Remove Pardot Tracking in Forwarded Emails - Ideas - Salesforce Trailblazer Community

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Remove Pardot Tracking in Forwarded Emails

Prospects & CRM Records

When Pardot emails are forwarded, the tracking information in the links follow the email to the new recipient and therefore any clicks will be attributed to the person that forwarded the email, confounding th activity history. This is bad already, but even worse is that if the person that received the forwarded email fills out a form, all of their activity plus the activity of the person that forwarded the email is now attributed to the Prospect that most recently completed a form. This problem gets pretty big if someone forwards an email to a lot of people, and they all click links and complete forms.

It seems that a simple solution would be to have an option to disable the tarcking info in all links as soon as an email is forwarded.


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