Salesforce Surveys - Provide a way to determine average scores on surveys - Ideas - Salesforce Trailblazer Community

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Salesforce Surveys - Provide a way to determine average scores on surveys

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Responses showto Salesforce Surveys are stored in the Survey Question Response object. The problem is that all response as stored as a text field. So it is impossible to compute a "score" on a single response or to determine the average response across multiple responses. This is especially important for question types like CSAT and Quality, shown as Stars, which returns values between 0 to 10.

Also, it would be good if Survey Questions would allow custom roll-up summaries of Survey Question Responses when the responses are numbers.

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