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Delivered in Winter 19
Delivered in Winter 19

HTML Email Status in Lightning

Email, Sales Cloud

Currently, the HTML Email Status Related List is not available in Salesforce Lightning. This idea entails adding HTML Email Status Related List to Salesforce Lightning. The update will allow End Users the ability to see more information on emails sent using Salesforce. 

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Latest Comment from Salesforce

  • Austin Tam - 5 months ago

    Hi Deneen - 

    Yes this is part of Lightning in Winter '19. Release notes here.

    Are you sending emails from Lightning? You'll see the email open information the activity timeline of a lead, contact, person account, as well as any record that the email is related to.

    1) Check that Settings > Enhanced Email & Settings> Activity Settings > Enable Email Tracking is enabled?

    2) Check whether Settings > Data Protection & Privacy is on. If this is on, each recipient you're sending to must have a corresponding Individual record with Do Not Track and Do Not Process set to false. Otherwise the email 

    3) Check that Settings > Einstein Activity Capture > Settings > Einstein Activity Capture is disabled. Email Tracking isn't supported by Einstein Activity Capture in Lightning yet. This is on the roadmap.
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