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Delivered in Spring 19
Delivered in Spring 19

Salesforce Inbox - Use Lightning Email Templates as well as Classic Templates

Salesforce Inbox

Currently Lightning for Outlook and Lightning for Gmail utilize the newer Lightning Email Templates, but Inbox can only reference the Classic type email templates. This does not work well when you have some users on Inbox and some on LFOL.

​Please update Inbox to utilize the newer email functionality with Lightning Email Templates! Oh and have attachments work with them as well!

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Latest Comment from Salesforce

  • Madeleine Gill - 8 months ago

    Great news, the ability to use Lightning templates (as well as Classic templates) is now GA for all desktop and mobile users! The functionality is available to desktop users in both the new Outlook integration (GA in Winter '19) and Gmail integration (GA in Spring '19). Winter '19 release notes for the Outlook integration and Spring '19 release notes for the Gmail integration detail the new integrations, and this help article for Gmail users shows you how to move to the new integration with Inbox. You can now access Lightning templates and Classic templates from the "Email templates" tool when composing an email.

    The Inbox mobile apps now offer the ability to use Lightning templates as well, and they can be accessed the same way as Classic templates.
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