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Idea is being considered for release, but development hasn't started. We post updates every three releases.

Allow Live Agent to also transfer file to customer

Live Agent

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer.
We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help customers.

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Latest Comment from Salesforce

  • Noopur Bakshi - 11 days ago

    A feature inspired by this idea is up for consideration in the September 2019 cycle of Prioritization:

    Allow live agent to also transfer file to customer - Allow the ability for an agent to select and send an outbound file from Lightning Console to the customer in Snap-ins.

    Help us determine which features you want us to prioritize as we begin planning for Summer ‘20 and beyond. Visit https://sfdc.co/PrioritizeIdeas to access the Prioritization survey.
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