Track usage of Lightning Email Templates on Case Object - Ideas - Salesforce Trailblazer Community

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Track usage of Lightning Email Templates on Case Object

Case Management

Currently it is not possible to track the Usage of Lightning Email Templates on the Case Object.
If an Lightning Email Template is used on the Case Object it is not counting to the Times Used field. 

Salesforce Support verified this that the Times Used field increments when the Email Template was loaded and sent for all Email Action Button, both Standard and Custom Object, except for Case Object.


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