comments · 1 year ago

660  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

View Archived Activities on Mobile

In the SF1 mobile app a user can see the related list of activities (archived or current) but once the user clicks on an activity, they are not able to view the detailsof the activity if it is archived (more than 365 days old).  In the browser, users… Show more

21 comments · 5 years ago

1,710  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Add ability for users to paste screenshots directly into chatter and comments

It would be nice if users had the ability to copy and paste screenshots and pictures directly into a chatter or comment on a case, instead of having to copy it to a file than attach the file.

23 comments · 11 months ago

300  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

"Select all" button for attachments

When creating associated cases in SFDC, if the parent case contains multiple attachments and you wish to copy them all, a "select all" button will be useful instead of choosing them manually.  Show more

0 comments · 16 days ago

170  Points
Under Point Threshold
Idea hasn't met the 2,500-point review threshold. Give it an upvote or downvote.

Ability to change queue from Omnisurpervisor without access to Setup

Since Summer 19' it is possible to change the queues and skills of an agent directly from the Omnisupervisor panel. The permissions required to do it ("Manage User" and "Customize Application") also give the permission to… Show more

0 comments · 5 days ago

1,930  Points
Under Consideration
Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Validation Rules based on Data Category in Knowledge Articles

This delivered idea (Allow Validation Rules in Articles https://success.salesforce.com/ideaView?id=08730000000ZMC9AAO) is great, but there is a missing element: sometimes validation rules need to be applied to Data Categories, which is a field that… Show more

12 comments · 3 years ago

4,130  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

Lightning Rich Text Editor Needs Option to Expand or Pop Out

When editing any kind of web page, it is beneficial to be able to see as much of the vertical space at once as possible so that you can understand how the page is going together, and be able to spot differences and issues between sections.  One way… Show more

29 comments · 1 year ago

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