an Email Template Editor that doesn't suck - Ideas - Salesforce Trailblazer Community

All Ideas

Idea Details

Post an Idea
3,850  Points
Product Team Review
Idea is being reviewed by Salesforce. We'll post an update in 2-4 months.

an Email Template Editor that doesn't suck

Email & Email Templates

For the love of all that is Good and Holy can we please escape the Circle of Hell otherwise known as the HTML Email Template Editor and get something that doesn't suck?  I don't care if it's HTML, I don't care if it's Rich Text, I only care that it works...
 
For example with the current HTML Email Template Editor:

You select some text to reformat, then you go up to the Toolbar to change the Font and the editor promptly un-selects all of the text you selected.  

You select a Font and Size, and start to enter some text and then the editor forgets the Font and/or Size that you just selected.  

You click the Tab button... and nothing happens 

You click the Backspace button... and nothing happens

​​​​​​​You click the Delete button... and nothing happens

You click the Enter/Carriage Return button... and nothing happens

Then finally, by some miracle, dumb luck, or sheer force of will, you manage to build your Email and everything looks good!  So you click [Save] before the Editor changes it's mind and screws everything up.  Then you check your Inbox and you get something that looks like a friggin' Ransom Note that was cut out of 7 different newspapers.  

It's like it has a mind of it's own, and it's sole purpose in life is to make your life a living hell.  

This Idea was marked as "Delivered" over 3 years ago => 

Idea: Improved HTML email editor
https://success.salesforce.com/ideaView?id=08730000000BrkwAAC

But none of the features in the "Delivered" solution (Lightning Email Editor) are available in Emails sent via Process Builder, Workflows, or Approval Processes.  And as Admins and Developers, we kinda need those, because our Users are expecting us to deliver them. 

Merge Idea · Flag

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.