Ideas - Salesforce Trailblazer Community
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60  Points
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Field Service Lightning Emergency wizard default Work Type selection

When creating a new Service Appointment following an Emergency Dispatch, there is currently no way to define the default Work Type. In the Field Service Settings > Global Actions > Emergency Wizard it is possible to choose the "Emergency… Show more

1 comment · 3 days ago

30  Points
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FSL App - Limitations in translation "Select Photos"

In FSL App, when clicking on "Add picture" (Ajouter une photo in french), then "Take a picture" (Prendre une photo) is well translated (possible to translate), but "Select photos" is still in english whenever we change… Show more

1 comment · 4 days ago

590  Points
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Field Service Dispatcher Console: Show public holidays

Currently the Gantt chart does not show public holidays. Requirement is to have the possibility for the user to select one or more countries in the dispatch console, whose public holidays shall then be shown with a specific background color. It is… Show more

4 comments · 1 year ago

50  Points
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Field Service Dispatcher Console: Additional quarter view and scrollbars

Currently the maximum timescale of the Gantt chart is ca. 5 weeks (multiday view). Requirement is that there is an additional view available that shows 3 months.   In addition: Currently the Gantt chart always shows the complete timescale of the… Show more

0 comments · 1 year ago

110  Points
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FSL Dispatch Console - Long Term View - Allow More than 200 Resource Absences

Current: Long-Term View caps at 200 Resource Absences.   Request:  Please increase this limit as this is the primary scheduling tool for full team coverage many months in advance.  1000 is the limit for Service Appointment and this would seem to… Show more

0 comments · 2 months ago

100  Points
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Field Service Lightning - Dispatch Console - Resource Absence Overlap

Current:  Resource Absences take up the full height of the Gantt bar, regardless of whether or not there is an overlap.  This causes occlusion of any overlap RAs. Request:  Allow Resource Absences to behave like Service Appointments where they stack… Show more

0 comments · 1 month ago

90  Points
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FSL Dispatch Console - Allow RA to be Drag/Dropped to another Resource

Currently:  Resource Absence cannot be dragged/dropped to another Resource on the Dispatch Console. Proposal:  Allow drag/drop of RA to another Resource on the Dispatch Console. Why:  Currently requires deleting and recreating RAs, which is a lot… Show more

0 comments · 2 months ago

50  Points
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FSL Dispatch Console - Gantt Label for Resource and Filters Should Refresh

Current:  Dispatch Console timed refresh DOES NOT update the following critical items.   Gantt Label for Service Resource does not update with refresh if underlying data is changedFilter on Resource does not pick up updated underlying data on Refresh… Show more

0 comments · 19 days ago

70  Points
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FSL App "RichText Area" field is not supported (pictures don't show)

FSL App - Picture not shown in product details in Field Service mobile application In Field Service Mobile app, possible to add a picture on desktop but on application, picture not shown in product details (the field we are mentioning is a "… Show more

0 comments · 11 days ago

70  Points
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FSL Dispatch Console - Allow Grab & Drag to Advance Schedule Dates

Current:  Users must advance using mouse-click on arrows/calender or using hotkeys. Request:  Allow click and drag forward/back on the gantt palette area itself.  Especially for agents used to SVMXC console this would be beneficial. Show more

0 comments · 2 months ago

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