Allow Live Agent to also transfer file to customer - Ideas - Salesforce Trailblazer Community
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Allow Live Agent to also transfer file to customer

Live Agent

In the pilot feature - transfer files, the cutomer can send files to Agent. However Agent can't send files to Cutomer.
We want it can also work for Agent. It's also very important for Agent to send files/screen shot as support to help customers.

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Latest Comment from Salesforce

  • Peggy Madani - 5 months ago

    This idea was considered during the September 2019 cycle of Prioritization. The community prioritized other ideas for the upcoming releases ahead of this one, however we will continue to review this idea in future product roadmap discussions. Learn more about Prioritization and how you can shape Salesforce products via the IdeaExchange at
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