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Ability to change queue from Omnisurpervisor without access to Setup

Omni-Channel

Since Summer 19' it is possible to change the queues and skills of an agent directly from the Omnisupervisor panel. The permissions required to do it ("Manage User" and "Customize Application") also give the permission to access the Setup ("Access Setup" is a pre-requisite for "Customize Application").

We want to give our contact center supervisors the ability to manage their teams from the omnisupervisor (in order to manage their backlogs more easily) but they should not have access to the Setup. We are indeed facing severe security issues with that configuration.

Therefore, it should be possible to give the permission to supervisors to change queues from the Omnisupervisor panel without giving them the ability to access the Setup.

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