Live Agent Chat-Automatically Scroll Screen to View New Reply from Agent - Ideas - Salesforce Trailblazer Community

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Live Agent Chat-Automatically Scroll Screen to View New Reply from Agent

Help & Training

When on a live chat with a technical support agent, it would be helpful if the chat box automatically scrolled down so that the customer can view new replies from the agent immediatley. Currently, in order to respond, the customer has to hear the notification alert from the agent, scroll down, read the comment, and then reply. It would be easier just to have the reply visible so the customer can immediately respond instead of having to scroll first.

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