Einstein Activity Capture Email Threading Should Be Optional - Ideas - Salesforce Trailblazer Community

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Einstein Activity Capture Email Threading Should Be Optional

Sales Cloud Einstein

As of Salesforce Spring ’20 Release Notes, Einstein Activity capture streamed emails see the whole Conversation with Email Threading and have no option to see individual emails based timeline as the previous behavior. 

This update is not convenient nor helpful since the previous version is where majority of users are already oriented and used to. This update made it more difficult to locate emails that are added to Salesforce which affects business processes of Salesforce users who are already used to the previous version and to those who are not tech savvy. 

Please provide at least the option to view individual emails other than the email threading. 

 

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