Lightning - Remove Change Owner from List Views Quick Action - Ideas - Salesforce Trailblazer Community

All Ideas

Idea Details

Post an Idea
1,250  Points
Open
Idea has been posted. Give it an upvote or downvote.

Lightning - Remove Change Owner from List Views Quick Action

Case Management

At the moment when you view cases in a list view in the lightning service cloud console, users get a dropdown when they can go straight into edit mode but it also gives them access to the Change Owner button. We have removed this from our page layouts as we wanted a more controlled way to move cases around. There is no control over this Change Owner button so cases can get bounced around damaging the customer experience. 

User-added image

The suggested way from Salesforce support was to remove the "Transfer Cases" permission. This does not work for us as it stop users assigning cases to themselves. 

 

Merge Idea · Flag

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.