All Ideas

Idea Details

Post an Idea
470  Points
Open
Idea has been posted. Give it an upvote or downvote.

Allow Users to Open Attachments on Email Object in Mobile

Mobile

We are currently using Lightning for Outlook and Inbox to log emails with attachments. We found that when we do this that the attachments are not viewable in Salesforce because it is saved on the Email object as opposed to a Task, We were told that we could turn off saving to the Email object so it would then save as a Task where we could view attachments in desktop and mobile.but we have found limitations.

- If using a Task, we cannot immediately tell if there are attachments to the email.
- The Task does not show the email address from the Activity timeline so you have to go into the Task to get it.
- For Tasks, the date shown reflects the date uploaded where as with emails, it shows the date received in your email inbox.

We would like to see the Email object supported in mobile.

 

Merge Idea · Flag

  • Upvotes
  • Downvotes

Ideas

Apps

from AppExchange

Questions

Help us to keep IdeaExchange clean by pointing out overlapping ideas. We'll investigate your suggestion and merge the ideas if it makes sense.



 

 

Thanks for your merge suggestion. We will review it shortly and merge the ideas if applicable.

Salesforce takes abuse situations very seriously. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. To help us process your request as quickly as possible, please fill out the form below describing the situation. For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.


 

Thank you for your feedback. We take abuse seriously and will investigate this issue and take appropriate action.