Show Actual Email Sent to Customer in thumbnail view of IER within SFCRM - Ideas - Salesforce Trailblazer Community

All Ideas

Idea Details

Post an Idea
240  Points
Idea has been posted. Give it an upvote or downvote.

Show Actual Email Sent to Customer in thumbnail view of IER within SFCRM

Marketing Cloud Connect

Today, the thumbnail image displayed in SFCRM of the email sent from SFMC to Leads and Contacts contains the code used to generate the Email. For dynamically created emails, this thumbnail contains a lot of email AMPscript and data personalization that is difficult for our Sales Consultants to interpret and understand exactly what their customers received.

It would be great if the MC Connect configuration could be adjusted to display a static image of the email rendered at the time of the send for that Individual Email Result (IER), similar to the content used in the View as Web Page (VAWP) URL of the email.

Merge Idea · Flag

  • Upvotes
  • Downvotes



from AppExchange


Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.